Fairways Newydd Nursing and Dementia Care Centre

My husband has been in your care home for about 18 months, and during that time I have been a regular visitor to the home. My husband and myself have always been treated with friendliness and kindness by all the staff. They are all very caring and supportive to my husband and myself.. I visited other care homes before we decided to come here, and I am so happy that we did, as we are very satisfied with the home and the staff. Thank you for all for everything we do appreciate what you do.

Could not be happier with Fairways Newydd. My experience as a doctor in the local hospital resulted in a good impression (relating to palliative care), so when my father passed away and mum needed care near me I knew just where to bring her. The nurses and staff are wonderful. Caring, skilled and some of the most friendly people I've ever met. The home is pristine clean - cleaner than many hospitals, I'm sorry to say - and there's nothing more I could ask for. Mum is always happy when I see her and has developed excellent relationships with the staff. I'd give them six stars if I could!

I was astounded by the cleanliness of this care home. It looked and smelt so fresh, nothing like other cars homes I have visited. The staff were extremely polite and helpful and my freind who is in the care home raves about the wonderful care he receives.

The food was exceptional. I am truly grateful to all the hard working staff and I know my freind is in the best of hands. 10/10

My husband is truly blessed to be in a care home of such a high standard.

This is hands down the best care home I have ever dealt with. The facilities are world class and the staff show genuine concern and compassion to everyone, whether resident or visitor. Sets the standards others should follow, highly recommended.

Thank you fairways for provided the best care for my father. The staff are amazing, they really care. Can't thank management enough - exceptional team. It truly is a home from home, considering it's been such a traumatic time for our family we couldn't have hoped for a better outcome.

Staff are more than friendly. Their care of the residents is outstanding. I was impressed by the number of activities and outings that were arranged for the month.

Everywhere was spotlessly clean. Rooms are bright and the view of the Snowdonia range from my brother's room was outstanding.

The level of care and attention was remarkable. I particularly liked the information and background of residents that's placed outside their room. The meals served there are good quality and looked delicious.

I would highly recommend Plas Newydd.

Thank you to all the staff we appreciate all your hard work, compassion and love shown to all

I can't speak highly enough of Fairways Newydd Care Home and the amazing nurses and staff who care for my nan, Elizabeth. Every single member of the team shows such genuine kindness, patience, and compassion, and it's clear they truly care about the residents as individuals.

They always make sure Elizabeth is comfortable, happy, and treated with dignity, and they consistently meet all of her needs. What means the most to me is how well they keep me informed - they communicate regularly and are always happy to talk through anything, which gives me real peace of mind.

The home feels warm, welcoming, and full of friendly faces. Knowing Elizabeth is in such safe and caring hands is such a comfort to our family. I'm so grateful for everything they do and wouldn't hesitate to recommend them to anyone looking for exceptional care for their loved one.

My sister had been a resident at Fairways Newydd for four years. She suffered with dementia. At all times, the care was exemplary, and she was always treated with dignity. As a relative, I was kept well informed of any issues as I lived over 200 miles away. At the end of her life, my brother and I were taken care of in every way, which made her passing as smooth as it could be. Staff were always available, day and night at assist. If I ever need a care home myself, I would be happy to stay here.

We wouldn't like her to be anywhere else!

I am very pleased with the way my mother is being looked after. She is always very clean and she has a large and very bright room. She's well fed and seems to be happy. The staff are pleasant and very helpful, nothing is too much trouble. Not too pleased with the laundry, her jumpers have been spoilt and shrunk, that's the only complaint!

My sister has been at Fairways Newydd for around two months. The managers of the home and the staff have been absolutely wonderful. My sister's situation was a difficult entry but has been handled with such empathy, care and support. We cannot recommend Fairways Newydd, the staff and the facilities enough. Nothing is too much and the support they offer to relatives is first class. Thank you for all that you do. I am reserving a room for when it is my turn!!

My sister has been at Fairways Newydd for approx. a year & a half. I live some distance away but visit regularly and feel I now know both the home and it's staff. From the moment you enter you are made to feel welcome by a staff who are positive & committed to the care and wellbeing of their residents. The building is well maintained and constantly being renovated/improved. The changes make it feel less sterile and more homely but that doesn't mean cleanliness is overlooked. The housekeeping team keep the place spotless, constantly washing the corridor floors, cleaning resident's rooms & public areas. They look smart & without exception are cheerful & friendly.

The carers & nursing team show a kindness & patience that is a credit to their professions. Whilst I'd love to mention names, the guidelines of this survey prevent it. The number of residents & their complex needs does, however, mean that they are always busy & sometimes unable to spend as much time with each resident as they would wish.

I can't praise them enough.

The staff at Fairways gave mum a lovely warm welcome when she arrived and went out of their way to get her involved in the activities. The staff were always friendly, warm, caring, welcoming and helpful and we couldn't have found a nicer place for mum. The home has a very welcoming and homely atmosphere, it's beautifully clean and there are always staff available to talk to for help and advice. Mum was very well looked after and we can't thank them enough for their care of her.

My brother has been a resident at Fairways Newydd Nursing and dementia home for a few years now, his care needs are complex and his condition progressive. The care he receives is great, the staff are kind, caring, respectful and treat him with dignity and compassion. Despite having to be fed now, he really enjoys the food which is nutritious and wholesome.The home is clean and bright. Whenever we visit, we are always made to feel welcome by all of the staff. We are truly grateful to them all.

Our experience is very good, she loves her dinners.

I am very happy with the care my mum is receiving.

Wonderful, dedicated and professional staff who make all the difference in the lives of their residents. They keep our family well-informed about our loved one and are very proactive in conveying important information to us in a timely manner and are very responsive to our requests. Dad is safe, secure and well cared for, which gives us peace of mind.