Chapel Level Care Home

The overall care provided to my husband is excellent. The care home is spotlessly clean, warm , bright and welcoming. The food is first class, with residents dietary needs catered for. The staff are all very caring. Efficient and friendly. It is a comfort to me to see my husband happy and content and well cared for. The smile on his face says it all.

A friendly and relaxing atmosphere where residents and relatives are treated like VIPs.

Chapel Level Care Home is well run, staff are fantastic. Always feel very welcome and can see residents are well looked after.

Staff take on board what works for mum and her preferences. When mum has been unsettled when I leave, staff are always available to address my concerns. Nothing is too much for the staff and the staff who have supported mum have always been approachable. The staff have a holistic approach and have a wrap around approach which includes the carers/family. Our first impressions were around how friendly everyone was from admin to support and the manager.

This is a pleasant care home. Friendly care staff. The job to a high standard, with good care and dignity maintained. The food is nice and rooms are always clean and tidy, never had any problems or concerns with how the home functions. Carers contact me regularly to ask if I am happy with the service, highly recommend.

Chapel Level is what every care home should strive for. The welcoming staff always have a smile and a willingness to make every visit a pleasure. Their care and attention makes me and my husband contented that our decision, to make this his future home, a great one. The homely decor and the comfortable facilities with the attention to detail, alongside the cleanliness its as near to a home from home that we could wish for.

Very welcoming, clean and homely environment. Very pleased to see Care Home manager visible at every visit leading the team from the front. Excellent meal choices.

So just a huge thank you to the truly amazing staff.

Mum has settled in really well in Chapel Level Care Home. The staff are all very friendly and attentive. It has given us so much peace of mind that she is in a safe and secure environment with 24 hour care. It felt like a huge decision when deciding which care home for mum but we felt so happy with our decisions in Chapel Level.

The care home is excellent and the staff from management down to all other staff go above and beyond to help and support you to make you comfortable and cared for.

All excellent. What staff did is very good. Happy with everything. Food is very good. My wife is not a big eater.

I was very happy with the home. For me to have a short break. The staff are lovely.

Carers introduced themselves to Mum and all relevant information was passed on to nurses and carers. Was invited to have lunch with Mum to get her settled.

I have been visiting my friend every week for more than a year and have never had a cause for concern. My friend is very settled and happy at Chapel Level. She is well cared for and the staff are very pleasant, and always make me feel welcome. It is a pleasure to visit.

My Gran loves being in Chapel. She can treat the place as her own home and gets a brilliant say in what she wants to do and what she doesn't. She is always valued and is encouraged to try new things.

Activities score only because they are currently looking for a second coordinator.

Since my dad has moved to this home he is made part of the community and he takes part in a lot more activities than what the last home he was in did. The staff are very nice and friendly nothing is too much for them.

Since my last review in February things have not improved. The care my sister receives is not as good as it should be. There is a lack of communication at all levels. The staff are all very hardworking. Most are very friendly but unfortunately, a few are not. The food can be a hit or a miss. I am disappointed! As I said previously, hopefully, things will improve!

Since my wife has been in this care home she has been very happy and content. She does a lot of wandering around to see what is going on and will enjoy the garden when it is ready to go out too. She can have a laugh and a joke when one certain member of staff comes in. I have never seen her eat so much and she looks a lot healthier for it. And all the staff are great, they always speak in the passing.

We are very happy. Our first contact with one last when she came to Dad's home put us at ease. She showed great empathy and helped us enormously. We had a look around with another lady, who was welcoming and friendly. Dad is so well cared for by everyone. The home is warm, cosy and friendly. We feel welcome. Dad seemed comfortable and not anxious anymore. We feel that everyone is genuinely interested in Dad and his well-being. The staff are fantastic, special shout out to all the staff.