Chapel Level Care Home

34 Broom Gardens, Kirkcaldy KY2 6YZ
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9.8 117 Reviews
  • Chapel Level Care Home, Kirkcaldy
Located in the lovely town of Kirkcaldy, Chapel Level care home offers personalised nursing and nursing dementia care to older people.

The friendly home offers many facilities for residents to enjoy, including an onsite hair salon, café and a lovely garden area to relax and unwind. The dining areas are the perfect space for residents to relax and enjoy dining with family and friends.

By getting to know each individual resident at Chapel Level, the team are able to offer a lifestyle to suit everyone's personalities and interests. Whether they prefer getting stuck in to the wellbeing and activities programme or embracing the slower of life, residents are encouraged to spend their days exactly how they choose.

Community is also an integral part of life at Chapel Level. Through events with local schools, charities and businesses in the area, residents are encouraged to build positive relationships across the Kirkcaldy neighbourhood.
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Care Provided by Chapel Level Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1150
  • Self-Funded Nursing Dementia Care: from £1150
  • RESPITE Self-Funded Nursing Care: from £1150
  • RESPITE Self-Funded Nursing Dementia Care: from £1150

These prices are only a guideline, please contact Chapel Level Care Home to find out the exact price for your requirements.

Contact Chapel Level Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Chapel Level Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Susan Connell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (60)

Chapel Level Care Home Reviews (117)

9.8

Chapel Level Care Home has a Review Score of 9.8 (9.777) out of 10, based on 33 reviews in the last 2 years.
Over all time Chapel Level Care Home has 117 reviews.

Overall Experience
  • 79
  • 30
  • 4
  • 3
  • 1
Date Published
  • 117
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Reviewer Connection to Chapel Level Care Home
  • 28
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  • 10
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  • 6
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Total of 117, showing 101-117
Review from C S (Resident) published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for three weeks and my stay has been extended. We are awaiting further help for me at home to be put in place. I have been very happy here. The staff are so kind and so helpful. They can't do enough to help. The staff make some time to talk and always answer any question. I feel I trust
them and can talk about anything.
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Review from J S (Resident) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is excellent. Very good standard of care and rehabilitation. I feel very good and happy.
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Review from G P (Son of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in the care home and feels secure and safe. There is good overall care from the staff. He is looked after pretty well. I am very satisfied with everything.
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Review from E L (Friend of Resident) published on 6 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Visit my friend on a regular basis and the home is a pleasure to visit. They have recently been all decorated and alterations which are lovely. Can't wait till the summer when we can use the court yard again. Would recommend this home and will keep in mind when my time comes.
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Review from S M (Daughter-in-law of Resident) published on 8 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother-in-law moved into home. Management and all staff we interacted with were very helpful and supportive.
Father-in-law move in 3 weeks later and again they were very supportive.
Care - all aspects have been of a high standard and communication very good.
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Review from C N (Wife of Resident) published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my husband spent only 9 days in Chapel Level, the level of care given was exceptional. All of the staff went the extra mile for both my husband and myself. I felt that I had made friends. I thank them for the endless cups of tea and comfort. I would recommend this care home without hesitation.
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Review from A M (Son of Resident) published on 10 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was referred by her social worker for respite as she began to wander out from her sheltered house and there was concern for her safety.
She spent a total of 19 days at Chapel Level and from the 1st day was treated extremely well by all staff.
The staff were caring, understanding and very
helpful. I had no hesitation in leaving my mother there as I knew she was safe and secure and would be well looked after.
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Review from Elizabeth B (Wife of Resident) published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel happy to leave my husband here. Staff are cheery and helpful and it's good food.
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Review from Loraine H (Daughter of Resident) published on 28 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whenever I visit my dad I find all the staff to be very friendly and welcoming. They're all very helpful when I need any information and everyone is interested to know how I'm feeling as well.
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Review from Margaret T (Resident) assisted by family/friend published on 2 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Enjoyed most of the time and had a lot of fun doing quizzes and chatting to other residents. The room I had was really comfortable and bright. Staff were really good and helpful. Thoroughly enjoyed my stay.
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Review from James W (Resident) published on 16 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I would like to thank you and the staff for the care and attention we have received with our short stay at your care home. You should all be proud of yourselves, and my wife and I give you 5+ stars for the excellent care we received.
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Review from S F (Daughter of Resident) published on 23 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and supportive. Made to feel very welcome. Care excellent. Was respite care, my family member was in for, she is now moving into a HC One home permanently.
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Review from Nessie C (Niece of Resident) published on 24 March 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My uncle was with you for 6 weeks and in that time he was cared for appropriately.
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Review from Rennie R (Son of Resident) published on 9 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bad news travels quickly and widely and the care home sector is often newsworthy for the wrong reasons. However the care, nursing, attention and respect my father received was second to none. From care assistants to staff nurses, care was always evident and care and attention also spread to the family
during any visits. Even as dads dementia accelerated and his physical health declined staff were always caring and concerned. At the end both father and family were given first class service, significantly easing dads passing away, never an easy time but all the staff were professional and caring throughout.
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Review from Frances K (Resident) published on 3 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been lovely, excellent service, staff are helpful and friendly and work really hard.
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Review from Anne M (Daughter of Resident) published on 14 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were excellent while my mum was ill, changing her as required and popping into her room to ensure she was ok and did not require anything. Calling out the Doctor if they felt it was required, and as mum required more care as she moved towards death. The staff could not be faulted being there
for mum and for us. After he death the staff treated mum with dignity and supported me with no rush to do things or leave. I can't thank them enough.
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Review from Margaret W (Resident) published on 7 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Here for a short period of respite. I liked my room and staff were helpful and friendly. I enjoyed my stay and made some new friends. I would recommend Chapel Level.
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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Chapel Level Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.777 for Chapel Level Care Home is calculated as follows: ( (331 Excellents x 5) + (40 Goods x 4) + (11 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 390 Ratings = 4.777
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chapel Level Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 6 Dec 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Very good (5)
How good is our staff team?
Good (4)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Susan

Susan Connell

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kind care to me is treating others as you wish to be treated.”


As a Health Care Professional, Susan has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked in the care sector for many years, Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Susan remarked:


“I enjoy being able to share skills and experiences with fellow Colleagues to allow them to deliver the level of care our Residents need, to make the environment a home from home.”


Susan has also achieved much outside of work, with her proudest achievement being the owner of a special Care Home for elderly ladies.


Outside of work, Susan enjoys going on holiday and spending time with good friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chapel Level Care Home to verify any information. View our terms and conditions. Chapel Level Care Home has an Enhanced Service - more info.