Barchester Awel-Y-Mor Care Home

Brynafon Road, Gorseinon, Swansea SA4 4YF
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9.8 63 Reviews
  • Barchester Awel-Y-Mor Care Home, Swansea
Awel-Y-Mor is a Swansea-based rehabilitation centre with a proven track record of supporting the local community. It provides high dependency care, active and slow-stream rehabilitation and respite care.

It welcomes young physically disabled adults who have experienced traumatic or acquired brain injury, Spinal injury or who have other physical disabilities and complex needs. It also provides care for young people who suffer from congenital illnesses and those who have learning disabilities.

It has strong links with local GP services and an excellent activities programme.
Staff work hard to enable all residents to enjoy individual choice & lifestyle preferences throughout their stay, with their own care plan organised in collaboration with key workers.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 58 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1800

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Awel-Y-Mor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in charge

  • Rachael Thomas (Manager)

Local Authority / Social Services

Admission Criteria

  • Full pre admission needs assessment carried out
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (58)

Barchester Awel-Y-Mor Care Home Reviews (63)

Total of 63, showing 21-40
9.8

Barchester Awel-Y-Mor Care Home has a Review Score of 9.8 (9.823) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Awel-Y-Mor Care Home has 63 reviews.

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Review from A R (Wife of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Awel-Y-Mor is a place of love, care, rest and respect to all who reside here. As a member of a family who's husband is now a patient here words cannot express how grateful we are to all staff. It has become a family unit. Thank you. God bless you all.

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Review from L E (Friend of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always satisfactory, care brilliant.

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Review from Sandra G (Mother of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the care and attention all the time; he has been at the facility. He is treated like a family member, and most of the time, he is very happy.

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Review from Stephen B (Father of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Covid, this is my 2nd bedroom visit. The home have done a brilliant job of keeping my daughter safe.

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Review from Julie T (Sister of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Barchester Awel-y-Mor for a number of years, I have always found the staff helpful and caring. During the pandemic, they have gone above and beyond for our family.

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Review from Jayne W (Wife of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Awel-y-Mor the quality of care is superb, the home is beautiful, very welcoming, super efficiently run, the quality of care is fantastic, the staff are all welcoming, caring, helpful and compassionate not only to residents but also the families. They looked after my man for me until he was able to return
home to me in our new home, the staff there have become our extended family keep up the excellent work guys. You have all worked so so hard under extreme circumstances well done you should all give yourselves a pat on the back. Stay safe everyone once again a massive massive thank you to Awel-y-Mor. I highly recommend anyone looking to place a relative you should go and see it 5star quality of care.

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Review from Rhian (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this home highly enough. The care is excellent and they always go above and beyond for all of the residents living there. During covid their number one priority has been strict infection control to ensure the safety of both the residents and staff.
There are always stimulating activities
going on to make up for the fact that visits are limited. They have built a covid safe visiting suite and have a booking system to ensure that visiting is fair for everyone.
They have a closed Facebook group that they post photos of what our loved ones are doing daily, it's so nice to see that they are having lots of fun! They have invested in technology to provide video calling for residents to see their families when visiting is difficult.
I wouldn't wish for my mum to be living anywhere else ( other than at home, obviously!).

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Review from Pamela G (Mother of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. The home works hard to meet the needs of residents and carers. From the day of admission my son has been treated with dignity and respect, I feel confident that he is receiving the best care that is available for his complex needs.

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Review from Helen H (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Awel-Y-Mor last June (2020). It was a very stressful time for us but the home was very reassuring, professional and informative about how Dad's needs would be met etc. It is difficult to comment on facilities etc as we have not been into the home due to Covid. However, activities
continue and the staff appear to go to a lot of effort to make sure my Dad is comfortable and cared for while giving him as much independence as safe too. The lady who cares for Dad always gives me a detailed update when I call on what Dad has been doing and how he’s been., so important at the moment when we cannot visit inside and unfortunately I can’t get the feedback from Dad due to his illness. The home has done wonders to keep all the residents safe during this time, can’t thank them enough and I look forward to the time I can visit properly.

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Review from Lisa P (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at the Care home for 2 years and we are so pleased with the care given my Dad has now become a resident and is enjoying spending time with my Mum. I cannot fault anything. The whole team have been exceptional in supporting my parents and the wider family. We can’t thank them enough.

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Review from Cerys (Niece of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was placed in Awel-Y-Mor when her needs became too great for my grandmother to manage at home even with care and support. My aunt's needs were very complex and intense and at times very difficult to manage. The care she received was absolutely amazing. The staff are very knowledgeable and experience
with supporting those with complex needs. My aunt was treated with dignity and respect by the staff. She was placed in the care home in the height of the pandemic and this was very difficult for us as a family but they ensured that we were aware of everything that was going on and they always had time to speak to us with regards to any concerns or changes in her health. There appeared to be activities going on at the care home which she thoroughly enjoyed, you only have to see their Facebook page to see the amazing activities that they do. I would highly recommend the care home due to the overall standard of care, respect and dignity given to the residents.

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Review from Michelle B (Daughter of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always clean and welcoming. The staff are very friendly. I feel the home has gone about and beyond to keep the staff and residents safe during Covid-19.
I would highly recommend this care home.

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Review from Lynn C (Sister-in-law of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law is a resident, the care and compassion showed to him by the staff; is exceptional.
He has been made to feel so at home.
I cannot fault the home.
What an amazing place; well done to everyone.

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Review from Rhian (Wife of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The on-going care in these most difficult of times is second-to-none at Awel-y-Mor. Each and every member of staff is committed to keeping the residents safe and well. Staff are also ensuring that appropriate activities continue in order to maintain the morale of the residents. I cannot thank them enough
for looking after my husband so well. Loving the social media page by the way.

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Review from Alcwyn S (Son of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the care home for many years, and due to her illness can be quite a handful. My hat goes off to the staff for not only their exceptional care and tenacity but for also accommodating my phone calls at weird hours. Their demeanour on answering the phone is always ‘can do’ bubbly and
always ask me how America is. Just recently, one of the staff tried to accommodate a video call with my mother at home, but the time difference was our enemy. I absolutely adore the staff and what they do. Thank you.

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Review from Julia R (Wife of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for 19 years now. It is his home. This is largely due to the dedication and professionalism of its staff, but also to how much they care about their clients. They have become family, and under current circumstances, I worry about them as much as the rest of our family. I take
my hat off to them all! A wonderful bunch of people.

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Review from Allison J (Mother of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend everything about Awel-y-Mor Care Center. All the staff are amazing and go above and beyond for their service users and their families, and in these difficult times when we can't get to visit our loved ones; I know my daughter is receiving the best care possible.

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Review from Andrew H (Father of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a great place, my daughter was there for 6mths, wouldn’t have a problem with her staying there again if need be. Food was great, very friendly staff, lots going on daily, great tv rooms, gardens, always tea coffee and cake for people visiting and my daughter had a fab send off from all the staff
when she came home.

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Review from Sandie H (Sister of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very lovely home, all members of staff and residents are very welcoming and friendly when we visit with my young family.
My brother is very well cared for and seems very content.
The facilities are great, communal areas and bedroom room are always immaculate.
There has been great communication
from care staff with family during this very worrying and difficult lockdown time.

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Review from Marion H (Mother of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would always recommend this wonderful place to anyone.
My daughter is so well looked after, the staff and management are all wonderful people.

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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Barchester Awel-Y-Mor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Barchester Awel-Y-Mor Care Home is calculated as follows: ( (121 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 141 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Awel-Y-Mor Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (15)

Meet the Team (4)

Rachael

Rachael Thomas

Job Title: General Manager

Rachael is a qualified nurse and has specialised in care of neurological conditions and complex disorders since she qualified in 2006. Rachael begun her journey into management in this field in 2014.

Nicola

Nicola Rees

Job Title: Head of Unit

I have been with Awel Y Mor for 6 years.  I started working here as a carer and have since completed my professional training and qualified as an RGN. I have been fortunate to be able to continue my career progression and I am now proud to be a Head of the Unit.  

Rebekah

Rebekah Thomas

Job Title: Deputy Manager

Rebekah joined the home in 2017 as a RGN working her way quickly into the role of unit manager before progressing into the role of Deputy Manager in 2025. Rebekah has vast experience in managing those with brain injury and complex neurological disorders.

Natalie

Natalie John

Job Title: Physiotherapist

I provide physiotherapy treatment for residents at Awel-Y-Mor with the help of our therapy assistant, Marlene. We work with residents to help them achieve their goals and reach their full potential. I qualified as a physiotherapist in 2012 and gained my master's in 2017. I have worked previously in the NHS.

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