
I would never consider anywhere else that I would put my husband, to me I made the perfect choice.Grace F(Wife of Resident/Service User)



I would never consider anywhere else that I would put my husband, to me I made the perfect choice.Grace F(Wife of Resident/Service User)



Located in the lovely town of Kirkcaldy, Chapel Level care home offers personalised nursing and nursing dementia care to older people.
The friendly home offers many facilities for residents to enjoy, including an onsite hair salon, café and a lovely garden area to relax and unwind. The dining areas are the perfect space for residents to relax and enjoy dining with family and friends.
By getting to know each individual resident...
Care Provided by Chapel Level Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Chapel Level Care Home for full pricing details and T&Cs.
Contact Chapel Level Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Susan Connell(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
- Number of floors: 1
Room Information
- Single Rooms (60)
Chapel Level Care Home Reviews (123)
Chapel Level Care Home has a Review Score of 9.9 (9.903) out of 10, based on 26 reviews in the last 2 years.
Over all time Chapel Level Care Home has 123 reviews.
My Mothers move into care has been pleasantly and efficiently completed. The staff have been exemplary in my Mum's treatment. I am confident that the care and attention to her health and mental wellbeing is carried out in the future.
My husband has been with you for just over 2 months I am very happy with the care he gets. I know he can be snippy at times he doesn't mean any harm. Care is good. It's lovely and everywhere is nice and clean, he gets fresh clothes on daily so overall I am more than happy, thank you very much.
We will be back again. Lovely place.
I am very pleased with the care that is being provided. The staff are very friendly and helpful. It is early days yet but I think it will take a while for my father to settle down. He is still very mobile and active but I appreciate that he is being kept safe.
Staff made Dad very happy getting ready to go out for a family meal. It was very special for him to go with Great-grandchildren. He was like one of the kids himself. We would like to thank staff for making it possible.
I find Chapel Level Care Home to be a very comfortable, warm, welcoming place for my mum to live. It's bright and breezy and cannot fault the staff. Everyone is so friendly and very chatty. My mum is very settled and happy and is always saying how lovely the staff are. She also says the food is great. The entertainment is lovely too, with the activities coordinator doing a great job.
Chapel Level was marvellous, ensuring that large adjacent rooms were provided. The staff were so welcoming and considerate, taking small steps at a time so as to ease the transition and overcome any inevitable confusion and concern.
Please please do not put your loved one in this care home. We have had several issues culminating in the Care Inspectorate and social services being involved. Changes in management, along with dishonest staff sadly let our relative and our family down badly. It's a shame for the care staff there that do carry out their work properly and cannot be faulted but after our recent experience we would firmly advise against using this care home.
Please accept our sincere apologies that the experience you had at Chapel Level was not to the standard we would expect. We have been working very closely with the Local Authority and the Care Inspectorate over recent months to ensure that the care provided to our residents is to a high standard....
Everything is perfect. No complaints. Thank you.
It is a big decision choosing a care home for someone you love dearly, but I could have not asked for any more from the staff at Chapel Level. They have been incredible, even despite difficult circumstances with the pandemic, working hard to take care of my mum. She called them angels - not a bad word she could say. It brought us comfort through a difficult time as a family, and we would not hesitate to recommend Chapel Level Care Home to anyone. Thank you.
The staff and carers are very helpful and are always there when you need them, I have never ever found any fault in the home and it is very clean. I would never consider anywhere else that I would put my husband, to me I made the perfect choice.
My mother came into care here nearly 12 months ago with dementia, during Covid-19. Everyone has been amazing, all the staff have been knowledgeable and very good at keeping us informed. A member of staff, in particular, has been very good at telling us how mum has been doing and any other needs she may have. Thank you to all the staff for looking after my mum.
My review covers a period of being a resident at the Chapel Level Care Home for approximately two years to date. I have been taken by taxi from the care home to the main hospital on numerous occasions for health reasons. My most recent one being to the neurology department for my hearing, which they are going to fit me with hearing devices. The Chapel Level Care Home has been most helpful to me and my family and I thank them kindly for all their care and attention.
I did not receive a regular review and on the occasions I did, I repeated the need to encourage involvement with activities. If you say 'come on' rather than 'would you like to' he would always get involved. My father-in-law had many talents, including singing and playing the keyboard. However, at my last review in December, the member of staff did not know. I then received another call two days later! I felt on his passing to receive an invoice three days later was insensitive and my call to the office did not show compassion.
We are deeply sorry that you or your father-in-law had a negative experience at Chapel Level and would like to apologise for any distress caused. We have carried out a full investigation into your concerns and are happy to discuss our findings in full if you would be willing to give us the opportunity to do this.
I appreciate we are in the middle of a Covid pandemic. My mother was a resident for eight weeks. She entered the care home because she was unable to walk. She was 95 years old and had all her mental faculties. In the first week she fell twice - the second time she phoned me because no-one would answer her call. I had to phone the home. I had to suggest she was given a panic button. For the two weeks of isolation, she did not have a shower. She had no stimulation except TV. No one spent time with her. On the evening she died, I received a phone call to say she had died and could I get in touch with the undertaker to have her body removed. The Kind Care Company - I don't think so!
We are deeply sorry that you and your mother had a negative experience at Chapel Level and would like to apologise for any distress caused. We have carried out a full investigation into your concerns and are happy to discuss our findings in full if you would be willing to give us the opportunity to do this.
My Mum was a resident from October 2019 until August 2020. She entered Chapel Level with several healthcare challenges and was extremely well cared for. Her medical care gave reassurance to her and to her family. I know that she valued and appreciated the care and support and that she felt safe. That meant I relaxed too and benefited from the care of Mum's Chapel Level family. Thank you all.
My father-in-law was moved into Chapel Level Care Home last year. His final months saw such a change in him, he became more chatty again and so much happier compared to his previous care home, he was depressed and lonely. Chapel Level staff were amazing to the whole family and passed away very peacefully.
My Mum recently passed away in September after residing at Chapel Level Care Home for almost 3 years. The care and kindness she received from the dedicated staff was excellent, especially during the difficult time in her last few days. I can't praise them enough and wouldn't hesitate in recommending them.
Chapel Level always has a warm and friendly atmosphere to it. My partner has been a resident in Thistle unit at Chapel Level for 10 months now. During all of that time, she has been very well looked after by a caring and dedicated team. I visit my partner regularly and during those visits, I see the staff carry out countless examples of tender care and attention, both towards my partner and the other residents. It is very evident from the way that the staff interact with the residents, that everyone at Chapel Level has a genuine interest in the welfare, needs and feelings of the people they look after. Taking the time, despite a heavy work load, to really get to know the people in their care. This all helps to ensure that everyone at Chapel Level is treated with dignity and respect at all times. I have nothing but praise for the hard work and high standard of care shown by the staff at Chapel Level. Well done and thank you to all.
I spent a lot of time visiting my Grandmother and I could not have asked for better care for her. The building is very homely, the gardens are beautiful and nearly every living room leads directly to the garden which is lovely. The entertainments officer is fantastic and she really thinks deeply about the activities and trips she offers the residents.
My only regret is that my Gran did not get to spend longer in this care home before passing away. It is the people that make a care home and for sure Chapel Level has angels working within it.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 12 June 2025- How well do we support people's wellbeing?Good
(4)
- How good is our leadership?Very Good
(5)
- How good is our staff team?Good
(4)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 26 Nov 2025
HC-One Scotland’s Chapel Level Care Home in Kirkcaldy, Fife is delighted to welcome residents, families, neighbours, and the wider Kirkcaldy community to its festive Christmas Fayre on Saturday 6th December,...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
There are no upcoming events for Chapel Level Care Home.
Meet the Team (1)

What does ‘kindness’ mean to you?
“Kind care to me is treating others as you wish to be treated.”
As a Health Care Professional, Susan has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked in the care sector for many years, Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Susan remarked:
“I enjoy being able to share skills and experiences with fellow Colleagues to allow them to deliver the level of care our Residents need, to make the environment a home from home.”
Susan has also achieved much outside of work, with her proudest achievement being the owner of a special Care Home for elderly ladies.
Outside of work, Susan enjoys going on holiday and spending time with good friends.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chapel Level Care Home to verify any information. View our terms and conditions. Chapel Level Care Home has an Enhanced Service -more info.