April Court Care Home

137/144 St Helens Road, Swansea SA1 4DE
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9.4 70 Reviews
  • April Court Care Home, Swansea
Located in Swansea, April Court Care Home is a vibrant place dedicated to providing residential and nursing care. Residents are cared for in a safe, well-equipped environment by an experienced team of staff.

Each resident has their own tailored care plan and staff strive to offer the best care experience possible. Freedom of choice is an important ethos at the home and staff encourage residents to voice their likes and dislikes.

The home has a well-kept garden surrounded by various plants and shrubs and a decking area, decorated with hanging baskets and planters, enabling residents to sit out in a relaxing atmosphere.

The home, situated on St Helens Road, is in close proximity to the Gower Peninsular and Swansea City Centre, making it an ideal place to live.
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Care Provided by April Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Joanna Jones (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (12)

April Court Care Home Reviews (70)

9.4

April Court Care Home has a Review Score of 9.4 (9.441) out of 10, based on 29 reviews in the last 2 years.
Over all time April Court Care Home has 70 reviews.

Overall Experience
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Date Published
  • 70
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Reviewer Connection to April Court Care Home
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Total of 70, showing 41-60
Review from N D (Son of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff supportive and caring, providing excellent loving care for my mother.
Reply from Lynne Cullen, Registered Manager at April Court Care Home

Thank you for your lovely comment. We appreciate that you are satisfied with the support and "loving" care which we have been providing to your mum. We always aim to make our residents and their families happy and we are very happy to receive such positive feedback.

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Review from Janet N (Daughter-in-law of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
April Court continues to provide an excellent service and has taken great care of the residents during these difficult times. The current arrangements for visiting, with a dedicated indoor screened area, are very welcoming and inviting whilst feeling very safe and secure. We have been most impressed
with this arrangement and with all the work carried out in the residents' garden. The staff continue to be friendly and supportive even though our interaction is necessarily much less than it was before Covid 19. I wouldn't hesitate to recommend this home to other families looking for nursing care.
Reply from Lynne Cullen, Registered Manager at April Court Care Home

Thank you so much for the lovely comments regarding the care of residents, the staff and the environment. The garden, we agree is superb.
It's really reassuring to hear that you are happy with our current visiting arrangements, as it meant so much to us to get things right for residents and their visitors. We're so happy that you feel that the dedicated area helps you feel safe and secure plus that it also feels welcoming and inviting. This is all fantastic, positive and helpful feedback for us.

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Review from John W (Son of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are great. They have been wonderful in this pandemic. They have told me what's going on and what they are doing. It is a spotless home, well maintained, the rooms are homely, the food is great and I have eaten there in the past. Am now able to see mum, they have a room with perspex and we
are able to go and see them.
Reply from Lynne Cullen, Manager at April Court Care Home

Thank you so much, John, for your kind words. It's so lovely to hear that you're happy with your mum's care and the communication you have received from the staff. Especially through this most difficult of times.

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Review from Wayne M (Son of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum attended the home since Nov 2020, during this very difficult period of Covid-19, I have nothing but gratitude and praise for all the staff.
Reply from Olly Lapite, Marketing Lead at April Court Care Home

Hi Wayne, thank you so much for your kind words, they're really appreciated, and we are glad that we could assist your mum in a smooth transition during the pandemic.

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Review from Lorraine H (Sister of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister moved into April Court and she is very happy there. She loves the staff and loves the food, when I visit she always looks spotless. They keep me up to date about her. Yes, I am very happy she is doing well there.
Reply from Lynne Cullen, Manager at April Court Care Home

Thank you, Lorraine. This makes us very happy to receive such high praise. Our aim is to continuously provide this level of happiness for our residents and this kind of peace of mind to their families.

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Review from Yvonne W (Daughter of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find April Court a fabulous home. Mum has been with them for many years now in both units. The care she has been shown is wonderful, and when Mum was really ill, they couldn't have done any more - they were amazing nursing Mum through it and bringing her through it - and because of the care she received,
I still have my mum in my life. I would and have recommended April Cour to numerous people looking for a place.
Reply from Lynne Cullen, Manager at April Court Care Home

Thank you, Yvonne. Mum has been with us a very long time and is certainly a very important part of our 'furniture'. It's so lovely to hear your feedback.

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Review from Christina O (Daughter of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home made my mother feel very welcome from the moment she arrived there and makes me feel that she is in the best home for her.
I know that she is safe, looked after well and very happy there.
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Review from J C (Daughter of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother recently moved into April Court Care Home, as a permanent resident. From day one, the management, nursing staff, carers, cooks, admin and maintenance staff have worked as a team to help Mum feel at home, comfortable and safe. Within the first few days, her room was painted and her special
paintings hung on the walls - nothing is too much trouble for the staff here. The family is always made to feel welcome and Mum is always treated with respect, dignity and care. To our delight, she has recently been seen singing and dancing along with guest singers. A very special ethos permeates this care home, created by the wonderful management and staff. Our Mum is in safe, caring hands at April Court.
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Review from R B (Relative of Resident) published on 30 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff are very helpful and friendly, one team leader was so supportive and always made us welcome. My family member was always clean and looking well during a respite stay.
Food was brilliant with lots of choices. Good facilities.
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Review from F G (Niece of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I ticked "don't know" because I am not from this area and my family/friends are neither.
I was very happy with everything - staff were really caring and efficient. Every effort was made (food choice etc) for my relative resident.
Especially impressive was the efforts made to keep me updated on my
aunt's condition which living away from area was a real plus. I am bound to mention one name - they have been brilliant with liasing with me as next of kin!
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Review from K R (Sister-in-law of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Sister-in-Law's move into here went really smoothly - staff were friendly and reassuring to her and her family members. Always a warm approach from all staff when visiting.
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Review from Siobhan K (Niece of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
April Court is a fantastic place. My Aunt is quite demanding and the staff can't do enough for her. It is reassuring that she is well looked after and I a safe and caring home.
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Review from J D (Daughter of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care my father is having in the home. He is very well looked after.
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Review from Martin N (Son of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly caring home where my mother is extremely content and happy.
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Review from Roger M (Son of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is always clean and well dressed. The staff are always polite and ready to do anything for my Mother. She is well fed and there is always something happening to keep them alert and entertained with activities.
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Review from Terry M (Son of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff friendly and helpful. Well looked after.
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Review from G T (Son of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, friendly and helpful staff.
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Review from Jonathan E (Son of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our overall experience of April court was one of great overall care and support, treated with dignity with fantastic staff to support his every need.


We are very grateful for everything April Court have done for my late father and our family and will recommend April Court as an option for care to

anyone.
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Review from Katharine P (Daughter of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff helpful. My relative is always spotlessly clean. Staff work very hard. If I have any queries, they are dealt with immediately.
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Review from Kayleigh H (Granddaughter of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
April Court has fantastic staff who are happy to go the 'extra mile' for both their service users and their families. My gran has been here for 4 years and has always been happy and content. She settled in very quickly because the home is always so welcoming and has a happy atmosphere. Everything is
always clean and tidy and staff are always happy and interact with the service users and relatives. Activities are good but my nan would welcome more day trips out. I would be happy to help with going out as extra support if needed.
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Current Review Score: 9.4 (9.441)

Overview of Review Score

The Review Score of 9.4 (9.441) out of 10 for April Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.441 for April Court Care Home is calculated as follows: ( (226 Excellents x 5) + (68 Goods x 4) + (24 Satisfactorys x 3) + (7 Poors x 2) + (13 Very Poors x 1) ) ÷ 338 Ratings = 4.441
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for April Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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