Plas Cwm Carw Care Home

Oakwood Lane, Port Talbot SA13 1DF
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9.5 80 Reviews
  • Plas Cwm Carw Care Home, Port Talbot
Ideally located in the heart of Port Talbot, Plas Cwm Carw Care Home offers personalised residential, residential dementia and nursing dementia care to older people.

The professional care team is on hand to offer the care and support each resident needs whilst also helping them to settle into Plas Cwm Carw life. Everything is overseen by the experienced and friendly Home Manager who focuses on providing the kindest care possible to all residents.

By getting to know each individual resident at Plas Cwm Carw, colleagues pride themselves on encouraging everyone to take an active part in life at the home; whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times.

Community is an integral part of life at Plas Cwm Carw, and residents are supported to build strong relationships in the Port Talbot neighbourhood, organising events with local schools, charities and businesses in the area.

The lovely, purpose-built setting is a real home-from-home. With a range of comfortable single and en-suite rooms, as well as delightful communal areas such as a pub, hair salon, cinema, café and minibus for day trips out, residents are sure to enjoy life at Plas Cwm Carw.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1090

These prices are only a guideline, please contact Plas Cwm Carw Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Watson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (66)

Plas Cwm Carw Care Home Reviews (80)

9.5

Plas Cwm Carw Care Home has a Review Score of 9.5 (9.520) out of 10, based on 15 reviews in the last 2 years.
Over all time Plas Cwm Carw Care Home has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Plas Cwm Carw Care Home
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Total of 80, showing 21-40
Review from M S (Daughter of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident for palliative care for roughly 3 months. All staff were so caring and supportive to her and also to the family. Nothing was too much trouble. Her final journey was so respectful and dignified. I cannot thank them enough for everything they did for her.
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Review from J F (Son of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum went in as an emergency respite and was welcomed with open arms. Access to her is very good and privacy always provided. Mum always looks clean and tidy and there have been no physical changes. She eats well and I am told she involves herself in all activities, music and dancing being particular
favourites in the wide variety provided. As an only son, with my dad (Mum's carer) in hospital for a lengthy period, it has been comforting knowing Mum is being very well cared for.
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Review from Carole B (Niece of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A welcoming, caring environment which my aunt has been very fortunate to be a resident. The staff always have a smile.
The place is always clean and fresh and feels homely.
The care and love given to my Aunt has been exemplary with every thought towards my Aunts wellbeing e.g. lending a DVD player
and films that she mentioned she has always liked.
We can’t thank the staff enough for making my Aunt feel happy, relaxed and valued at the Plas Cwm Carw with the nursing staff and management all taking expert care and time for her and her needs.
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Review from L S (Daughter of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother was admitted in August 2021 with dementia. Due to Covid, we couldn’t see her in the home or even help her settle into her room. We sent items with her, framed photographs, and other items which would have been familiar to her. My father was allowed to see her in the hut in the garden once
a week and I saw her twice up until December 2021 when she became ill with a chest infection. She later developed pneumonia and sadly died in January. She never settled in the home and when we did see her, she had ‘ lost’ her false teeth and was also wearing clothes that didn’t belong to her. The most upsetting thing was that no one knew where the family photos were. I was told no one had ever seen them and I am so sad to think of the months she was there with no familiar faces in her room.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Plas Cwm Carw Care Home

Thank you for taking the time to give us feedback. Welsh Government visiting guidance in Care Homes allowed for our residents to have one essential visitor at the time of your mum’s admission. We understand that this has been difficult for our families and residents but visiting restrictions have been necessary to keep our residents and colleagues as safe as possible during the pandemic. We are sorry that we were unable to locate all of the family photographs. If you would like to discuss your concerns with the home manager please feel free to contact us anytime.

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Review from Kathryn S (Daughter of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just can’t praise the staff enough, I haven’t been able to see my mum for 12 weeks now as my sister is the nominated weekly visitor. But they make sure I get weekly FaceTime calls with mum and her and send me the most beautiful photos of my mum taking part in all sorts of fun activities.


My mother’s

life is now full of fun, laughter, company and love, she was so sad and lonely before coming to Plas Cwn Carw. I have not seen my mother this happy since my dad died and it’s down to the wonderful care she receives. Thank you all from the bottom of my heart for keeping her safe and making her smile.
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Review from Julie E (Daughter of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum suffers from dementia and has been a resident at Plas Cwm Carw for the past 18 months. It has been difficult during Covid times and the fact that I live in England but am regularly able to speak to mum on video calls. The staff are very helpful and friendly and I’m impressed with the love and care
mum is receiving.
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Review from Tim D (Son of Resident) published on 5 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents moved to the home in August. Sadly, my mum passed away leaving my dad. The grief and trauma was overwhelming especially as my dad suffers from Alzheimer's. However, all those worries were put at ease by the professionalism of the management team and staff at Plas Cwm Carw Care Home.
The team have been supportive to my dad and family through this difficult time and very approachable at all times. Dad is now settling in and for this, I would thank every member of the team at the home.
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Review from John F (Son of Resident) published on 2 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful care team in these trying times, Mum needed a lot of attention after having a nasty fall and breaking her hip and pelvis. Plas Cwm Carw have been exceptional in their care for her. With the onset of dementia, this has been a hard time for all but they have shown us how good and well-practiced
they are at these trying times, even with the hassle of covid testing during visits. Would highly recommend to all others to consider this easy to get to central location for Port Talbot and the surrounding area.
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Review from Kenneth E (Brother of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
With Covid-19 and its disruption and lack of guidance from health and local authorities, the staff performed well. It must be hoped that as times improve, the home will return to its pre-covid state where residents and staff were positive and contented.
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Review from B J (Daughter of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful care home, I really cannot praise the staff enough for their kindness and caring ways. Although my mum has only been here a short while after having her moved from another care home, your staff have excelled themselves in making her feel at home here. I cannot find any fault in their
excellent service, professionalism and manner in which they run the home. All I can say is I wish my mum had come here in the beginning of her care home days, it is that lovely. Excellent home, facilities and staff who care so much and treat everyone with much dignity.
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Review from G E (Son of Resident) published on 24 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has just been admitted to this care home and I am extremely pleased with the service provided. The staff are welcoming and very accommodating to my mother's needs as well as to our wishes. My mother is happy in her new surroundings and is well cared for. The care home goes out of its way to
ensure my mother has a good quality of life.
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Review from A P (Sister of Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at Plas Cwm Carw Care Home has been amazing during this difficult period. They have been accommodating to family members by showing me photos of the home (no indoor visits) and are very accommodating in arranging visits. My sister is a resident and speaks highly of the staff, food, activities
- especially concerts. From my observations, my sister is happy, treated with dignity and respect and couldn't ask for more. When I leave her after a visit, she is always smiling and willing to go with her carer. I could not ask for more!
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Review from Diane A (Daughter of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was extremely reluctant to leave her home and the care she was having while there, left a lot to be desired. She arrived at Plas Cwm Carw in April and even with restrictions due to COVID she started to thrive. To see her now is wonderful. She looks 20 years younger and that’s because she’s being
looked after so well. She’s happy, laughing and enjoying her life for the first time in ages and that’s all down to the wonderful staff. My mum and us as a family can’t praise them enough.
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Review from Anne J (Sister of Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been in this home for 4 years, within these 4 years I have been satisfied with this care home, being Plas Cwm Carw. I find the staff are very good at their job and everything I have approached them; they have given me peace of mind. I would say that the only thing I would like is for
my brother not to have to go down the corridor to shower as there is quite a big ensuite in his room for a small change. Thank you.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Plas Cwm Carw Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. All en-suites in Plas Cwm Carw have a toilet and sink for handwashing; none of them have bathing or shower facilities however, the shower room is opposite this gentleman’s bedroom so he does not need to mobilise a significant distance. We also have a bathroom with a bath on the same side of the corridor to his bedroom.

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Review from I R (Wife of Resident) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although I have been unable to visit my husband owing to Covid since March this year. I am sure that the high standards and quality of care has remained high as before Covid took hold. When I telephone to see how my husband is coping etc, the staff could not be more helpful, caring and informative considering
all they have to cope with owing to Covid.
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Review from Michael G (Husband of Resident) published on 27 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife has been a resident for almost 2-years, and I have always found the management and staff extremely friendly and helpful and would recommend this home to anyone. The staff I find very helpful, kind and considerate, food is exceptional, the care for my wife has always been good.
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Review from Jackie M (Daughter of Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident at this care home for a very short time. During this time my family were very impressed by the level of care and love my mum received. The staff at the care home are a credit to you. I would not hesitate to recommend to anyone. Thank you.
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Review from M W (Friend of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have visited Plas Cwm Carw Care Home on a regular basis and have always found the welcome, care and compassion of staff to both visitors and residents alike to be first class, especially the activities organiser for the way in which she makes the home a wonderful place to be (top marks). She works tirelessly
to ensure the residents have a "home from home" experience.
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Review from Julie S (Granddaughter of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has been a resident at this care home for just over a year. I have to say that the staff have been amazing in all aspects of my nan's care. They are all caring, loving and not just supportive to my nan's needs, but us as a family.
My first visit to see the home, I was greeted by a very
knowledgable and friendly manager plus admin staff. I later found out she had only been employed for 10 weeks. Fabulous from start to present.
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Review from Nadine M (Granddaughter of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Plas Cwm Carw are outstanding. The care, the kindness, consideration and understanding that they give to the residents and their families is wonderful. Nothing is too much trouble for them and they are always there to listen and help with anything. I cannot thank them enough for everything
that they did for my grandfather.
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Current Review Score: 9.5 (9.520)

Overview of Review Score

The Review Score of 9.5 (9.520) out of 10 for Plas Cwm Carw Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.520 for Plas Cwm Carw Care Home is calculated as follows: ( (126 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 179 Ratings = 4.52
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Plas Cwm Carw Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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