Barchester Lochduhar Care Home

1 Blackley Park Road, Off Hardthorn Road, Dumfries DG2 9JW

Barchester Lochduhar Care Home, Dumfries, Dumfries & Galloway
Barchester Lochduhar Care Home, Dumfries, Dumfries & Galloway
Barchester Lochduhar Care Home, Dumfries, Dumfries & Galloway

Barchester Lochduhar Care Home makes the most of pleasant grounds, on the outskirts of Dumfries, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: Charles Holland (General Manager)

Local Authority / Social Services: Dumfries and Galloway Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 89 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 83

Shared Rooms: 3

Rooms with ensuite WC: 77

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Barchester Lochduhar Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

8.7 Barchester Lochduhar Care Home has a Review Score of 8.7 (8.670)

The Review Score of 8.7 (maximum of 10) for Barchester Lochduhar Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Barchester Lochduhar Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.333 for Barchester Lochduhar Care Home is calculated as follows: ( (44 Excellents x 5) + (27 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 84 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.337 Points relating to the number of positive Reviews for Barchester Lochduhar Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.8 positive Reviews (89 registered maximum number of service users ÷ 5). 6 Reviews ÷ 17.8 Target = 0.337

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Lochduhar Care Home?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Lochduhar Care Home

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1

This is a home from home, with excellent nursing care.
The staff are amazing, so kind, caring, happy and entertaining.
They can't do enough for the residents, and family and friends are also treated with kindness and friendship.
No matter what, nothing seems to be a bother to any member of staff to see to the needs of residents, even if it's only to give them a bit of company or sing a song with them.
My mother couldn't have spent her last ten months in a better place.
Lochduhar itself has a lovely homely atmosphere, very clean and happy staff who are very welcoming.

How likely would you be to recommend Barchester Lochduhar Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Carers look after me well but there is not enough time to give one to one time. Standard of food varies and is not always good.

How likely would you be to recommend Barchester Lochduhar Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Charles Holland, General Manager at Barchester Lochduhar Care Home responded to this review on 29 Aug 2017:

Thank you for your review, we always aim to offer the best possible care for the people we care for. With reference to your comments about our food, we endeavour to offer high-quality food but sometimes it is difficult to meet everybody's tastes. We do offer alternatives if the day's menu isn't to your liking. We also have a nutrition committee where we encourage feedback from residents and their families about our menu's.

From the moment we went to see it, we knew this was the home for mum. A home with a lovely atmosphere, the residents are happy and all the staff are happy. All the staff are very helpful and friendly. The food is very good and there are plenty of activities for the residents. We can visit whenever we like and are always made welcome.
It is very clean and always smells nice and fresh which is one fo the first things that you notice. I would recommend it to anyone.

How likely would you be to recommend Barchester Lochduhar Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall, satisfactory care but insufficient staff to provide care to all the individual needs. Staff overworked. Food poor quality at times.

Staff very pleasant and eager to do the best they can.

How likely would you be to recommend Barchester Lochduhar Care Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Poor

A strong feeling of security I feel I belong here. If deemed necessary extend medical help will be called,

How likely would you be to recommend Barchester Lochduhar Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff at Lochduhar are first class. They work to engage residents in enjoying life. The activities coordinator had put in so much effort in to help my mother partake in activities, thank you.
A well-managed home.

How likely would you be to recommend Barchester Lochduhar Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has been in Lochduhar Care Home for just over a year. I feel very confident that she has the best possible care in Lochduhar and she is very comfortable. I am worry free as I know she is safe and watched over at all times.

How likely would you be to recommend Barchester Lochduhar Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Barchester Lochduhar Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Lochduhar Care Home