Chapel Level Care Home, Kirkcaldy, Fife
Chapel Level Care Home, Kirkcaldy, Fife
Chapel Level Care Home, Kirkcaldy, Fife

Chapel Level Care Home is a purpose-built 60-bedded property for people who require nursing dementia care and general nursing care. Residents are cared for by a kind and dedicated team of staff, in a comfortable and friendly environment, where specially designed furnishings feature in the home’s various lounge areas.

Bedrooms are well-equipped and meals are freshly prepared onsite by Chapel Level chefs who can cater for special dietary requirements and preferences.

Group: HC-One

Person in charge: Sarah Fowler (Manager)

Local Authority / Social Services: Fife Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Learning Disability • No Medical Intervention • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Asperger Syndrome • Autism/ASD • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Arabic, Malay, Tagalog

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Chapel Level Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 08 Dec 2017

Please contact us for information regarding our bed availability

Reviews

9.6 Chapel Level Care Home has a Review Score of 9.6 (9.645)

The Review Score of 9.6 (maximum of 10) for Chapel Level Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Chapel Level Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.645 for Chapel Level Care Home is calculated as follows: ( (198 Excellents x 5) + (69 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 282 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Chapel Level Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 16 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chapel Level Care Home?

  • Extremely LIKELY
    18
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chapel Level Care Home

  • Resident / Service User
    6
  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • more

Excellent service in all respects. My wife was really well looked after and she seemed to enjoy her time in the home., I was very pleased to see her so happy and contented. A great big thank you to all for the way you cared for my wife.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law was a resident in Chapel Level for 5 years until she passed away a few weeks ago. I cannot thank the staff enough for making it a safe, comfortable and loving home for her. She was always well cared for, with dignity and respect and was genuinely looked after and loved by all the staff. Not only did they care for her but for us as well. We are forever grateful to them all.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend was looked after very well.
Staff were caring, friendly and caring to him personally.
The range of food was good but my friend had different every-day food needs and this was the home's only difficulty. He would have rated this part of the care poor.
Overall the home was very clean, a good atmosphere and the facilities were of a good standard.

How likely would you be to recommend Chapel Level Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My sister in law was in this home for a short time but I would like to thank you for the high standard of care and the beautiful surroundings.

How likely would you be to recommend Chapel Level Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always easy to access and visit my cousin and his wife. Home always clean, staff friendly, cheery, hard working. Meals on menu always look favourably good. Parking can sometimes be a bit tight but understand it is how it is.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Wife being very well cared for. Very cosy care home. Good sized bedrooms.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been here for three weeks and my stay has been extended. We are awaiting further help for me at home to be put in place. I have been very happy here. The staff are so kind and so helpful. They can't do enough to help. The staff make some time to talk and always answer any question. I feel I trust them and can talk about anything.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care home is excellent. Very good standard of care and rehabilitation. I feel very good and happy.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is clean and staff are friendly. The home has a homely environment and is very flexible in your needs.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been in the care home and feels secure and safe. There is good overall care from the staff. He is looked after pretty well. I am very satisfied with everything.

How likely would you be to recommend Chapel Level Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Visit my friend on a regular basis and the home is a pleasure to visit. They have recently been all decorated and alterations which are lovely. Can't wait till the summer when we can use the court yard again. Would recommend this home and will keep in mind when my time comes.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mother-in-law moved into home. Management and all staff we interacted with were very helpful and supportive.
Father-in-law move in 3 weeks later and again they were very supportive.
Care - all aspects have been of a high standard and communication very good.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Although my husband spent only 9 days in Chapel Level, the level of care given was exceptional. All of the staff went the extra mile for both my husband and myself. I felt that I had made friends. I thank them for the endless cups of tea and comfort. I would recommend this care home without hesitation.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was referred by her social worker for respite as she began to wander out from her sheltered house and there was concern for her safety.
She spent a total of 19 days at Chapel Level and from the 1st day was treated extremely well by all staff.
The staff were caring, understanding and very helpful. I had no hesitation in leaving my mother there as I knew she was safe and secure and would be well looked after.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I feel happy to leave my husband here. Staff are cheery and helpful and it's good food.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Whenever I visit my dad I find all the staff to be very friendly and welcoming. They're all very helpful when I need any information and everyone is interested to know how I'm feeling as well.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Enjoyed most of the time and had a lot of fun doing quizzes and chatting to other residents. The room I had was really comfortable and bright. Staff were really good and helpful. Thoroughly enjoyed my stay.

How likely would you be to recommend Chapel Level Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife and I would like to thank you and the staff for the care and attention we have received with our short stay at your care home. You should all be proud of yourselves, and my wife and I give you 5+ stars for the excellent care we received.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very friendly and supportive. Made to feel very welcome. Care excellent. Was respite care, my family member was in for, she is now moving into a HC One home permanently.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My uncle was with you for 6 weeks and in that time he was cared for appropriately.

How likely would you be to recommend Chapel Level Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Bad news travels quickly and widely and the care home sector is often newsworthy for the wrong reasons. However the care, nursing, attention and respect my father received was second to none. From care assistants to staff nurses, care was always evident and care and attention also spread to the family during any visits. Even as dads dementia accelerated and his physical health declined staff were always caring and concerned. At the end both father and family were given first class service, significantly easing dads passing away, never an easy time but all the staff were professional and caring throughout.

How likely would you be to recommend Chapel Level Care Home? Likely

Average Rating: 

 4.9 out of 5

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Been lovely, excellent service, staff are helpful and friendly and work really hard.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff were excellent while my mum was ill, changing her as required and popping into her room to ensure she was ok and did not require anything. Calling out the Doctor if they felt it was required, and as mum required more care as she moved towards death. The staff could not be faulted being there for mum and for us. After he death the staff treated mum with dignity and supported me with no rush to do things or leave. I can't thank them enough.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Here for a short period of respite. I liked my room and staff were helpful and friendly. I enjoyed my stay and made some new friends. I would recommend Chapel Level.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Sarah

Sarah Fowler

Job Title: Home Manager

Joined: 2016

Description:

As a Registered Nurse, Sarah has over 15 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Sarah joined Chapel Level as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Chapel Level.

When asked what she enjoys most about her role, Sarah remarked: “I really enjoy meeting new Residents and hearing about their lives, their families and their achievements.”

Outside of work, Sarah loves nothing more than a good book, or rather several good books at any one time!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Chapel Level Care Home