Allanbank Care Home

I am very happy knowing my mum is safe, well and warm and looked after. Well done to all the staff at Allanbank.

Care and attention towards my mum were excellent from the moment she arrived from a long hospital stay. The genuine care and compassion given during her last weeks until she passed away in Allanbank were second to none and myself and family are very appreciative of the commitment shown by all the staff.

I showed no emotion until I became ill. I'm so much better now. The activities ladies have been especially helpful is restoring my interest in doing things.

In the time (just over a year) my mother has been at Allanbank myself and the rest of the family have always been made welcome at all times and have been kept fully informed with any changes and appointments etc. The food choices and activities offered are excellent and the cleanliness of Allanbank is exceptional and all staff are very friendly and always helpful.

The staff attend cheerfully to my Mum's needs and they make every effort to make Allanbank a great place to live. It's everything I would hope for Mum's future - a safe, happy and secure environment in which her needs are met, where she is involved happily with other people, with whom she can relate to, and feel safe, secure, confident and happy.

I feel that I don't have an opinion. I have tried to raise issues in the past that weren't resolved so I had no other option and I contacted the care inspector she also found issues with my brother's room needing a deep clean. Since then there was a meeting with the under manager to tell me that my brother was being evicted as they couldn't meet my standards.

My mother has been in Allanbank Care Home for quite some time. I have always found all of the staff to be kind, polite and caring. My mother is in safe hands it gives me and the rest of the family peace of mind. We are always welcomed and kept informed of her medication etc. Thank you.

My wife arrived at Allanbank Care home early December 2018 and after visiting daily for a few weeks, was invited to share the home's Christmas lunch which I found to be rather daunting. However, in February 2019, a Valentine's dinner proved to be most enjoyable which provides evidence that time is required in which to settle in.

Firstly, you can't compare the level of service as I have not seen any alternatives. I generally am impressed but wish at times I could have a confirmed contact for when is best to discuss my mum's welfare. It is nice to be invited to some events. I would like to be updated if my mother attends a hospital outpatient's as Mother can struggle to confirm the full outcome.

I cannot praise Allanbank highly enough for the work they do and know that it was because of the care my uncle received that we had this final year with him which I am so thankful for. We live a two-hour drive from Dumfries so could only visit once a week, though I phoned daily and spoke to my uncle, but never doubted he was in safe hands at all times. If there were any concerns about my uncle the staff phoned me immediately and felt they were like extended family to us.