Ty Eirin Care Home

Parc Eirin, Thomastown, Tonyrefail, Porth CF39 8EE
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9.7 95 Reviews
  • Ty Eirin Care Home, Porth
Ty Eirin Care Home delivers residential and palliative care to up to 87 older people.

Situated in the village of Thomastown, South Wales, the home is half an hour’s drive from Cardiff. The village is largely residential but there are plenty of shops and amenities, including a theatre, in the adjacent village of Tonyrefail. There are opportunities for walks in the nearby Tyn-y-Bryn park and surrounding countryside.

Every single bedroom has en-suite facilities. The home is brightly decorated and airy and features sociable lounge and dining areas, an activities room and a garden with a patio.

The dedicated team is experienced and compassionate, they see each resident as a unique individual, reflecting this throughout their person-centred care. The care team has access to the latest care plan technology and will take time to get to know you, your family and all of your favourite things.

There are daily activities with the goal of promoting a healthy social life and stimulating entertainment. The activities coordinator also arranges visiting entertainers and groups from the local community to engage with residents.

The home’s kitchen staff prepare weekly food menus, taking into account people’s preferences and dietary needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: £1100 – £1300
  • Self-Funded Nursing Care: from £1100
  • Self-Funded Nursing Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1000
  • RESPITE Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Nursing Care: from £1100
  • RESPITE Self-Funded Nursing Dementia Care: from £1200

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Ty Eirin Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in charge

  • Crystal Graham (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (87)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to resident’s health and well-being and visits are encouraged.


    No restrictions or booking requirements to visit Ty Eirin Care Home; however, ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Ty Eirin Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. No charge to use the cark park.

Ty Eirin Care Home Reviews (95)

Total of 95, showing 61-80
9.7

Ty Eirin Care Home has a Review Score of 9.7 (9.696) out of 10, based on 37 reviews in the last 2 years. Over all time Ty Eirin Care Home has 95 reviews.

Overall Experience

  • 78
  • 14
  • 2
  • 1
  • 0

Date Published

95
9
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37
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Review from Carol H (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Peace of mind is priceless!
If I was not happy about anything, my dad would not live here!

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Good point well made! We're glad you're happy. Thank you for taking the time to submit your review.

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Review from Gail C (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Very helpful and fantastic with Mam. They made her very welcome, comfortable and have gone out of their way with little things to make her happy.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

It's great to read that the team have made such a difference for your mam. Thank you for submitting your review.

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Review from Anthony W (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff very helpful during my visits to see my mother. They have made every effort for me and the family to see my mother via Facetime during the pandemic and now able to see my Mother on a regular basis, now restrictions are lifting.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

It's wonderful that you are now able to visit your mother again. Many thanks for submitting this review.

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Review from Michael P (Son of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy with all the staff and the unit/care home, but she regularly tells me that the food is very poor and a poor variety on offer. This the only thing that myself and my family are disappointed with. Excellent staff.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Many thanks for taking the time to write a review. We appreciate all feedback. I will speak to the Home Manager about your review and ask her to look into it.

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Review from Beatrice T (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider the home to have improved greatly since being taken over. Due to Covid, I have had limited access, but I and my mother, have always been treated with consideration and respect. Would not hesitate to recommend your service. Thank you for helping us through this very challenging time, especially
all the staff.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for taking the time to write this review.
It's really helpful for us to know that things have moved forward and improved and lovely for the team to have such positive feedback after this difficult period.

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Review from Jacqueline T (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so happy seeing my mam today and looking so good. My mam has been well looked after by all the member of staff. A big thank you to Ty Eirin Care Home in this unpredictable time for all the staff and the resident. We, as a family, appreciate all your hard work.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

What a lovely review. I'm glad you enjoyed your visit with your mam.
Thank you for taking the time to write a review.

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Review from Glenys B (Wife of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being well cared for, and the staff are friendly, polite and willing to do anything to help. I was well looked after when I visited my husband, so couldn't ask for more.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you for taking the time to write this review. I'm glad to hear your husband is being well cared for and that that was also extended to you when you visited.

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Review from M R (Husband of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has a section 6/117 covering her fees. Due to the virus and the lockdown, I am unable to comment on some of the choices. The choices marked are made from my experience prior to lockdown.
I note there have been some changes since your company has taken over.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you for taking the time to write a review. I hope that you feel the changes have been positive for the home and therefore, your wife.

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Review from Sharan B (Daughter of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the nursing facility at Ty Eirin. My mother is very happy and content with very caring staff. Mam was admitted in August and has settled in lovely, nothing is too much trouble.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you for your thoughtful review. It is lovely to hear that your mam is happy and content.

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Review from Sally B (Daughter of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ty Eirin is a fabulous home from home environment for all residents. My mum, who suffers with dementia has lived there for more than two years. She is loved, treated as an individual, with respect and dignity. Staff are genuine and caring - from kitchen staff, handymen, activities and care staff - all
know the residents by name and go that extra mile to ensure a great quality of life and care. Ty Eirin is amazing!

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

What a wonderful review. The team will really enjoy reading this. Great to know that you think the Home is amazing!

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Review from Janet W (Daughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was admitted to Ty Eirin EMI Nursing Department in January 2020 until she sadly passed away in July 2020 with advanced Alzheimer's. During Mam's short stay I cannot recommend Ty Eirin EMI Nursing Team highly enough. All the team went above and beyond, doing an exceptional job in caring for my
mam and I am extremely grateful for their time and patience and they knew I had my full trust in them all. Would definitely recommend Ty Eirin. The cleanliness as well as all the staff is second to none.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you for taking the time to write this review. I am sorry that you lost your mam but I am glad that she had a happy stay at Ty Eirin and that that meant you were had full trust in the team.

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Review from Jenny M (Daughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the level of residential care at Ty Eirin Care Home. The manager of the unit is very friendly and very approachable as are all the care workers and reception staff. They did a fantastic job setting up the room ready for Dad and have taken real pride in doing so. He is happy and settled
and we are all looking forward to popping in and bring a part of Ty Eirins family when the pandemic is over.
Thank you all for your dedication and hard work.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you so much for this wonderful review. I'm so pleased that your Dad is happy and settled.

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Review from Sian D (Daughter of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Ty Eirin since October 2018. The care she receives is excellent and more so since Covid-19. Because I am unable to visit her, which is very hard on me and her, I have regular FaceTime calls to speak to her and see her which has helped. My thanks go out to all staff, cleaners, cooks
etc and of course the caring staff, they are angels. Take care and stay safe.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you for taking the time to write such a lovely review.

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Review from Huw J (Son of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia. She can't do anything for herself. She is given appropriate food and drink in a kind and compassionate way. All her personal care is attended to timely and carefully. She receives plenty of communication, laughter and friendship. She receives excellent all-round care.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you for your review. Laughter and friendship are often the best medicine.

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Review from K T (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express the thanks that I have for the staff in Unit 2 for their continued kindness and professional care that they have given to my mother especially so during this Covid crisis which has been exceptionally challenging for all. The staff are always willing to go the extra mile, for example
providing video links via the telephone for me so see my mother, which has meant such a lot to me. We are kept well informed of any problems etc which is reassuring. They are absolutely wonderful, I'd just like to say thank you very much.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you for your lovely review. These are challenging times for all but it's great to read how the team members have risen to the challenge.

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Review from Howard (Nephew of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt was admitted into this home after being assessed "at-risk" by the local council and having experienced several falls which hospitalised her and left her immobile. We felt this home to be bright, cheerful, welcoming, and well maintained.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Many thanks for taking the time to write a review. I glad you feel that your aunt is in the right environment now.

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Review from M R (Son of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad has been at Ty Eirin Care Home, he has shown great progress. He has gained weight and looks really, really well. He settled straight away. From the word go, the staff have been amazing. Dad is quite a character and enjoys the company of the staff and fellow residents. I would like (on behalf
of the family) to say a big thank you to all the staff (especially, unit-2).

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

What a lovely review - thank you. It seems like your Dad is doing really well. I look forward to meeting him.

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Review from Robert D (Son of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

OK, so whilst 'Ty Eirin' Care Home isn't blessed with breathtaking sea views and palatial manicured gardens - it more than makes up with a team of dedicated and outstanding staff. Always friendly, caring and professional, enough said.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you for taking the time to write this review - it really is the team that makes all the difference.

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Review from Julie H (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problem at all with my father's care. Friendly staff, clean there. I know he is being taken care of in this difficult time.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Thank you for making the time to write this review.

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Review from Stephen B (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over a year and I have been a regular visitor. The staff at Ty Eirin continue to offer exceptional care, even during this very challenging time, I have nothing but admiration for them. All the staff are friendly and approachable and go the 'extra mile' to provide both
outstanding care and an experience for residents that is as close to a home environment as possible.

Reply from Honor Keatley, Managing Director at Ty Eirin Care Home

Many thanks for taking the time to write this lovely review. It's great for the team to see how much they are appreciated.

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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Ty Eirin Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Ty Eirin Care Home is calculated as follows: ( (340 Excellents x 5) + (65 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 431 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ty Eirin Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

Meet the Team (4)

Crystal

Crystal Graham

Job Title: Home Manager

Joined: 2021

Hi, my name is Crystal. I am the Home Manager at Ty Eirin Care Home.


I have worked in the care profession for over twenty years.


I aim to enhance the well-being of all, through an excellent standard of care and by creating a home-from-home environment.

Kirsty

Kirsty Llewellyn

Job Title: Deputy Manager

Joined: 2005

Hi, my name is Kirsty. I am one of the Deputy Managers at Ty Eirin Care Home.


I have worked at Ty Eirin Care Home for over 15 years.


My interests outside of work are spending time with my daughter who is 4 years old, shopping, walking and spending time with my family.


I also love speaking Welsh with the residents.

Sue

Sue Davies

Job Title: Deputy Home Manager

Joined: 2004

Hello, my name is Sue. I am one of the Deputy Managers at Ty Eirin Care Home.


I have worked at Ty Eirin Care Home for over 16 years and enjoy every part of my role.


My interests include Welsh rugby (watching, not playing), holidays abroad as I am a sun worshipper, my grandchildren and socialising.

Denise

Denise Evans

Job Title: Administrator

Joined: 2002

Hi, my name is Denise. I am the Administrator at Ty Eirin Care Home.


I have worked at Ty Eirin Care Home for over 20 years.


I am a very sociable person and love meeting new people and chatting.


My interests are going out for meals as I love food, walking and watching my favourite team Wales play rugby.

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