Chapel Level Care Home

34 Broom Gardens, Kirkcaldy KY2 6YZ
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9.8 116 Reviews
  • Chapel Level Care Home, Kirkcaldy
Located in the lovely town of Kirkcaldy, Chapel Level care home offers personalised nursing and nursing dementia care to older people.

The friendly home offers many facilities for residents to enjoy, including an onsite hair salon, café and a lovely garden area to relax and unwind. The dining areas are the perfect space for residents to relax and enjoy dining with family and friends.

By getting to know each individual resident at Chapel Level, the team are able to offer a lifestyle to suit everyone's personalities and interests. Whether they prefer getting stuck in to the wellbeing and activities programme or embracing the slower of life, residents are encouraged to spend their days exactly how they choose.

Community is also an integral part of life at Chapel Level. Through events with local schools, charities and businesses in the area, residents are encouraged to build positive relationships across the Kirkcaldy neighbourhood.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1150
  • Self-Funded Nursing Dementia Care: from £1150
  • RESPITE Self-Funded Nursing Care: from £1150
  • RESPITE Self-Funded Nursing Dementia Care: from £1150

These prices are only a guideline, please contact Chapel Level Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Susan Connell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (60)

Chapel Level Care Home Reviews (116)

Total of 116, showing 61-80
9.8

Chapel Level Care Home has a Review Score of 9.8 (9.817) out of 10, based on 32 reviews in the last 2 years. Over all time Chapel Level Care Home has 116 reviews.

Overall Experience

  • 79
  • 30
  • 4
  • 2
  • 1

Date Published

116
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32
84

Review from Mary P (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first contact with Chapel Level Home in Kirkcaldy was when my mother in law was placed here by social workers for end of life care.
My own mother needed more nursing care as she was failing very quickly at her other care home. I was very impressed with Chapel Level care home. My mum's health improved
dramatically when I transferred her, due to the nursing staff and care assistants attitudes and care they gave her. She was so bright and engaged with all staff.
She was given a second chance.

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Review from Alan P (Son of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home because of the carers they do a good job for all residents. They are so nice to you when you visit if it was not for them It would fall apart. The place is clean and tidy and the management are ok and the cleaners do a good job too.

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Review from Alison A (Friend of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful when asked. Sometimes information doesn't get passed on.

Reply from Clare Sheehan, Careline Advisor at Chapel Level Care Home

Thank you for your kind comment about the care staff at Chapel Level, here at HC-One we always strive to provide our residents with the kindest care. We continually look for ways to improve our service not only to residents, but to all who visit the home and with this in mind, I will certainly look at how best to promote effective communication channels within the care home. Once again thank you for your comments.

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Review from David B (Son of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Chapel Level and we were very pleased with the way he was looked after, so we had no hesitation in placing our mum in your care and I have to say she has never looked healthier and happier in recent years, so a big thank you to all the staff at Chapel Level for doing a fantastic
job.

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Review from M B (Friend of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the staff friendly and caring. The home is always clean and usually smells nice.

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Review from Audrey T (Wife of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After difficult weeks in hospital my husband became a resident at the end of August 18. He has not settled well probably because of his dementia and mobility issues. His choice is to spend all his time in his room. He appears to enjoy his food. Staff are kind, caring and keep him looking clean and tidy.

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Review from Alison P (Daughter-in-law of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my service user over the last year and I have been very happy with the home. The staff are friendly, they have interesting activities and my service user never has a complaint. I usually have my grandson with me and we are made welcome.

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Review from S M (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is very happy here. However, the medication provided takes too long to get here and the cream he needs is not what is ordered. It is too small I.e 50g instead of 500g.

Reply from Clare Sheehan, Careline Advisor at Chapel Level Care Home

Thank you for giving positive feedback about your Father being happy in the home. We would like to assure you that we do order the larger sizes but we cannot control what is supplied from the pharmacy, however, we do communicate regularly with them regarding this.

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Review from Linda R (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff caring and helpful with my dad and other residents. They provide holistic care centred on the client's needs.

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Review from Maureen P (Niece of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle (though still not settled) appears to be well looked after. Meals excellent, staff friendly, all as expected from the care home.

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Review from Christine M (Daughter of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff to be helpful and polite when organising a place for Mum. Mum's health and wellbeing has improved enormously in the short time she has been a resident. I feel comfortable to talk to staff if I have any concerns or comments.

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Review from A M (Friend of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that the home has a homely feel and the residents get to bring most of their stuff from home which makes it welcoming for them and settling. There are plenty of rooms for sitting in and to take family to.
Well supervised and staff you can go to them with any problems and they will sort anything
out.
Matron has a well-run home, and anything she can do, she is there to help in any way.

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Review from David R (Son-in-law of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and fresh. Staff presence and attention to residents and visitors is always apparent. Providing fees are affordable, this would be an attractive residence for anyone unable to remain in their own home.

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Review from Lindsay M (Granddaughter of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gran has settled in really well, staff are great with her and realise her needs and difficulties and are good with communication.
Gran gets all she needs and is very happy here.

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Review from K M (Granddaughter of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad was also a resident here a number of years ago and it has greatly improved since then.

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Review from Angela H (Daughter of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came here in February 2018 and has settled very well with the help of staff.

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Review from William G (Son of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff here are very attentive and caring. My mother was treated with dignity.

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Review from Sheena H (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff were efficient and empathetic. I liked how the residents appeared to love a staff member in the main lodge most of the time. They engaged the residents in conversation and games. There was a wide range of activities organised, including days out. There appeared to be a lot of agency staff
towards the end of Mum's time at the home. I have to say I was disappointed with the laundry system. Mum always had other people's clothes were all labelled either with name tapes or permanent markers.


I was disappointed a bible of Mum's was not found yet. It had special significance to us as our brother's death notice (he died a baby) was posted in the front.


Overall, I would certainly recommend Chapel Level to interested parties.

Reply from Clare Sheehan, Careline Advisor at Chapel Level Care Home

Thank you for your kind comments about staff and activities. I am so sorry that your other experiences fell short of the very high standards that we expect at HC-One. We are looking at ways to improve the laundry service and again I apologise for any inconvenience caused, I can understand that it would be very upsetting to have other people’s clothes in your Mum’s room. Unfortunately, we have been unable to locate the Bible that means so much to you. I know that we can never replace the sentimental value or the hurt caused by the loss of the Bible, however, by way of apology we have posted a lovely new Bible to you and we hope that this will give you some comfort. Once again, thank you for your comments.

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Review from I B (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the fact that our mother was only in Chapel Level Care Home for two weeks before she died, we can recommend the home for the excellent care and attention she received. She received the necessary 24/7 care she required and we were always welcome anytime. Her last days were sensitively monitored
and we were kept up to date with her declining condition. It was a great comfort to us to know she was never alone.

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Review from Jane N (Niece of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all staff at Chapel Level Care Home enough for the care given to my auntie who resided there for 4 years. Every aspect, from staff to cleanliness and comfort, was exceptional. I cannot praise this care provider highly enough. It would certainly be my first choice if I required care for
another family member.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Chapel Level Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Chapel Level Care Home is calculated as follows: ( (328 Excellents x 5) + (36 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 378 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chapel Level Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 12 Jun 2025

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (7)

Meet the Team (1)

Susan

Susan Connell

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kind care to me is treating others as you wish to be treated.”


As a Health Care Professional, Susan has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked in the care sector for many years, Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Susan remarked:


“I enjoy being able to share skills and experiences with fellow Colleagues to allow them to deliver the level of care our Residents need, to make the environment a home from home.”


Susan has also achieved much outside of work, with her proudest achievement being the owner of a special Care Home for elderly ladies.


Outside of work, Susan enjoys going on holiday and spending time with good friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chapel Level Care Home to verify any information. View our terms and conditions. Chapel Level Care Home has an Enhanced Service - more info.