Fairways Newydd Nursing and Dementia Care Centre

Llanfairpwllgwyngyll LL61 5YR
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9.7 38 Reviews
  • Fairways Newydd Nursing and Dementia Care Centre, Llanfairpwllgwyngyll
Fairways Newydd Nursing Home is a purpose-built care home with stunning views and is located on the charming isle of Anglesey, North Wales, close to Junction 8 of the A55, between the idyllic village of Llanfairpwll and the popular town of Menai Bridge.

Fairways have been providing quality elderly care since 1986. Fairways Newydd provides the full range of elderly care: RESPITE CARE; CONVALESCENT CARE; DAY CARE; NURSING CARE; RESIDENTIAL CARE and specialist DEMENTIA CARE, 24-hours per day, 7 days per week. The home’s facilities include maintained gardens, including vegetable, herb and sensory gardens to help awaken residents' memories of the past.

The home's specialist dementia unit provides a safe and comfortable space for residents with more complex and challenging dementia conditions. It was recently enhanced by the fresh, homely and modern look of the unit’s recently refurbished resident en-suite bedrooms. The specialist dementia area also has a new garden room, 'jelly-bean' lounge and a peaceful lounge from which residents enjoy stunning views of the Snowdonia mountain range and delightful scenes of nearby fields providing residents with an ever-changing scene of country life.

Fairways Newydd offers a wide range of activities to all residents to improve their quality of life. Activities include gardening, drawing, painting, crafts, various appropriate exercise classes and a reading club.

The home's dedicated and experienced care staff provide added comfort for residents by encouraging them to take part in other daily activities, including hand, feet and head massages, hairdressing and chatting about a resident’s past.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rebekah Charles (Manager)

Local Authority / Social Services

Admission Criteria

  • Private & NHS
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (77)
  • Single Rooms with Ensuite Wet Room (72)

Fairways Newydd Nursing and Dementia Care Centre Reviews (38)

9.7

Fairways Newydd Nursing and Dementia Care Centre has a Review Score of 9.7 (9.744) out of 10, based on 30 reviews in the last 2 years.
Over all time Fairways Newydd Nursing and Dementia Care Centre has 38 reviews.

Overall Experience
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Date Published
  • 38
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Reviewer Connection to Fairways Newydd Nursing and Dementia Care Centre
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Total of 38, showing 21-38
Review from L P (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to the home with Lewy Body dementia ad after breaking her hip in an alternative home. From arrival, she was treated with dignity and compassion. Staff used all means available to care for her every need. Even though she was asleep constantly she was kept changed and clean and comfortable
all the time, This was a very upsetting time for us but we took comfort in knowing everything that could be done for Mum's care was being done. The home is exemplary from the first arrival to the nursing/care staff and cleaners who kept it fresh and clean.
Reply from Becs Charles, Admin at Fairways Newydd Nursing and Dementia Care Centre

Thanks for this lovely review. It's reassuring to hear that the staff care for our residents whether bed-bound or up and about in the same manner.I will ensure that all our staff receive this fabulous feedback, thanks once again.

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Review from Gillian L (Daughter of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fairways Newydd is a very kind and caring nursing home. The staff do everything they can to provide a welcoming and homely atmosphere for residents and their families. The food is very good, which our mother really enjoys. The standards of cleanliness are very high, with cleaners seen daily. Communication
is excellent, with any issues, medical or otherwise dealt with quickly and professionally. Our mother greatly appreciates the care and kindness she receives. A big thank you to all the staff at Fairways for their excellent care and hard work.
Reply from Faye Fraser, Admin at Fairways Newydd Nursing and Dementia Care Centre

Thank you for your kind and warm words. You have kindly identified our great kitchen staff, domestic staff and all aspects of the care your mum receives. We will ensure this is communicated to all departments. Receiving this acknowledgement is a great boost for our staff. Thank you again, looking forward to seeing you again soon.

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Review from Karen L (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot thank staff enough for the excellent care my mum receives. My mum was very poorly when admitted to Fairways after a lengthy stay at hospital. When she arrived she would not eat or drink. Would not converse with people and had lost a considerable amount of weight. The outcome was poor, but with
the excellent care, support and patience she received from staff, she has made an amazing recovery. She is now eating and drinking well and loves the banter with staff. Her recovery is so remarkable that she is now well enough to come home. We are thrilled as this would have been impossible months ago.
Reply from Faye Fraser, Admin at Fairways Newydd Nursing and Dementia Care Centre

Thanks for sharing this with us, what a lovely accolade to our team I will be sure to share with the staff.
We are so pleased that she is going home to be with her family and we have had a small contribution towards this positive outcome.
Many thanks and wishing you every happiness for the future with Mum.

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Review from Deborah L (Daughter-in-law of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a well-equipped nursing home, where they do their best to provide a caring and homely atmosphere. Any issues we have raised have been dealt with quickly and courteously. The food is very good and is enjoyed by our relative. There is always cleaning going on when we visit and everywhere looks
well-maintained and safe. The only ongoing issue is with the lifts not working which is inconvenient for our relative and disabled visitors. Would recommend.
Reply from Faye Fraser, Admin at Fairways Newydd Nursing and Dementia Care Centre

Deborah, it's always a pleasure to see you and your family visiting your mum in our home. Thank you so much for your kind comments, we will definitely inform our domestic team of your kind comments, which we are super proud of. With regards to the lift, we apologise immensely for the inconvenience, however are so pleased to say the lift that was out of action is now working after waiting for an integral part. Thank you kindly again.

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Review from A M (Daughter of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Date of visit: 1st September 2023 - found Mum settled in the lounge and comfortable. I am aware she has suffered recently from an infection and received an update from the staff (nurses station). I was reassured that she had recovered and all well, much was good news. As per previous visits - her room
was clean and tidy and Mum was clean and tidy too! All in all, very reassured with the level of care my mum continues to receive.
Reply from Faye Fraser, Admin at Fairways Newydd Nursing and Dementia Care Centre

We are delighted you are reassured when you come here and your visits are made more special by knowing Mum is being well looked after. Thank you for your lovely comments, we look forward to seeing you soon!

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Review from Sian G (Daughter-in-law of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was admitted here earlier this year with onset dementia. The care that she has received has been outstanding, nothing is too much trouble and everyone goes above and beyond to be helpful.
All the staff, care staff, nurses, doctors and receptionists, are really caring and will always
be there for you during your relative's stay. Not only are they here for the residents but also for the families, it's really appreciated at such a hard time.
Reply from Faye Fraser, Admin at Fairways Newydd Nursing and Dementia Care Centre

Thank you sincerely for this outstanding review. These comments touched so many of us when distributed. It makes our job so worthwhile when residents and family members are happy. We pride ourselves on making everyone welcome and providing a welcoming, family environment. Thank you again, we will continue to let the staff know of your lovely review.

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Review from Linda P (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall a positive experience.
The care staff are always friendly, helpful and caring. My father is always treated kindly and with dignity.
The unit is kept clean and tidy and the meals are appropriate for my father's changing needs. He loves the food here!
Unfortunately, the nursing staff are generally
invisible and I usually feel they're too busy to discuss my father's needs. I worry that this poor communication may affect his care quality and hope inter-team talks take place. Even email requests for information remain unanswered (wheelchair assessment update request). Management easier to talk to.
Reply from Faye Fraser, Admin at Fairways Newydd Nursing and Dementia Care Centre

It's disappointing that you feel that the nursing staff are invisible and this will be addressed immediately. I'm hoping that we can change your opinion and the next review will be much improved. I will make contact directly with you to discuss your concerns moving forward.

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Review from Barnabus B (Son of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very welcoming and understanding. My mother struggled to settle and this was taken into consideration. Well done Fairways Newydd Nursing and Dementia Care Centre!
Reply from Faye Fraser, Admin at Fairways Newydd Nursing and Dementia Care Centre

Here at Fairways Newydd, we pride ourselves on a warm welcome and then continue this through the entire resident's stay. It's lovely to know your mum is settling. Thank you for your kind words, we will pass this on to our team.

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Review from S E (Daughter-in-law of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming atmosphere as soon as you walk in by reception, that instantly makes you feel welcome. All the care staff are absolutely amazing and friendly, always ready to have a nice chat and if we have any worries they do an absolutely amazing job.
Reply from Faye Fraser, Admin at Fairways Newydd Nursing and Dementia Care Centre

I am sure, our friendly receptionist will be thrilled to receive this positive feedback. I agree, our staff are amazing and we pride ourselves on ensuring an open door policy for our families if they require anything at all from us. Thank you for allowing Mum to stay with us.

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Review from E A (Husband of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I consider I am very lucky. My wife is being loved and looked after.
Reply from Faye Fraser, Admin at Fairways Newydd Nursing and Dementia Care Centre

Thank you, I will make sure that the staff continue to look after you and your lovely wife. Always lovely to see you!

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Review from Richard G (Son of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home with wonderful staff. No restrictions on visiting means I can pop in whenever I want to see my mum. She's been here since January 2023, and the staff are absolutely brilliant. Lots of events for the residents and great care. Thanks to everyone there.
Reply from Faye Fraser, Admin at Fairways Newydd Nursing and Dementia Care Centre

Thanks for this review.
It's always great to receive good feedback, and I will most certainly feed this back to the team, thanks once again.

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Review from Jennifer M (Wife of Resident) published on 3 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to send a huge thank you to Fairways, Newyd. My husband was cared for in a wonderful way. He was so great as we are as his family. You supported him and us in an amazing way. They all went beyond the expected level of care. You were all our friends. You and your fantastic team of carers never
failed to see to his needs and treated him with love and dignity. This level of care extended to the cleaners who keep Fairways spotless in such a cheerful way. The kitchen staff tried to create food to tempt and please him. We will not hesitate to recommend Fairways.
Reply from Jankee Patel, Director at Fairways Newydd Nursing and Dementia Care Centre

Thank you for your kind comments. I will ensure these are passed on to the staff at the home and I am sure they will be very grateful.

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Review from Mark J (Son of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has just become a resident at Fairways Newydd Care Center, and we as a family, could not be happier with the excellent accommodation and facilities there. The staff do an amazing job and are always ready to help in any way they can. We could not have found a better care home for our loved
ones. Definitely the best one in our area by far. We would not hesitate to recommend it to other families who find themselves in need of a placement for their loved ones. Five stars are not enough.
Reply from Jankee Patel, Director at Fairways Newydd Nursing and Dementia Care Centre

Thank you for your wonderful comments, our staff are truly amazing, and this will mean a lot to them. I will ensure it is passed on.

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Review from J M (Son of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to Fairways end of October 22 after a three-and-a-half-month stay in the hospital. From the onset, Fairways provided excellent care for my father. The manager was very professional and extremely easy to talk to and deal with. She showed compassion and cared for my father in such
a caring manner, as did all of the staff in Fairways. The home was very clean, the food was excellent, and the home itself had a very warm and welcoming atmosphere. We, as a family, were all so delighted.
Reply from Rahi Joshi, Head Office at Fairways Newydd Nursing and Dementia Care Centre

Thank you for sharing your experience with us. We are delighted to know your father is doing well with his person-tailored care, and we ensure to maintain it at all times. I will pass on your feedback to the home team.

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Review from Colin R (Husband of Resident) published on 25 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having looked after my wife suffering from dementia for 5 years, I was very worried when the time came that I couldn't cope anymore and had to go into care. But I didn't need to because in the few months that she has been in Fairways Newydd she has settled down a lot and become much happier and it is
all down to the caring nurses and staff. I cannot thank them enough.
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Review from Ruth B (Daughter of Resident) published on 25 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you’re reading this then you’re either inquisitive or your life has just changed forever. Has a loved one been given a terminal diagnosis like our Dad? Or maybe a Dementia sufferer like our Mum. No one tells you where to look. Maybe social worker at hospital or at Council? Or a neighbour's aunt went
somewhere years ago? Our parents were obviously going to a) live forever with no ailments b) die peacefully in their sleep at allotted time c) no flipping idea. Fairways Newydd accepted our Mum as a patient with barely any notice, she was being mistreated at another care home and we needed Fairways Family to come to our rescue again. Fairways Newydd was better suited for Mum's needs with Vascular Dementia. She’d been traumatised deeply by what she’d experienced in the preceding 7 months at another elderly residential home. Thank you Fairways Newydd for truly outstanding care, above and beyond kindness and always professional.
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Review from Susan (Daughter of Resident) published on 21 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father received the best care we could have asked for at KW ward, Fairways Newydd Nursing and Dementia Care Centre nothing was too much trouble. The care and love shown towards my father was excellent from the friendliness of the cleaners, to the excellent care of the health carers, to the dedication
of the trained nurses who all had a smile on their face when they entered my dad's room. We as a family were in and out of the room visiting at any time of the day with no announcements and always found dad was clean and cared for so well. The staff of 2020 deserve all the praise for their dedication to the elderly God bless them.
Reply from Mark Bailey, Owner at Fairways Newydd Nursing and Dementia Care Centre

Thank you. We will pass on your comments to our staff. Being appreciated makes all the difference.

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Review from Trebor R (Son of Resident) published on 24 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I SHOULD have done this comment sooner but better late than never, my mother has been in this care home just under three years. The care she receives is a credit to all the staff, they know their job and most important they personally know their clients, although we live three hours away from Meani
Bridge, if there is an issue my phone rings and I am informed what's going on.
I would recommend this care home to anyone that is looking for the right place for their parents. Thank you all from the reception throughout the care home for making my mother happy, warm, well fed and looked after.
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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Fairways Newydd Nursing and Dementia Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.744 for Fairways Newydd Nursing and Dementia Care Centre is calculated as follows: ( (279 Excellents x 5) + (56 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 347 Ratings = 4.744
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fairways Newydd Nursing and Dementia Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

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