
I would never consider anywhere else that I would put my husband, to me I made the perfect choice.Grace F(Wife of Resident/Service User)



I would never consider anywhere else that I would put my husband, to me I made the perfect choice.Grace F(Wife of Resident/Service User)



Located in the lovely town of Kirkcaldy, Chapel Level care home offers personalised nursing and nursing dementia care to older people.
The friendly home offers many facilities for residents to enjoy, including an onsite hair salon, café and a lovely garden area to relax and unwind. The dining areas are the perfect space for residents to relax and enjoy dining with family and friends.
By getting to know each individual resident...
Care Provided by Chapel Level Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Chapel Level Care Home for full pricing details and T&Cs.
Contact Chapel Level Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Susan Connell(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
- Number of floors: 1
Room Information
- Single Rooms (60)
Chapel Level Care Home Reviews (123)
Chapel Level Care Home has a Review Score of 9.9 (9.903) out of 10, based on 26 reviews in the last 2 years.
Over all time Chapel Level Care Home has 123 reviews.
Gran gets all she needs and is very happy here.
My grandad was also a resident here a number of years ago and it has greatly improved since then.
My mum came here in February 2018 and has settled very well with the help of staff.
All staff here are very attentive and caring. My mother was treated with dignity.
The care staff were efficient and empathetic. I liked how the residents appeared to love a staff member in the main lodge most of the time. They engaged the residents in conversation and games. There was a wide range of activities organised, including days out. There appeared to be a lot of agency staff towards the end of Mum's time at the home. I have to say I was disappointed with the laundry system. Mum always had other people's clothes were all labelled either with name tapes or permanent markers.
I was disappointed a bible of Mum's was not found yet. It had special significance to us as our brother's death notice (he died a baby) was posted in the front.
Overall, I would certainly recommend Chapel Level to interested parties.
Thank you for your kind comments about staff and activities. I am so sorry that your other experiences fell short of the very high standards that we expect at HC-One. We are looking at ways to improve the laundry service and again I apologise for any inconvenience caused, I can understand that it...
Despite the fact that our mother was only in Chapel Level Care Home for two weeks before she died, we can recommend the home for the excellent care and attention she received. She received the necessary 24/7 care she required and we were always welcome anytime. Her last days were sensitively monitored and we were kept up to date with her declining condition. It was a great comfort to us to know she was never alone.
I cannot thank all staff at Chapel Level Care Home enough for the care given to my auntie who resided there for 4 years. Every aspect, from staff to cleanliness and comfort, was exceptional. I cannot praise this care provider highly enough. It would certainly be my first choice if I required care for another family member.
My Mum was in Chapel for 6 weeks on respite care, when we needed to look for long term care the Staff were very helpful and supportive. Nice place.
We were kept well informed during my aunt's final short illness. We were pleased to have found a home near her village so friends could call in to see her. She always looked well cared for and appeared to have made friends on the dementia unit. As a registered nurse myself, I was able to converse nurse to nurse by telephone as we all live 400 miles away.
I hated the thought of my grandmother moving into care it wasn't anything that any of us wanted, I'm pleased to say that after a few ups and downs we picked the best place for her. Thank you to all the staff for the kindness you gave not only to my gran but to all of her family
Been volunteering at this home for some time now, taking the residents outs and about on day trips. They all thoroughly enjoy their trip on the bus as I do take them out. The care staff are excellent and very helpful when they take the residents out and about in the bus to various trips and visits to museum and events etc. It is always a pleasure to take the residents out - especially with the backup from the home which ensures the residents get the best days out possible.
I feel the care given was exemplary, I particularly liked the fact that people would sit with my relative and talk with him and the communication within the home was excellent.
Staff within the home are friendly and welcoming. Mum had previously been in Chapel Level for respite and when requiring long-term care for her the support offered by the home was excellent.
Very welcoming, friendly on each arrival.
The only issue is for my gran to have a chair so she is comfortable and able to join in activities taking place.
I believe the issue is resolved, however, slight lack of communication during this process. Overall my gran is well cared for happy and content.
Thank you for your lovely review of the care and staff within Chapel Level. It can be frustrating waiting for specialist equipment. It is with the specialist equipment team within HC-One whom are ensuring that the equipment sourced meets the requirements. Stage 3 specialised chairs are made to...
Mum has been in the home since June 2017. She is peg fed and therefore does not get any food orally. The staff are kind and caring. The activity coordinator has been very good. We have has some trouble getting a chair for mum to be comfortable in when out of her bed and the communication could have been better relating to this subject. Mum is comfortable in her bed but would like a cup of tea every now and again (more input from SALT would be good) staff and management are very friendly and supportive to both mum and us as a family.
Thank you for your lovely review of the care and staff within Chapel Level. It can be frustrating waiting for specialist equipment. It is the specialist equipment team within HC-One whom are ensuring that the equipment sourced meets the requirements. Stage 3 specialised chairs are made to order...
My mother settled quickly to Chapel Level Care Home after having previously moved from a care home to hospital. The staff are lovely and very caring and supportive and the nursing care both present and past has been very attentive and informative, as well as listening to concerns regarding my mother's health.
The setting is comfortable and access to the extra lounge can make visiting more relaxing, allowing space to sit and chat away from the main area. The activities co-ordinator is dedicated to her job and tries hard to involve both residents and their family/friends. Overall I am happy with everything.
I find this care home very friendly and the staff attentive to each resident's needs. There is nothing they won't do for you.
The home is very welcoming and my aunty and uncle are happy which makes us happy. Staff are very friendly activities is just fab.
It is reassuring to know that she is well looked after, fed regularly with good meals and safe.
My husband has only been here a short time he was not to well when he came here but he has picked up since he has come I would recommend this care home the carers can't do enough fo9r him they are there for his needs as he needs 24 hour care.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 12 June 2025- How well do we support people's wellbeing?Good
(4)
- How good is our leadership?Very Good
(5)
- How good is our staff team?Good
(4)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 26 Nov 2025
HC-One Scotland’s Chapel Level Care Home in Kirkcaldy, Fife is delighted to welcome residents, families, neighbours, and the wider Kirkcaldy community to its festive Christmas Fayre on Saturday 6th December,...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
There are no upcoming events for Chapel Level Care Home.
Meet the Team (1)

What does ‘kindness’ mean to you?
“Kind care to me is treating others as you wish to be treated.”
As a Health Care Professional, Susan has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked in the care sector for many years, Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Susan remarked:
“I enjoy being able to share skills and experiences with fellow Colleagues to allow them to deliver the level of care our Residents need, to make the environment a home from home.”
Susan has also achieved much outside of work, with her proudest achievement being the owner of a special Care Home for elderly ladies.
Outside of work, Susan enjoys going on holiday and spending time with good friends.
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