Chapel Level Care Home

34 Broom Gardens, Kirkcaldy KY2 6YZ
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9.8 117 Reviews
  • Chapel Level Care Home, Kirkcaldy
Located in the lovely town of Kirkcaldy, Chapel Level care home offers personalised nursing and nursing dementia care to older people.

The friendly home offers many facilities for residents to enjoy, including an onsite hair salon, café and a lovely garden area to relax and unwind. The dining areas are the perfect space for residents to relax and enjoy dining with family and friends.

By getting to know each individual resident at Chapel Level, the team are able to offer a lifestyle to suit everyone's personalities and interests. Whether they prefer getting stuck in to the wellbeing and activities programme or embracing the slower of life, residents are encouraged to spend their days exactly how they choose.

Community is also an integral part of life at Chapel Level. Through events with local schools, charities and businesses in the area, residents are encouraged to build positive relationships across the Kirkcaldy neighbourhood.
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Care Provided by Chapel Level Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1150
  • Self-Funded Nursing Dementia Care: from £1150
  • RESPITE Self-Funded Nursing Care: from £1150
  • RESPITE Self-Funded Nursing Dementia Care: from £1150

These prices are only a guideline, please contact Chapel Level Care Home to find out the exact price for your requirements.

Contact Chapel Level Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Chapel Level Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Susan Connell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (60)

Chapel Level Care Home Reviews (117)

9.8

Chapel Level Care Home has a Review Score of 9.8 (9.777) out of 10, based on 33 reviews in the last 2 years.
Over all time Chapel Level Care Home has 117 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Chapel Level Care Home
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Total of 117, showing 1-20
Review from Anthony K (Son of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Most of the staff are friendly. Meals very nice. They put on good shows for the elderly with nice singers. Rooms are nice and tidy. My mums hygiene is not been good at all since she got here, hair very greasy for 3 to 4 days which meant she wasn't getting showered or bathed. But had a word with staff
nurse and seems to be fine now. Made my mum appointment with foot chiropodist a month ago, and still not got seen to.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Chapel Level Care Home

Thank you for taking the time to bring to our attention your areas of concerns around your Mother's personal care. I am pleased to hear that following discussion and agreed actions that you now feel there is an improvement in your Mother's grooming.I apologise for the delay in chiropody treatment due to our long serving chiropodist retiring, however, I am delighted that we have secured the services of another whom I anticipate will join the service shortly.

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Review from Iain F (Son of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here since the 22nd of April 25. After the expected settling in period, she is very happy with her experience of living here. She particularly mentions how good the staff are with her, and she definitely enjoys the food.
Most importantly, she has mentioned how safe she feels.
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Review from D B (Husband of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, no complaints. Service and staff are delightful. I thank them very much.
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Review from Jessie G (Partner of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner needed to go in for 1 week respite and from the minute he arrived he was treated with so much kindness from all staff. The staff care so much and made him feel at home along with everyone who visited him. Whilst all staff are very professional they are so welcoming & friendly.
Certainly
recommend home to anyone who needs their loved ones cared for by passionate people.
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Review from T R (Wife of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The stay for my wife was everything I expected and more. My wife has the best time and was looked after by a dedicated team who looked after her needs. They made her stay like she was on holiday, and it done wonders for her respite.
Thank you xx
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Review from E M (Sister-in-law of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister in law is really settled here and she is well looked after. We are really pleased with the facilities. She seems very happy.
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Review from J O (Friend of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant entrance, staff all nice, saying good morning etc. Room very comfortable and well appointed. There seems to be enough staff. Meals could be warmer, but plenty of changes, I am happy to support this review. The client is safe so that's good.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Chapel Level Care Home

Thank you for you for taking the time to leave a review for Chapel Level Care Home all feedback is very important to us. We appreciate your comments regarding our meals service. Please speak with the Home Manager on your next visit to the home to discuss any specific concerns you may have.

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Review from William M (Grandson of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been in Chapel Level Care Home for 3 years, she has took to the change really well and made some good friends. The variety of food is what she would eat at home. the care staff are excellent with her and i feel if there were any issues, I can talk to carers or management.
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Review from Kathleen M (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's now 2 plus years since mum came to Chapel Level, and she has blossomed due to the dedication of staff there. I couldn't have made a better choice everyone is so friendly and helpful, it's like a big family. Well done to everyone there keep up the good work.
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Review from A B (Wife of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall care provided to my husband is excellent. The care home is spotlessly clean, warm , bright and welcoming. The food is first class, with residents dietary needs catered for. The staff are all very caring. Efficient and friendly. It is a comfort to me to see my husband happy and content and
well cared for. The smile on his face says it all.
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Review from Arthur F (Husband of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly and relaxing atmosphere where residents and relatives are treated like VIPs.
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Review from Michael B (Son of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chapel Level Care Home is well run, staff are fantastic. Always feel very welcome and can see residents are well looked after.
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Review from Gail C (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have always promoted my mum's choice by using different strategies that are person centred to meet her needs.
Staff take on board what works for mum and her preferences. When mum has been unsettled when I leave, staff are always available to address my concerns. Nothing is too much for the staff
and the staff who have supported mum have always been approachable. The staff have a holistic approach and have a wrap around approach which includes the carers/family. Our first impressions were around how friendly everyone was from admin to support and the manager.
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Review from J T (Son of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a pleasant care home. Friendly care staff. The job to a high standard, with good care and dignity maintained. The food is nice and rooms are always clean and tidy, never had any problems or concerns with how the home functions. Carers contact me regularly to ask if I am happy with the service,
highly recommend.
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Review from I D (Wife of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chapel Level is what every care home should strive for. The welcoming staff always have a smile and a willingness to make every visit a pleasure. Their care and attention makes me and my husband contented that our decision, to make this his future home, a great one. The homely decor and the comfortable
facilities with the attention to detail, alongside the cleanliness its as near to a home from home that we could wish for.
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Review from Sarah Y (Friend of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, clean and homely environment. Very pleased to see Care Home manager visible at every visit leading the team from the front. Excellent meal choices.
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Review from Ryan S (Grandson of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to say how utterly amazing the staff are at Chapel Level Care Home. Me and my wife just got married in the middle of October and unfortunately due to my gran's dementia she was unable to attend the wedding. To allow my gran to be part of our special celebration the care home said that they
would put on a spread so that we could come into the home and celebrate with my gran which in itself was an amazing gesture.
The whole family surprised my gran with a visit to the home the day after our wedding and we all wore our wedding outfits. The look on my grans face when we walked in and surprised her was absolutely amazing and this turned out to be even more emotional than the real wedding the day before.
They put on a fantastic spread of food and a wedding cake for us. They also had singers and music so we could have a dance with gran and also invited some of the other residents to join in, where they all had an amazing time.
So just a huge thank you to the truly amazing staff.
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Review from C M (Daughter of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in really well in Chapel Level Care Home. The staff are all very friendly and attentive. It has given us so much peace of mind that she is in a safe and secure environment with 24 hour care. It felt like a huge decision when deciding which care home for mum but we felt so happy with
our decisions in Chapel Level.
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Review from E M (Sister of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is excellent and the staff from management down to all other staff go above and beyond to help and support you to make you comfortable and cared for.
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Review from T A (Husband of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All excellent. What staff did is very good. Happy with everything. Food is very good. My wife is not a big eater.
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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Chapel Level Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.777 for Chapel Level Care Home is calculated as follows: ( (331 Excellents x 5) + (40 Goods x 4) + (11 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 390 Ratings = 4.777
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chapel Level Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 6 Dec 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Very good (5)
How good is our staff team?
Good (4)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Susan

Susan Connell

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kind care to me is treating others as you wish to be treated.”


As a Health Care Professional, Susan has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked in the care sector for many years, Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Susan remarked:


“I enjoy being able to share skills and experiences with fellow Colleagues to allow them to deliver the level of care our Residents need, to make the environment a home from home.”


Susan has also achieved much outside of work, with her proudest achievement being the owner of a special Care Home for elderly ladies.


Outside of work, Susan enjoys going on holiday and spending time with good friends.

Frequently Asked Questions about Chapel Level Care Home

What types of Care is Chapel Level Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chapel Level Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Chapel Level Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is Chapel Level Care Home to the centre of Kirkcaldy?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chapel Level Care Home to verify any information. View our terms and conditions. Chapel Level Care Home has an Enhanced Service - more info.