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Hallmark Greenhill Manor

Duffryn Road, Pentrebach, Merthyr Tydfil CF48 4BE
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Hallmark Greenhill Manor, Merthyr Tydfil
Hallmark Greenhill Manor, Merthyr Tydfil
Hallmark Greenhill Manor, Merthyr Tydfil

Nestled in a serene spot within the beautiful valleys, Hallmark Greenhill Manor invites residents to thrive in a luxurious yet homely environment. This care home provides award-winning residential, dementia, nursing, and respite care, including a vibrant younger person’s community. All with peace of mind that Hallmark All-Inclusive covers all the essentials.

Acknowledging the challenges that come with aging, the team at Greenhill Manor lives for every precious moment. Their bighearted...  

Care Provided by Hallmark Greenhill Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,800N/A
Residential Dementia CareFrom £1,840N/A
Nursing CareFrom £1,800N/A
*Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for activities / outings
Private telephone and Sky connection
Hairdressing
Therapies

Chiropody

Contact Hallmark Greenhill Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group / Owner

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Number of floors: 2

Room Information

  • Single Rooms (120)
  • Single Rooms with ensuite Wet Room (39)

Parking

  • A large visitor car park at the front of the home which should have ample car parking spaces.

Hallmark Greenhill Manor Reviews (138)

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10

Hallmark Greenhill Manor has a Review Score of 10 (10.000) out of 10, based on 25 reviews in the last 2 years. Over all time Hallmark Greenhill Manor has 138 reviews.

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Showing 138 reviews matching selected criteria
Review from J W (Mother of Resident) published on 30 April 2024 Submitted via Postal Card
Overall Experience

We were worried our son wouldn't settle in but he has done so a made lots of friends. This was a huge decision for us but we are comfortable and overwhelmed by the support he receives.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

It has been a privilege getting to know your son and your wider family since his admission. Finding a care home for a family member must be an incredibly difficult process and we are so happy not only has your son settled, but you and your husband are comfortable also. I can't thank you enough for completing this review, see you soon.

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Review from D J (Mother of Resident) published on 8 November 2023 Submitted via Website
Overall Experience

Our daughter has been resident at Greenhill Manor for twelve months now, after a long stay in hospital with a complex illness resulting in her being totally disabled with limited capacity. She finds every day difficult in many ways, however caring staff and nursing staff do all they can to try and help her settle, I cannot fault their dedication. She is well cared for in every respect, from personal care to laundry services. Being in the young person's unit here gives us peace of mind, staff are sociable and approachable. However, it would be nice if Hallmark provided their homes with a wheelchair adapted minibus to allow those residents who would benefit from an occasional outing into the community.

Reply from Karen Beech, General Manager at Hallmark Greenhill Manor

Thank you for your lovely comments about the team. We have always accessed local services to enable residents to get out and about, but this has become more difficult as the local services have become less reliable. Your comment about the minibus will be discussed with the responsible individual.

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Review from Enid C (Wife of Resident) published on 19 October 2023 Submitted via Postal Card
Overall Experience

Since my husband has been in Greenhill Manor she has been treated with dignity and respect by all the staff. They are extremely caring and have the resident's very best interests at heart. Nothing is too much trouble for them. I am delighted with the care and support he receives every day. Thank you all so much.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
It is a privilege to care for your husband, thank you for your kind words and for taking the time to submit this review, Enid.

We welcome feedback of any kind, but positive feedback such as this is incredible, thank you so much.

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Review from L H (Granddaughter of Resident) published on 19 October 2023 Submitted via Postal Card
Overall Experience

My nan has been here for four years. It's a very welcoming place, there is always plenty of activities going on. My nan is always happy when I come to visit.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

It is always a pleasure to see you and the family having so much fun with your Nan in the cafe area. Thank you for your kind words and for taking the time to complete this review.

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Review from Helen H (Daughter of Resident) published on 19 October 2023 Submitted via Postal Card
Overall Experience

Excellent care home. Kept informed of all events. Very friendly atmosphere. Second to none.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you Helen, we are passionate about the roles we play and receiving feedback such as this, is lovely. I will pass your feedback on to the team as I know they will appreciate it.

There will be a lot of events coming up that we hope you and the family can attend. Thanks again.

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Review from Connie W (Wife of Resident) published on 19 October 2023 Submitted via Postal Card
Overall Experience

My husband has been in Greenhill Manor Care Home for over three years. I have been very impressed with the care and compassion shown to him. Thank you very much.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for taking the time to submit this review Connie. It is a privilege to care for your husband here and we really value your feedback, I will pass this on to the team immediately.

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Review from Ann S (Sister of Resident) published on 20 September 2023 Submitted via Postal Card
Overall Experience

My brother has been a resident for nearly fourteen years. Overall excellent. Any concerns addressed immediately. Contact is regular with management and staff and there is a varied activity programme.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you. It's always lovely to catch up when you visit and we all really appreciate you taking the time to complete this review, as it impacts not just the care team, but every department at Greenhill Manor.

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Review from A S (Resident / Service User) published on 20 September 2023 Submitted via Postal Card
Overall Experience

I love living here. It's a lovely home and I have been here for eight years. I have a lot of good friends here and the staff are fantastic.

Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for completing this review. I know you give feedback to the team every day, but I will make sure to pass on your comments to the whole team.

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Review from Emma A (Daughter of Resident) published on 1 September 2023 Submitted via Postal Card
Overall Experience

My mother has been with you for eight months. She is very content. She has retained her independence and dignity which was very important for her. The care and attention to detail is exceptional, which I have seen for myself. I cannot praise Greenhill staff, from laundry to care to management, enough. I can only thank you and recommend this care home with the highest regard.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to write such a lovely review about your experiences here at Greenhill Manor. We will share this with all of the team and know that they will be so proud to hear your kind words, it is a pleasure to care for your mother here.

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Review from S O (Daughter of Resident) published on 1 August 2023 Submitted via Website
Overall Experience
Excellent care home, caregivers have hearts of gold and put in every effort to make sure that the residents are comfortable.

There are two areas that concern me, which I have highlighted in previous surveys and nothing has changed. Concern one, not enough wheelchairs. Concern two, staff under pressure due to understaffing.

Reply from Karen Beech, General Manager at Hallmark Greenhill Manor
Thank you for your kind words about the care team. They felt privileged to care for your mother.

Residents at Greenhill Manor Care Home are supported to access appropriate services that provide individualised specialist wheelchairs. For those residents who don’t require specialist equipment, the...  

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Review from Lauren R (Granddaughter of Resident) published on 24 July 2023 Submitted via Website
Overall Experience

I can’t thank the team at Greenhill Manor enough. Their care and compassion towards my grandfather was totally incredible. He resided at the home since November last year. The team made an extremely difficult situation so much easier. I will never forget the kindness the team showed towards Gramps and myself, especially at the end of his life. He was one in a million, a true character and a fantastic human being and the team recognised that and how much I love him. A special thank you to the team on Sweetpea, especially five staff members.

Reply from Karen Beech, General Manager at Hallmark Greenhill Manor

Thank you for your kind words. It was a privilege and an honour to care for your grandfather. He certainly was a character.

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Review from J W (Niece of Resident) published on 5 July 2023 Submitted via Website
Overall Experience
My aunty entered this home because she had a severe stroke and is bedridden. It was not an easy decision for her husband and family to make. She needs a lot of help as she has limited mobility. She receives excellent care and attention at the care home and her family are now happy with the decision they made to move her there. My aunty has made new friends and her family are able to visit her when they want to.

Everyone is so friendly here. They treat my aunty extremely well and with great care. She is happy and well looked after. It's a big decision to put someone you love into care and trust they'll be ok. For my aunty and her family, it has been the best decision they made. All members of staff treat the residents with dignity. I would 100% recommend.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for taking the time to write such a lovely review about your experiences here at Greenhill Manor. We will share this with all of the team and know that they will be so proud to hear such a great review. It is a pleasure to care for your aunt here.

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Review from R S (Daughter of Resident) published on 30 June 2023 Submitted via Website
Overall Experience
My father is a resident suffering with dementia. My father is settled and happy with the environment, he sees it as his home now. As with all dementia patients, he has a little wobble now and then but the staff go out of their way to calm him and eventually bring him around. My father says “ it is lovely here, the staff are wonderful, nothing is too much trouble and the food is great.”
His needs are well cared for, he wants for nothing. It is great that the staff put on so many events and I know that he enjoys them. The care that the staff show him is genuine, I see this in the way they communicate with him.

I cannot recommend this place too highly.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for taking the time to write such a lovely review about your experiences here at Greenhill Manor. We will share this with all of the team and know that they will be so proud to hear such a great review. It is a pleasure to care for your father here.

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Review from Andrew F (Son of Resident) published on 16 June 2023 Submitted via Website
Overall Experience

Very happy with the care that my mam is receiving. Carers are very professional, they can't do enough for you, always very polite. The care home is very clean. So glad my mami is there as it gives us, as a family, peace of mind. I would highly recommend anyone for their loved ones to go there as the service is exceptional.

Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much, Andrew, for taking the time to write such a lovely review about your experiences here at Greenhill Manor. We will share this with all of the team and know that they will be so proud to hear such a great review. It is a pleasure to care for your mother here.

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Review from Sarah W (Daughter-in-law of Resident) published on 27 February 2023 Submitted via Website
Overall Experience
After two years in hospital, my mother-in-law entered this home bed ridden. Like everyone making these decisions, we found it extremely hard. She was very unwell. She had difficulty with swallowing, talking and slept a lot of the time. Within twenty-four hours she had more light in her eyes. Within a month she was in a chair watching everything going on. Within three months she was attempting to feed herself. Within the last five months, she is talking, reading, her food is no longer purified, she is pulling herself along in her wheelchair and she has even walked a few steps.
This is all down to the superb care of the staff. Everyone is so friendly here. They treat my mother-in-law like family. We know she's being taken care of and we no longer worry which I never thought possible. It's a big decision to hand over someone you love and trust they'll be ok. I can say it's been the best decision we've made.

All members of staff treat the residents with dignity. I would 100% recommend.

Reply from Sally Patterson, Regional Sales Manager at Hallmark Greenhill Manor

Thank you Sarah for taking the time to write such a wonderful review for Greenhill Manor. It is an absolute pleasure to have your Mother In Law with us and see the progress she has made over the past few months. We will share your kind words with the team and display them in the community so everyone can read the kind words you have written.

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Review from Wendy R (Partner of Resident) published on 20 February 2023 Submitted via Website
Overall Experience

My first-hand experience on a daily basis whilst visiting my partner for five years at Greenhill Manor was one of excellence. The dedication of the care team on the Trevithick unit allowed us to feel a part of an environment that tried to promote inclusivity, a part of an extended family. I was always struck by their empathy and caring nature and above all the way in which they treated my partner with respect and dignity. Throughout my partner's time within the home, they continued to make them comfortable and safe during an extremely difficult period in both our lives. They made our time special and meaningful even when it came to the end of life care, they were always on hand and displayed how much they cared. It was and always will be a source of comfort to me. I have nothing but heartfelt thanks and gratitude to all on the unit and would highly recommend the home to anyone looking to place their loved one into care.

Reply from Karen Beech, General Manager at Hallmark Greenhill Manor

Wendy, thank you so much for taking the time to leave this review during what must be such a difficult time for you. I have shared your comments with the team and they are delighted to receive such positive feedback. It was a privilege to care for your partner and to be part of your extended family.

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Review from Julia W (Friend of Resident) published on 17 February 2023 Submitted via Website
Overall Experience

Greenhill Manor Care Home cared for my close friend's father the way that I would want a care home to look after members of my own family. The home was bright and cheerful, there were lots of activities for those who wished to engage with them but above all the care from the staff was second to none. My friend's father was treated with kindness, compassion, dignity and love. From the home cooked meals he enjoyed to the attention and gentleness with which he was treated. The home staff were always available to chat with his family and work with them to give him the happiest experience. I would heartily recommend Greenhill Manor Care Home to others who want the best care for those they love.

Reply from Sally Patterson, Regional Sales Manager at Hallmark Greenhill Manor

Thank you so much, Julia, for taking the time to write such a wonderful review about your experience with Greenhill Manor. We will share this review with all of the team and know that they will be so proud to hear such a great review.

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Review from Stephanie C (Daughter of Resident) published on 16 February 2023 Submitted via Website
Overall Experience

Greenhill Manor Care Home has very good facilities, great food and a nice outlook with many gardens. However, what makes it specially good is the staff who really take time and care about the residents. I don't think my father could have had better care and I recommend this home to anyone who needs it. Visitors were made very welcome, and the home is easy to access. Five stars.

Reply from Sally Patterson, Regional Sales Manager at Hallmark Greenhill Manor

Thank you so much, Stephanie, for taking the time to write such a lovely review which we will share with all of the team. It was a pleasure to have Dad with us at Greenhill Manor and he is dearly missed.

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Review from Susan S (Daughter of Resident) published on 23 January 2023 Submitted via Website
Overall Experience

Great and friendly staff, amazing facilities for the residents and activities. The rooms are comfortable and well-maintained. The home is situated in beautiful surroundings and close to bus stops and rail.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you for taking the time to leave us such a lovely review. We will ensure that this feedback is shared with the whole team who will be thrilled with your kind words.

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Review from J D (Daughter of Resident) published on 4 October 2022 Submitted via Website
Overall Experience

Greenhill Manor provides comfortable accommodation, a range of indoor and outdoor communal areas and excellent food. There are activities to further lift the spirits of the residents, including music performances, singalongs, gardening and trips for afternoon tea hosted by a nearby church. Day-to-day care is excellent, staff are patient and attentive and there is a stable team of carers and nursing staff who get along well as a team, creating a pleasant atmosphere at all times.

Visitors are welcomed on planned and unannounced visits. All areas of the home are spotlessly clean. The home seems to run very efficiently, for example, residents' clothes are name tagged on arrival and laundered on site and cleaned clothes are delivered to residents' rooms ready for the next day in a very smooth process which feels more like a 5-star hotel than a care home.

I would highly recommend Greenhill Manor.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Greenhill Manor

Thank you so much for taking the time to provide us with such a wonderful review. The whole team will be absolutely thrilled and proud to read such kind words.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 August 2026

Please contact the home for current vacancies

News (0) & Events (0)

News

There are no news items for Hallmark Greenhill Manor.

Upcoming Events

There are no upcoming events for Hallmark Greenhill Manor.

Awards / Recognitions (34)

Accreditations

There are no accreditations posted yet for Hallmark Greenhill Manor.

Meet the Team (6)

Georgiana Ionescu
Georgiana IonescuJob Title:General ManagerJoined: 2025

With over a decade at Hallmark and more than 14 years in social care, I’m proud to be part of Greenhill Manor Care Home, where our values and beliefs truly align with my own.

I take pride in maintaining the highest standards and ensuring residents are always at the heart of everything we do. Building strong, trusting relationships with residents and families makes my role incredibly rewarding. Seeing people happy, settled, and content gives me a real sense of purpose.

Outside of work, I love cooking, reading, travelling, and cheering on my children at their sports activities.

Mitchell Minney
Mitchell MinneyJob Title:Customer Relationship ManagerJoined: 2010

Mitchell has been a part of the Hallmark Family since 2010. He is responsible for all enquiries and arranges all admissions to Greenhill Manor. Mitchell enjoys networking and works closely with the Marketing Team at our Central Support offices.

Mitchell has recently returned from extended parental leave and is now back at home, looking forward to helping with any questions you may have about the moving-in process.

Lian Pearsall
Lian PearsallJob Title:Deputy ManagerJoined: 2014

Lian has worked at Greenhill Manor since 2014, previously as Hospitality Services Manager and now as Deputy Manager. Within her role, Lian supports General Manager in ensuring high-quality relationship-centred care is provided to all residents.

Paula Lewis
Paula LewisJob Title:Hospitality Services ManagerJoined: 2023

Paula has recently joined Greenhill Manor, as the Hospitality Services Manager. Paula has wide-ranging experience in the hospitality sector, most recently as the HSM for another Hallmark home.

Paula seeks to maintain outstanding hospitality within the home by providing strong leadership, motivation and inspiration to team members which will ensure people are cared for in a safe, hygienic environment.

Amelia Lewis
Amelia LewisJob Title:Business AdministratorJoined: 2015

Amelia has worked at Greenhill Manor since 2015 and is responsible for all the administrative duties within the home.

Amanda Francis
Amanda FrancisJob Title:Lifestyles Team LeadJoined: 2011

Amanda has worked at Greenhill Manor since 2011 on the lifestyles team. Her role is to provide meaningful activities for the residents. Amanda also plans and carries out special events within the home whilst also being heavily involved in fundraising for the home and charity.

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