Ty Eirin Care Home

The staff are very kind and my dad has received very good care whilst at the home. It is reassuring to think there is somebody always around to see to his needs. I think the decor could do with a refresh.

My mother-in-law has been in Rest Bay Ty Eirin for just over a year. She is well looked after, always clean and tidy whenever I call which is quite often. The staff here are lovely and nothing is too much trouble. The activities team make sure most people are catered for with different events/activities for the residents to enjoy/partake in. I recommend Ty Eirin Care Home to anyone considering coming into a care home.

Super happy with the care my nan is receiving. Staff are lovely and friendly and always happy to help. There are plenty of activities going on to keep nan occupied. They even have events where the family can attend such as afternoon teas and Christmas parties where we all had free wine and cheese! Lovely.

The manager is always willing to discuss any queries and explain how the care home functions. She listens to any personal worries and tries her best to alleviate family tensions which we have experienced. Another staff member also keeps my mother updated on care and requirements both medical and emotional. All the other girls are always helpful with regard to financial and general needs. Sorry if I have not named all but to be honest we have no reason to complain about any of the staff's attitude or commitment to work.

I feel he has had excellent care since he has been at Ty Eirin. I feel I have made the right decision placing him in the bungalow, the staff treat my uncle like family and always go over and above.

My dad is receiving excellent care, the home is providing homely comforts and the support and time that my dad is receiving is so reassuring to us as a family. Every staff member is so kind and loving to not just Dad but all residents. The activities that are provided are lovely and keep him occupied on a daily basis. Our visiting times are really important as a family and feel that the staff are also so helpful and accommodating with any requests we have had.

My dad has been a resident at Ty Eirin Care Home since July 2023. He came there from another care home, he is very very well looked after, he is always clean and well-kept in his appearance and is treated with the highest respect and dignity too which he deserves, the staff treat me as if I was family always make me feel welcome, nothing is to much trouble for them. The home always smells very nice and is always clean. I cannot thank them enough for what they do for not just my dad but for us as a family.

My dad has been on Lower Deck for roughly 18 months and is currently being looked after with end-of-life care. Every single member of staff on Lower Deck has been absolutely outstanding from the moment my dad arrived and even more so during these last few weeks when he has been deteriorating. The staff work tirelessly every day and night to provide a truly remarkable level of care for everyone on Lower Deck and they all do it with a smile on their face, always going the extra mile to look after both the residents and their family members. Knowing that my dad is being cared for by these awesome people has made the experience of him being here so much easier. I honestly cannot fault any member of staff from the nurses to the cleaners, they make it a point to get to know the residents, providing a really amazing atmosphere in the home. I cannot thank the staff enough for everything they have done for my dad and our family, they all deserve serious recognition for the job they do.

The provision in the care home is outstanding. The care and compassion shown by all the staff is exceptional. They don’t just care for the residents, but their care is extended to the wider families of the residents and nothing is too much for any of the staff. I have found the support group really useful and it provides an opportunity for family members to meet other people in similar circumstances.

Excellent staff who care for my mother extremely well, she is well looked after and they meet her needs. My mother is very happy since moving to Ty Eirin and feels totally at home in her new surroundings.

It was a shock when mam had to come into Ty Eirin. It was the best choice for all involved. My mother loves this place. Although it’s a struggle to cover the top-up fee. The care staff are absolutely great with mam. They treat her like royalty on the Blue Harbour unit.

We as a family are pleased with the care that my Mother is receiving at Ty Eirin. The only problem is my mother is a simple eater and she is not fussed about a lot of the food.

After 9 months, we are delighted with the care Mum has received and the kindness and support given to our family has been excellent. We look forward to helping and supporting the home in turn with the many activities provided for the residents.

The staff are lovely friendly and engage with my Mother, some better than others. My rating is related to my Mothet's respect, dignity and person-centred care. Her clothes are going missing namely her trousers. In total 11 pairs have been purchased over the past 15 months and until today she had 2 pairs in her wardrobe at the most. Raised time and time again with both managers only to be fed a catalogue of excuses as to why her trousers had gone missing. All clothes are labelled with a marker pen, care home labels and buttons. We have purchased net bags that can accommodate her laundry again labelled, they have gone missing. Purchased a laundry basket, this has broken, no underwear 18 pairs purchased only 2 in her room. Her bin has been removed from her room (apparently this was a staff decision as she was putting her used pads in it, where is she supposed to put them) 3 used pads on the bathroom floor. The DVD player missing, and other resident's clothes in her room. Not been on any trips.

He is looked after well in every aspect e.g. cleanliness, feeding, dressing, entertainment, his physical health and his mental health is looked after. My husband is very happy with everything.

I am extremely happy with the care Ty Eirin staff provide for my mother. I would recommend Ty Eirin Care Home to anyone without reservation. My mother is very happy there and the staff go out of their way to ensure she has everything she needs.

My review is focused on the staff as they are the most important cog in the wheel. All staff are wonderful with my mum. Friendly and always on hand. Couldn't ask for a better team to look after my mum. I thank each and everyone for helping my mum have a beautiful day. Thank you.

As a family, we are extremely happy with our mam's overall experience. She is safe, happy, settled and cared for. The carers deserve all the credit.

The staff are always welcoming and helpful, the only downfall is washing goes to laundry and some don’t come back and I seem to buy shower gel all the time, apart from that overall, it is always clean and tidy.

My mam went into Ty Eirin during the pandemic. We could not see inside or meet all the staff. Saying that, immediately I felt at ease as a numerous number of staff would video call me, call to give me an update, would always be happy to answer any questions I had on the millions of calls I made. Eventually, it was open, I could meet the people who look after her, how wonderful, friendly and the most caring people I could meet. All staff know me by name and the care they give my mam is 110% I couldn't be happier knowing she is in excellent hands. Even when she has her stubborn days they are extremely patient with her. Well done and thank you to all.