Ty Eirin Care Home

Parc Eirin, Thomastown, Tonyrefail, Porth CF39 8EE
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9.7 95 Reviews
  • Ty Eirin Care Home, Porth
Ty Eirin Care Home delivers residential and palliative care to up to 87 older people.

Situated in the village of Thomastown, South Wales, the home is half an hour’s drive from Cardiff. The village is largely residential but there are plenty of shops and amenities, including a theatre, in the adjacent village of Tonyrefail. There are opportunities for walks in the nearby Tyn-y-Bryn park and surrounding countryside.

Every single bedroom has en-suite facilities. The home is brightly decorated and airy and features sociable lounge and dining areas, an activities room and a garden with a patio.

The dedicated team is experienced and compassionate, they see each resident as a unique individual, reflecting this throughout their person-centred care. The care team has access to the latest care plan technology and will take time to get to know you, your family and all of your favourite things.

There are daily activities with the goal of promoting a healthy social life and stimulating entertainment. The activities coordinator also arranges visiting entertainers and groups from the local community to engage with residents.

The home’s kitchen staff prepare weekly food menus, taking into account people’s preferences and dietary needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: £1100 – £1300
  • Self-Funded Nursing Care: from £1100
  • Self-Funded Nursing Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1000
  • RESPITE Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Nursing Care: from £1100
  • RESPITE Self-Funded Nursing Dementia Care: from £1200

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Ty Eirin Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in charge

  • Crystal Graham (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (87)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Ty Eirin Care Home; however, ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Ty Eirin Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. No charge to use the cark park.

Ty Eirin Care Home Reviews (95)

Total of 95, showing 81-95
9.7

Ty Eirin Care Home has a Review Score of 9.7 (9.696) out of 10, based on 37 reviews in the last 2 years. Over all time Ty Eirin Care Home has 95 reviews.

Overall Experience

  • 78
  • 14
  • 2
  • 1
  • 0

Date Published

95
9
15
37
58

Review from Anna N (Sister of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister became a resident of Ty Eirin Care Home on June 17th 2016. We were extremely close and I found seeing my sister in a nursing home so deeply upsetting. She had always been full of life - loved her holidays, dancing, she was such a happy loving person. So for me to see the change in her in such
a short time, shopping on the Saturday to being totally confused on the Monday was heartbreaking. But the staff in Ty Eirin and Ty Hapus not only looked after her, treated her with love and dignity but they looked after me also helping me to cope. I would often be in tears but they would always show that they cared and give me a hug. My sister, however, on Oct 19th 2019, was rushed into hospital 999 call. The staff in Ty Eirin had asked if she could go to see a Pantomime but sadly she couldn't breathe. The ambulance arrived and I couldn't believe that although the manager of Ty Hapus turned up at the ambulance to see how my sister was, although she had the day off!
All the staff on Ty Hapus were phoning me to see how she was progressing. Unfortunately, my sister didn't really recover from a massive chest infection and fluid on the lung and was in a semi-coma for 7 weeks.
But during this time the manager of Ty Hapus came to visit her in hospital and give me so much support and reassurance. My sister was then transferred back to the nursing ward in Ty Eirin and they looked after her really well. However, the staff on Ty Hapus would pop down regularly to see how she was and they would always give me a hug and sit with me because they knew it was almost the end for her.
I will never forget the staff on Ty Hapus. They were wonderful to me and my sister without them I would never have coped.
They have done a memorial plaque for her which is so thoughtful. I feel the staff on Ty Hapus deserve recognition for the amazing caring work they do. They go over and above what I am sure they are expected to do. I thank them from the bottom of my heart.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

What a wonderful review and testament to the importance of having the right support. It is wonderful to read how all the team supported not only your sister but also you through what can be a very traumatic experience. Thank you for sharing this.

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Review from P C (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent nursing home very pleased with the care my mother receives from the carers, staff and entertainments.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Many thanks for taking the time to write this review. It's lovely to read how pleased you are.

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Review from K P (Son of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They made her actual admission so easy for us. Since then she has been so well looked after. We are always welcomed. They keep us up to date with everything. They are so sensitive to all our needs. She is involved with all the activities and most of all safe.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

What a lovely review, thank you for taking the time to write this. It's good to know that your mother is being so well looked after, as are you.

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Review from G W (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good. Staff excellent and helpful in caring for mum. She is very pleased they come in and see her regularly and give her comfort/relationship building - mum does not express feelings of being alone. Her health care is monitored very well. Mum says if she ever feels down, the buzzer pressed
and care is there immediately.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

How lovely to read how settled your mum is - many thanks for taking the time to write this review.

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Review from L N (Wife of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care of good standard. All staff friendly and standard of care consistent.
Familiar staff have formed caring relationships. Entertainment varied and good quality. Friendly and caring staff which makes a significant difference to the care my husband receives.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

What a lovely review - thank you for taking the time to write it. It's wonderful to read that the staff have formed caring relationships - what a difference that must make. I'm glad you're pleased with the standard of care your husband receives.

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Review from D M (Son of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and offer frank opinions and views of how residents are - I feel this is an important part of my mother's time here.
I appreciate how difficult the job can be but whenever I visit staff appear happy to help in whatever way they can. The ward is always clean and the food is of
a high standard.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for your positive review. It's great to see the whole team being acknowledged.

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Review from W C (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been at Ty Eirin I have seen my mother becoming more herself. She is safe, clean, well-fed and clean and maintains her dignity. I always receive a welcome when visiting my mother. It gives me peace of mind that she is safe. I do think that there could be more that my mother could
do but I do understand that there are others to be seen to.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Many thanks for taking the time to write your review. It's great to read how well your mother is being cared for. I have spoken to the Home Manager who says the activities schedules have been revamped and there will be more activities in each environment within the Home.

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Review from Brenda P (Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident of this home for nearly a year. The care of all the residents is very good and caring. The home is spotlessly clean, the only problem is the quality of the food.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Many thanks for taking the time to write a review. Thank you also for your feedback regarding the food at Ty Eirin. I have spoken to the home and established the reasons why you feel there is an issue with the quality. I appreciate everyone loves home cooking and that can't always be replicated in an environment where there are so many people to cook for but I have asked someone to speak to you to see what can be done.

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Review from J B (Grandson of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant, friendly and helpful atmosphere, competent staff and the close location makes a critical difference, especially for family who struggle with mobility.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Many thanks for taking the time to write this review. It's great to hear that Ty Eirin is meeting everyone's needs.

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Review from A R (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been residing at Ty Eirin Care Home, she has been well looked after. All the staff are wonderful and the whole family get on extremely well with all of them.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Many thanks for taking the time to complete a review. It's great to not only know that your mother is happy but also that her wider family is also.

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Review from Ellen W (Daughter of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Ty Eirin for nearly two years until she passed away two weeks ago. The care and love that all the staff gave her was unbelievable. This care was given right up until the end. She passed away with dignity.
Not only did they care about her but also me. We stayed for three
days and two nights with her and they all looked after us really well. I spent a lot of time in Ty Eirin with my mother and never once saw the carers shout or be nasty to any of the residents. You hear so much about care homes that I felt I needed to give them my praise. I will still be visiting as I feel that they are all part of my family.
I would recommend Ty Eirin to anybody that is looking for a care home for their loved ones.

Reply from Ronnie Cavanagh, Marketing at Ty Eirin Care Home

Thank you Ellen for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Ty Eirin Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Ty Eirin did see some friendships flourish with both the Care team and residents. Thank you again Ellen, if there is anything more we can do please do not hesitate to reach out.

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Review from Greg T (Son of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to record my thanks to all of the care team at Ty Eiren for the quality and way that they cared for and looked after my mum who passed away on 25th June. She lived at Ty Eiren for over 2 years and it was a wonderfully caring and supportive environment for both her and for our family, giving
us the assurance that she was in good care and being fantastically well looked after.
In challenging times, it is always worth shouting out loud about the great things that care staff do - day in day out and for what you did for my mum we will be forever grateful.
Many thanks and I wouldn't hesitate to recommend Ty Eiren to anyone who is faced with the difficult choice of where to place a loved one in need.

Reply from Ronnie Cavanagh, Marketing at Ty Eirin Care Home

Thank you, Greg, for your feedback and for taking the time to share your experience at Ty Eirin Care Home, we are so sorry to hear about your mum but pleased that you had all the support you needed at such a difficult time. We hope wonderful memories of your mum are helping you through your loss.

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Review from J D (Daughter-in-law of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father-in-law had received has been outstanding. I visit all times of the day. The rooms and surrounding areas are always clean. The carers are excellent - spending lots of time with residents. I really can't praise them enough. They are amazing. Although he is now very poorly - he is treated
with dignity at all times and that means so much to the family.

Reply from Ronnie Cavanagh, Marketing at Ty Eirin Care Home

Thank you for your kind comments about your recent experience at Ty Eirin Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Alison N (Daughter of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to express my thanks to your staff that covered more than their shift allocations this weekend looking after our elderly relatives. The snow was treacherous in our area - they gave up precious family time of their own to be with ours and I thank them for all they do.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ty Eirin Care Home

Thank you, Alison, for your kind words about the team here at Ty Eirin Care Home. The 'Beast from the East' will not stop us from providing the care and support to our residents. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Jenny C (Daughter-in-law of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care homes have been having a very negative review in the press recently, however I have visited Ty Eirin three times a week for the past five years to see my father-in-law. he absolutely loves it there he loves the staff, the food, the are and his room. All I can say is if he is happy then I am happy.

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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Ty Eirin Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Ty Eirin Care Home is calculated as follows: ( (340 Excellents x 5) + (65 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 431 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ty Eirin Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

Meet the Team (4)

Crystal

Crystal Graham

Job Title: Home Manager

Joined: 2021

Hi, my name is Crystal. I am the Home Manager at Ty Eirin Care Home.


I have worked in the care profession for over twenty years.


I aim to enhance the well-being of all, through an excellent standard of care and by creating a home-from-home environment.

Kirsty

Kirsty Llewellyn

Job Title: Deputy Manager

Joined: 2005

Hi, my name is Kirsty. I am one of the Deputy Managers at Ty Eirin Care Home.


I have worked at Ty Eirin Care Home for over 15 years.


My interests outside of work are spending time with my daughter who is 4 years old, shopping, walking and spending time with my family.


I also love speaking Welsh with the residents.

Sue

Sue Davies

Job Title: Deputy Home Manager

Joined: 2004

Hello, my name is Sue. I am one of the Deputy Managers at Ty Eirin Care Home.


I have worked at Ty Eirin Care Home for over 16 years and enjoy every part of my role.


My interests include Welsh rugby (watching, not playing), holidays abroad as I am a sun worshipper, my grandchildren and socialising.

Denise

Denise Evans

Job Title: Administrator

Joined: 2002

Hi, my name is Denise. I am the Administrator at Ty Eirin Care Home.


I have worked at Ty Eirin Care Home for over 20 years.


I am a very sociable person and love meeting new people and chatting.


My interests are going out for meals as I love food, walking and watching my favourite team Wales play rugby.

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