Fairways Newydd Nursing and Dementia Care Centre

When arriving at Fairways as always a warm welcome is to be had by the receptionist, and the wonderful nurses are always on hand and available to answer any concerns I have and act instantly. The staff on Hafan are friendly and always ready to comply to any requests I have. As I visit on a Wednesday and Sunday I have noticed more staff available mid week. Attention definitely needs to be made to the activities as what is shown on the board dairy doesn't happen. In my experience but I understand this has now been resolved. I am not familiar with management as I rarely see them.

Very happy the way mum is cared for.

I have been coming to Fairways for 3 1/2 years now. I have always found the carers, nurses, reception and management so helpful and supportive. Nothing is too much trouble. I will continue coming knowing I will be welcome and helped at all times.

Asked for a breakdown of charges, how much it costs to look after my father, ie weekly food, cost of two staff to get him out of bed into his chair in the morning and back again in the evening, basic cost for his room, (electric, water etc) but I was refused the information by the manager at Fairways newydd, refused to pay the cost of my father's stay there until we get the breakdown, cost quoted on the 26th of February 25 was £1011 less the local health board payment, they now want £1355 including the health board payment of £218 a week, now they are giving my father a letter to quit the home unless we pay, we will pay if we get the breakdown which they are refusing to give manger was abrupt and put the phone down on me when I asked for the third or fourth time forva breakdown of costs, it seems to charging us for dementia care which my father hasn't got, the council pay just over £1100 less the health board payment of £218 why is my father singled out for such a big difference.

Welcoming and kind staff.

When I visit my husband, the staff always ask how I am and ask if I need help, as I am disabled myself. There's always a warm welcome from the front door until you reach the resident's room.

Fantastic care, brilliant staff, and nothing is too much trouble. No smell to home all fresh clean. Staff all happy in work making time to say hello. The receptionist was excellent, lovely, kind and caring. Phone calls were returned as promised. I highly recommend this home and KW unit, extra special staff!

Fairways is the most wonderful, amazing place. Excellent care, the staff take time with Mum and nothing is too much trouble. I cannot find anything negative to say! Brilliant!

Mum got ill in the summer and needed urgent care and we were lucky enough to phone Fairways Newydd. We were immediately offered advice and support and a bed was made available for a respite stay. The manager gave us so much time despite mum not being a permanent resident. She is wonderful, kind, warm, funny and knowledgeable. I immediately felt relaxed and knew mum was in safe hands. Her leadership skills clearly filter down as all the staff are amazing. They are so patient and caring and good at their jobs. Everyone went above and beyond to make mums stay pleasurable. The rooms are excellent and the food is delicious. I cannot fault Fairways Newydd and would be happy for her to become a permanent resident. Wonderful experience.

My mum and us as a family have been made to feel so welcome and comfortable from our initial visit until today at Fairways Newydd. The staff are very friendly and caring and the manager runs this place very well. Mum has been very poorly recently and the nurses and care practitioners have looked after her needs extremely well. Thank you all at Fairways Newydd

My mother came to the home with Lewy Body dementia ad after breaking her hip in an alternative home. From arrival, she was treated with dignity and compassion. Staff used all means available to care for her every need. Even though she was asleep constantly she was kept changed and clean and comfortable all the time, This was a very upsetting time for us but we took comfort in knowing everything that could be done for Mum's care was being done. The home is exemplary from the first arrival to the nursing/care staff and cleaners who kept it fresh and clean.

Fairways Newydd is a very kind and caring nursing home. The staff do everything they can to provide a welcoming and homely atmosphere for residents and their families. The food is very good, which our mother really enjoys. The standards of cleanliness are very high, with cleaners seen daily. Communication is excellent, with any issues, medical or otherwise dealt with quickly and professionally. Our mother greatly appreciates the care and kindness she receives. A big thank you to all the staff at Fairways for their excellent care and hard work.

Cannot thank staff enough for the excellent care my mum receives. My mum was very poorly when admitted to Fairways after a lengthy stay at hospital. When she arrived she would not eat or drink. Would not converse with people and had lost a considerable amount of weight. The outcome was poor, but with the excellent care, support and patience she received from staff, she has made an amazing recovery. She is now eating and drinking well and loves the banter with staff. Her recovery is so remarkable that she is now well enough to come home. We are thrilled as this would have been impossible months ago.

This is a well-equipped nursing home, where they do their best to provide a caring and homely atmosphere. Any issues we have raised have been dealt with quickly and courteously. The food is very good and is enjoyed by our relative. There is always cleaning going on when we visit and everywhere looks well-maintained and safe. The only ongoing issue is with the lifts not working which is inconvenient for our relative and disabled visitors. Would recommend.

Date of visit: 1st September 2023 - found Mum settled in the lounge and comfortable. I am aware she has suffered recently from an infection and received an update from the staff (nurses station). I was reassured that she had recovered and all well, much was good news. As per previous visits - her room was clean and tidy and Mum was clean and tidy too! All in all, very reassured with the level of care my mum continues to receive.

All the staff, care staff, nurses, doctors and receptionists, are really caring and will always be there for you during your relative's stay. Not only are they here for the residents but also for the families, it's really appreciated at such a hard time.

Unfortunately, the nursing staff are generally invisible and I usually feel they're too busy to discuss my father's needs. I worry that this poor communication may affect his care quality and hope inter-team talks take place. Even email requests for information remain unanswered (wheelchair assessment update request). Management easier to talk to.

The home is very welcoming and understanding. My mother struggled to settle and this was taken into consideration. Well done Fairways Newydd Nursing and Dementia Care Centre!

Very welcoming atmosphere as soon as you walk in by reception, that instantly makes you feel welcome. All the care staff are absolutely amazing and friendly, always ready to have a nice chat and if we have any worries they do an absolutely amazing job.

I consider I am very lucky. My wife is being loved and looked after.