Ty Eirin Care Home

Parc Eirin, Thomastown, Tonyrefail, Porth CF39 8EE
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9.7 95 Reviews
  • Ty Eirin Care Home, Porth
Ty Eirin Care Home delivers residential and palliative care to up to 87 older people.

Situated in the village of Thomastown, South Wales, the home is half an hour’s drive from Cardiff. The village is largely residential but there are plenty of shops and amenities, including a theatre, in the adjacent village of Tonyrefail. There are opportunities for walks in the nearby Tyn-y-Bryn park and surrounding countryside.

Every single bedroom has en-suite facilities. The home is brightly decorated and airy and features sociable lounge and dining areas, an activities room and a garden with a patio.

The dedicated team is experienced and compassionate, they see each resident as a unique individual, reflecting this throughout their person-centred care. The care team has access to the latest care plan technology and will take time to get to know you, your family and all of your favourite things.

There are daily activities with the goal of promoting a healthy social life and stimulating entertainment. The activities coordinator also arranges visiting entertainers and groups from the local community to engage with residents.

The home’s kitchen staff prepare weekly food menus, taking into account people’s preferences and dietary needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: £1100 – £1300
  • Self-Funded Nursing Care: from £1100
  • Self-Funded Nursing Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1000
  • RESPITE Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Nursing Care: from £1100
  • RESPITE Self-Funded Nursing Dementia Care: from £1200

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Ty Eirin Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in charge

  • Crystal Graham (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (87)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Ty Eirin Care Home; however, ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Ty Eirin Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. No charge to use the cark park.

Ty Eirin Care Home Reviews (95)

Total of 95, showing 41-60
9.7

Ty Eirin Care Home has a Review Score of 9.7 (9.696) out of 10, based on 37 reviews in the last 2 years. Over all time Ty Eirin Care Home has 95 reviews.

Overall Experience

  • 78
  • 14
  • 2
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  • 0

Date Published

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Review from Steve E (Son of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is focused on the staff as they are the most important cog in the wheel. All staff are wonderful with my mum. Friendly and always on hand. Couldn't ask for a better team to look after my mum. I thank each and everyone for helping my mum have a beautiful day. Thank you.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

I love the thought of your mum having beautiful days. Thank you so much for taking the time to share your thoughts.
With best wishes.

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Review from Anne M (Daughter of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely happy with our mam's overall experience. She is safe, happy, settled and cared for. The carers deserve all the credit.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

What a lovely review. Thank you so much for taking the time to submit it.
With best wishes.

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Review from S H (Daughter of Resident) published on 25 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and helpful, the only downfall is washing goes to laundry and some don’t come back and I seem to buy shower gel all the time, apart from that overall, it is always clean and tidy.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Many thanks for taking the time to write a review. I will follow up with the home manager regarding the issues you raise but it's great to read that the team are welcoming and helpful.
With best wishes, Managing Director

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Review from Dawn B (Daughter of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went into Ty Eirin during the pandemic. We could not see inside or meet all the staff. Saying that, immediately I felt at ease as a numerous number of staff would video call me, call to give me an update, would always be happy to answer any questions I had on the millions of calls I made. Eventually,
it was open, I could meet the people who look after her, how wonderful, friendly and the most caring people I could meet. All staff know me by name and the care they give my mam is 110% I couldn't be happier knowing she is in excellent hands. Even when she has her stubborn days they are extremely patient with her. Well done and thank you to all.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for taking the time to leave such a positive review.
It was such a difficult time during the pandemic and I'm glad that you and your mam have had and continue to have a great experience.
Best wishes,
Honor

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Review from Helen C (Daughter of Resident) published on 3 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel better care could be taken of the residents. I am also very sick and tired of dropping off toiletries to my mother, spending quite a bit of money each time to find they are never in her bathroom and no one knows where they are.

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Review from Lawrence J (Son of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at my mother's care home is outstanding on the lower check unit. The staff are amazing and kind to me and Mom. They work so hard on the unit. Your company should be very proud of them. "The jewel in the crown at Ty Eiring Care Home". Thank you for looking after my mother.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

What a lovely review. It's great to read that you and your Mom are being well looked after. Believe me, we do appreciate our team members. They are all wonderful.

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Review from Cheryl N (Niece of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you for looking after my uncle. Fair play to you all and I am so happy to see that my uncle is being looked after. The lovely staff welcome you and show you where to go.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you for taking the time to write a review. It's great to read that you are happy.

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Review from P B (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff at the home are very friendly and interact with my mother well. I only have one negative issue which is poor communication with the family over issues such as visiting etc. Social media is often used to post updates but not everyone uses social media. I feel the home's main website should
provide easily accessed and up to date information at all times.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for your review and your comments regarding communication. I will speak to the Home Manager about how we can improve this to ensure all are kept informed.

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Review from Kathryn D (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be extremely helpful and have helped my father settle really well. I can see an improvement in my father's hygiene and diet here. I am satisfied he is being very well looked after here.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

What a lovely review, thank you so much. I'm glad to read your father is doing well.

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Review from L D (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and wonderful staff have not only helped my mother but myself during this emotionally challenging time.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for taking the time to submit your review. It's good to read that you feel supported, as well as your mother.

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Review from Ryan P (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring service. Always looked after my mam well. All the staff are amazing.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you for your great review. The team really are amazing.

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Review from Dean J (Son of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for taking the time to submit your review.

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Review from M P (Son of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An overall good level of care has been provided under difficult circumstances. Staff have been professional and understanding, at times going above and beyond.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for submitting this review. It's great to hear the team have gone above and beyond.

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Review from Richard K (Son of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent on the arrival of my mother and have continued to be, as this was an emotional time. Any problems or questions were resolved and answered. Covid restrictions have limited myself to view the room, but my opinion is that of a good one.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for your wonderful review. It is lovely to read.

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Review from Vickie J (Granddaughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant experience whilst visiting my grandmother. Staff very friendly and helpful.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

I'm so glad your visit went well. Thank you for submitting your review.

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Review from Stephen F (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and efficient.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for taking the time to submit your review.

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Review from A O (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only managed to visit my mum once due to Covid. Staff seem friendly and helpful. Rooms were clean. Mum looked clean and happy. Overall, everything seems well run.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

I hope you are soon able to visit your mum more frequently but I'm glad you are happy with everything. Thank you for taking the time to submit your review.

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Review from Teresa F (Granddaughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well organised.
Friendly staff.
Felt safe and protected.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for taking the time to submit your review.

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Review from Martin R (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly on visits and my mother is happy and looked after really well.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

It's great to hear that your mother is happy and really well looked after. Thank you for taking the time to submit your review.

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Review from K M (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with polite, professional staff. Mom has settled in well and I am happy with the care she is receiving. Unfortunately, with covid, the staff are dealing mostly with appointments with relatives, rather than arranging activities but we understand the problem.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for submitting your review. It continues to be tough for team members to juggle to ensure resident's family and friends can visit safely but the activities team members are still delivering activities which can be seen on the TY Eirin Facebook page.

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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Ty Eirin Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Ty Eirin Care Home is calculated as follows: ( (340 Excellents x 5) + (65 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 431 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ty Eirin Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

Meet the Team (4)

Crystal

Crystal Graham

Job Title: Home Manager

Joined: 2021

Hi, my name is Crystal. I am the Home Manager at Ty Eirin Care Home.


I have worked in the care profession for over twenty years.


I aim to enhance the well-being of all, through an excellent standard of care and by creating a home-from-home environment.

Kirsty

Kirsty Llewellyn

Job Title: Deputy Manager

Joined: 2005

Hi, my name is Kirsty. I am one of the Deputy Managers at Ty Eirin Care Home.


I have worked at Ty Eirin Care Home for over 15 years.


My interests outside of work are spending time with my daughter who is 4 years old, shopping, walking and spending time with my family.


I also love speaking Welsh with the residents.

Sue

Sue Davies

Job Title: Deputy Home Manager

Joined: 2004

Hello, my name is Sue. I am one of the Deputy Managers at Ty Eirin Care Home.


I have worked at Ty Eirin Care Home for over 16 years and enjoy every part of my role.


My interests include Welsh rugby (watching, not playing), holidays abroad as I am a sun worshipper, my grandchildren and socialising.

Denise

Denise Evans

Job Title: Administrator

Joined: 2002

Hi, my name is Denise. I am the Administrator at Ty Eirin Care Home.


I have worked at Ty Eirin Care Home for over 20 years.


I am a very sociable person and love meeting new people and chatting.


My interests are going out for meals as I love food, walking and watching my favourite team Wales play rugby.

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