Chapel Level Care Home

My father seems to have settled in OK. His dementia is getting worse, we are very happy with his care. The only thing that he wants is his whisky at night and his TV on. All staff seem to be very pleasant and meet my father's needs (no complaints).

My mum has now been a resident in the above care home for just over a year. I have been impressed by the overall care provided, my mum is settling in well after an initially more difficult period. The staff are always on hand to help in any way. The home itself is a happy, cheerful place and always appears very clean, my mum hasn't lost weight so I assume the food etc. is very good!

The management is very approachable and will do their upmost to solve any issues I may have had.

There is great input from outside agencies for care eg: Mum's hair and feet etc.

Since Mum arrived she has looked better in herself. Mum just looks cleaner and kept tidy i.e. her hair is brushed, her nails are cleaner and her clothes. This means a lot, Mum just wasn't getting the best care at her last home. The staff goes above and beyond for Mu and the visitors, they are all very friendly. Everything is spotless and a very warm and friendly atmosphere. We love taking Mum to the coffee area as it feels like being at a coffee shop. No complaints whatsoever to report. great home, the main thing is Mum's welfare and happiness.

My Mothers move into care has been pleasantly and efficiently completed. The staff have been exemplary in my Mum's treatment. I am confident that the care and attention to her health and mental wellbeing is carried out in the future.

My husband has been with you for just over 2 months I am very happy with the care he gets. I know he can be snippy at times he doesn't mean any harm. Care is good. It's lovely and everywhere is nice and clean, he gets fresh clothes on daily so overall I am more than happy, thank you very much.

We will be back again. Lovely place.

I am very pleased with the care that is being provided. The staff are very friendly and helpful. It is early days yet but I think it will take a while for my father to settle down. He is still very mobile and active but I appreciate that he is being kept safe.

Staff made Dad very happy getting ready to go out for a family meal. It was very special for him to go with Great-grandchildren. He was like one of the kids himself. We would like to thank staff for making it possible.

I find Chapel Level Care Home to be a very comfortable, warm, welcoming place for my mum to live. It's bright and breezy and cannot fault the staff. Everyone is so friendly and very chatty. My mum is very settled and happy and is always saying how lovely the staff are. She also says the food is great. The entertainment is lovely too, with the activities coordinator doing a great job.

Chapel Level was marvellous, ensuring that large adjacent rooms were provided. The staff were so welcoming and considerate, taking small steps at a time so as to ease the transition and overcome any inevitable confusion and concern.

Please please do not put your loved one in this care home. We have had several issues culminating in the Care Inspectorate and social services being involved. Changes in management, along with dishonest staff sadly let our relative and our family down badly. It's a shame for the care staff there that do carry out their work properly and cannot be faulted but after our recent experience we would firmly advise against using this care home.

Everything is perfect. No complaints. Thank you.

It is a big decision choosing a care home for someone you love dearly, but I could have not asked for any more from the staff at Chapel Level. They have been incredible, even despite difficult circumstances with the pandemic, working hard to take care of my mum. She called them angels - not a bad word she could say. It brought us comfort through a difficult time as a family, and we would not hesitate to recommend Chapel Level Care Home to anyone. Thank you.

The staff and carers are very helpful and are always there when you need them, I have never ever found any fault in the home and it is very clean. I would never consider anywhere else that I would put my husband, to me I made the perfect choice.

My mother came into care here nearly 12 months ago with dementia, during Covid-19. Everyone has been amazing, all the staff have been knowledgeable and very good at keeping us informed. A member of staff, in particular, has been very good at telling us how mum has been doing and any other needs she may have. Thank you to all the staff for looking after my mum.

My review covers a period of being a resident at the Chapel Level Care Home for approximately two years to date. I have been taken by taxi from the care home to the main hospital on numerous occasions for health reasons. My most recent one being to the neurology department for my hearing, which they are going to fit me with hearing devices. The Chapel Level Care Home has been most helpful to me and my family and I thank them kindly for all their care and attention.

I did not receive a regular review and on the occasions I did, I repeated the need to encourage involvement with activities. If you say 'come on' rather than 'would you like to' he would always get involved. My father-in-law had many talents, including singing and playing the keyboard. However, at my last review in December, the member of staff did not know. I then received another call two days later! I felt on his passing to receive an invoice three days later was insensitive and my call to the office did not show compassion.

I appreciate we are in the middle of a Covid pandemic. My mother was a resident for eight weeks. She entered the care home because she was unable to walk. She was 95 years old and had all her mental faculties. In the first week she fell twice - the second time she phoned me because no-one would answer her call. I had to phone the home. I had to suggest she was given a panic button. For the two weeks of isolation, she did not have a shower. She had no stimulation except TV. No one spent time with her. On the evening she died, I received a phone call to say she had died and could I get in touch with the undertaker to have her body removed. The Kind Care Company - I don't think so!