Barchester Lochduhar Care Home

1 Blackley Park Road, Off Hardthorn Road, Dumfries DG2 9JW

Barchester Lochduhar Care Home makes the most of pleasant grounds, on the outskirts of Dumfries, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: Charles Holland (General Manager)

Local Authority / Social Services: Dumfries and Galloway Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 89 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 83

Shared Rooms: 3

Rooms with ensuite WC: 77

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Barchester Lochduhar Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9 (maximum of 10) for Barchester Lochduhar Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Barchester Lochduhar Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.429 for Barchester Lochduhar Care Home is calculated as follows: ( (78 Excellents x 5) + (47 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 140 Ratings = 4.429

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.618 Points relating to the number of positive Reviews for Barchester Lochduhar Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.8 positive Reviews (89 registered maximum number of service users ÷ 5). 11 Reviews ÷ 17.8 Target = 0.618

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Barchester Lochduhar Care Home has a Review Score of 9 (9.047) from 12 Reviews


Average Ratings

  • Excellent
    7
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Lochduhar Care Home?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Lochduhar Care Home

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • more

I have visited my friend once a week for almost 2 years. The staff are welcoming, the residents are well dressed and well cared for. The bedrooms are attractive and have personal items from home to help them settle in. There is a lot of entertainment through the year and everyone (residents and visitors) are welcome to attend. I have not had a meal there but the menus look good. The staff and support staff work hard and are always cheerful when I have visited.

How likely would you be to recommend Barchester Lochduhar Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.3 out of 5

My mother has been in this care home since 2015 and she has received the best of care. I have total peace of mind knowing that my mum is in safe hands and the care staff see to her needs with sensitivity and compassion. She is unable to communicate properly which makes things quite difficult for the carers. They make sure that she gets the nutrition she needs as she is very reluctant to eat a proper meal. All in all, I couldn't ask for a better home for my mother.

How likely would you be to recommend Barchester Lochduhar Care Home? Extremely Likely

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Average Rating:   5 out of 5

Charles Holland, G M at Barchester Lochduhar Care Home responded to this review on 27 Apr 2018:

It is encouraging to know that our relaxed, homely approach to life has made your mother's stay a positive experience. Thank you for your kind words.

Excellent! Highly recommended.

How likely would you be to recommend Barchester Lochduhar Care Home? Extremely Likely

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Average Rating:   5 out of 5

Charles Holland, GM at Barchester Lochduhar Care Home responded to this review on 18 Apr 2018:

I thank you kindly for your comments. It is encouraging to know that the people who live here have a life worth living.

We as a family were very apprehensive when we had to admit mum into Lochduhar Care Home in June 2017 but were soon put at ease with how well the staff made mum feel, comfortable and safe, (she could get quite agitated prior to her admission) however we are very pleased with her level of care and at how she has settled into the care home itself. She still has the 'odd moment' now and again but in general, we always find her to be in good spirits and always seems to be happy with her surrounding.

How likely would you be to recommend Barchester Lochduhar Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Staff are good, nice and polite. Clean and tidy place. My dad seems to have settled in well. Good place for people with dementia. Overall, my sister and I are happy with the place.

How likely would you be to recommend Barchester Lochduhar Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Charles Holland, General Manager at Barchester Lochduhar Care Home responded to this review on 12 Apr 2018:

We appreciate your positive comments about Lochduhar. We always aim to provide the best care possible and encourage relatives to be involved in the direction of the home. Just let us know how we can make your experience Excellent.

My mum went into Lochduhar about 3 months ago.

This is one of the best care homes in the area after going round a lot before her going in.

Very glad we made this choice.

Room is very comfortable. Staff very good, friendly, caring and some entertaining.

Staff are very approachable to talk to and understanding.

Activities co-ordinators put on a wide range of activities for the residents which they can take part in if they want.

Would definitely recommend lochduhar as a care home.

How likely would you be to recommend Barchester Lochduhar Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

This is a home from home, with excellent nursing care.
The staff are amazing, so kind, caring, happy and entertaining.
They can't do enough for the residents, and family and friends are also treated with kindness and friendship.
No matter what, nothing seems to be a bother to any member of staff to see to the needs of residents, even if it's only to give them a bit of company or sing a song with them.
My mother couldn't have spent her last ten months in a better place.
Lochduhar itself has a lovely homely atmosphere, very clean and happy staff who are very welcoming.

How likely would you be to recommend Barchester Lochduhar Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Carers look after me well but there is not enough time to give one to one time. Standard of food varies and is not always good.

How likely would you be to recommend Barchester Lochduhar Care Home? Likely

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Average Rating:   3.8 out of 5

Charles Holland, General Manager at Barchester Lochduhar Care Home responded to this review on 29 Aug 2017:

Thank you for your review, we always aim to offer the best possible care for the people we care for. With reference to your comments about our food, we endeavour to offer high-quality food but sometimes it is difficult to meet everybody's tastes. We do offer alternatives if the day's menu isn't to your liking. We also have a nutrition committee where we encourage feedback from residents and their families about our menu's.

From the moment we went to see it, we knew this was the home for mum. A home with a lovely atmosphere, the residents are happy and all the staff are happy. All the staff are very helpful and friendly. The food is very good and there are plenty of activities for the residents. We can visit whenever we like and are always made welcome.
It is very clean and always smells nice and fresh which is one fo the first things that you notice. I would recommend it to anyone.

How likely would you be to recommend Barchester Lochduhar Care Home? Extremely Likely

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Average Rating:   5 out of 5

Overall, satisfactory care but insufficient staff to provide care to all the individual needs. Staff overworked. Food poor quality at times.

Staff very pleasant and eager to do the best they can.

How likely would you be to recommend Barchester Lochduhar Care Home? Neither Unlikely or Likely

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Average Rating:   3.3 out of 5

A strong feeling of security I feel I belong here. If deemed necessary extend medical help will be called,

How likely would you be to recommend Barchester Lochduhar Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The staff at Lochduhar are first class. They work to engage residents in enjoying life. The activities coordinator had put in so much effort in to help my mother partake in activities, thank you.
A well-managed home.

How likely would you be to recommend Barchester Lochduhar Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Lochduhar Care Home