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- Hallmark Greenhill Manor care home







Nestled in a serene spot within the beautiful valleys, Hallmark Greenhill Manor invites residents to thrive in a luxurious yet homely environment. This care home provides award-winning residential, dementia, nursing, and respite care, including a vibrant younger person’s community. All with peace of mind that Hallmark All-Inclusive covers all the essentials.
Acknowledging the challenges that come with aging, the team at Greenhill Manor lives for every precious moment. Their bighearted...
Care Provided by Hallmark Greenhill Manor
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 120 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for activities / outings
Private telephone and Sky connection
Hairdressing
Therapies
Chiropody
The price(s) shown are provided by the care home. Contact Hallmark Greenhill Manor for full pricing details and T&Cs.
Contact Hallmark Greenhill Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Local Authority / Social Services
Admission Information
- Ages from 18 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
- Number of floors: 2
Room Information
- Single Rooms (120)
- Single Rooms with ensuite Wet Room (39)
Parking
- A large visitor car park at the front of the home which should have ample car parking spaces.
Hallmark Greenhill Manor Reviews (138)
Hallmark Greenhill Manor has a Review Score of 10 (10.000) out of 10, based on 25 reviews in the last 2 years.
Over all time Hallmark Greenhill Manor has 138 reviews.
I considered giving up work and relocating back but dementia/Alzheimer's is challenging and constant care is a kind option. The best thing that we as a family did.
I would highly recommend Greenhill Manor.
I felt comfortable leaving my mum in the home knowing that she would be surrounded by colleagues that eventually become family.
My mum was in the home for circa 5 years and I have the utmost respect for the carers and staff.
I am eternally grateful for all the wonderful staff that cared for my mum and will most definitely stay in touch with many of them.
I rarely write reviews as I get bored after the first sentence but felt it pertinent to leave my thoughts to thank everyone at Greenhill Manor and also support new families who may go through the challenges of a loved one and support them in deciding on a safe haven.
Greenhill Manor all the way!
A hearty thank you.
Thank you so much for the wonderfully kind words about the home and our team which will be fed back to the team today and I know they will be thrilled to read this review. It was a pleasure to have Mum with us and the wonderful support of you and the family was amazing.
Once again, thank you for keeping Mum safe and making her feel at home.
Thank you for taking the time to give us such a lovely review which we will feedback to all of the Greenhill Manor team.
Greenhill Manor Care Home offers wonderful, personal care from the very first contact. The level of thoughtfulness throughout the home is genuinely outstanding and I am so glad that a room was available for my cousin. The staffing levels are impressive and the connections made between the staff and the residents are hugely reassuring. I knew, for sure, that my cousin was literally in safe hands the whole time. A heartfelt thank you to everyone at Greenhill Manor.
Thank you, Richard, for your kind words, we are so pleased you have had a great experience with the team at Greenhill Manor.
All of the staff are extremely approachable and always ready to speak with our family members.
I cannot recommend this care home enough.
Thank you for taking the time to submit this review, we are so pleased with your comments and will feed this back to the team.
Greenhill Manor has given Mum a new lease of life.
Thank you so much for leaving this review Pat. We are so glad that you and the rest of the family are able to visit and have input into the care we offer your mum. It's lovely to see her having fun with her new friends.
A wonderful caring team at Greenhill looks after my mother. This last year has been difficult all around but has kept in constant touch. My first visit was last week, and the professional experience with timing a Covid test and the PPE I was supplied with to protect everyone, but also making my visit so special. Can’t thank them enough.
Thank you, Susan, it has been a very different year for sure. We know how much the visits mean not only to our mother but to you and the rest of your family. We really appreciate that you have taken the time to complete this review; see you soon.
Greenhill Manor Care Home in Merthyr is an amazing place. Even though Covid has had a major impact on our time spent there with loved ones we have managed to develop a relationship with the great staff. This has allowed us to gain a sense of confidence in the care our mother has and is receiving at this time. Nothing is too much trouble for the carers. This is a special place and we as a family are happy with all aspects of care and attention during this difficult transition.
We all appreciate your kind comments Deborah, thank you for taking the time to complete this outstanding review.
Absolutely outstanding care and support, not only towards my mother-in-law but also myself. Mum has struggled to settle and this has caused great anxiety. The manager and her team have gone above and beyond to put Mum at ease each spending time with her throughout the day, even the admin and domestic staff have been happy to spend time with Mum. I can't express how much support is given to residents. Truly outstanding.
Thank you so much for completing this review. We appreciate that this has been an extremely difficult year, but we all look forward to a time when you can visit the home and spend quality time, face to face with your mother.
We looked at so many homes before deciding on Greenhill. The way they have handled the pandemic is to be commended. We have no doubt at all that Granny is in the best possible place and receiving the best care. She also has a lot of fun!
We are so pleased that your granny is enjoying her time at Greenhill Manor, she is so much fun and has helped keep spirits high this past year.
I can relax, knowing I am safe and have the best people looking out for me.
Thank you for taking the time to complete this review, such lovely comments and we are glad you are enjoying your stay at Greenhill Manor.
I have visited Greenhill Manor since 2015 when friends became residents. It is always welcoming, both as a building and it's staff. Since my friend's death, her husband has remained and is always telling me how fortunate he is. His room is always spotlessly clean, as is his laundry, and the food is varied and tastefully prepared. We have had a 60th birthday and several wedding anniversary parties for quite a few friends, which the staff have organised. Nothing is too much trouble and whatever he needs or wants is carried out, even to giving his own telephone, which means that we can speak each day. In normal times, there is always something going on, as well as festivals throughout the year as well as classes on diverse subjects and a weekly concert. The staff are friendly and chatty and always treat him in a dignified manner, having time for a short conversation. In fact, they are like an extra family because we have come to know them so well. Totally supportive and helpful.
Thank you, Valmai, we look forward to more parties in the future. Thank you so much for taking the time to complete this review, hopefully, we will see you soon.
Before moving to Greenhill my father was a shadow of his former self, but the staff at Greenhill got his confidence back, treated him with dignity and got his smile back.
He was often getting involved in activities in and around the home whenever we visited him in the cosy café on site he was always full of stories of what he had been up to.
During Covid, it was obviously more difficult to see him regularly but the home worked within government recommendations to him and other residents safe. Speaking on Facetime we could keep in contact until the end.
The warmth and care given by every member of staff is something my family will never forget, and if we were ever in the same position we would not hesitate to use Greenhill again. Thanks for everything.
We are so glad we were able to make a positive impact on your fathers life when he moved to Greenhill Manor. We are humbled by your feedback and you and your mother are always welcome at Greenhill Manor.
My brother-in-law has been very ill, especially in May and June. The care he has received has been amazing. The staff have nursed him back to as much good health as possible given his condition. I cannot commend them enough - they are angels! Nothing is too much trouble for them. They each deserve a medal! My brother-in-law came home on a regular basis and he misses this very much. I do feel, however, that the time has come to allow a relative to visit on a daily basis.
Thank you for taking the time to review Greenhill Manor Care Home and for your kind words.
Over the last six years, my mother-in-law has been at Greenhill, the care and professionalism by staff has been second to none. I would highly recommend.
Thank you for taking the time to review Greenhill Manor Care Home and for your kind words.
Management and team members have been absolutely excellent during covid19 lockdown restrictions, especially keeping in contact via the weekly email, news letter and the Facetime facilities, which have been really important to see and speak to family members to offer our additional support in such difficult times.
Thank you for taking the time to review Greenhill Manor Care Home and for your kind words.
I am delighted to have this chance to say how very grateful I am to have this chance to express my gratitude for the wonderful care my husband has had during the last few months when he has been stricken by the virus. He is always cared for by the wonderful staff who we consider to be part of our family. Please if you can, keep our visits going.
Thank you for taking the time to review Greenhill Manor Care Home and for your kind words.
Good caring staff have looked after my brother-in-law very well. Very understanding to relatives and friends. I understand it is head office policy, the relative situation regarding who needs an urgent review.
Thank you so much for taking the time to complete this review, we appreciate your concerns surrounding visits to the home and hope that this is able to be re-implemented in the near future. The decision for all visits to cease was made by the Local Authority after receiving a strong recommendation...
Have been to Greenhill Manor many times to visit. It's always very clean. I am very impressed with the facilities and the staff are amazing. Residents always seem really happy and well looked after, Greenhill has really managed to balance a friendly homely atmosphere whilst still having all the facilities which go above and beyond. I couldn’t recommend it more.
Thank you for taking the time to review Greenhill Manor Care Home and for your kind words.
My mother went into Greenhill Manor in June 2017, the care that she has is exceptional. Without the staff's support and help my mother would not be with us today. Nothing is too much bother for the staff and we are made to feel as if Greenhill Manor is our extended family. I will never be able to thank the staff for all the ongoing care given to my mother.
Thank you for taking the time to review Greenhill Manor Care Home, and for your kind words.
This has to be the best care home in Wales. Nothing is too much trouble for the staff and they treat my mother with so much care and attention.
Thank you for taking the time to review Greenhill Care Home and for your kind words.
Bed Vacancies
Bed Vacancies
Posted: 03 August 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Greenhill Manor.
There are no upcoming events for Hallmark Greenhill Manor.
Awards / Recognitions (34)
- 30 Jan 2026Recipient: Hallmark Greenhill Manor
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Greenhill Manor
Accreditations
There are no accreditations posted yet for Hallmark Greenhill Manor.
Meet the Team (6)

With over a decade at Hallmark and more than 14 years in social care, I’m proud to be part of Greenhill Manor Care Home, where our values and beliefs truly align with my own.
I take pride in maintaining the highest standards and ensuring residents are always at the heart of everything we do. Building strong, trusting relationships with residents and families makes my role incredibly rewarding. Seeing people happy, settled, and content gives me a real sense of purpose.
Outside of work, I love cooking, reading, travelling, and cheering on my children at their sports activities.

Mitchell has been a part of the Hallmark Family since 2010. He is responsible for all enquiries and arranges all admissions to Greenhill Manor. Mitchell enjoys networking and works closely with the Marketing Team at our Central Support offices.
Mitchell has recently returned from extended parental leave and is now back at home, looking forward to helping with any questions you may have about the moving-in process.

Lian has worked at Greenhill Manor since 2014, previously as Hospitality Services Manager and now as Deputy Manager. Within her role, Lian supports General Manager in ensuring high-quality relationship-centred care is provided to all residents.

Paula has recently joined Greenhill Manor, as the Hospitality Services Manager. Paula has wide-ranging experience in the hospitality sector, most recently as the HSM for another Hallmark home.
Paula seeks to maintain outstanding hospitality within the home by providing strong leadership, motivation and inspiration to team members which will ensure people are cared for in a safe, hygienic environment.

Amelia has worked at Greenhill Manor since 2015 and is responsible for all the administrative duties within the home.

Amanda has worked at Greenhill Manor since 2011 on the lifestyles team. Her role is to provide meaningful activities for the residents. Amanda also plans and carries out special events within the home whilst also being heavily involved in fundraising for the home and charity.
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