Allanbank Care Home

My mum has been a resident at Allanbank Care Home for nearly 3 years. In that time she has been very happy and well looked after. The management and staff are excellent with her care and dignity. The staff on her unit are very settled and this helps us to build a relationship with them. Overall excellent care.

My husband has only been a resident since January 3rd, 2024 and sometimes the less experienced staff have not given him enough fluids. Has been dealt with to my satisfaction.

Delighted with the support to introduce my uncle to the home. Food is all freshly prepared and caters to his choices, is clean and very individualized to him. So far our experience is this is very person-centered.

My father entered Allanbank Care Home in June 2023. The staff were very friendly and supportive of my father and family helping to settle Dad in his new surroundings. They make sure that he goes along to the day room for most of the day and is not left isolated in his room. He is kept clean and tidy at all times. The staff take the time to keep him mobile.

Sister is happy at Allanbank, can be a bit stubborn to get involved, likes going swimming, happy to sit about, which you have to prompt her to do things, activities are quite a few, although she does get out with her sister quite a lot. Just feel with her being youngish and the others in her unit being older, it must be a bit of a long day, although she gets on with everyone. My only issue is the laundry, as her clothes don't seem to be returned.

Staff warm and welcoming when visiting. Food choice excellent. Warm environment and small units. Flexible approach to residents needs.

My mother has not been a resident for long but my overall opinion is very positive. The staff are kind and caring and very professional but it is clear they are understaffed. My mother is well cared for and reasonably happy.

There is a wide variety of food and of a great standard.

Initial experience good but my mother has only been in six weeks. She enjoys the food and staff are excellent.

Mum is improving slowly and after six weeks is attempting to speak a little. One of the first sentences we could make out was “They are very kind” referring to her Allanbank carers. I think that says it all!

I would have no hesitation in recommending Allanbank to anyone looking for a place for their loved one where they would be treated with kindness, dignity and respect.

I'm very happy with the care Mum receives at Allanbank. She is treated with kindness by all staff members. Usually, I only visit at weekends and sometimes there is only one care worker in the unit which isn't ideal. Mum managed to get out of the care home twice but since then a notice has been put on the external door to remind people to make sure it's closed properly. There are lots of activities for residents Mum is taken swimming weekly.

My wife was admitted to Allanbank eighteen months ago, six and a half years after she was diagnosed with dementia. She immediately settled in the home and never mentioned coming home. I have found the staff very caring, my wife thinks she is in there to help and asks other residents how they are and if she can help them. She takes part in numerous activities provided and has been on trips away from the home. The staff have always made me feel welcome and kept me informed on how my wife is doing. The home is very clean and well maintained.

It's been six months since my dad became a resident at Allanbank, we had a few teething troubles, which management resolved quickly. The staff in the unit are amazing, everyone is very friendly, they make a fuss of my dad, nothing is a bother for them and I feel I can speak to them if I have any worries. I am contacted promptly regarding any concerns they have with my dad. I would recommend Allanbank to anyone, from the manager right down to the nurses, carers kitchen staff, domestics and maintenance personnel they all have a smile and a friendly word.

The care my late father had was exceptional. I know I can speak on behalf of my family as a whole. From the day my dad arrived to his passing, the care he received was fantastic. Every member of staff was motivated and took such care of my father.

There are too few staff who are experienced. The few experienced staff are good but it is clear they are stretched far too thin. The residents are left in their rooms far too long particularly in the evening. There is difficulty in finding any staff after 7 pm. The staff (with some exceptions) seem to not be bothered to engage with residents confined to their rooms. The younger staff are nice enough but totally inexperienced and simply not up to the task. My wife has been in the establishment for about a month and all I have heard regarding the reputation of the care sector in general is sadly and unfortunately too true.

Our son is in Allanbank Care Home. He is getting well looked after. The management and care staff are all great with them. Everyone gets on well with him and he is very happy in Allanbank Care Home. They cannot do enough for him and he is coming on leaps and bounds since going there. His dad and I are very pleased with everything the staff and carers are doing. Cannot fault them at all. They are very helpful.

Our overall view of Allanbank Care Home in Dumfries is outstanding. The care and attention to detail never ceased to amaze us. During the difficult times when staff were off with covid and people were working long hours to cover, the standard of care our mum received did not decline at all which is a credit not only to all staff but how the home is managed. Communication is so much better now and we were always kept in the loop. Mum's needs were well supported by the skilful and highly trained team. Honestly can't thank everyone enough for what they have done for mum while she was there. Keep up the good work.

Staff are working very hard to do a difficult job with a caring and kind attitude.

Allanbank has great staff, very thorough, no issues. Mum is very comfortable and she is safe and secure. It’s very clean and tidy. I don’t have any worries, she is getting great medical attention and would recommend it to anyone.