
I would never consider anywhere else that I would put my husband, to me I made the perfect choice.Grace F(Wife of Resident/Service User)



I would never consider anywhere else that I would put my husband, to me I made the perfect choice.Grace F(Wife of Resident/Service User)



Located in the lovely town of Kirkcaldy, Chapel Level care home offers personalised nursing and nursing dementia care to older people.
The friendly home offers many facilities for residents to enjoy, including an onsite hair salon, café and a lovely garden area to relax and unwind. The dining areas are the perfect space for residents to relax and enjoy dining with family and friends.
By getting to know each individual resident...
Care Provided by Chapel Level Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Chapel Level Care Home for full pricing details and T&Cs.
Contact Chapel Level Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Susan Connell(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
- Number of floors: 1
Room Information
- Single Rooms (60)
Chapel Level Care Home Reviews (123)
Chapel Level Care Home has a Review Score of 9.9 (9.903) out of 10, based on 26 reviews in the last 2 years.
Over all time Chapel Level Care Home has 123 reviews.
From the initial visit to now 6 weeks into my mum's stay at Chapel Level Care Home have made the whole care experience very reassuring. The care and support that my mum has been given from the team and management has been outstanding. Originally, I was anxious about my mum living in a care home, however, due to the abundance of varied activities I am extremely pleased with the overall experiences given to my mum, especially in relation to menu plans, choice of food, beauty, care, activities and the overall atmosphere which is nurturing, caring and welcoming.
My mother spent 13 months at Chapel Level before sadly passing, aged 89. Throughout her stay she remarked regularly how much she enjoyed staying there. The staff, food and facilities were excellent and she always felt very safe and cared for. Her last few days were handled well and she was comfortable to the end. Susan and the team were empathetic and helpful and are a credit to the company.
Very varied food menu.
Mum is able to have a bath now which is great .
Overall I am so pleased mum is here.
My father in law seems very happy and has a good relationship with the other residents and staff.
The care home is immaculate and I am always made very welcome when I visit.
My wife has vascular dementia, I cared for her at home until August 25, when I suffered a heart attack and was unable to continue caring for her. My wife has been living at Chapel Level Nursing Care Home since September 25. I was impressed with the facilities and liked the fact there were no stairs, my wife has chronic arthritis in both hips, so she has a wheel chair and walking aids. The staff at this facility are knowledgeable and caring. The food very good with a varied menu. Because of her lack of memory my wife took time to settle in, but staff were very patient with her. As I ask lots of questions and visit the home daily, the staff have been very patient with me.
Can't thank all the staff enough for love and care giving to him, nice to see their effort to improve all residents' quality of life, I really believe if wasn't for the move here we would have lost him now. Susan, also, I need to mention as a manager comes out of the office, takes time going round, speaks to resident. Family is also looked after and cared for too.
Came by to visit. I was surprised to see how clean and tidy the site and surroundings are. As I enter the front door, I could feel the warm and friendly welcome from the staff. The cleanliness and organized surroundings is pleasing to the eyes and gives a strong feeling of reassurance of a comfortable/safe care to all residents.
Most of the staff are friendly. Meals very nice. They put on good shows for the elderly with nice singers. Rooms are nice and tidy. My mums hygiene is not been good at all since she got here, hair very greasy for 3 to 4 days which meant she wasn't getting showered or bathed. But had a word with staff nurse and seems to be fine now. Made my mum appointment with foot chiropodist a month ago, and still not got seen to.
Thank you for taking the time to bring to our attention your areas of concerns around your Mother's personal care. I am pleased to hear that following discussion and agreed actions that you now feel there is an improvement in your Mother's grooming.I apologise for the delay in chiropody treatment...
Very good, no complaints. Service and staff are delightful. I thank them very much.
Certainly recommend home to anyone who needs their loved ones cared for by passionate people.
Thank you xx
My sister in law is really settled here and she is well looked after. We are really pleased with the facilities. She seems very happy.
Pleasant entrance, staff all nice, saying good morning etc. Room very comfortable and well appointed. There seems to be enough staff. Meals could be warmer, but plenty of changes, I am happy to support this review. The client is safe so that's good.
Thank you for you for taking the time to leave a review for Chapel Level Care Home all feedback is very important to us. We appreciate your comments regarding our meals service. Please speak with the Home Manager on your next visit to the home to discuss any specific concerns you may have.
My grandmother has been in Chapel Level Care Home for 3 years, she has took to the change really well and made some good friends. The variety of food is what she would eat at home. the care staff are excellent with her and i feel if there were any issues, I can talk to carers or management.
It's now 2 plus years since mum came to Chapel Level, and she has blossomed due to the dedication of staff there. I couldn't have made a better choice everyone is so friendly and helpful, it's like a big family. Well done to everyone there keep up the good work.
The overall care provided to my husband is excellent. The care home is spotlessly clean, warm , bright and welcoming. The food is first class, with residents dietary needs catered for. The staff are all very caring. Efficient and friendly. It is a comfort to me to see my husband happy and content and well cared for. The smile on his face says it all.
A friendly and relaxing atmosphere where residents and relatives are treated like VIPs.
Chapel Level Care Home is well run, staff are fantastic. Always feel very welcome and can see residents are well looked after.
Staff take on board what works for mum and her preferences. When mum has been unsettled when I leave, staff are always available to address my concerns. Nothing is too much for the staff and the staff who have supported mum have always been approachable. The staff have a holistic approach and have a wrap around approach which includes the carers/family. Our first impressions were around how friendly everyone was from admin to support and the manager.
This is a pleasant care home. Friendly care staff. The job to a high standard, with good care and dignity maintained. The food is nice and rooms are always clean and tidy, never had any problems or concerns with how the home functions. Carers contact me regularly to ask if I am happy with the service, highly recommend.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 12 June 2025- How well do we support people's wellbeing?Good
(4)
- How good is our leadership?Very Good
(5)
- How good is our staff team?Good
(4)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 26 Nov 2025
HC-One Scotland’s Chapel Level Care Home in Kirkcaldy, Fife is delighted to welcome residents, families, neighbours, and the wider Kirkcaldy community to its festive Christmas Fayre on Saturday 6th December,...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
There are no upcoming events for Chapel Level Care Home.
Meet the Team (1)

What does ‘kindness’ mean to you?
“Kind care to me is treating others as you wish to be treated.”
As a Health Care Professional, Susan has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked in the care sector for many years, Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Susan remarked:
“I enjoy being able to share skills and experiences with fellow Colleagues to allow them to deliver the level of care our Residents need, to make the environment a home from home.”
Susan has also achieved much outside of work, with her proudest achievement being the owner of a special Care Home for elderly ladies.
Outside of work, Susan enjoys going on holiday and spending time with good friends.
Frequently Asked Questions about Chapel Level Care Home
What types of Care is Chapel Level Care Home registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Chapel Level Care Home have?
There are 60 Single Rooms.
What are the Facilities & Services at Chapel Level Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Residents Internet Access are some of the Facilities & Services.
How far is Chapel Level Care Home to the centre of Kirkcaldy?
2.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chapel Level Care Home to verify any information. View our terms and conditions. Chapel Level Care Home has an Enhanced Service -more info.