Plas Cwm Carw Care Home, Port Talbot, Neath - Port Talbot
Plas Cwm Carw Care Home, Port Talbot, Neath - Port Talbot
Plas Cwm Carw Care Home, Port Talbot, Neath - Port Talbot

Located within a residential area of Port Talbot, Plas Cwm Carw Care Home is a purpose built 68 bedded facility offering Dementia, Residential, Nursing and End of Life care and care for young people with disabilities.

At Plas Cwm Carw Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Chefs at Plas Cwm Carw pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Sandra Vernal (Home Manager)

Local Authority / Social Services: Neath Port Talbot County Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 67 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 65

Shared Rooms: 1

Rooms with ensuite WC: 65

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Plas Cwm Carw Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9 Plas Cwm Carw Care Home has a Review Score of 9 (9.009)

The Review Score of 9 (maximum of 10) for Plas Cwm Carw Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Plas Cwm Carw Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.487 for Plas Cwm Carw Care Home is calculated as follows: ( (155 Excellents x 5) + (83 Goods x 4) + (23 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 263 Ratings = 4.487

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.522 Points relating to the number of positive Reviews for Plas Cwm Carw Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.4 positive Reviews (67 registered maximum number of service users ÷ 5). 7 Reviews ÷ 13.4 Target = 0.522

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Plas Cwm Carw Care Home?

  • Extremely LIKELY
    19
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Plas Cwm Carw Care Home

  • Daughter of Resident/Service User
    12
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

Mum has recently moved to Plas Cwm Carw Care Home and has settled in very well.
She is treated with respect and dignity and has been made to feel at home by the staff and residents. I as a visitor have also been made to feel at home not being left out of anything. I feel like we've been there forever (in a good way) other nursing homes could learn a few things from Plas Cwm Carw Care Home. It has opened my eyes.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have nothing but admiration for all nurses and carers and all staff at Plas Cwm Carw and I thank you all for your efforts and dedication to duty.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been resident at Plas Cwm Carw Care Home for a while now and it was only recently I realised how much I have learnt to trust the staff there - including the home manager. I live in the South of England and recently considered moving dad to a home closer to me so that I could visit more often. My husband, sister and I spoke about it and I visited a couple of local care homes. NONE of them made us feel the way we do when we visit Plas Cwm Carw Care Home. The staff are cheerful and dad always seems well cared for. The home itself is clean and pleasant (my husband described it as "charming") and it has a "homely", inclusive feel which many do not. Chairs are in groups, for example, not around the edges of the room like a dentist's waiting room!. The rooms are more basic and smaller than many but dad wouldn't worry about that. The place smells clean and most of the time (as far as I can tell), it is not noisy with clanging dishes and staff shouting........many are! I am happy that my father is at Plas Cwm Carw Care Home.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I would like to express my family's appreciation of the care my mother received in Plas Cwm Carw Care Home. During this period, my elderly mother lived there from September 2015 until her death in January 2017. My sister and I both live over 200 miles away and were able to visit at weekends only, but throughout my mother's residence, we felt completely confident that she was receiving excellent and above all kind and compassionate care from the staff there. Particularly in the final period when she was very frail and diminished, she was treated with kindness, sensitivity and respect. We are immensely grateful for the service.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It is a pleasure to visit my mother. The staff are second to none always helpful and are amazing with residents. There are always activities going on and we can all join in. Mammy is happy and attends all activities and visits, she enjoys coffee morning at the Church they attend. The standard of care, food and hygiene is 10 out of 10. I have no complaints whatsoever.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident at the home for several months during which time I have found the care and attention he has received to be of an excellent standard. The staff are very friendly and helpful to both the residents and family alike. They go "the extra mile" to get to know the person and help and encourage them to maintain a level of independence. Each person is treated with respect and dignity. The manager is extremely approachable and always available to have a chat. The decor is very homely with lots of thought having been given to making it a "home from home". I would highly recommend Plas Cwm Carw Care Home to anyone looking for a home of quality to care for their loved family member.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly and pleasant staff, good with the residents and make it a nice place to be.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad has just started to stay at this home, the care has been great. Staff are excellent and the manager is a very special individual who always has the time to talk and shows concern.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

My cousin was a patient from March to September 2016. He was suffering from advanced dementia. The staff were very patient, kindly and responsible in their care. He was stimulated of his past life and they produced a very interesting book to give to his relatives. My cousin sadly passed away 6th September and the staff ensured his last days were peaceful and with dignity.

How likely would you be to recommend Plas Cwm Carw Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been at Plas Cwm Carw for 8 years. During that time, the home has gone from strength to strength. Recent renovation has made the home light and airy, a pleasant place to visit, however, the real strength lies in and the staff who are attentive, patient and eternally cheerful.
Experience over the year has only increased my confidence in the care she receives. I am regularly informed about her, she is happy in her environment and everything possible is done for her well-being and safety. I have visited several other care homes in recent years and remain convinced that Plas Cwm Carw is one of the best homes around.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mother's care is totally satisfactory but I am concerned about the very high cost.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

HC-One, Careline Team at Plas Cwm Carw Care Home responded to this review on 03 Aug 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are very pleased that you are satisfied with your mother’s care at Plas Cwm Carw. We are sorry that you feel that the fees are high but we are competitive and believe that we provide a good value service. The costs of care have increased over the past year considerably and we have tried our very best to keep any fee increases to a minimum. The home manager would welcome the opportunity to discuss your concerns on an individual basis and operates an open door policy, please feel free to call in for a chat at any time.

Our mother passed away on Monday the 9th of May 2016. The care she received from the home was excellent. They were very supportive to us and provided us with sandwiches, cakes and lots of cups of tea, for the last two days of my mothers life, which was very much appreciated.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the 2 and a half years my mam has been at Plas Cwm Carw, I have not had any concerns about her care, all has been top rate, and I have peace of mind mam is well provided for.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff shortage due to staff member leaving, so not good at the moment.
Would like more music/singing/dancing to suit my father (dementia - age 94 - still mobile).
Would like garden to be used more for father (light planting/a shed).
Father is taken to coffee morning in local church which is the highlight of his week.
Plas Cwm has provided small keyboard for his use and encourage him to use it.

How likely would you be to recommend Plas Cwm Carw Care Home? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

HC-One, Careline Team at Plas Cwm Carw Care Home responded to this review on 31 Mar 2016:

Thank you for taking the time to give us feedback. We are really pleased to hear that your Dad enjoys going out to the Church and playing the keyboard in the home. It’s great to hear you have more ideas about things your Dad would like to do and we’ll arrange for the activity coordinator to meet with you and make some plans. As we have a full staff team at present we’re not sure what you mean about staff shortages so perhaps you would like to meet with the home manager to discuss this in more detail – please feel free to pop in anytime.

I enjoy living at Plas Cwm Carw. My visitors are always made to feel welcome. I have made some new friends. I enjoy joining in all the activities and going out to the church, and the staff are very satisfactory. I enjoyed Christmas there very much, lovely Christmas lunch and lots of entertainment which I enjoyed very much.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A comfortable happy house which I am happy to live in, I enjoy the choirs and the quiz.

How likely would you be to recommend Plas Cwm Carw Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The worry of my mother's illness has been greatly eased by the care and support both she and us, the family, have had from the care home.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I have worked in quite a few care/residential homes including EMI units, and as far as I am concerned Plas Cwm Carw Care Home got the care ect spot on. So many homes get the residents up at 5/6am sit them in the lounge and just leave them there. No stimulation for the clients, the carers are not allowed to sit and talk or interact with the residents, TOTALLY WRONG! Plas Cwm Carw Care about their residents, spend time with them, sitting and talking to them. That is what caring should be. Brilliant

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff are all approachable and caring. Feel that it sometimes let itself down with cleaning rooms etc. Any problems reported have been dealt with in reasonable time and resolved. Good communication with staff and management. Actual care of my mother does depend on the experience of staff on duty - ranging from satisfactory to excellent.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My aunty was received into Plas Cwm Carw in the new year. Care was taken to settle her in and support her during this big change. Her room is very comfortable, as are the communal areas. The carers appear to be kind and attentive to her needs. It's early days, but so far we are very pleased.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good care services by all staff every time we come to visit my sister, no complaints.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

No complaints, very good catering in the facilities. My sister is well looked after.

How likely would you be to recommend Plas Cwm Carw Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Sandra

Sandra Vernal

Job Title: Home Manager

Description:

Introducing Sandra Vernal

Home Manager at Plas Cwm Carw Care Home, Port Talbot

What does ‘Kindness’ mean to you?

Mark Twain said; ‘Kindness was the language that allowed the blind to see and the deaf to hear’ it crosses all barriers. I would define kindness as going that extra mile for people and showing consideration for others in all of your actions.

I am a registered Mental Health Nurse with 30 years’ experience in caring for people in both the National Health Service and the Independent and Social Sector. I consider myself to be very fortunate in that, the career I chose many years ago, I still have a passion for and see it as a privilege to support individuals in maintaining a full and meaningful life.

I am a passionate leader who enjoys motivating my team to deliver the highest standard of care.
I have worked in a variety of clinical settings as both a Nurse and a Manager.

My last role in the Health Service was as a modern Matron, which involved working with families, monitoring and raising the standards of the ward environments as well as the quality of care. This has helped me in my current role at Plas Cwm Carw as Home Manager.

When asked what I enjoy most about my role, I would say, welcoming new Residents and their families to the home, getting to know them and helping them to settle into their new environment and life at the home.

Outside of work I like to relax by reading, shopping and enjoying a good movie, I am a bit of a science-fiction geek and proud of it!

If you would like to find out more information about Plas Cwm Carw Care Home, Sandra has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Plas Cwm Carw Care Home