Plas Cwm Carw Care Home

Oakwood Lane, Port Talbot SA13 1DF
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9.5 80 Reviews
  • Plas Cwm Carw Care Home, Port Talbot
Ideally located in the heart of Port Talbot, Plas Cwm Carw Care Home offers personalised residential, residential dementia and nursing dementia care to older people.

The professional care team is on hand to offer the care and support each resident needs whilst also helping them to settle into Plas Cwm Carw life. Everything is overseen by the experienced and friendly Home Manager who focuses on providing the kindest care possible to all residents.

By getting to know each individual resident at Plas Cwm Carw, colleagues pride themselves on encouraging everyone to take an active part in life at the home; whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times.

Community is an integral part of life at Plas Cwm Carw, and residents are supported to build strong relationships in the Port Talbot neighbourhood, organising events with local schools, charities and businesses in the area.

The lovely, purpose-built setting is a real home-from-home. With a range of comfortable single and en-suite rooms, as well as delightful communal areas such as a pub, hair salon, cinema, café and minibus for day trips out, residents are sure to enjoy life at Plas Cwm Carw.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1090

These prices are only a guideline, please contact Plas Cwm Carw Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Watson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (66)

Plas Cwm Carw Care Home Reviews (80)

9.5

Plas Cwm Carw Care Home has a Review Score of 9.5 (9.520) out of 10, based on 15 reviews in the last 2 years.
Over all time Plas Cwm Carw Care Home has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Plas Cwm Carw Care Home
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Review from L H (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the nursing team, my father was only in Plas Cwm Carw for a shot time(7 weeks) but I can honestly say the staff were amazing from day 1, they are so friendly and caring, they treated my farther with dignity and respect, and welcomed my mother and i every day when we visited, when
it came to end of life, the nursing staff were fantastic, keeping us updated on my fathers wellbeing, even at the end, they were caring and informative to what would happen next.
I would like to thank each and every nurse and care assistant that looked after my father, you do a fantastic job
Thank you so much, there are not enough stars for me to give my appreciation
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Review from S D (Sister of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Plas Cwm is that I am made to feel welcome when I visit staff from management down to housekeeping are very friendly my brother has only been there since August but has settled well and gets on with all the staff (many of which he calls his friends). Activities are amazing and singers
interact with the residents. Staff work hard on a daily basis, especially with entertainment and involves all residents, getting up to dance with them if residents choose to do so.
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Review from L M (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I am very satisfied with the care my mother is receiving I have sometimes noticed lack of communication due to staff changing so much. The laundry service leaves much to be desired- My mums clothes etc- are all labelled with embroidered name tags that are very securely sewn on- yet the clothes
seem to get lost and often other peoples clothes are in her wardrobe- also my mams hearing aids have gone through the wash twice- as pockets are not checked! Also clothes are not sorted before being washed. Most of my mothers "white" underwear is now dirty grey and some missing.
Reply from HC-One Limited, Administrator at Plas Cwm Carw Care Home

Thank you for your feedback. We are pleased to hear that you are overall satisfied with the care provided at our home. We have been actively working on staff deployment to ensure greater consistency within our communities. We are very sorry to hear about your concerns regarding your mum's clothing. Unfortunately, high temperature washes can sometimes affect the colour of whites, but we are exploring alternative solutions to maintain their quality. Additionally, we are working hard to implement a more robust labelling system to minimise the risk of clothing going missing. We have also reinforced communication with our laundry team to ensure extra care is taken when returning residents' clothing. Staff are reminded to check pockets carefully, we will continue to ensure that important items such as hearing aids are handled appropriately and not going through the wash. Thank you for bringing this to our attention.

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Review from Darren B (Son of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, since my mother went into care, the staff have been absolutely brilliant. Very caring, very professional, top marks.
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Review from Allison D (Niece of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has settled in very well and the staff have welcomed him from the start. Staff go above and beyond in their job roles.
They work really hard providing activities for the residents and always get them involved if the residents choose to do so.
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Review from Barbara J (Sister of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am so pleased with how the staff have made him feel welcome and how well he has settled in after only being here for a short space of time.
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Review from Janice M (Daughter of Resident) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was moved here from another home, well I'm so happy because I see my mum so much happier, she loves it here. The staff go above and beyond for the residents nothing is too much for them, there is a lovely garden, and lots of activities, and the rooms are beautiful with en suite toilets. I love
the fact that they hold meetings every few months just to keep up to date with the family. When I take my mum out, after a couple of hours she asks to go back, so that to me means she feels safe and it's her safe space, cannot fault this home.
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Review from L J (Wife of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is not an easy man because of his dementia. Plas Cwm has managed him and his condition very well, he is always clean and tidy and has been offered food even if he will not eat it. His dementia can make him very challenging but he has received nothing but kindness at this home.
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Review from G W (Husband of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife moved to Plas Cwm from another care home about a fortnight ago. The previous staff and home were very good but I feel much happier in this establishment. The staff are very obliging and there is a homely feeling at the home. The security is so good.
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Review from Carole B (Daughter-in-law of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved my mother-in-law here last July 2023. The care she receives here is amazing, nothing is too much problem, the staff cannot do enough for my mother-in-law even though, due to her condition, she is hard to look after.
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Review from Angie R (Stepdaughter of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always welcomed by all the staff and management. Dad's quite happy and loved the staff chatting with him (even though he can barely hear). Can be grumpy sometimes and and refuses to join in things but that's just him.
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Review from Melonie J (Niece of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and I would love to thank all the staff at Plas Cwm Carw for all the care and support they have provided and continue to provide for my auntie, she is safe and doing very well as she was quite poorly this year and the staff were very informative and got her seen straight away by the hospital resulting
in her now being well again. Can't thank them enough for the care and support which is always given.
The moving around was a worrying time but it all went very smoothly and my auntie took to it very well. My concerns were treated with respect and I was listened to. The staff have been very supportive, all the way through.
We are coming to the end of another year and the staff throughout these difficult times have been very busy, but always put residents' priority first.
I would like to wish all staff a very Merry Christmas and a happy New Year to come.
Thank you so much for your ongoing support and for looking after my beautiful auntie.
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Review from S M (Daughter of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
From July to September 2023 my mum was a resident there. Overall the care she received was very poor, staff not trained to deal with elderly mentally infirm residents.
Very poor hygiene, staff never interact with residents, just park them in front of the TV. Maintenance in the home was very poor, overall
a shocking experience for my mum and the family.
Reply from Clare Sheehan, Careline Advisor at Plas Cwm Carw Care Home

Thank you for taking the time to review our care home Plas Cwm Carw. I am sorry that your experience of our home was not a good one. Our home is fully compliant with the Care Inspectorate Wales. All our team are trained on supporting the residents who are living with dementia in the home. We ensure that referrals are made when appropriate to external partners when there is a change to ensure that they receive the care and support needed. I am more than happy for you to contact me at any time to discuss your concerns and comments further.

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Review from Mandy P (Daughter of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam moved in last week and has settled well. Happy with the activities and happy with her room. The staff have been great.
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Review from Michelle J (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the care staff for the care you gave to my mam during her short stay. My mam always looked beautiful her room was always clean and the staff were always friendly and helpful they are a credit to the home, when my mam was end of life, they really did look after us all with privacy
and dignity, the management was always friendly and helpful. I would recommend this home for your loved one, huge thank you again.
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Review from Jeffrey W (Son of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad is regularly left alone in his room, sometimes bed sheets open with no dignity, catheter full and I've asked for it to be emptied. Carers are very busy and I appreciate all they do for my dad, just a little more care and attention would be wonderful.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Plas Cwm Carw Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are deeply sorry that when you have come to spend time with your father you found things were not of an acceptable standard. Your father’s dignity should always be respected; he should be covered appropriately, and his catheter bag regularly emptied. We are working hard here at Plas Cwm Carw to ensure we provide an excellent standard of care for the residents who live in our home and that their families are reassured of this. We have shared this with the team and the Home Manager will ensure this is monitored. The Home Manager operates an open-door policy and would welcome your speaking with her at any time.

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Review from J L (Brother of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Find the staff very friendly and helpful. They look after all my sister's needs in a caring way.
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Review from S G (Wife of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experience over the last couple of years is generally very good.
A lot of new staff, which I have got to get used to, but all in all everybody is very polite and caring. The only time I have a problem is when I ring the home a few times in one day, even if I get through, nobody in the office
picks up. It's not a new problem. I realise they're busy, but is very frustrating.
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Review from Jayne M (Daughter of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well looked after, staff and management are very friendly and helpful. We are always informed of any changes in her condition.
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Review from Dorian M (Son of Resident) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Plas Cwm Care Home four months ago for her end of life care. From the very first visit until she passed away on 22/10/2022 everyone has been amazing, there were all angels who looked after my mum like a member of their own family. Day staff, management and night staff, everyone was incredible.
I only wish my mum had had the opportunity to be involved in all the amazing events they have there, simply amazing staff and I can't ever repay how incredible everyone was.
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Current Review Score: 9.5 (9.520)

Overview of Review Score

The Review Score of 9.5 (9.520) out of 10 for Plas Cwm Carw Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.520 for Plas Cwm Carw Care Home is calculated as follows: ( (126 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 179 Ratings = 4.52
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Plas Cwm Carw Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Plas Cwm Carw Care Home

What types of Care is Plas Cwm Carw Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Plas Cwm Carw Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Plas Cwm Carw Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Plas Cwm Carw Care Home to the centre of Port Talbot?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Plas Cwm Carw Care Home to verify any information. View our terms and conditions. Plas Cwm Carw Care Home has an Enhanced Service - more info.