Plas Cwm Carw Care Home

Oakwood Lane, Port Talbot SA13 1DF
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9.5 80 Reviews
  • Plas Cwm Carw Care Home, Port Talbot
Ideally located in the heart of Port Talbot, Plas Cwm Carw Care Home offers personalised residential, residential dementia and nursing dementia care to older people.

The professional care team is on hand to offer the care and support each resident needs whilst also helping them to settle into Plas Cwm Carw life. Everything is overseen by the experienced and friendly Home Manager who focuses on providing the kindest care possible to all residents.

By getting to know each individual resident at Plas Cwm Carw, colleagues pride themselves on encouraging everyone to take an active part in life at the home; whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times.

Community is an integral part of life at Plas Cwm Carw, and residents are supported to build strong relationships in the Port Talbot neighbourhood, organising events with local schools, charities and businesses in the area.

The lovely, purpose-built setting is a real home-from-home. With a range of comfortable single and en-suite rooms, as well as delightful communal areas such as a pub, hair salon, cinema, café and minibus for day trips out, residents are sure to enjoy life at Plas Cwm Carw.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1090

These prices are only a guideline, please contact Plas Cwm Carw Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Watson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (66)

Plas Cwm Carw Care Home Reviews (80)

9.5

Plas Cwm Carw Care Home has a Review Score of 9.5 (9.520) out of 10, based on 15 reviews in the last 2 years.
Over all time Plas Cwm Carw Care Home has 80 reviews.

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Date Published
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Reviewer Connection to Plas Cwm Carw Care Home
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Review from M G (Wife of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As it is the first month my husband has been in this home, I have only had one month to get to know everything but all the care staff have shown my husband kindness and care because it has been a difficult time for my husband and myself. They have been really caring. I hope it continues in the same
way.
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Review from B S (Son of Resident) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother and family were welcomed by the friendly staff and the professional care given to my mother is of the highest standard.
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Review from Debbie D (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with this care home.
My mother has been treated very well.
I am always kept updated if any problems occur. The activities are excellent. My mother is always clean and dressed well. The food is very good and plenty of it all day.
The staff are very loving and helpful.
She has a lovely
room bright and airy. There is always a cleaner there keeping it clean.
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Review from Sharan P (Daughter of Resident) published on 16 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are fab. Mum was unsettled at first, by week three she was fine.
We are always made welcome and can come and go as we please.
It is a busy home and the staff cope brilliantly.
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Review from Rob H (Son of Resident) published on 16 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has quite complex needs but these have been well met by professional and caring staff at all levels - management, nursing, caring, support and administrative. As a family, we have been very pleased and reassured that the care she's received has been of such high quality.
Thank you.
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Review from Jane P (Cousin of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most amazing place, I have never seen anything like it. More like a high-class, 5-star hotel. The staff are true angels on earth. It is so welcoming and homely, clean and comfortable, peace of mind for any relative and service user.


Absolute heaven on earth. Cannot recommend highly enough.

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Review from J W (Daughter of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited eighteen homes (which I, as an only child putting my mother into care, found very distressing) I was pleasantly surprised to find the warmth and homely feeling at Plas Cwm Care Home, drawing me in.
I found the staff in charge to be extremely helpful and caring. Since my mother has arrived,
she has settled in quite well. Knowing she is safe, warm and well fed is a great bonus.
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Review from P E (Son of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care home meets the needs of my mother. They keep us informed of changes and problems between visits. Overall, the bedroom is clean and my mother is content there.
The staff are very good at their jobs.
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Review from J D (Son of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are excellent. I can call any time of day. Food is of a good standard. Care is excellent. A nice coffee shop type area in the foyer, a place where I can bring my mother for a chat. My mother is resident downstairs and my father is in nursing part upstairs and both can see each other.
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Review from Meinwen M (Daughter of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are friendly and helpful and the home is clean and tidy.
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Review from Chris (Son of Resident) published on 16 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing very friendly and are always on hand to help. Or answer any questions you may have.
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Review from Julie D (Sister of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has moved to Plas Cwm Carw Care Home from respite she has settled in so well. The care is wonderful she also has Downs Syndrome so she is very special to me.
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Review from Susan P (Daughter of Resident) published on 29 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff for the care, love, kindness and dignity they gave to my Mum. Mum was always cared for by the staff like she was their own Mum, sometimes during challenging times. I would highly recommend this home to anyone looking for a home for their parent.
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Review from G M (Daughter of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was admitted to PCC in February 2017. Unfortunately, her health deteriorated fairly quickly. While she was able she thoroughly enjoyed participating in the many well organised activities that took place. We can only praise the care and attention she received from the manager and her dedicated
team of carers. Everything possible was done to address health issues as they arose, regretfully my mother eventually required end of life care. We especially appreciate the dignity and respect that was shown to her and us as a family during her final days.
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Review from Geraldine S (Daughter of Resident) published on 3 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last few years at Plas Cwm Carw; up until he died over Christmas. I have always been happy with the care and kindness my father received there. He always looked well fed (he loved the food!), clean, occupied and happy. They made his last birthday special and were always welcoming
to me when I visited. But it is the end-of-life care that I feel so grateful for. The nursing and caring staff (and their GP) were just wonderful; with dad, yes, but also with family members. We could not have wished for more. I would have no hesitation in recommending Plas Cwm Carw to anyone with the difficult job of looking for care for a loved one. To the manager and all staff at Plas Cwm Carw - your home is a credit to you.
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Review from Deborah C (Daughter of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident in Plas Cwm Carw since November 2012. I have peace of mind that she is well cared for and treated with consideration and kindness. All staff I have contact with are approachable and helpful from the manager, carers and administrator - they are all lovely.


I would recommend

this home to anyone who was considering placing their relative here to live.
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Review from Ria L (Granddaughter of Resident) published on 12 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express the gratitude that me and my family feel for the care provided by this home to my grandmother.


She received the best quality of person-centred care, the palliative care provided was excellent.

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Review from Helen T (Daughter of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time that my mum has been here, it has become my family home as well as my mum's. We have always been made welcome. My mum has had to receive end of life care which has been exemplary from start to finish. The care, compassion and tenderness was amazing to both of us from the staff and
management, your teams are fantastic. Your home stands out from many others in the area and needs to be spoken loudly about. I hold a special place in my heart for you all.
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Review from Bethan B (Daughter of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff couldn't do more to reassure us as a family that mum was going to be in safe hands. The environment is caring, friendly and very nicely decorated. Mum was very happy and contented and we are very pleased and relieved that mum is in safe hands. Thank you.
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Review from D J (Son of Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased with the care my father receives and the dignified way he is treated. Standards of housekeeping and cleanliness are good.
There are regular programs of entertainment laid on which my father enjoys when he chooses to attend.
Any health issues are always dealt with promptly and efficiently.
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Current Review Score: 9.5 (9.520)

Overview of Review Score

The Review Score of 9.5 (9.520) out of 10 for Plas Cwm Carw Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.520 for Plas Cwm Carw Care Home is calculated as follows: ( (126 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 179 Ratings = 4.52
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Plas Cwm Carw Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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