Hallmark Greenhill Manor

I cannot praise this home enough. The facilities and the staff are second to none. I wouldn't want my mother anywhere else. I know she is safe and I know I don't have to worry about her as the care is of such a high standard. During the lockdown, we have been kept fully up to date with emails and facetime making us feel so much better as we miss her so much.

My family member is looked after extremely well. The staff are fabulous and the placement has far exceeded our expectations. Nothing is too much trouble. The food is wonderful and there is a great variety of choice.

My cousin was in your care for the past 5 years of his life . Sadly he died in February , even then 2 members of staff from Trevethick Ward were with him at the hospital when he died. Living in Spain I would visit twice or three times a year. Mornings were spent visiting my cousin . The staff always had the time to tell me how he was and even kept in contact with me in Spain When it came to arranging his funeral the advice and help was wonderful, I have never had to arrange a funeral before and didn't know where to start. Three of his carers attended the funeral. I wish I could use names but they will know who I am speaking about . Sometimes it was lunch time when I was there and I often had lunch with my cousin, lovely well cooked food. My cousin was described as a gentle giant and he certainly was. Once again I can't thank you all enough for the care and kindness shown to my cousin and myself. One day perhaps a cure will be found for Dementia . Such a cruel illness.

Any issues are resolved extremely quickly.

My mother resided at Greenhill Manor for the last 13 months of her life. The care shown to her was second to none. The whole ethos is one of care and respect and the last 3 weeks of her life that included concern and empathy to both me and my husband. All staff work relentlessly to ensure residents feel part of their community. Any concerns were always addressed. I would highly recommend Greenhill Manor as I felt that my mother was 100% safe.

My Mother-in-Law came to Greenhill Manor in February and we are very pleased with every aspect of this caring home. Especially convenient is the cafe, which, as her mobility is limited, we make excellent use of this thoughtful facility. It is always kept at a very good standard.

My mother has the opportunity here to experience a quality of life I did not think possible for her to have. From the moment you step inside, you know the statement hanging up is true. You really do feel she is amongst friends.

We are very happy with the care and attention that my extremely frail mother receives at Greenhill Manor. The overall impression when you arrive is of a home that is well run, where staff are happy and motivated. Again and again, you can see staff treating the residents with cheerful courtesy and respect. This is a wonderful care home and I'm so grateful that my mother is being so well cared for.

My husband receives outstanding care from all the staff here. They are a dedicated, efficient and very caring team both to my husband and myself and I am so grateful to them all. I would thoroughly recommend Greenhill Manor to anyone in a similar situation.

Very comfortable and caring staff. Look after residents with excellent cake.

The team are fab in all they do. Nothing is too much trouble for them. They do a brilliant job looking after my Mam and I couldn't thank them enough. The home is fab. The food is fab. All round welcoming and friendly.

All members of staff are friendly, professional and knowledgeable. Nothing is ever any trouble. I have always found them respectful and helpful.

As a family member, I am completely satisfied with the care my mother receives at your home. I love the ideas of communities within the home. My mother enjoys a very good appetite and the food is always excellent and well presented.

I visited my friend every Saturday. I found the staff very friendly, kind and helpful. My friend was looked after with great care.

We cannot thank this home enough for the care my sister has received since being in here. The staff are all really helpful, nothing is too much trouble. All staff are extremely helpful and my sister's care is second to none.

The council wanted my mother to go into a home in Caerphilly but we had heard such good things about this home we wanted her to come here. All we heard was excellent, we cannot thank you enough for giving us the faith that our mother can be happy and looked after. 5-star service.

My aunty spent her last six months at Greenhill. She was very well cared for.

Following a severe stroke suffered in July 2017, our father was admitted to Greenhill Manor in January 2018. We counted ourselves and our father as being extremely fortunate to secure a place in a care home which had an extremely high reputation for the excellence of its facilities and the standard of care provided. We were not disappointed and found that our father's accommodation was spacious and well decorated and every effort was made by the staff to help us to make his room as homely as possible.

We cannot speak too highly of the staff who always treated our father with kindness and consideration and attended to his every need. We found all staff including managers, trained nurses, care staff and maintenance to be polite, pleasant and approachable.

My father passed away at Greenhill Manor in March and at the time and since we have been extremely impressed by their helpfulness, kindness and consideration.

My husband is very well cared for. Staff are concerned for him as an individual and take time to learn his likes and dislikes. I feel I can approach staff and share concerns I have. My husband had to go to the hospital, the staff at Greenhill were very helpful and made it happen. They were professional and dealt with getting him back to the home really effectively.

Greenhill Manor Care Home is a superb example of a care home. The staff are friendly and compassionate and are always willing to make the residents comfortable as possible. I am kept fully informed of my brothers care at all times and am most pleased with his care.