Trafalgar Park Care Home

Heol Harry Lewis, Nelson, Treharris CF46 6HG
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9.6 204 Reviews
  • Trafalgar Park Care Home, Treharris
Trafalgar Park Care Home, located in the village of Nelson, near Caerphilly, provides high quality personalised residential, nursing and dementia care to older people.

The purpose-built friendly and welcoming care home has a café, large landscaped garden and patio, pub, tea room, hair salon and quiet room. There is also a range of comfortable en-suite bedrooms, suitable to all tastes.

On top of this, Trafalgar Park boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or welcome family and friends for those special occasions. The catering team prides itself on ensuring that each meal is an enjoyable experience for every resident and visitor, offering a varied and delicious menu.

Taking the time to learn about each resident’s individual hobbies and interests, the team create a varied and enriching lifestyle programme full of activities and events to get involved in, reflective of each person's hobbies and interests. In addition to the range of activities available, residents are also encouraged to take an active role in the Nelson community.

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Care Provided by Trafalgar Park Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Terrie-Ann Thomas (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Gardens
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted

Trafalgar Park Care Home Reviews (204)

Total of 204, showing 161-180
9.6

Trafalgar Park Care Home has a Review Score of 9.6 (9.637) out of 10, based on 32 reviews in the last 2 years. Over all time Trafalgar Park Care Home has 204 reviews.

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Review from D D (Brother of Resident) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The centre is well equipped and the staff are very caring and efficient.

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Review from S J (Daughter of Resident) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lovely coffee with mam this morning.
There is a lot of work going on in the home, but the staff are coping very well with all the extra work they have to keep the home running smoothly.
Lots of nice things going on to get ready for Christmas. Staff and manager all working very hard, keeping
all residents happy.

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Review from Megan D (Granddaughter of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a lovely and welcoming place that offers excellent support and care for the residents. The carers are lovely people and provide a variety of facilities within the care home. The residents receive plenty of food and drink and all their needs are met.

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Review from Gemma D (Granddaughter of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall staff are very polite and helpful any questions you have about your relative. Great security so you know your relative and others are safe. Overall very pleased and would recommend this care home to others.

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Review from Carole P (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been a resident for a month but has settled in very well and the staff have been very friendly and helpful.

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Review from Trevor J (Brother of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have cooperated with our attempt to get my sister to walk again.

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Review from Susan H (Daughter of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I come to the home nearly every day to see Mam. Everyone is very friendly and keep me up to date with what is going on with Mam. Just been to an update meeting with Manager, Deputy Manager and Area Manager to tell us about the new building changes.

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Review from Joan (Wife of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my husband is well cared for and his needs looked after.

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Review from Sandra T (Daughter-in-law of Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been excellent. This particular time has been extremely harrowing for us as a family, but the care, compassion and understanding by the staff has been second to none. They have all gone way and above their duty. We will be forever grateful to them, for their care of us as well as our mother.
We cannot praise them enough, we have been kept informed of her condition at all times. Thank you Trafalgar Park staff.

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Review from Philip O (Son of Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel welcome. The carers are polite and helpful and keep us inform as to how my father is and any issues.

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Review from Debra W (Daughter of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home ran trips all through July and August. Families were able to meet their relatives at a meeting point. We met our mother at Porthcawl. We had a wonderful day with the other residents, carers and managers. We had a meal, ice cream and most of all fun. My sister and I have a lovely memory that
will be with us forever.

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Review from Jayne C (Daughter of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and family are very pleased with the care home. Mam settled in very quickly and is happy and contented. She has had minor health problems which has been dealt with quickly and professionally and without too much disruption. The staff are hard working and caring, taking an interest and interacting
with all residents.

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Review from Elizabeth S (Daughter of Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have noticed a change in the dining room. The notice board has a hand-written menu on it which is a lovely touch. The menu has also been updated offering residents a good choice of food. In fact, some days my mother has a difficulty choosing!! Music is playing in the background and one carer sits
on each table making the whole "dining experience" an excellent one. The catering staff work well as a team.

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Review from Clare F (Niece of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I come for a visit, everything is to a high standard due to excellent management and staff.

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Review from Elaine J (Daughter of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Trafalgar Park for 18 months and settled in quickly. The staff have been great and mum likes them a lot. The care home is always welcoming and clean.


Special praise for the care home manager and the two senior carers who have always been very professional and extremely kind. We didn't

think we would be able to take mum to her granddaughter's wedding as as she is not very mobile anymore but the manager made it happen with the help of her team, and the loan of the care home minibus!

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Review from Clinton W (Son of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always have a great welcome. Staff all friendly due to an excellent manager.

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Review from Judith T (Daughter of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Last month dad was rushed into hospital twice in three day. All the staff who looked after dad were kindness itself their kind positive attitude helped us get through this dark time. We would like to thank the staff member who stayed with my dad and brother at hospital.
Also a special thank you to
all the staff at Trafalgar Park, also a special mention to the ladies who maintain this marvellous home.

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Review from Alison S (Granddaughter of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Trafalgar Park is an excellent care home which has a very good Manager. Trafalgar Park staff treat my grandmother with respect and dignity. She is well cared for and if there are any problems the family is notified.

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Review from M R (Friend of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting is just like home from home, so welcoming. Lovely to sit, chat and have a cuppa.

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Review from Elaine O (Daughter of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff from the manager down have a caring, sympathetic nature. The staff are patient and spent time persuading residents to eat their meals, drink plenty of fluids and partake in activities. Resident are always nicely dressed, presented, and treated with respect.
A trip to the seaside has
just taken place, with a street party and concert. As with all good organisations, leadership is vitally important, and the home now has good management which knocks onto the staff.

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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Trafalgar Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.637 for Trafalgar Park Care Home is calculated as follows: ( (242 Excellents x 5) + (110 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 361 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trafalgar Park Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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