Barchester Lochduhar Care Home

My uncle is a resident at Lochduhar, and since he began living there two years ago, he has had regular visitors including my mum (his sister) who visited daily. When the COVID-19 situation happened, understandably, visiting was suspended. However, thanks to the incredible effort and dedication of the team at Lochduhar, we have been able to have weekly (sometimes more) Skype communication with my uncle as well as regular photographs of him enjoying the sunshine and activities. I don't think we can ever express how grateful we have been as a family to be able to have this communication, and it has been incredible to see how upbeat and positive the staff are during these calls. This positivity has ensured that my uncle who lives with dementia remains calm, safe, happy and secure. For us, as a family, this has been invaluable. Lochduhar you have been a shining example of core person-centred care and compassion during these uncertain times. Thank you, and keep up the excellent work.

Lochduhar is a clean, well-appointed home with very friendly and approachable staff who always aim to give the highest level of care. They have taken great care of my grandmother from the moment she moved in.

Although my father was a resident for only a short time, he settled in quickly and was enjoying the activities, staff, and care, and also his surroundings. The home has a warm and welcoming feel with staff smiling and chatty, with excellent care. Nothing is too much trouble and all staff very responsive to both my father and ourselves. It is just such a shame he wasn't there longer to fully enjoy it. The end of life care he received was exemplary. We cannot thank Lochduhar enough for making such a sad time more bearable.

This care home is, without a doubt, the best in the area. All others were checked out by myself, some are poor, the rest is a poor second to Lochduhar. Our family are very satisfied with the care given to our mother. I visit every day so my comments are based on knowledge gained daily over the last 19 months. The recent refurbishment has brought the fabric of the home up to date, a great job has been done, it is beautiful.

Attentive and friendly staff. Recent refurbishment to general areas making the home very attractive to both visitors and residents. Unfortunately, the refurb did not include residents personal rooms, which could do with some redecoration. Pleasing amount of activities related to outside of the home, with visits to the local football club and snooker hall available. A varied menu is available at mealtimes with an alternative option made if main meals are unsuitable for residents.

We always find the staff extremely caring and sensitive to Mum's needs. Lots of time and encouragement are given to ensure meals are taken and she is well presented and needs are met.

Happy with the care given to my husband. Staff are really caring and helpful to him, the problem is a shortage of staff and the ones on duty never seem to have time to stop for a break.

A very clean home with excellent staff, good meals and some activities. The only thing is it could use some more activity staff, especially at the weekends, as the two they have can't include everyone in the activities at one time. They do an excellent job but there are too many residents for two members of staff. I consider it to be the best home in Dumfries.

My wife is a resident. Now 10 months in, all respects and treatment is satisfactory.

I have visited my friend once a week for almost 2 years. The staff are welcoming, the residents are well dressed and well cared for. The bedrooms are attractive and have personal items from home to help them settle in. There is a lot of entertainment through the year and everyone (residents and visitors) are welcome to attend. I have not had a meal there but the menus look good. The staff and support staff work hard and are always cheerful when I have visited.

My mother has been in this care home since 2015 and she has received the best of care. I have total peace of mind knowing that my mum is in safe hands and the care staff see to her needs with sensitivity and compassion. She is unable to communicate properly which makes things quite difficult for the carers. They make sure that she gets the nutrition she needs as she is very reluctant to eat a proper meal. All in all, I couldn't ask for a better home for my mother.

Excellent! Highly recommended.

Staff are good, nice and polite. Clean and tidy place. My dad seems to have settled in well. Good place for people with dementia. Overall, my sister and I are happy with the place.

We as a family were very apprehensive when we had to admit mum into Lochduhar Care Home in June 2017 but were soon put at ease with how well the staff made mum feel, comfortable and safe, (she could get quite agitated prior to her admission) however we are very pleased with her level of care and at how she has settled into the care home itself. She still has the 'odd moment' now and again but in general, we always find her to be in good spirits and always seems to be happy with her surrounding.

My mum went into Lochduhar about 3 months ago.

This is one of the best care homes in the area after going round a lot before her going in.

Very glad we made this choice.

Room is very comfortable. Staff very good, friendly, caring and some entertaining.

Staff are very approachable to talk to and understanding.

Activities co-ordinators put on a wide range of activities for the residents which they can take part in if they want.

Would definitely recommend lochduhar as a care home.

Lochduhar itself has a lovely homely atmosphere, very clean and happy staff who are very welcoming.

Carers look after me well but there is not enough time to give one to one time. Standard of food varies and is not always good.

Overall, satisfactory care but insufficient staff to provide care to all the individual needs. Staff overworked. Food poor quality at times.

Staff very pleasant and eager to do the best they can.

A strong feeling of security I feel I belong here. If deemed necessary extend medical help will be called,

A well-managed home.