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Chapel Level Care Home

34 Broom Gardens, Kirkcaldy, Fife KY2 6YZ
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I would never consider anywhere else that I would put my husband, to me I made the perfect choice.Grace F(Wife of Resident/Service User)
Chapel Level Care Home, Kirkcaldy
Chapel Level Care Home, Kirkcaldy
Chapel Level Care Home, Kirkcaldy

Located in the lovely town of Kirkcaldy, Chapel Level care home offers personalised nursing and nursing dementia care to older people.

The friendly home offers many facilities for residents to enjoy, including an onsite hair salon, café and a lovely garden area to relax and unwind. The dining areas are the perfect space for residents to relax and enjoy dining with family and friends.

By getting to know each individual resident...  

Care Provided by Chapel Level Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £1,201From £1,323
Nursing Dementia CareFrom £1,219From £1,343

Contact Chapel Level Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority

Support you may be entitled to

  • If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.

Good to Know

Group / Owner

Person in charge

  • Susan Connell(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (60)

Chapel Level Care Home Reviews (123)

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9.9

Chapel Level Care Home has a Review Score of 9.9 (9.903) out of 10, based on 26 reviews in the last 2 years. Over all time Chapel Level Care Home has 123 reviews.

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Review from Francis A (Son of Resident) published on 29 June 2026 Submitted via Postal Card
Overall Experience

From the initial visit to now 6 weeks into my mum's stay at Chapel Level Care Home have made the whole care experience very reassuring. The care and support that my mum has been given from the team and management has been outstanding. Originally, I was anxious about my mum living in a care home, however, due to the abundance of varied activities I am extremely pleased with the overall experiences given to my mum, especially in relation to menu plans, choice of food, beauty, care, activities and the overall atmosphere which is nurturing, caring and welcoming.

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Review from Iain F (Son of Resident) published on 10 June 2026 Submitted via Postal Card
Overall Experience

My mother spent 13 months at Chapel Level before sadly passing, aged 89. Throughout her stay she remarked regularly how much she enjoyed staying there. The staff, food and facilities were excellent and she always felt very safe and cared for. Her last few days were handled well and she was comfortable to the end. Susan and the team were empathetic and helpful and are a credit to the company.

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Review from V C (Daughter of Resident) published on 15 May 2026 Submitted via Website
Overall Experience
Just a follow up review as mum has been in here for 7 months now. I cant praise this home enough. My mum has vascular dementia and can be quite awkward at times. The staff , nurses everyone involved with this home are amazing. Susan the manager is approachable and friendly.
Very varied food menu.
Mum is able to have a bath now which is great .

Overall I am so pleased mum is here.

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Review from Gail G (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card
Overall Experience
A very welcoming care home, warm and friendly. The staff are very caring towards the residents.
My father in law seems very happy and has a good relationship with the other residents and staff.

The care home is immaculate and I am always made very welcome when I visit.

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Review from G H (Husband of Resident) published on 28 November 2025 Submitted via Website
Overall Experience

My wife has vascular dementia, I cared for her at home until August 25, when I suffered a heart attack and was unable to continue caring for her. My wife has been living at Chapel Level Nursing Care Home since September 25. I was impressed with the facilities and liked the fact there were no stairs, my wife has chronic arthritis in both hips, so she has a wheel chair and walking aids. The staff at this facility are knowledgeable and caring. The food very good with a varied menu. Because of her lack of memory my wife took time to settle in, but staff were very patient with her. As I ask lots of questions and visit the home daily, the staff have been very patient with me.

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Review from Alice D (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card
Overall Experience
Before moving to Chapel Level, my dad was poorly, gave up and came close to losing him. Since being there has made a massive impact on him for the better. He is more awake, alert, and interacts with people.

Can't thank all the staff enough for love and care giving to him, nice to see their effort to improve all residents' quality of life, I really believe if wasn't for the move here we would have lost him now. Susan, also, I need to mention as a manager comes out of the office, takes time going round, speaks to resident. Family is also looked after and cared for too.

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Review from Susan G (Friend of Resident) published on 11 November 2025 Submitted via Website
Overall Experience

Came by to visit. I was surprised to see how clean and tidy the site and surroundings are. As I enter the front door, I could feel the warm and friendly welcome from the staff. The cleanliness and organized surroundings is pleasing to the eyes and gives a strong feeling of reassurance of a comfortable/safe care to all residents.

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Review from Anthony K (Son of Resident) published on 25 September 2025 Submitted via Postal Card
Overall Experience

Most of the staff are friendly. Meals very nice. They put on good shows for the elderly with nice singers. Rooms are nice and tidy. My mums hygiene is not been good at all since she got here, hair very greasy for 3 to 4 days which meant she wasn't getting showered or bathed. But had a word with staff nurse and seems to be fine now. Made my mum appointment with foot chiropodist a month ago, and still not got seen to.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Chapel Level Care Home

Thank you for taking the time to bring to our attention your areas of concerns around your Mother's personal care. I am pleased to hear that following discussion and agreed actions that you now feel there is an improvement in your Mother's grooming.I apologise for the delay in chiropody treatment...  

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Review from D B (Husband of Resident) published on 9 May 2025 Submitted via Postal Card
Overall Experience

Very good, no complaints. Service and staff are delightful. I thank them very much.

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Review from Jessie G (Partner of Resident) published on 9 May 2025 Submitted via Postal Card
Overall Experience
My partner needed to go in for 1 week respite and from the minute he arrived he was treated with so much kindness from all staff. The staff care so much and made him feel at home along with everyone who visited him. Whilst all staff are very professional they are so welcoming & friendly.

Certainly recommend home to anyone who needs their loved ones cared for by passionate people.

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Review from T R (Wife of Resident) published on 8 April 2025 Submitted via Postal Card
Overall Experience
The stay for my wife was everything I expected and more. My wife has the best time and was looked after by a dedicated team who looked after her needs. They made her stay like she was on holiday, and it done wonders for her respite.

Thank you xx

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Review from E M (Sister-in-law of Resident) published on 2 April 2025 Submitted via Postal Card
Overall Experience

My sister in law is really settled here and she is well looked after. We are really pleased with the facilities. She seems very happy.

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Review from J O (Friend of Resident) published on 5 March 2025 Submitted via Postal Card
Overall Experience

Pleasant entrance, staff all nice, saying good morning etc. Room very comfortable and well appointed. There seems to be enough staff. Meals could be warmer, but plenty of changes, I am happy to support this review. The client is safe so that's good.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Chapel Level Care Home

Thank you for you for taking the time to leave a review for Chapel Level Care Home all feedback is very important to us. We appreciate your comments regarding our meals service. Please speak with the Home Manager on your next visit to the home to discuss any specific concerns you may have.

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Review from William M (Grandson of Resident) published on 31 January 2025 Submitted via Website
Overall Experience

My grandmother has been in Chapel Level Care Home for 3 years, she has took to the change really well and made some good friends. The variety of food is what she would eat at home. the care staff are excellent with her and i feel if there were any issues, I can talk to carers or management.

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Review from Kathleen M (Daughter of Resident) published on 30 January 2025 Submitted via Website
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It's now 2 plus years since mum came to Chapel Level, and she has blossomed due to the dedication of staff there. I couldn't have made a better choice everyone is so friendly and helpful, it's like a big family. Well done to everyone there keep up the good work.

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Review from A B (Wife of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience

The overall care provided to my husband is excellent. The care home is spotlessly clean, warm , bright and welcoming. The food is first class, with residents dietary needs catered for. The staff are all very caring. Efficient and friendly. It is a comfort to me to see my husband happy and content and well cared for. The smile on his face says it all.

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Review from Arthur F (Husband of Resident) published on 29 January 2025 Submitted via Postal Card
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A friendly and relaxing atmosphere where residents and relatives are treated like VIPs.

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Review from Michael B (Son of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience

Chapel Level Care Home is well run, staff are fantastic. Always feel very welcome and can see residents are well looked after.

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Review from Gail C (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience
Staff have always promoted my mum's choice by using different strategies that are person centred to meet her needs.

Staff take on board what works for mum and her preferences. When mum has been unsettled when I leave, staff are always available to address my concerns. Nothing is too much for the staff and the staff who have supported mum have always been approachable. The staff have a holistic approach and have a wrap around approach which includes the carers/family. Our first impressions were around how friendly everyone was from admin to support and the manager.

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Review from J T (Son of Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience

This is a pleasant care home. Friendly care staff. The job to a high standard, with good care and dignity maintained. The food is nice and rooms are always clean and tidy, never had any problems or concerns with how the home functions. Carers contact me regularly to ask if I am happy with the service, highly recommend.

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Regulatory Rating

Care Inspectorate (CI) Rating

Date: 12 June 2025
  • How well do we support people's wellbeing?
    Good

    (4)

  • How good is our leadership?
    Very Good

    (5)

  • How good is our staff team?
    Good

    (4)

  • How good is our setting?
    Very Good

    (5)

  • How well is care and support planned?
    Good

    (4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (0)

News
  • 26 Nov 2025

    HC-One Scotland’s Chapel Level Care Home in Kirkcaldy, Fife is delighted to welcome residents, families, neighbours, and the wider Kirkcaldy community to its festive Christmas Fayre on Saturday 6th December,...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

Upcoming Events

There are no upcoming events for Chapel Level Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Meet the Team (1)

Susan Connell
Susan ConnellJob Title:Home Manager

What does ‘kindness’ mean to you?

“Kind care to me is treating others as you wish to be treated.”

As a Health Care Professional, Susan has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked in the care sector for many years, Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Susan remarked:

“I enjoy being able to share skills and experiences with fellow Colleagues to allow them to deliver the level of care our Residents need, to make the environment a home from home.”

Susan has also achieved much outside of work, with her proudest achievement being the owner of a special Care Home for elderly ladies.

Outside of work, Susan enjoys going on holiday and spending time with good friends.

Frequently Asked Questions about Chapel Level Care Home

What types of Care is Chapel Level Care Home registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chapel Level Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Chapel Level Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Residents Internet Access are some of the Facilities & Services.

How far is Chapel Level Care Home to the centre of Kirkcaldy?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chapel Level Care Home to verify any information. View our terms and conditions. Chapel Level Care Home has an Enhanced Service -more info.