
I would never consider anywhere else that I would put my husband, to me I made the perfect choice.Grace F(Wife of Resident/Service User)



I would never consider anywhere else that I would put my husband, to me I made the perfect choice.Grace F(Wife of Resident/Service User)



Located in the lovely town of Kirkcaldy, Chapel Level care home offers personalised nursing and nursing dementia care to older people.
The friendly home offers many facilities for residents to enjoy, including an onsite hair salon, café and a lovely garden area to relax and unwind. The dining areas are the perfect space for residents to relax and enjoy dining with family and friends.
By getting to know each individual resident...
Care Provided by Chapel Level Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Chapel Level Care Home for full pricing details and T&Cs.
Contact Chapel Level Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Susan Connell(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
- Number of floors: 1
Room Information
- Single Rooms (60)
Chapel Level Care Home Reviews (123)
Chapel Level Care Home has a Review Score of 9.9 (9.903) out of 10, based on 26 reviews in the last 2 years.
Over all time Chapel Level Care Home has 123 reviews.
There's always something going on.
I enjoyed visiting and felt my granny was well looked after here.
My mother was only here for a short time before she passed away but she settled in so well. Made friends with the other residents and staff. The staff were so helpful to my mother and me. It made my Mum's time there very happy. I am so grateful for everything that they did for us.
I visit my friend on a weekly basis and always get a warm welcome from the staff. The home is clean and tidy and always something going on. My friend has a lovely room with a great view to the garden - something I would like when my time comes.
The home has a few issues which could do with improvement but overall, it is a nice place and is very friendly.
Thank you for taking the time to provide feedback about the home. We are very pleased that you are overall happy with the home. We always strive to make improvements to enhance Resident and relative experience.
My mother, despite being terminally ill, was extremely happy with ALL aspects of Chapel Level, including the cleanliness and attention to detail. The staff members at ALL levels were absolutely outstanding and this is what makes Chapel Level an excellent CARING home.
My sincere thanks for making Mum's end of life care so comfortable.
So delightful to visit your lovely home. I love your decor and friendly staff. My visit is always an adventure.
I find the staff very helpful and the home is very modern and clean. Makes it a pleasure to visit my brother, with my sister.
My own mother needed more nursing care as she was failing very quickly at her other care home. I was very impressed with Chapel Level care home. My mum's health improved dramatically when I transferred her, due to the nursing staff and care assistants attitudes and care they gave her. She was so bright and engaged with all staff.
She was given a second chance.
I would recommend this care home because of the carers they do a good job for all residents. They are so nice to you when you visit if it was not for them It would fall apart. The place is clean and tidy and the management are ok and the cleaners do a good job too.
Staff very helpful when asked. Sometimes information doesn't get passed on.
Thank you for your kind comment about the care staff at Chapel Level, here at HC-One we always strive to provide our residents with the kindest care. We continually look for ways to improve our service not only to residents, but to all who visit the home and with this in mind, I will certainly look...
My dad was a resident at Chapel Level and we were very pleased with the way he was looked after, so we had no hesitation in placing our mum in your care and I have to say she has never looked healthier and happier in recent years, so a big thank you to all the staff at Chapel Level for doing a fantastic job.
Have found the staff friendly and caring. The home is always clean and usually smells nice.
After difficult weeks in hospital my husband became a resident at the end of August 18. He has not settled well probably because of his dementia and mobility issues. His choice is to spend all his time in his room. He appears to enjoy his food. Staff are kind, caring and keep him looking clean and tidy.
I have visited my service user over the last year and I have been very happy with the home. The staff are friendly, they have interesting activities and my service user never has a complaint. I usually have my grandson with me and we are made welcome.
My father is very happy here. However, the medication provided takes too long to get here and the cream he needs is not what is ordered. It is too small I.e 50g instead of 500g.
Thank you for giving positive feedback about your Father being happy in the home. We would like to assure you that we do order the larger sizes but we cannot control what is supplied from the pharmacy, however, we do communicate regularly with them regarding this.
I have always found the staff caring and helpful with my dad and other residents. They provide holistic care centred on the client's needs.
My uncle (though still not settled) appears to be well looked after. Meals excellent, staff friendly, all as expected from the care home.
I have found all staff to be helpful and polite when organising a place for Mum. Mum's health and wellbeing has improved enormously in the short time she has been a resident. I feel comfortable to talk to staff if I have any concerns or comments.
Well supervised and staff you can go to them with any problems and they will sort anything out.
Matron has a well-run home, and anything she can do, she is there to help in any way.
The home is always clean and fresh. Staff presence and attention to residents and visitors is always apparent. Providing fees are affordable, this would be an attractive residence for anyone unable to remain in their own home.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 12 June 2025- How well do we support people's wellbeing?Good
(4)
- How good is our leadership?Very Good
(5)
- How good is our staff team?Good
(4)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 26 Nov 2025
HC-One Scotland’s Chapel Level Care Home in Kirkcaldy, Fife is delighted to welcome residents, families, neighbours, and the wider Kirkcaldy community to its festive Christmas Fayre on Saturday 6th December,...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
There are no upcoming events for Chapel Level Care Home.
Meet the Team (1)

What does ‘kindness’ mean to you?
“Kind care to me is treating others as you wish to be treated.”
As a Health Care Professional, Susan has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked in the care sector for many years, Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Susan remarked:
“I enjoy being able to share skills and experiences with fellow Colleagues to allow them to deliver the level of care our Residents need, to make the environment a home from home.”
Susan has also achieved much outside of work, with her proudest achievement being the owner of a special Care Home for elderly ladies.
Outside of work, Susan enjoys going on holiday and spending time with good friends.
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