Chapel Level Care Home

34 Broom Gardens, Kirkcaldy KY2 6YZ
Review Us
9.8 121 Reviews
  • Chapel Level Care Home, Kirkcaldy
Located in the lovely town of Kirkcaldy, Chapel Level care home offers personalised nursing and nursing dementia care to older people.

The friendly home offers many facilities for residents to enjoy, including an onsite hair salon, café and a lovely garden area to relax and unwind. The dining areas are the perfect space for residents to relax and enjoy dining with family and friends.

By getting to know each individual resident at Chapel Level, the team are able to offer a lifestyle to suit everyone's personalities and interests. Whether they prefer getting stuck in to the wellbeing and activities programme or embracing the slower of life, residents are encouraged to spend their days exactly how they choose.

Community is also an integral part of life at Chapel Level. Through events with local schools, charities and businesses in the area, residents are encouraged to build positive relationships across the Kirkcaldy neighbourhood.
Show Chapel Level Care Home on the Map

Care Provided by Chapel Level Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1150
  • Self-Funded Nursing Dementia Care: from £1150
  • RESPITE Self-Funded Nursing Care: from £1150
  • RESPITE Self-Funded Nursing Dementia Care: from £1150

These prices are only a guideline, please contact Chapel Level Care Home to find out the exact price for your requirements.

Contact Chapel Level Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Chapel Level Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Susan Connell (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (60)

Chapel Level Care Home Reviews (121)

9.8

Chapel Level Care Home has a Review Score of 9.8 (9.796) out of 10, based on 37 reviews in the last 2 years.
Over all time Chapel Level Care Home has 121 reviews.

Overall Experience
  • 83
  • 30
  • 4
  • 3
  • 1
Date Published
  • 121
  • 6
  • 18
  • 37
  • 84
Reviewer Connection to Chapel Level Care Home
  • 30
  • 20
  • 11
  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 121, showing 81-100
Review from Angela H (Daughter of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum came here in February 2018 and has settled very well with the help of staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William G (Son of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff here are very attentive and caring. My mother was treated with dignity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheena H (Daughter of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff were efficient and empathetic. I liked how the residents appeared to love a staff member in the main lodge most of the time. They engaged the residents in conversation and games. There was a wide range of activities organised, including days out. There appeared to be a lot of agency staff
towards the end of Mum's time at the home. I have to say I was disappointed with the laundry system. Mum always had other people's clothes were all labelled either with name tapes or permanent markers.


I was disappointed a bible of Mum's was not found yet. It had special significance to us as our brother's death notice (he died a baby) was posted in the front.


Overall, I would certainly recommend Chapel Level to interested parties.

Reply from Clare Sheehan, Careline Advisor at Chapel Level Care Home
Thank you for your kind comments about staff and activities. I am so sorry that your other experiences fell short of the very high standards that we expect at HC-One. We are looking at ways to improve…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I B (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite the fact that our mother was only in Chapel Level Care Home for two weeks before she died, we can recommend the home for the excellent care and attention she received. She received the necessary 24/7 care she required and we were always welcome anytime. Her last days were sensitively monitored
and we were kept up to date with her declining condition. It was a great comfort to us to know she was never alone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane N (Niece of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank all staff at Chapel Level Care Home enough for the care given to my auntie who resided there for 4 years. Every aspect, from staff to cleanliness and comfort, was exceptional. I cannot praise this care provider highly enough. It would certainly be my first choice if I required care for
another family member.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lee A (Son of Resident) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was in Chapel for 6 weeks on respite care, when we needed to look for long term care the Staff were very helpful and supportive. Nice place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda D (Niece of Resident) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were kept well informed during my aunt's final short illness. We were pleased to have found a home near her village so friends could call in to see her. She always looked well cared for and appeared to have made friends on the dementia unit. As a registered nurse myself, I was able to converse nurse
to nurse by telephone as we all live 400 miles away.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C A (Granddaughter of Resident) published on 29 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I hated the thought of my grandmother moving into care it wasn't anything that any of us wanted, I'm pleased to say that after a few ups and downs we picked the best place for her. Thank you to all the staff for the kindness you gave not only to my gran but to all of her family
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert M (Regular Volunteer) published on 25 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been volunteering at this home for some time now, taking the residents outs and about on day trips. They all thoroughly enjoy their trip on the bus as I do take them out. The care staff are excellent and very helpful when they take the residents out and about in the bus to various trips and visits
to museum and events etc. It is always a pleasure to take the residents out - especially with the backup from the home which ensures the residents get the best days out possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alana R (Niece of Resident) published on 25 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel the care given was exemplary, I particularly liked the fact that people would sit with my relative and talk with him and the communication within the home was excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Scott F (Son of Resident) published on 24 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff within the home are friendly and welcoming. Mum had previously been in Chapel Level for respite and when requiring long-term care for her the support offered by the home was excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L S (Granddaughter of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very welcoming, friendly on each arrival.


The only issue is for my gran to have a chair so she is comfortable and able to join in activities taking place.


I believe the issue is resolved, however, slight lack of communication during this process. Overall my gran is well cared for happy and content.

Reply from Clare Sheehan, Care Advisor at Chapel Level Care Home
Thank you for your lovely review of the care and staff within Chapel Level. It can be frustrating waiting for specialist equipment. It is with the specialist equipment team within HC-One whom are…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Iain R (Son of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the home since June 2017. She is peg fed and therefore does not get any food orally. The staff are kind and caring. The activity coordinator has been very good. We have has some trouble getting a chair for mum to be comfortable in when out of her bed and the communication could have
been better relating to this subject. Mum is comfortable in her bed but would like a cup of tea every now and again (more input from SALT would be good) staff and management are very friendly and supportive to both mum and us as a family.
Reply from Clare Sheehan, Care Advisor at Chapel Level Care Home
Thank you for your lovely review of the care and staff within Chapel Level. It can be frustrating waiting for specialist equipment. It is the specialist equipment team within HC-One whom are…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvonne F (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother settled quickly to Chapel Level Care Home after having previously moved from a care home to hospital. The staff are lovely and very caring and supportive and the nursing care both present and past has been very attentive and informative, as well as listening to concerns regarding my mother's
health.


The setting is comfortable and access to the extra lounge can make visiting more relaxing, allowing space to sit and chat away from the main area. The activities co-ordinator is dedicated to her job and tries hard to involve both residents and their family/friends. Overall I am happy with everything.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol L (Wife of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this care home very friendly and the staff attentive to each resident's needs. There is nothing they won't do for you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Niece of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very welcoming and my aunty and uncle are happy which makes us happy. Staff are very friendly activities is just fab.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David F (Son-in-law of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is in the dementia unit at Chapel Care Home and the care she receives is excellent when visiting if anything is needed the staff are more than happy to assist even with small tasks like pouring a cup of drink.
It is reassuring to know that she is well looked after, fed regularly with
good meals and safe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol D (Wife of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has only been here a short time he was not to well when he came here but he has picked up since he has come I would recommend this care home the carers can't do enough fo9r him they are there for his needs as he needs 24 hour care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alexander C (Husband of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service in all respects. My wife was really well looked after and she seemed to enjoy her time in the home., I was very pleased to see her so happy and contented. A great big thank you to all for the way you cared for my wife.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gail G (Daughter-in-law of Resident) published on 12 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident in Chapel Level for 5 years until she passed away a few weeks ago. I cannot thank the staff enough for making it a safe, comfortable and loving home for her. She was always well cared for, with dignity and respect and was genuinely looked after and loved by all the staff.
Not only did they care for her but for us as well. We are forever grateful to them all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Chapel Level Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.796 for Chapel Level Care Home is calculated as follows: ( (375 Excellents x 5) + (42 Goods x 4) + (11 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 436 Ratings = 4.796
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chapel Level Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 12 Jun 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Very good (5)
How good is our staff team?
Good (4)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (1)

Susan

Susan Connell

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kind care to me is treating others as you wish to be treated.”


As a Health Care Professional, Susan has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked in the care sector for many years, Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Susan remarked:


“I enjoy being able to share skills and experiences with fellow Colleagues to allow them to deliver the level of care our Residents need, to make the environment a home from home.”


Susan has also achieved much outside of work, with her proudest achievement being the owner of a special Care Home for elderly ladies.


Outside of work, Susan enjoys going on holiday and spending time with good friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chapel Level Care Home to verify any information. View our terms and conditions. Chapel Level Care Home has an Enhanced Service - more info.