Chapel Level Care Home

I have always found the staff caring and helpful with my dad and other residents. They provide holistic care centred on the client's needs.

My uncle (though still not settled) appears to be well looked after. Meals excellent, staff friendly, all as expected from the care home.

I have found all staff to be helpful and polite when organising a place for Mum. Mum's health and wellbeing has improved enormously in the short time she has been a resident. I feel comfortable to talk to staff if I have any concerns or comments.

Matron has a well-run home, and anything she can do, she is there to help in any way.

The home is always clean and fresh. Staff presence and attention to residents and visitors is always apparent. Providing fees are affordable, this would be an attractive residence for anyone unable to remain in their own home.

Gran gets all she needs and is very happy here.

My grandad was also a resident here a number of years ago and it has greatly improved since then.

My mum came here in February 2018 and has settled very well with the help of staff.

All staff here are very attentive and caring. My mother was treated with dignity.

The care staff were efficient and empathetic. I liked how the residents appeared to love a staff member in the main lodge most of the time. They engaged the residents in conversation and games. There was a wide range of activities organised, including days out. There appeared to be a lot of agency staff towards the end of Mum's time at the home. I have to say I was disappointed with the laundry system. Mum always had other people's clothes were all labelled either with name tapes or permanent markers.

I was disappointed a bible of Mum's was not found yet. It had special significance to us as our brother's death notice (he died a baby) was posted in the front.

Overall, I would certainly recommend Chapel Level to interested parties.

Despite the fact that our mother was only in Chapel Level Care Home for two weeks before she died, we can recommend the home for the excellent care and attention she received. She received the necessary 24/7 care she required and we were always welcome anytime. Her last days were sensitively monitored and we were kept up to date with her declining condition. It was a great comfort to us to know she was never alone.

I cannot thank all staff at Chapel Level Care Home enough for the care given to my auntie who resided there for 4 years. Every aspect, from staff to cleanliness and comfort, was exceptional. I cannot praise this care provider highly enough. It would certainly be my first choice if I required care for another family member.

My Mum was in Chapel for 6 weeks on respite care, when we needed to look for long term care the Staff were very helpful and supportive. Nice place.

We were kept well informed during my aunt's final short illness. We were pleased to have found a home near her village so friends could call in to see her. She always looked well cared for and appeared to have made friends on the dementia unit. As a registered nurse myself, I was able to converse nurse to nurse by telephone as we all live 400 miles away.

I hated the thought of my grandmother moving into care it wasn't anything that any of us wanted, I'm pleased to say that after a few ups and downs we picked the best place for her. Thank you to all the staff for the kindness you gave not only to my gran but to all of her family

Been volunteering at this home for some time now, taking the residents outs and about on day trips. They all thoroughly enjoy their trip on the bus as I do take them out. The care staff are excellent and very helpful when they take the residents out and about in the bus to various trips and visits to museum and events etc. It is always a pleasure to take the residents out - especially with the backup from the home which ensures the residents get the best days out possible.

I feel the care given was exemplary, I particularly liked the fact that people would sit with my relative and talk with him and the communication within the home was excellent.

Staff within the home are friendly and welcoming. Mum had previously been in Chapel Level for respite and when requiring long-term care for her the support offered by the home was excellent.

Very welcoming, friendly on each arrival.

The only issue is for my gran to have a chair so she is comfortable and able to join in activities taking place.

I believe the issue is resolved, however, slight lack of communication during this process. Overall my gran is well cared for happy and content.

Mum has been in the home since June 2017. She is peg fed and therefore does not get any food orally. The staff are kind and caring. The activity coordinator has been very good. We have has some trouble getting a chair for mum to be comfortable in when out of her bed and the communication could have been better relating to this subject. Mum is comfortable in her bed but would like a cup of tea every now and again (more input from SALT would be good) staff and management are very friendly and supportive to both mum and us as a family.