
I would never consider anywhere else that I would put my husband, to me I made the perfect choice.Grace F(Wife of Resident/Service User)



I would never consider anywhere else that I would put my husband, to me I made the perfect choice.Grace F(Wife of Resident/Service User)



Located in the lovely town of Kirkcaldy, Chapel Level care home offers personalised nursing and nursing dementia care to older people.
The friendly home offers many facilities for residents to enjoy, including an onsite hair salon, café and a lovely garden area to relax and unwind. The dining areas are the perfect space for residents to relax and enjoy dining with family and friends.
By getting to know each individual resident...
Care Provided by Chapel Level Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Chapel Level Care Home for full pricing details and T&Cs.
Contact Chapel Level Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Susan Connell(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
- Number of floors: 1
Room Information
- Single Rooms (60)
Chapel Level Care Home Reviews (123)
Chapel Level Care Home has a Review Score of 9.9 (9.903) out of 10, based on 26 reviews in the last 2 years.
Over all time Chapel Level Care Home has 123 reviews.
Chapel Level is what every care home should strive for. The welcoming staff always have a smile and a willingness to make every visit a pleasure. Their care and attention makes me and my husband contented that our decision, to make this his future home, a great one. The homely decor and the comfortable facilities with the attention to detail, alongside the cleanliness its as near to a home from home that we could wish for.
Very welcoming, clean and homely environment. Very pleased to see Care Home manager visible at every visit leading the team from the front. Excellent meal choices.
The whole family surprised my gran with a visit to the home the day after our wedding and we all wore our wedding outfits. The look on my grans face when we walked in and surprised her was absolutely amazing and this turned out to be even more emotional than the real wedding the day before.
They put on a fantastic spread of food and a wedding cake for us. They also had singers and music so we could have a dance with gran and also invited some of the other residents to join in, where they all had an amazing time.
So just a huge thank you to the truly amazing staff.
Mum has settled in really well in Chapel Level Care Home. The staff are all very friendly and attentive. It has given us so much peace of mind that she is in a safe and secure environment with 24 hour care. It felt like a huge decision when deciding which care home for mum but we felt so happy with our decisions in Chapel Level.
The care home is excellent and the staff from management down to all other staff go above and beyond to help and support you to make you comfortable and cared for.
All excellent. What staff did is very good. Happy with everything. Food is very good. My wife is not a big eater.
I was very happy with the home. For me to have a short break. The staff are lovely.
Carers introduced themselves to Mum and all relevant information was passed on to nurses and carers. Was invited to have lunch with Mum to get her settled.
I have been visiting my friend every week for more than a year and have never had a cause for concern. My friend is very settled and happy at Chapel Level. She is well cared for and the staff are very pleasant, and always make me feel welcome. It is a pleasure to visit.
My Gran loves being in Chapel. She can treat the place as her own home and gets a brilliant say in what she wants to do and what she doesn't. She is always valued and is encouraged to try new things.
Due to a dip, my Mum has moved to the secure dementia unit, so I'm hoping she settles well there too.
If I were looking for a nursing home again I would definitely choose this one.
Activities score only because they are currently looking for a second coordinator.
Since my dad has moved to this home he is made part of the community and he takes part in a lot more activities than what the last home he was in did. The staff are very nice and friendly nothing is too much for them.
Since my last review in February things have not improved. The care my sister receives is not as good as it should be. There is a lack of communication at all levels. The staff are all very hardworking. Most are very friendly but unfortunately, a few are not. The food can be a hit or a miss. I am disappointed! As I said previously, hopefully, things will improve!
Thank you for taking the time to leave us your feedback, this helps us to identify how we can learn from the issues you raised to ensure this is not repeated in the future. We would appreciate the opportunity to discuss your concerns in person and hope you can contact the Home Manager directly who will be happy to meet with you and talk through your concerns.
Since my wife has been in this care home she has been very happy and content. She does a lot of wandering around to see what is going on and will enjoy the garden when it is ready to go out too. She can have a laugh and a joke when one certain member of staff comes in. I have never seen her eat so much and she looks a lot healthier for it. And all the staff are great, they always speak in the passing.
We are very happy. Our first contact with one last when she came to Dad's home put us at ease. She showed great empathy and helped us enormously. We had a look around with another lady, who was welcoming and friendly. Dad is so well cared for by everyone. The home is warm, cosy and friendly. We feel welcome. Dad seemed comfortable and not anxious anymore. We feel that everyone is genuinely interested in Dad and his well-being. The staff are fantastic, special shout out to all the staff.
My father seems to have settled in OK. His dementia is getting worse, we are very happy with his care. The only thing that he wants is his whisky at night and his TV on. All staff seem to be very pleasant and meet my father's needs (no complaints).
My mum has now been a resident in the above care home for just over a year. I have been impressed by the overall care provided, my mum is settling in well after an initially more difficult period. The staff are always on hand to help in any way. The home itself is a happy, cheerful place and always appears very clean, my mum hasn't lost weight so I assume the food etc. is very good!
The staff are all very friendly and treat my gran with the care and dignity she deserves. The food is great as well with a wide variety of different dishes which my gran seems to enjoy. She eats and drinks well.
The management is very approachable and will do their upmost to solve any issues I may have had.
Staff are all very attentive and respectful towards Mum. Her room is warm, cosy and well-furnished.
There is great input from outside agencies for care eg: Mum's hair and feet etc.
Since Mum arrived she has looked better in herself. Mum just looks cleaner and kept tidy i.e. her hair is brushed, her nails are cleaner and her clothes. This means a lot, Mum just wasn't getting the best care at her last home. The staff goes above and beyond for Mu and the visitors, they are all very friendly. Everything is spotless and a very warm and friendly atmosphere. We love taking Mum to the coffee area as it feels like being at a coffee shop. No complaints whatsoever to report. great home, the main thing is Mum's welfare and happiness.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 12 June 2025- How well do we support people's wellbeing?Good
(4)
- How good is our leadership?Very Good
(5)
- How good is our staff team?Good
(4)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 26 Nov 2025
HC-One Scotland’s Chapel Level Care Home in Kirkcaldy, Fife is delighted to welcome residents, families, neighbours, and the wider Kirkcaldy community to its festive Christmas Fayre on Saturday 6th December,...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
There are no upcoming events for Chapel Level Care Home.
Meet the Team (1)

What does ‘kindness’ mean to you?
“Kind care to me is treating others as you wish to be treated.”
As a Health Care Professional, Susan has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked in the care sector for many years, Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Susan remarked:
“I enjoy being able to share skills and experiences with fellow Colleagues to allow them to deliver the level of care our Residents need, to make the environment a home from home.”
Susan has also achieved much outside of work, with her proudest achievement being the owner of a special Care Home for elderly ladies.
Outside of work, Susan enjoys going on holiday and spending time with good friends.
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