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Chapel Level Care Home

34 Broom Gardens, Kirkcaldy, Fife KY2 6YZ
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I would never consider anywhere else that I would put my husband, to me I made the perfect choice.Grace F(Wife of Resident/Service User)
Chapel Level Care Home, Kirkcaldy
Chapel Level Care Home, Kirkcaldy
Chapel Level Care Home, Kirkcaldy

Located in the lovely town of Kirkcaldy, Chapel Level care home offers personalised nursing and nursing dementia care to older people.

The friendly home offers many facilities for residents to enjoy, including an onsite hair salon, café and a lovely garden area to relax and unwind. The dining areas are the perfect space for residents to relax and enjoy dining with family and friends.

By getting to know each individual resident...  

Care Provided by Chapel Level Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £1,201From £1,323
Nursing Dementia CareFrom £1,219From £1,343

Contact Chapel Level Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority

Support you may be entitled to

  • If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.

Good to Know

Group / Owner

Person in charge

  • Susan Connell(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (60)

Chapel Level Care Home Reviews (123)

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9.9

Chapel Level Care Home has a Review Score of 9.9 (9.903) out of 10, based on 26 reviews in the last 2 years. Over all time Chapel Level Care Home has 123 reviews.

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Review from I D (Wife of Resident) published on 20 November 2024 Submitted via Postal Card
Overall Experience

Chapel Level is what every care home should strive for. The welcoming staff always have a smile and a willingness to make every visit a pleasure. Their care and attention makes me and my husband contented that our decision, to make this his future home, a great one. The homely decor and the comfortable facilities with the attention to detail, alongside the cleanliness its as near to a home from home that we could wish for.

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Review from Sarah Y (Friend of Resident) published on 19 November 2024 Submitted via Postal Card
Overall Experience

Very welcoming, clean and homely environment. Very pleased to see Care Home manager visible at every visit leading the team from the front. Excellent meal choices.

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Review from Ryan S (Grandson of Resident) published on 7 November 2024 Submitted via Website
Overall Experience
Just wanted to say how utterly amazing the staff are at Chapel Level Care Home. Me and my wife just got married in the middle of October and unfortunately due to my gran's dementia she was unable to attend the wedding. To allow my gran to be part of our special celebration the care home said that they would put on a spread so that we could come into the home and celebrate with my gran which in itself was an amazing gesture.
The whole family surprised my gran with a visit to the home the day after our wedding and we all wore our wedding outfits. The look on my grans face when we walked in and surprised her was absolutely amazing and this turned out to be even more emotional than the real wedding the day before.
They put on a fantastic spread of food and a wedding cake for us. They also had singers and music so we could have a dance with gran and also invited some of the other residents to join in, where they all had an amazing time.

So just a huge thank you to the truly amazing staff.

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Review from C M (Daughter of Resident) published on 27 September 2024 Submitted via Postal Card
Overall Experience

Mum has settled in really well in Chapel Level Care Home. The staff are all very friendly and attentive. It has given us so much peace of mind that she is in a safe and secure environment with 24 hour care. It felt like a huge decision when deciding which care home for mum but we felt so happy with our decisions in Chapel Level.

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Review from E M (Sister of Resident) published on 8 August 2024 Submitted via Postal Card
Overall Experience

The care home is excellent and the staff from management down to all other staff go above and beyond to help and support you to make you comfortable and cared for.

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Review from T A (Husband of Resident) published on 8 August 2024 Submitted via Postal Card
Overall Experience

All excellent. What staff did is very good. Happy with everything. Food is very good. My wife is not a big eater.

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Review from E F (Partner of Resident) published on 19 July 2024 Submitted via Postal Card
Overall Experience

I was very happy with the home. For me to have a short break. The staff are lovely.

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Review from A G (Daughter of Resident) published on 11 July 2024 Submitted via Postal Card
Overall Experience
A warm welcome was given when arrived. Shown to a lovely room with a view of the garden area.

Carers introduced themselves to Mum and all relevant information was passed on to nurses and carers. Was invited to have lunch with Mum to get her settled.

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Review from Edna L (Friend of Resident) published on 2 July 2024 Submitted via Postal Card
Overall Experience

I have been visiting my friend every week for more than a year and have never had a cause for concern. My friend is very settled and happy at Chapel Level. She is well cared for and the staff are very pleasant, and always make me feel welcome. It is a pleasure to visit.

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Review from L W (Granddaughter of Resident) published on 20 June 2024 Submitted via Postal Card
Overall Experience

My Gran loves being in Chapel. She can treat the place as her own home and gets a brilliant say in what she wants to do and what she doesn't. She is always valued and is encouraged to try new things.

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Review from S S (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card
Overall Experience
From the first visit to the current day, the communication has been excellent, and have been able to find support when needed. Mum settled very easily and enjoyed having company. All the staff is very friendly and approachable, making a fuss of residents.
Due to a dip, my Mum has moved to the secure dementia unit, so I'm hoping she settles well there too.
If I were looking for a nursing home again I would definitely choose this one.

Activities score only because they are currently looking for a second coordinator.

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Review from Robert D (Son of Resident) published on 21 May 2024 Submitted via Postal Card
Overall Experience

Since my dad has moved to this home he is made part of the community and he takes part in a lot more activities than what the last home he was in did. The staff are very nice and friendly nothing is too much for them.

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Review from Maureen W (Sister of Resident) published on 17 May 2024 Submitted via Website
Overall Experience

Since my last review in February things have not improved. The care my sister receives is not as good as it should be. There is a lack of communication at all levels. The staff are all very hardworking. Most are very friendly but unfortunately, a few are not. The food can be a hit or a miss. I am disappointed! As I said previously, hopefully, things will improve!

Reply from Clare Sheehan, Careline Advisor at Chapel Level Care Home

Thank you for taking the time to leave us your feedback, this helps us to identify how we can learn from the issues you raised to ensure this is not repeated in the future. We would appreciate the opportunity to discuss your concerns in person and hope you can contact the Home Manager directly who will be happy to meet with you and talk through your concerns.

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Review from R M (Husband of Resident) published on 1 May 2024 Submitted via Postal Card
Overall Experience

Since my wife has been in this care home she has been very happy and content. She does a lot of wandering around to see what is going on and will enjoy the garden when it is ready to go out too. She can have a laugh and a joke when one certain member of staff comes in. I have never seen her eat so much and she looks a lot healthier for it. And all the staff are great, they always speak in the passing.

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Review from S S (Daughter of Resident) published on 29 April 2024 Submitted via Postal Card
Overall Experience

We are very happy. Our first contact with one last when she came to Dad's home put us at ease. She showed great empathy and helped us enormously. We had a look around with another lady, who was welcoming and friendly. Dad is so well cared for by everyone. The home is warm, cosy and friendly. We feel welcome. Dad seemed comfortable and not anxious anymore. We feel that everyone is genuinely interested in Dad and his well-being. The staff are fantastic, special shout out to all the staff.

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Review from Vivien M (Daughter of Resident) published on 11 April 2024 Submitted via Postal Card
Overall Experience

My father seems to have settled in OK. His dementia is getting worse, we are very happy with his care. The only thing that he wants is his whisky at night and his TV on. All staff seem to be very pleasant and meet my father's needs (no complaints).

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Review from Andrew G (Son of Resident) published on 8 March 2024 Submitted via Postal Card
Overall Experience

My mum has now been a resident in the above care home for just over a year. I have been impressed by the overall care provided, my mum is settling in well after an initially more difficult period. The staff are always on hand to help in any way. The home itself is a happy, cheerful place and always appears very clean, my mum hasn't lost weight so I assume the food etc. is very good!

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Review from K M (Granddaughter of Resident) published on 26 February 2024 Submitted via Postal Card
Overall Experience
My gran enjoys being in the care home. Her room is lovely and clean, well set out and just as she wants it.
The staff are all very friendly and treat my gran with the care and dignity she deserves. The food is great as well with a wide variety of different dishes which my gran seems to enjoy. She eats and drinks well.

The management is very approachable and will do their upmost to solve any issues I may have had.

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Review from S M (Son of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience
I am very pleased with the level of care and attention to Mum at all times.
Staff are all very attentive and respectful towards Mum. Her room is warm, cosy and well-furnished.

There is great input from outside agencies for care eg: Mum's hair and feet etc.

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Review from Joyce H (Daughter of Resident) published on 5 September 2023 Submitted via Postal Card
Overall Experience

Since Mum arrived she has looked better in herself. Mum just looks cleaner and kept tidy i.e. her hair is brushed, her nails are cleaner and her clothes. This means a lot, Mum just wasn't getting the best care at her last home. The staff goes above and beyond for Mu and the visitors, they are all very friendly. Everything is spotless and a very warm and friendly atmosphere. We love taking Mum to the coffee area as it feels like being at a coffee shop. No complaints whatsoever to report. great home, the main thing is Mum's welfare and happiness.

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Regulatory Rating

Care Inspectorate (CI) Rating

Date: 12 June 2025
  • How well do we support people's wellbeing?
    Good

    (4)

  • How good is our leadership?
    Very Good

    (5)

  • How good is our staff team?
    Good

    (4)

  • How good is our setting?
    Very Good

    (5)

  • How well is care and support planned?
    Good

    (4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (0)

News
  • 26 Nov 2025

    HC-One Scotland’s Chapel Level Care Home in Kirkcaldy, Fife is delighted to welcome residents, families, neighbours, and the wider Kirkcaldy community to its festive Christmas Fayre on Saturday 6th December,...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

Upcoming Events

There are no upcoming events for Chapel Level Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Meet the Team (1)

Susan Connell
Susan ConnellJob Title:Home Manager

What does ‘kindness’ mean to you?

“Kind care to me is treating others as you wish to be treated.”

As a Health Care Professional, Susan has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked in the care sector for many years, Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Susan remarked:

“I enjoy being able to share skills and experiences with fellow Colleagues to allow them to deliver the level of care our Residents need, to make the environment a home from home.”

Susan has also achieved much outside of work, with her proudest achievement being the owner of a special Care Home for elderly ladies.

Outside of work, Susan enjoys going on holiday and spending time with good friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chapel Level Care Home to verify any information. View our terms and conditions. Chapel Level Care Home has an Enhanced Service -more info.