Plas Cwm Carw Care Home

Oakwood Lane, Port Talbot SA13 1DF
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9.5 80 Reviews
  • Plas Cwm Carw Care Home, Port Talbot
Ideally located in the heart of Port Talbot, Plas Cwm Carw Care Home offers personalised residential, residential dementia and nursing dementia care to older people.

The professional care team is on hand to offer the care and support each resident needs whilst also helping them to settle into Plas Cwm Carw life. Everything is overseen by the experienced and friendly Home Manager who focuses on providing the kindest care possible to all residents.

By getting to know each individual resident at Plas Cwm Carw, colleagues pride themselves on encouraging everyone to take an active part in life at the home; whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times.

Community is an integral part of life at Plas Cwm Carw, and residents are supported to build strong relationships in the Port Talbot neighbourhood, organising events with local schools, charities and businesses in the area.

The lovely, purpose-built setting is a real home-from-home. With a range of comfortable single and en-suite rooms, as well as delightful communal areas such as a pub, hair salon, cinema, café and minibus for day trips out, residents are sure to enjoy life at Plas Cwm Carw.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1090

These prices are only a guideline, please contact Plas Cwm Carw Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Watson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (66)

Plas Cwm Carw Care Home Reviews (80)

9.5

Plas Cwm Carw Care Home has a Review Score of 9.5 (9.520) out of 10, based on 15 reviews in the last 2 years.
Over all time Plas Cwm Carw Care Home has 80 reviews.

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Reviewer Connection to Plas Cwm Carw Care Home
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Review from John F (Husband of Resident) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but admiration for all nurses and carers and all staff at Plas Cwm Carw and I thank you all for your efforts and dedication to duty.
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Review from Sian M (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to express my family's appreciation of the care my mother received in Plas Cwm Carw Care Home. During this period, my elderly mother lived there from September 2015 until her death in January 2017. My sister and I both live over 200 miles away and were able to visit at weekends only, but
throughout my mother's residence, we felt completely confident that she was receiving excellent and above all kind and compassionate care from the staff there. Particularly in the final period when she was very frail and diminished, she was treated with kindness, sensitivity and respect. We are immensely grateful for the service.
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Review from K P (Husband of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and pleasant staff, good with the residents and make it a nice place to be.
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Review from Shirley K (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a pleasure to visit my mother. The staff are second to none always helpful and are amazing with residents. There are always activities going on and we can all join in. Mammy is happy and attends all activities and visits, she enjoys coffee morning at the Church they attend. The standard of care,
food and hygiene is 10 out of 10. I have no complaints whatsoever.
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Review from G E (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at the home for several months during which time I have found the care and attention he has received to be of an excellent standard. The staff are very friendly and helpful to both the residents and family alike. They go "the extra mile" to get to know the person and help
and encourage them to maintain a level of independence. Each person is treated with respect and dignity. The manager is extremely approachable and always available to have a chat. The decor is very homely with lots of thought having been given to making it a "home from home". I would highly recommend Plas Cwm Carw Care Home to anyone looking for a home of quality to care for their loved family member.
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Review from Stephen O (Son of Resident) published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has just started to stay at this home, the care has been great. Staff are excellent and the manager is a very special individual who always has the time to talk and shows concern.
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Review from Mary S (Cousin of Resident) published on 28 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin was a patient from March to September 2016. He was suffering from advanced dementia. The staff were very patient, kindly and responsible in their care. He was stimulated of his past life and they produced a very interesting book to give to his relatives. My cousin sadly passed away 6th September
and the staff ensured his last days were peaceful and with dignity.
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Review from Elizabeth E (Daughter of Resident) published on 4 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Plas Cwm Carw for 8 years. During that time, the home has gone from strength to strength. Recent renovation has made the home light and airy, a pleasant place to visit, however, the real strength lies in and the staff who are attentive, patient and eternally cheerful.
Experience
over the year has only increased my confidence in the care she receives. I am regularly informed about her, she is happy in her environment and everything possible is done for her well-being and safety. I have visited several other care homes in recent years and remain convinced that Plas Cwm Carw is one of the best homes around.
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Review from C M (Daughter of Resident) published on 3 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother's care is totally satisfactory but I am concerned about the very high cost.
Reply from HC-One, Careline Team at Plas Cwm Carw Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are very pleased that you are satisfied with your mother’s care at Plas Cwm Carw. We are sorry that you feel that the fees are high but we are competitive and believe that we provide a good value service. The costs of care have increased over the past year considerably and we have tried our very best to keep any fee increases to a minimum. The home manager would welcome the opportunity to discuss your concerns on an individual basis and operates an open door policy, please feel free to call in for a chat at any time.

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Review from L H (Daughter of Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother passed away on Monday the 9th of May 2016. The care she received from the home was excellent. They were very supportive to us and provided us with sandwiches, cakes and lots of cups of tea, for the last two days of my mothers life, which was very much appreciated.
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Review from Carol B (Daughter of Resident) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the 2 and a half years my mam has been at Plas Cwm Carw, I have not had any concerns about her care, all has been top rate, and I have peace of mind mam is well provided for.
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Review from Kath (Daughter of Resident) published on 31 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff shortage due to staff member leaving, so not good at the moment.
Would like more music/singing/dancing to suit my father (dementia - age 94 - still mobile).
Would like garden to be used more for father (light planting/a shed).
Father is taken to coffee morning in local church which is the highlight
of his week.
Plas Cwm has provided small keyboard for his use and encourage him to use it.
Reply from HC-One, Careline Team at Plas Cwm Carw Care Home

Thank you for taking the time to give us feedback. We are really pleased to hear that your Dad enjoys going out to the Church and playing the keyboard in the home. It’s great to hear you have more ideas about things your Dad would like to do and we’ll arrange for the activity coordinator to meet with you and make some plans. As we have a full staff team at present we’re not sure what you mean about staff shortages so perhaps you would like to meet with the home manager to discuss this in more detail – please feel free to pop in anytime.

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Review from Myrtle M (Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy living at Plas Cwm Carw. My visitors are always made to feel welcome. I have made some new friends. I enjoy joining in all the activities and going out to the church, and the staff are very satisfactory. I enjoyed Christmas there very much, lovely Christmas lunch and lots of entertainment which
I enjoyed very much.
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Review from Liz C (Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A comfortable happy house which I am happy to live in, I enjoy the choirs and the quiz.
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Review from P R (Son of Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The worry of my mother's illness has been greatly eased by the care and support both she and us, the family, have had from the care home.
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Review from Chris (Daughter of Resident) published on 10 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have worked in quite a few care/residential homes including EMI units, and as far as I am concerned Plas Cwm Carw Care Home got the care ect spot on. So many homes get the residents up at 5/6am sit them in the lounge and just leave them there. No stimulation for the clients, the carers are not allowed
to sit and talk or interact with the residents, TOTALLY WRONG! Plas Cwm Carw Care about their residents, spend time with them, sitting and talking to them. That is what caring should be. Brilliant
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Review from H P (Daughter of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are all approachable and caring. Feel that it sometimes let itself down with cleaning rooms etc. Any problems reported have been dealt with in reasonable time and resolved. Good communication with staff and management. Actual care of my mother does depend on the experience of staff on duty - ranging
from satisfactory to excellent.
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Review from Maddy (Niece of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunty was received into Plas Cwm Carw in the new year. Care was taken to settle her in and support her during this big change. Her room is very comfortable, as are the communal areas. The carers appear to be kind and attentive to her needs. It's early days, but so far we are very pleased.
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Review from G I (Brother of Resident) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care services by all staff every time we come to visit my sister, no complaints.
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Review from A I (Sister of Resident) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints, very good catering in the facilities. My sister is well looked after.
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Current Review Score: 9.5 (9.520)

Overview of Review Score

The Review Score of 9.5 (9.520) out of 10 for Plas Cwm Carw Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.520 for Plas Cwm Carw Care Home is calculated as follows: ( (126 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 179 Ratings = 4.52
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Plas Cwm Carw Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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