Barchester Awel-Y-Mor Care Home

My uncle is a resident of the home and I can honestly say I cannot fault the care and love he receives. The home has a very relaxed atmosphere and the whole team make you feel like family. The recent refurb is beautiful and I couldn't ask for a better place.

Staff are friendly and helpful, always having a professional attitude. Coffee morning cakes look stunning!

I have lived here for three years, and my wife has lived here for 17-years. We are very happy here. The staff are excellent, and myself and my wife are happy and comfortable. The gardens are beautiful, and I spend a lot of time in them.

The management of the home is reflected in the high standard of individual nursing care provided. The carers go the extra mile to ensure that patient's needs are met. Nurses and carers are supported by an effective physical therapy dept. The home is maintained to a very high standard, this enhances the patient's comfort. Many varied activities are offered in an inclusive manner to help stimulate and encourage patents. The dietary needs are met with flexibility and patience. The variety of foods offered provides for all tasks. This a happy ship.

Awel-Y-Mor is a place of love, care, rest and respect to all who reside here. As a member of a family who's husband is now a patient here words cannot express how grateful we are to all staff. It has become a family unit. Thank you. God bless you all.

Always satisfactory, care brilliant.

I have nothing but praise for the care and attention all the time; he has been at the facility. He is treated like a family member, and most of the time, he is very happy.

Due to Covid, this is my 2nd bedroom visit. The home have done a brilliant job of keeping my daughter safe.

My brother has been at Barchester Awel-y-Mor for a number of years, I have always found the staff helpful and caring. During the pandemic, they have gone above and beyond for our family.

Awel-y-Mor the quality of care is superb, the home is beautiful, very welcoming, super efficiently run, the quality of care is fantastic, the staff are all welcoming, caring, helpful and compassionate not only to residents but also the families. They looked after my man for me until he was able to return home to me in our new home, the staff there have become our extended family keep up the excellent work guys. You have all worked so so hard under extreme circumstances well done you should all give yourselves a pat on the back. Stay safe everyone once again a massive massive thank you to Awel-y-Mor. I highly recommend anyone looking to place a relative you should go and see it 5star quality of care.

I wouldn't wish for my mum to be living anywhere else ( other than at home, obviously!).

Very caring staff. The home works hard to meet the needs of residents and carers. From the day of admission my son has been treated with dignity and respect, I feel confident that he is receiving the best care that is available for his complex needs.

My father was admitted to Awel-Y-Mor last June (2020). It was a very stressful time for us but the home was very reassuring, professional and informative about how Dad's needs would be met etc. It is difficult to comment on facilities etc as we have not been into the home due to Covid. However, activities continue and the staff appear to go to a lot of effort to make sure my Dad is comfortable and cared for while giving him as much independence as safe too. The lady who cares for Dad always gives me a detailed update when I call on what Dad has been doing and how he’s been., so important at the moment when we cannot visit inside and unfortunately I can’t get the feedback from Dad due to his illness. The home has done wonders to keep all the residents safe during this time, can’t thank them enough and I look forward to the time I can visit properly.

My Mum has been at the Care home for 2 years and we are so pleased with the care given my Dad has now become a resident and is enjoying spending time with my Mum. I cannot fault anything. The whole team have been exceptional in supporting my parents and the wider family. We can’t thank them enough.

My aunt was placed in Awel-Y-Mor when her needs became too great for my grandmother to manage at home even with care and support. My aunt's needs were very complex and intense and at times very difficult to manage. The care she received was absolutely amazing. The staff are very knowledgeable and experience with supporting those with complex needs. My aunt was treated with dignity and respect by the staff. She was placed in the care home in the height of the pandemic and this was very difficult for us as a family but they ensured that we were aware of everything that was going on and they always had time to speak to us with regards to any concerns or changes in her health. There appeared to be activities going on at the care home which she thoroughly enjoyed, you only have to see their Facebook page to see the amazing activities that they do. I would highly recommend the care home due to the overall standard of care, respect and dignity given to the residents.

I would highly recommend this care home.

What an amazing place; well done to everyone.

The on-going care in these most difficult of times is second-to-none at Awel-y-Mor. Each and every member of staff is committed to keeping the residents safe and well. Staff are also ensuring that appropriate activities continue in order to maintain the morale of the residents. I cannot thank them enough for looking after my husband so well. Loving the social media page by the way.

My mum has been at the care home for many years, and due to her illness can be quite a handful. My hat goes off to the staff for not only their exceptional care and tenacity but for also accommodating my phone calls at weird hours. Their demeanour on answering the phone is always ‘can do’ bubbly and always ask me how America is. Just recently, one of the staff tried to accommodate a video call with my mother at home, but the time difference was our enemy. I absolutely adore the staff and what they do. Thank you.

My husband has been here for 19 years now. It is his home. This is largely due to the dedication and professionalism of its staff, but also to how much they care about their clients. They have become family, and under current circumstances, I worry about them as much as the rest of our family. I take my hat off to them all! A wonderful bunch of people.