Fairways Newydd Nursing and Dementia Care Centre

Hi Wendy, I will speak to our laundry staff about this, as this is not what we want its important that we take care of the residents clothing. Please do let me know if this doesn't improve and as always I'm happy to replace should it be required. Apologies once again.Thanks very much for your review on the whole your happy with our care which is great news.

Thankyou Louise for your review.Its good to hear that we are happy to support in all areas. I will ensure this is fed back to our teamThanks once againBecs

Thanks for your review I would agree that our domestic team go above and beyond to ensure the home looks and smells as fresh and clean as far as practicable. The care staff try very hard and its not always easy for them to spend time with individual residents, as you say, on a busy day. some days are better than others. However we endeavour to improve on this and engage as many family members and residents as possible.

What a lovely review thanks so much for this. It can be a challenging job for the staff at times and its always welcomed when we get positive comments I will be sure to share this with the team.

Thanks very much for the amazing comments. We try hard to ensure that ALL our residents and families feel like its their home from the minute they arrive. I will ensure that i feed this back to the hard working team from Faye on the front desk to our fabulous domestic team.Thanks once again.

Thank you very much for this lovely review. It is always a pleasure to receive praise for all the hard work our amazing staff do, from our carers through to our domestic team. I will ensure, this is fed back to the team and would like to again thank you for taking the time to go online and give this lovely review.

Thank you for your kind words. It is reassuring that you feel you have peace of mind, especially considering the distance between you and your loved one. Your positive experiences will hopefully reassure future families and we will feed this back to the team.

Thank you for taking the time to write a review for us. It means a lot to us a a team to have feedback. I will most definitely inform the team In Hafan and the Nurses of your glowing report. The manager has an open-door policy, and is always available to speak to Monday-Friday.

We thank you for your feedback. We are unable to provide a cost breakdown on a basis that you suggest due the home not only having bedrooms but having communal areas, general service areas and more. We also have ancillary staff such as laundry and kitchen etc. who all play vital roles in delivering the best care and enable our care staff to carry out the wonderful work they do. There are also many costs relating to equipment and compliance to consider. Whilst I understand your frustration, running a care service is complex and requires a multi-faceted approach. We believe our costs are in line with the current market for the high-quality care we provide at Fairways Newydd. As demonstrated by the numerous good reviews and excellent feedback both the manager and the home receives. We endeavour to keep these costs as fair as possible. We would never ask your father to leave our home without just cause, like any service if a person does not pay, we are left with no other choice.

Thank you for kind words, it was a pleasure to have cared for and known this lovely and gentle lady. She had a special relationship with the staff on KW and she is still fondly spoken of. I will ensure I pass your lovely words on to the staff on KW unit.

I have no words what a lovely review. It was a pleasure to care for your mum and she is lucky to have such a caring family. The staff didn't want her to leave and I am confident when she pops in for coffee in the future she will be made equally welcome. Good luck and take care. It's lovely to have a new friend of Fairways. I will ensure I feed these wonderful comments back to my team.

Thanks for this positive review. It's a pleasure to have your lovely mum here, she keeps us on our toes. Always happy to discuss any areas that require improvement. I'll speak to the staff and ensure I share this.