Ty Eirin Care Home

Parc Eirin, Thomastown, Tonyrefail, Porth CF39 8EE
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9.8 100 Reviews
  • Ty Eirin Care Home, Porth
Ty Eirin Care Home delivers residential and palliative care to up to 87 older people.

Situated in the village of Thomastown, South Wales, the home is half an hour’s drive from Cardiff. The village is largely residential but there are plenty of shops and amenities, including a theatre, in the adjacent village of Tonyrefail. There are opportunities for walks in the nearby Tyn-y-Bryn park and surrounding countryside.

Every single bedroom has en-suite facilities. The home is brightly decorated and airy and features sociable lounge and dining areas, an activities room and a garden with a patio.

The dedicated team is experienced and compassionate, they see each resident as a unique individual, reflecting this throughout their person-centred care. The care team has access to the latest care plan technology and will take time to get to know you, your family and all of your favourite things.

There are daily activities with the goal of promoting a healthy social life and stimulating entertainment. The activities coordinator also arranges visiting entertainers and groups from the local community to engage with residents.

The home’s kitchen staff prepare weekly food menus, taking into account people’s preferences and dietary needs.
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Care Provided by Ty Eirin Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: £1100 – £1300
  • Self-Funded Nursing Care: from £1100
  • Self-Funded Nursing Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1000
  • RESPITE Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Nursing Care: from £1100
  • RESPITE Self-Funded Nursing Dementia Care: from £1200

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Ty Eirin Care Home to find out the exact price for your requirements.

Contact Ty Eirin Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Ty Eirin Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Crystal Graham (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (90)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Ty Eirin Care Home; however, ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Ty Eirin Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. No charge to use the cark park.

Ty Eirin Care Home Reviews (100)

9.8

Ty Eirin Care Home has a Review Score of 9.8 (9.785) out of 10, based on 40 reviews in the last 2 years.
Over all time Ty Eirin Care Home has 100 reviews.

Overall Experience
  • 83
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Date Published
  • 100
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Reviewer Connection to Ty Eirin Care Home
  • 44
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  • 5
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Total of 100, showing 41-60
Review from T L (Daughter of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
The staff are lovely friendly and engage with my Mother, some better than others. My rating is related to my Mothet's respect, dignity and person-centred care. Her clothes are going missing namely her trousers. In total 11 pairs have been purchased over the past 15 months and until today she had 2 pairs
in her wardrobe at the most. Raised time and time again with both managers only to be fed a catalogue of excuses as to why her trousers had gone missing. All clothes are labelled with a marker pen, care home labels and buttons. We have purchased net bags that can accommodate her laundry again labelled, they have gone missing. Purchased a laundry basket, this has broken, no underwear 18 pairs purchased only 2 in her room. Her bin has been removed from her room (apparently this was a staff decision as she was putting her used pads in it, where is she supposed to put them) 3 used pads on the bathroom floor. The DVD player missing, and other resident's clothes in her room. Not been on any trips.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeThank you so much for sharing your thoughts. I am, as you might imagine, extremely disappointed to read your review. I have spoken to the Regional Manager for Ty Eirin and asked for a full investigation. I will follow up with the Regional Manager to ensure these issues are resolved.
Please accept my apologies, this is clearly not the standard we would expect.

With best wishes,
Honor Keatley
Managing Director
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Review from Patricia M (Wife of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Ty Eirin Care Home for eight months.
He is looked after well in every aspect e.g. cleanliness, feeding, dressing, entertainment, his physical health and his mental health is looked after. My husband is very happy with everything.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeThank you so much for writing a review and sharing your husband's experience. It's good to read that he is very happy with everything.

With best wishes
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Review from P D (Husband of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my wife has been, as usual, brilliant. It is a privilege to know these professional, caring staff for whom nothing is too much trouble. Myself and family are eternally grateful for their dedication.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeWhat a wonderful review, Thank you so much. It's so lovely to read that your wife's care is 'brilliant'.
With best wishes.
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Review from K A (Daughter of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The difficult decision to put a cherished loved one into a home is heartbreaking, the guilt is sometimes unbearable. Our mum has been a resident for a while. The treatment and care she has received have been over and above anything we would have imagined. Not just her, Dad too has been welcomed and
cared for. Mum's recent health problem has been handled quickly, efficiently and more than ever, reiterating how much the staff really care for her well-being. We are all so very grateful.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeIt is indeed a huge decision, with a multitude of emotions that go with it.
I'm glad your family's experience has been such a positive one.
Thank you for sharing your thoughts.
With best wishes.
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Review from Paul R (Son of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care Ty Eirin staff provide for my mother. I would recommend Ty Eirin Care Home to anyone without reservation. My mother is very happy there and the staff go out of their way to ensure she has everything she needs.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeThank you so much for leaving such a great review. It's lovely to read that your mother is happy.
With best wishes.
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Review from Steve E (Son of Resident) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review is focused on the staff as they are the most important cog in the wheel. All staff are wonderful with my mum. Friendly and always on hand. Couldn't ask for a better team to look after my mum. I thank each and everyone for helping my mum have a beautiful day. Thank you.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeI love the thought of your mum having beautiful days. Thank you so much for taking the time to share your thoughts.
With best wishes.
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Review from Anne M (Daughter of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are extremely happy with our mam's overall experience. She is safe, happy, settled and cared for. The carers deserve all the credit.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeWhat a lovely review. Thank you so much for taking the time to submit it.
With best wishes.
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Review from S H (Daughter of Resident) published on 25 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always welcoming and helpful, the only downfall is washing goes to laundry and some don’t come back and I seem to buy shower gel all the time, apart from that overall, it is always clean and tidy.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeMany thanks for taking the time to write a review. I will follow up with the home manager regarding the issues you raise but it's great to read that the team are welcoming and helpful.
With best wishes, Managing Director
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Review from Dawn B (Daughter of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam went into Ty Eirin during the pandemic. We could not see inside or meet all the staff. Saying that, immediately I felt at ease as a numerous number of staff would video call me, call to give me an update, would always be happy to answer any questions I had on the millions of calls I made. Eventually,
it was open, I could meet the people who look after her, how wonderful, friendly and the most caring people I could meet. All staff know me by name and the care they give my mam is 110% I couldn't be happier knowing she is in excellent hands. Even when she has her stubborn days they are extremely patient with her. Well done and thank you to all.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeThank you so much for taking the time to leave such a positive review.
It was such a difficult time during the pandemic and I'm glad that you and your mam have had and continue to have a great experience.
Best wishes,
Honor
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Review from Helen C (Daughter of Resident) published on 3 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I feel better care could be taken of the residents. I am also very sick and tired of dropping off toiletries to my mother, spending quite a bit of money each time to find they are never in her bathroom and no one knows where they are.
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Review from Lawrence J (Son of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at my mother's care home is outstanding on the lower check unit. The staff are amazing and kind to me and Mom. They work so hard on the unit. Your company should be very proud of them. "The jewel in the crown at Ty Eiring Care Home". Thank you for looking after my mother.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeWhat a lovely review. It's great to read that you and your Mom are being well looked after. Believe me, we do appreciate our team members. They are all wonderful.
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Review from Cheryl N (Niece of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank you for looking after my uncle. Fair play to you all and I am so happy to see that my uncle is being looked after. The lovely staff welcome you and show you where to go.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeThank you for taking the time to write a review. It's great to read that you are happy.
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Review from P B (Daughter of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All staff at the home are very friendly and interact with my mother well. I only have one negative issue which is poor communication with the family over issues such as visiting etc. Social media is often used to post updates but not everyone uses social media. I feel the home's main website should
provide easily accessed and up to date information at all times.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeThank you so much for your review and your comments regarding communication. I will speak to the Home Manager about how we can improve this to ensure all are kept informed.
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Review from Kathryn D (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff to be extremely helpful and have helped my father settle really well. I can see an improvement in my father's hygiene and diet here. I am satisfied he is being very well looked after here.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeWhat a lovely review, thank you so much. I'm glad to read your father is doing well.
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Review from L D (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and wonderful staff have not only helped my mother but myself during this emotionally challenging time.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeThank you so much for taking the time to submit your review. It's good to read that you feel supported, as well as your mother.
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Review from Ryan P (Son of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional and caring service. Always looked after my mam well. All the staff are amazing.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeThank you for your great review. The team really are amazing.
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Review from Dean J (Son of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All good.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeThank you so much for taking the time to submit your review.
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Review from M P (Son of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An overall good level of care has been provided under difficult circumstances. Staff have been professional and understanding, at times going above and beyond.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeThank you so much for submitting this review. It's great to hear the team have gone above and beyond.
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Review from Richard K (Son of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were excellent on the arrival of my mother and have continued to be, as this was an emotional time. Any problems or questions were resolved and answered. Covid restrictions have limited myself to view the room, but my opinion is that of a good one.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeThank you so much for your wonderful review. It is lovely to read.
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Review from Vickie J (Granddaughter of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant experience whilst visiting my grandmother. Staff very friendly and helpful.
Reply from Honor Keatley, Managing Director at Ty Eirin Care HomeI'm so glad your visit went well. Thank you for submitting your review.
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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Ty Eirin Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.785 for Ty Eirin Care Home is calculated as follows: ( (385 Excellents x 5) + (70 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 469 Ratings = 4.785
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ty Eirin Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 29 Jul 2025
Well-being
Excellent
Care and Support
Excellent
Environment
Excellent
Leadership and Management
Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (4)

Crystal

Crystal Graham

Job Title: Home Manager Joined: 2021

Hi, my name is Crystal. I am the Home Manager at Ty Eirin Care Home.


I have worked in the care profession for over twenty years.


I aim to enhance the well-being of all, through an excellent standard of care and by creating a home-from-home environment.

Kirsty

Kirsty Llewellyn

Job Title: Deputy Manager Joined: 2005

Hi, my name is Kirsty. I am one of the Deputy Managers at Ty Eirin Care Home.


I have worked at Ty Eirin Care Home for over 15 years.


My interests outside of work are spending time with my daughter who is 4 years old, shopping, walking and spending time with my family.


I also love speaking Welsh with the residents.

Sue

Sue Davies

Job Title: Deputy Manager Joined: 2004

Hello, my name is Sue. I am one of the Deputy Managers at Ty Eirin Care Home.


I have worked at Ty Eirin Care Home for over 16 years and enjoy every part of my role.


My interests include Welsh rugby (watching, not playing), holidays abroad as I am a sun worshipper, my grandchildren and socialising.

No image found

Beth Jones

Job Title: Administrator

Hi, my name is Beth, and I am the Administrator here at Ty Eirin Care Home

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