Chapel Level Care Home

(Please note, star ratings are based on initial communication and visit)

Chapel Level Care Home was recommended to my wife and I by a friend whose husband is in another local care home managed by the same company HC-One.

My father in law has been a resident for four months and we have been impressed by the care and compassion he has received. The standards at the care home have been set by the Manager who leads by example, and all nursing, support and administrative staff do a fabulous job. If they did not this would be evident.

My father in law is happy that he is in a safe environment, where somebody is around should he fall, that he is warm, and well fed and that there are optional social activities available (excellently co-ordinated by two friendly, engaging members of staff). Clothes are washed daily and returned to residents' rooms and meals are appealing and worth looking forward to, supplemented by morning and afternoon tea. Well done to all staff, resident facing and back of house. You are a credit to your professions and set the standard.

Lovely staff cosy like home clean the best home for dad food excellent, the grounds are well maintained gardens. My dad is well cared for he is always clean and tidy, I don't worry about him as much. He was always falling, when he was on his own.

We appreciated everyone's efforts involved in making him feel at home during his time spent with you and can now take comfort knowing that he is at peace.

We have noticed that as Dad's needs change his care has been adjusted accordingly. Everyone is kind, professional and caring. We are very grateful that we can leave our Dad and feel confident that he is cared for

From the initial visit to now 6 weeks into my mum's stay at Chapel Level Care Home have made the whole care experience very reassuring. The care and support that my mum has been given from the team and management has been outstanding. Originally, I was anxious about my mum living in a care home, however, due to the abundance of varied activities I am extremely pleased with the overall experiences given to my mum, especially in relation to menu plans, choice of food, beauty, care, activities and the overall atmosphere which is nurturing, caring and welcoming.

My mother spent 13 months at Chapel Level before sadly passing, aged 89. Throughout her stay she remarked regularly how much she enjoyed staying there. The staff, food and facilities were excellent and she always felt very safe and cared for. Her last few days were handled well and she was comfortable to the end. Susan and the team were empathetic and helpful and are a credit to the company.

Overall I am so pleased mum is here.

The care home is immaculate and I am always made very welcome when I visit.

My wife has vascular dementia, I cared for her at home until August 25, when I suffered a heart attack and was unable to continue caring for her. My wife has been living at Chapel Level Nursing Care Home since September 25. I was impressed with the facilities and liked the fact there were no stairs, my wife has chronic arthritis in both hips, so she has a wheel chair and walking aids. The staff at this facility are knowledgeable and caring. The food very good with a varied menu. Because of her lack of memory my wife took time to settle in, but staff were very patient with her. As I ask lots of questions and visit the home daily, the staff have been very patient with me.

Can't thank all the staff enough for love and care giving to him, nice to see their effort to improve all residents' quality of life, I really believe if wasn't for the move here we would have lost him now. Susan, also, I need to mention as a manager comes out of the office, takes time going round, speaks to resident. Family is also looked after and cared for too.

Came by to visit. I was surprised to see how clean and tidy the site and surroundings are. As I enter the front door, I could feel the warm and friendly welcome from the staff. The cleanliness and organized surroundings is pleasing to the eyes and gives a strong feeling of reassurance of a comfortable/safe care to all residents.

Most of the staff are friendly. Meals very nice. They put on good shows for the elderly with nice singers. Rooms are nice and tidy. My mums hygiene is not been good at all since she got here, hair very greasy for 3 to 4 days which meant she wasn't getting showered or bathed. But had a word with staff nurse and seems to be fine now. Made my mum appointment with foot chiropodist a month ago, and still not got seen to.

Very good, no complaints. Service and staff are delightful. I thank them very much.

Certainly recommend home to anyone who needs their loved ones cared for by passionate people.

Thank you xx

My sister in law is really settled here and she is well looked after. We are really pleased with the facilities. She seems very happy.

Pleasant entrance, staff all nice, saying good morning etc. Room very comfortable and well appointed. There seems to be enough staff. Meals could be warmer, but plenty of changes, I am happy to support this review. The client is safe so that's good.

My grandmother has been in Chapel Level Care Home for 3 years, she has took to the change really well and made some good friends. The variety of food is what she would eat at home. the care staff are excellent with her and i feel if there were any issues, I can talk to carers or management.

It's now 2 plus years since mum came to Chapel Level, and she has blossomed due to the dedication of staff there. I couldn't have made a better choice everyone is so friendly and helpful, it's like a big family. Well done to everyone there keep up the good work.