Hallmark Greenhill Manor

I believe all the necessary requirements to make my husband as comfortable as possible are being met and would recommend the care home.

The bedrooms and surrounding are very modern. bright and comfortable.

My aunt was discharged from hospital into the care home and it was the best thing to happen to her. She now has a better quality of life with the carers constantly making sure she is fine, the food is excellent.

My mother moved to the care home last December and did not settle for quite a few weeks but due to the patience, care and total commitment of the staff, she is now happy and settled.

I have worked in a lot of care homes in the past and have found that this is the best that I have ever come across. It is excellent in all aspects including staff and facilities.

I have lived at Greenhill Manor Care Home for 3 years and I gradually found out how good it is here and what facilities are available. I am accompanied out shopping when I need to and have just been on a day trip to Bristol Zoo. I am a keen knitter and regularly go to the knitting club. There is also a gardening club. The care here is of a high standard and I'm treated with the utmost dignity and respect at all times.

When you come into Greenhill Manor Care Home, you are greeted with a big friendly smile. The staff are wonderful and could not wish for better.

I find Greenhill Manor Care Home an excellent care home. All facilities and staff are of a very high standard. My father was a resident and passed away there in 2010 suffering Alzheimer's and now my mother has vascular dementia and has been a resident since September 2014. I have never felt any reasons to complain or have concerns. Any problems encountered are dealt with the utmost discretion and respect. Care is given with dignity and respect and each resident is treated individually, allowing them their own preferences when possible.

Both my parents have been in Greenhill for 12 months. On the whole, the care and support has been very good. There were some issues with dads care at first - ending in hospitalisation, since then he has been monitored carefully. Mam's care has been very good and improvements to her room have helped (replacement floor). The staff are very caring and friendly, although sometimes not pro-active. However, they always respond when asked.

My mother has been residing here for a year. We are very pleased with the care and the overall care home. The staff are very friendly, helpful, polite and caring and there are obvious signs that they love what they do and treat residents as if they were their own family. The food is very good- a vast variety of different dishes and sometimes I eat with my mother at the care home and the food is very good. The cleanliness is excellent, my mother gets showered every morning and clean clothes, her hair washed and blow dried by hairdresser every week and a manicure. Entertainment is very good, normally a singer on a Friday.

Since my mother has been resident at Greenhill Manor she has had excellent care. The staff, carers and management all treat my mother with dignity and are very caring. They show genuine concern for my mother and have an excellent rapport with family and visitors alike. Before moving to Greenhill, my mother was continually picking up infections and was really unhappy. Her overall health has since improved and her general demeanour has completely changed. She is much happier, as are her family.

The home is of a very high standard but it is the staff who are the making of the home. Can't praise them enough for their caring and friendly attitude.

My Cousin has been a resident at Greenhill Manor for nearly 4 years now. Prior to my Cousin being placed into care and on the advice of the Manager at Greenhill Manor, who also made the necessary arrangements for my Cousin to visit the home for a couple of hours during his transition from the local Hospital, to enable him to get a feel for what it was like at Greenhill Manor. We choose this particular Care Home due to its location. My Cousin absolutely loved it there from those couple of hours and remains very contented. Management and Staff are absolutely fantastic and my Cousin is always praising his carers to me each time I visit. He refers to the Home like a Hotel and states he feels like a very welcome guest. From being apprehensive of going into care to being 100% happy makes all the difference to my Cousin and our family, knowing he will be looked after with no worries. Keep up the tremendous work you do, you don't know how much it means. I thank you for that.

My uncle recently had to be rushed to the local hospital and he was accompanied by a staff member from 'Cocklebird' community at Greenhill. When I arrived at the hospital the staff member that accompanied my uncle from the home was doing a brilliant job of keeping my uncle (dementia resident) calm and the hospital staff fully informed and me updated (I believe he stayed beyond his shift end - a real credit to himself and Greenhill Manor). All the staff I encounter also do an excellent job under often difficult times, not just with my uncle but with all residents who are treated with care, respect and humanity. I am a frequent visitor at all sorts of times.

My mother has been in Greenhill Manor since April. The care they have shown her has been exceptional. There is always a choice of food and activities are plentiful. The staff do above and beyond their role and with a smile. I believe this is down to the strong leadership from the manager of the home, he makes himself available at anytime.

I am very happy with the care provided for my mother. In particular the nursing care is excellent.

As this is the only care home I have had dealings with it is difficult to be judgemental in many reports. We did however visit a number of others before choosing this one. Our general opinion of Greenhill Manor is good, though there are signs occasionally that the staff do no have time to finish off their jobs fully. The individual member of staff who you deal with can also leave you feeling differently to if you had dealt with another individual but I guess that applies in all walks of life.

From the manager, bursar to the care staff everyone is friendly, caring and happy. The ethos is a warm welcome and the care of the highest standard. Since transferring from hospital, with general nursing needs, my mother has improved quite significantly. Communication is excellent and professional such a happy place to be and visit. I am so pleased we chose Greenhill Manor.