April Court Care Home

137/144 St Helens Road, Swansea SA1 4DE
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9.5 70 Reviews
  • April Court Care Home, Swansea
Located in Swansea, April Court Care Home is a vibrant place dedicated to providing residential and nursing care. Residents are cared for in a safe, well-equipped environment by an experienced team of staff.

Each resident has their own tailored care plan and staff strive to offer the best care experience possible. Freedom of choice is an important ethos at the home and staff encourage residents to voice their likes and dislikes.

The home has a well-kept garden surrounded by various plants and shrubs and a decking area, decorated with hanging baskets and planters, enabling residents to sit out in a relaxing atmosphere.

The home, situated on St Helens Road, is in close proximity to the Gower Peninsular and Swansea City Centre, making it an ideal place to live.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Sarah Bennett (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (12)

April Court Care Home Reviews (70)

Total of 70, showing 21-40
9.5

April Court Care Home has a Review Score of 9.5 (9.457) out of 10, based on 30 reviews in the last 2 years. Over all time April Court Care Home has 70 reviews.

Overall Experience

  • 48
  • 19
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Date Published

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Review from K E (Daughter of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in April Court for almost a year and has really settled there. He is very well cared for and seems happy.
His room is clean and homely. He enjoys the meals and appears to have gained weight. The main asset at April Court is the staff (care staff, domestics, kitchen, laundry staff). Dad
absolutely loves them all. He has banter with them all as he has a wicked sense of humour. He constantly tells me how good they are to him. I am so glad we chose April Court!

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you so much for your wonderful feedback. Our team takes great pride in creating a comfortable and homely environment, and it is fantastic to know that your dad enjoys the meals and has gained weight, we are so pleased with his progress. It is heart-warming to hear about the positive interactions he has with our staff, they truly are the heart of our home, and it's great to know that their dedication and care is making such a positive impact. I will be sure to share your kind words with everyone. Thank you again for taking the time to share your thoughts.

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Review from Terry M (Son of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at April Court for over 10 years and is now his home. My dad gets on with all staff because they are always on hand for his needs. Not once needed to complain as my dad is well looked after, always noticed staff friendly/smiling to residents and visitors, I know my dad is in a safe place
where he is cared for.

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you for your exceptional review, it has been our pleasure to help take care of your dad for over a decade. We are so pleased that you and he consider April Court as his home, and he will always share a special place in our hearts. Ensuring our residents and their families receive a warm and welcoming embrace is top priority for us, we appreciate the time you've taken to leave us a review.

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Review from Rhian D (Daughter of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad was a resident at April Court. From day one we had many concerns they lacked knowledge of dementia and diabetes. We never felt he was in good hands like his previous nursing home. They missed his dinner on one occasion when I was present. He used to say he hadn't eaten, now I do question if what
he was saying is true after seeing it for myself I wish I had taken his accusations more seriously. They kept his bed to the floor to prevent him from moving around freely which is against human rights. He had multiple water infections due to lack of fluids, even the hospital said we needed to remove him as it wasn't in his best interest being there. I would strongly suggest any family that has a resident in this home remove them immediately, they shouldn't be allowed to trade.

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you for your review, Rhian. It is obviously not appropriate in a public forum to give a response to each item you mention, in view of your father's privacy. We do accept that there are some things we could have done better, and I want to assure you that action was taken whilst your father was at the home, to try to put those things right. We want all our residents, and their families, to experience the excellent care that April Court is known for, but fully accept that for your father, the experience was not always as it should have been. For that, we apologise. If you wish to further discuss any of the matters you have raised, please do get in touch with me directly.

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Review from Donna C (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, always friendly and willing to help. They are good fun and lift my mum's spirits daily.
I have the confidence that Mum is safe and well cared for.
Thank you to the whole team!

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you very much for taking the time to share your experience, it is incredibly heartening to hear that our team's dedication to providing excellent care is making a positive impact on your mum's well-being. Ensuring the safety, comfort, and happiness of our residents is our utmost priority, and your confidence in our ability to provide such care means a great deal to us. Please don't hesitate to get in touch if there is anything else we can do to enhance your mum's experience at April Court.

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Review from Angela S (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere at April Court is very welcoming. The staff are all very friendly to myself and my mum. The public rooms are comfortable, warm, clean and well-decorated but the bedroom desperately needs new curtains and decorating. The care given is good but toileting Mam is sometimes an issue if she
is unable to use steady. The food is excellent and drinks always available but Mam needs help to drink if I'm not visiting. There are always activities going on. A big asset is the lovely garden. Well done all and thanks for your care.

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you for your kind words, it is wonderful to hear that you and your mum have found the atmosphere at April Court to be welcoming and friendly. The team take great pride in creating a comfortable and pleasant environment, with clean and well-maintained communal spaces. With regards to your mum's bedroom, it is important for every resident to feel comfortable in their personal space; we are continuously looking for ways to improve and I will pass your feedback on to our property team. It is great to hear that the food is excellent and that there are always activities available to keep the residents engaged, and having a lovely garden to enjoy is definitely a big plus! Thank you for sharing your feedback, if you have any further suggestions, please don't hesitate to reach out.

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Review from Ann D (Wife of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the time my husband has been in April Court I have been very happy with the treatment he is receiving.
The kindness by all of the staff is first-class.

Reply from Sarah Bennett, Registered Manager at April Court Care Home

We are thrilled to hear about your positive experience at April Court. Providing excellent care and ensuring our residents feel supported and valued is our top priority. Thank you for recognising the dedication and kindness of our staff. We are here to continue supporting you and your husband every step of the way.

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Review from Stephen F (Son of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother has been at April Court for over a year and throughout her stay here the care has not been amazing at all. The few staff that are good at their job are run off their feet while the rest are more concerned with their phones and not caring for the residents. The buzzers are a constant background
noise as they take ages to be answered, on occasions my mother has had to wait for over half an hour for the buzzer to be answered. When she fell in the night she spent over an hour to be found on the floor as no checks are regularly made during the night. Also, the food and drinks supplied are mostly inedible so I and my brother have to shop for most of her food and drinks throughout the stay.

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you for your review. We are very disappointed to read some of your feedback, especially as a few of the issues have not been raised with us directly. As it's not appropriate to discuss the details of your mother's care on this public website, we will contact you directly to arrange a meeting to try to get to the bottom of any unresolved or new issues if necessary. It sounds as though the personalised arrangements we already had in place around your mother's food and drink may need further review, for instance. I can, however, clarify that what may appear to be staff using their phones whilst at work is more likely to be them inputting live data onto our electronic care recording system. This enables us, for instance, to review what each resident had to eat or drink on any given day, as well as what other care they received. I do want to reassure you that we want your mother to be happy at April Court, and for you as her family to feel she is well looked after.

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Review from D W (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad receives excellent care given with empathy and dignity. April Court being an old building could do with some TLC, in particular the on-suite needs refurbishing. My overall experience to date has been very positive.

Reply from Sarah Bennett, Registered Manager at April Court Care Home

Thank you for taking the time to share your feedback about your Dad's experience at April Court. We are delighted to hear that you feel he receives excellent care, delivered with empathy and dignity. Regarding your comments about the condition of the building and en-suite, we appreciate your honesty. Maintaining a comfortable and welcoming environment for our residents is important to us and we are continuously looking for ways to improve. We are presently refreshing our lounges and dining space in unit three, and undergoing a renovation on the facade of the building, I will pass your feedback on to our property team. Thank you for sharing your thoughts with us, if you have any further concerns or suggestions, please don't hesitate to reach out.

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Review from Sandra R (Wife of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been living in April Court for approximately 16 months, as a family we are very grateful for the care he receives. The staff are very caring and warm. He seems very content living there which is so important. Thank you April Court.

Reply from Lynne Cullen, Head of Region at April Court Care Home

Thank you for your kind words. Our care team work tirelessly to ensure that each resident receives personalised care, and your recognition of their compassion and dedication is truly appreciated. If there are any specific aspects of our services that you would like to discuss or if you have additional feedback, please feel free to reach out.

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Review from K S (Daughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

April Court presents a warm clean welcome on arrival. The ambiance is calm and pleasant. Residents seem happy and well cared for. They always look spotlessly clean with neat hairdos. Care staff are professional and empathic. I appreciate the updated records on staff mobiles so that I know what my Mother
has been eating between visits. Resident nurses are bright and cheerful, circulating and asking residents how they are continuously. Management are keen and helpful.
The decor and garden are first class. The activity staff is constantly encouraging participation in cookery, crafts and games.
The food is excellent quality and the menu is adapted to individuals choice and needs.
When I stayed with my mother all day I was offered a drink and sandwiches which were fresh and tasty. If the Caron Group had a residence near my family in Caerphilly, I would put my name down for my old age needs.
I would like to thank you for your outstanding care.

Reply from Rebecca John, Registered Manager at April Court Care Home

Thank you so much for taking the time to leave such a heartwarming review of April Court. We are truly delighted to hear about your positive experience with us. It warms our hearts to know that you found our care home to be a welcoming and nurturing environment. Your feedback means the world to us, and we are committed to maintaining the high standards of care and service that you have come to expect from us. Please don't hesitate to reach out if you have any suggestions or further comments; we are always eager to improve and enhance the quality of life for our residents.

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Review from Michelle E (Sister-in-law of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough, my sister-in-law was treated with care and dignity throughout her stay in April Court she was able to do cooking and gardening with the help of the staff. We had a lovely day with karaoke and cakes, she had a lovely room and we could call in at any time to see her if
we had any questions there was always someone there to ask. April Court is an amazing care home with exceptional staff.

Reply from Oli Reynolds, Registered Manager at April Court Care Home

Thank you for your lovely feedback, we are so pleased that your sister-in-law was happy at April Court, it was an honour to care for her up until her final days. We will hold fond memories of her time here.

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Review from K D (Friend of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A close friend of mine who sadly was terminally ill was admitted to April Court where she recently passed away. However, the care and compassion she was shown in the short time she was there were brilliant They kept her as active as they could with activities on a daily basis like bingo, cooking, painting
and many more. The staff were very welcoming to us as her friends as well as family I would highly recommend April Court.

Reply from Oli Reynolds, Registered Manager at April Court Care Home

Thank you for taking the time to leave such a kind review about April Court. It was a pleasure to get to know her and a privilege to be able to care for your friend in her last days. It was lovely to see the close friends that she was able to make here and to be able to accommodate you as her family and friends to be by her side. I know I can speak for the whole care team when I say they will be touched to read your review.

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Review from L W (Daughter of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care my mother is receiving at April Court Care Home. Especially in the area of entertainment and activities. My mother has been encouraged to take part in a variety of activities. It's my belief that since being a resident, her condition has improved. I thank all of the
staff for their continued care and kindness towards her.

Reply from Oli Reynolds, Registered Manager at April Court Care Home

Thank you for your amazing feedback, we are thrilled to hear that your experience has been positive and appreciate your kind comments about our team.

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Review from Lianne M (Granddaughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend April Court. My grandfather is not a very social person and had the tendency to hide away from people in his room. After much encouragement from the staff he now has the confidence to go downstairs with other residents. He is always busy doing different activities from crafts, games,
cooking, gardening and much much more. Thanks to the activity career who is always running around making sure everyone is involved and happy she is amazing. It’s the happiest I have seen him in years.

Reply from Oli Reynolds, Registered Manager at April Court Care Home

Thank you for your beautiful review, we are so pleased to hear your grandfather has settled in and is enjoying his time with us. I am very proud of our team and the service we provide and it is wonderful to receive such positive feedback. 

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Review from Tiffany J (Granddaughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nanny sadly passed away peacefully at April Court nursing home on the morning of the 29th of December 2022. I would like to thank all the staff for looking after her with such care. They are all excellent carers and nurses who made her life happier for the past year. She made some lovely friends
with both residents and staff. She sadly passed away with my Mam and Auntie sitting by her side. The staff supported them throughout this time. When she passed away, they said how amazing the staff were to come in and all pay their respects. From cooks, cleaning staff, carers and nurses they all equally paid their respects. As a family, we would like to say a big thank you to all the staff and managers of April Court nursing home for making her feel happy and well looked after as they are all one big family there. God bless you all staff and residents. Love from all the family.

Reply from Oli Reynolds, Registered Manager at April Court Care Home

Tiffany, thank you for your kind review. Your nanny was a pleasure to know and to care for and I can speak for all of the staff and for her friends here when I say that her presence will be very greatly missed. Many thanks for taking the time to send us such a lovely review and for allowing us the joy of getting to know your wonderful nanny.

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Review from Marcia W (Sister of Resident) published on 23 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the level of care, consideration and kindness given to my brother by all the staff at April Court Care Home. He can be quite demanding at times but the team take it all in their stride. He feels safe and at home and I couldn't ask for more.

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Review from L M (Daughter of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother suffers with anxiety and depression and requires nursing care, her care needs were discussed extensively with the manager of April Court prior to her arrival on 14th September. We were not informed of strict Covid restrictions until she arrived and found I would not be allowed in the building
to settle Mum in, she had a panic attack and was extremely distressed. She had a very unsettled first night/day, and her care plan was not followed. Within 24 hours, on 15th September the manager served notice on my mother, giving her 28 days to find alternative accommodation. I was not informed by the manager, my 79-year-old mother was told and left very distraught. There was no major incident to warrant this, she was told she doesn't fit in and complains too much. Booked visit cancelled 30mins beforehand as they'd made a mistake, devastated mother. No communication from manager, unwilling to meet/discuss care or allow settling in period. Staff are lovely, the manager is not.

Reply from Lynne Cullen, Manager at April Court Care Home

Thank you for your feedback, which is appreciated, even though in some respects hard to hear. We met with you on 4th October and talked through the various issues you have mentioned. It was agreed that your mother’s needs would be better met in a specialist unit, which is where she is now placed. We sincerely wish you both all the best going forward.

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Review from John M (Brother of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been very pleased with the way the care home has handled the pandemic. The care staff have been very helpful during this pandemic time. Very pleased to meet my brother in the garden. We both preferred the garden to meeting inside separated by glass. I believe he is getting proper nursing care.
But I am sad his mobility is deteriorating. My brother is happy and that is the main concern.

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Review from Andrew B (Son of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe my father is well looked after in difficult times (Covid). The staff are friendly informative and we have regular updates on dad condition. It is encouraging to see a significant number of staff still in the home some 2 years after my mother was here. The staff are very accommodating and proactive.
The visiting room is great although unfortunately not available as much as we would wish but understand limitations.

Reply from Lynne Cullen, Manager at April Court Care Home

Thank you for your lovely feedback. It's reassuring for all of us that relatives are feeling confident in the care we provide to their loved ones at such a difficult time (Covid).

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Review from P G (Daughter of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with my mother's care in April Court. They inform me of anything to do with my mum and all the staff are always ready to talk to you about anything.

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Current Review Score: 9.5 (9.457)

Overview of Review Score

The Review Score of 9.5 (9.457) out of 10 for April Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.457 for April Court Care Home is calculated as follows: ( (237 Excellents x 5) + (69 Goods x 4) + (24 Satisfactorys x 3) + (7 Poors x 2) + (13 Very Poors x 1) ) ÷ 350 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for April Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Meet the Team (1)

Sarah

Sarah Bennett

Job Title: Registered Manager

I have worked at April Court for 34 years and I am continuously amazed by the unwavering sense of community, compassion, and resilience that fills the home. The residents of April Court deserve nothing less than excellence, and I am committed to ensuring they receive just that. The home's incredible care team embodies the very essence of dedication and professionalism, and we endeavour to create an environment where dignity, respect, and compassion are paramount. My role isn’t just a job – it is a journey of love, laughter, and cherished memories, and it is an honour to contribute to our resident's happiness and well-being.

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