Hallmark Greenhill Manor

My husband joined the community of Hallmark Greenhill Manor in November 2023. Despite my concerns, he settled in very quickly and has benefitted greatly from the personal attention provided by an excellent staff. Everyone is greeted with a warm smile and no request is too much trouble. I have already recommended this excellent care home to friends.

My mother has settled well into a nursing home we as a family are very satisfied with how things are going.

My brother has been here for 2 years and has been well cared for.

We were worried our son wouldn't settle in but he has done so a made lots of friends. This was a huge decision for us but we are comfortable and overwhelmed by the support he receives.

Our daughter has been resident at Greenhill Manor for twelve months now, after a long stay in hospital with a complex illness resulting in her being totally disabled with limited capacity. She finds every day difficult in many ways, however caring staff and nursing staff do all they can to try and help her settle, I cannot fault their dedication. She is well cared for in every respect, from personal care to laundry services. Being in the young person's unit here gives us peace of mind, staff are sociable and approachable. However, it would be nice if Hallmark provided their homes with a wheelchair adapted minibus to allow those residents who would benefit from an occasional outing into the community.

Since my husband has been in Greenhill Manor she has been treated with dignity and respect by all the staff. They are extremely caring and have the resident's very best interests at heart. Nothing is too much trouble for them. I am delighted with the care and support he receives every day. Thank you all so much.

My nan has been here for four years. It's a very welcoming place, there is always plenty of activities going on. My nan is always happy when I come to visit.

Excellent care home. Kept informed of all events. Very friendly atmosphere. Second to none.

My husband has been in Greenhill Manor Care Home for over three years. I have been very impressed with the care and compassion shown to him. Thank you very much.

My brother has been a resident for nearly fourteen years. Overall excellent. Any concerns addressed immediately. Contact is regular with management and staff and there is a varied activity programme.

I love living here. It's a lovely home and I have been here for eight years. I have a lot of good friends here and the staff are fantastic.

My mother has been with you for eight months. She is very content. She has retained her independence and dignity which was very important for her. The care and attention to detail is exceptional, which I have seen for myself. I cannot praise Greenhill staff, from laundry to care to management, enough. I can only thank you and recommend this care home with the highest regard.

There are two areas that concern me, which I have highlighted in previous surveys and nothing has changed. Concern one, not enough wheelchairs. Concern two, staff under pressure due to understaffing.

I can’t thank the team at Greenhill Manor enough. Their care and compassion towards my grandfather was totally incredible. He resided at the home since November last year. The team made an extremely difficult situation so much easier. I will never forget the kindness the team showed towards Gramps and myself, especially at the end of his life. He was one in a million, a true character and a fantastic human being and the team recognised that and how much I love him. A special thank you to the team on Sweetpea, especially five staff members.

Everyone is so friendly here. They treat my aunty extremely well and with great care. She is happy and well looked after. It's a big decision to put someone you love into care and trust they'll be ok. For my aunty and her family, it has been the best decision they made. All members of staff treat the residents with dignity. I would 100% recommend.

I cannot recommend this place too highly.

Very happy with the care that my mam is receiving. Carers are very professional, they can't do enough for you, always very polite. The care home is very clean. So glad my mami is there as it gives us, as a family, peace of mind. I would highly recommend anyone for their loved ones to go there as the service is exceptional.

All members of staff treat the residents with dignity. I would 100% recommend.

My first-hand experience on a daily basis whilst visiting my partner for five years at Greenhill Manor was one of excellence. The dedication of the care team on the Trevithick unit allowed us to feel a part of an environment that tried to promote inclusivity, a part of an extended family. I was always struck by their empathy and caring nature and above all the way in which they treated my partner with respect and dignity. Throughout my partner's time within the home, they continued to make them comfortable and safe during an extremely difficult period in both our lives. They made our time special and meaningful even when it came to the end of life care, they were always on hand and displayed how much they cared. It was and always will be a source of comfort to me. I have nothing but heartfelt thanks and gratitude to all on the unit and would highly recommend the home to anyone looking to place their loved one into care.

Greenhill Manor Care Home cared for my close friend's father the way that I would want a care home to look after members of my own family. The home was bright and cheerful, there were lots of activities for those who wished to engage with them but above all the care from the staff was second to none. My friend's father was treated with kindness, compassion, dignity and love. From the home cooked meals he enjoyed to the attention and gentleness with which he was treated. The home staff were always available to chat with his family and work with them to give him the happiest experience. I would heartily recommend Greenhill Manor Care Home to others who want the best care for those they love.