
I would never consider anywhere else that I would put my husband, to me I made the perfect choice.Grace F(Wife of Resident/Service User)



I would never consider anywhere else that I would put my husband, to me I made the perfect choice.Grace F(Wife of Resident/Service User)



Located in the lovely town of Kirkcaldy, Chapel Level care home offers personalised nursing and nursing dementia care to older people.
The friendly home offers many facilities for residents to enjoy, including an onsite hair salon, café and a lovely garden area to relax and unwind. The dining areas are the perfect space for residents to relax and enjoy dining with family and friends.
By getting to know each individual resident...
Care Provided by Chapel Level Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Chapel Level Care Home for full pricing details and T&Cs.
Contact Chapel Level Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Susan Connell(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
- Number of floors: 1
Room Information
- Single Rooms (60)
Chapel Level Care Home Reviews (123)
Chapel Level Care Home has a Review Score of 9.9 (9.903) out of 10, based on 26 reviews in the last 2 years.
Over all time Chapel Level Care Home has 123 reviews.
Excellent service in all respects. My wife was really well looked after and she seemed to enjoy her time in the home., I was very pleased to see her so happy and contented. A great big thank you to all for the way you cared for my wife.
My mother-in-law was a resident in Chapel Level for 5 years until she passed away a few weeks ago. I cannot thank the staff enough for making it a safe, comfortable and loving home for her. She was always well cared for, with dignity and respect and was genuinely looked after and loved by all the staff. Not only did they care for her but for us as well. We are forever grateful to them all.
Staff were caring, friendly and caring to him personally.
The range of food was good but my friend had different every-day food needs and this was the home's only difficulty. He would have rated this part of the care poor.
Overall the home was very clean, a good atmosphere and the facilities were of a good standard.
My sister in law was in this home for a short time but I would like to thank you for the high standard of care and the beautiful surroundings.
Always easy to access and visit my cousin and his wife. Home always clean, staff friendly, cheery, hard working. Meals on menu always look favourably good. Parking can sometimes be a bit tight but understand it is how it is.
Wife being very well cared for. Very cosy care home. Good sized bedrooms.
I have been here for three weeks and my stay has been extended. We are awaiting further help for me at home to be put in place. I have been very happy here. The staff are so kind and so helpful. They can't do enough to help. The staff make some time to talk and always answer any question. I feel I trust them and can talk about anything.
The care home is excellent. Very good standard of care and rehabilitation. I feel very good and happy.
My father has been in the care home and feels secure and safe. There is good overall care from the staff. He is looked after pretty well. I am very satisfied with everything.
Visit my friend on a regular basis and the home is a pleasure to visit. They have recently been all decorated and alterations which are lovely. Can't wait till the summer when we can use the court yard again. Would recommend this home and will keep in mind when my time comes.
Father-in-law move in 3 weeks later and again they were very supportive.
Care - all aspects have been of a high standard and communication very good.
Although my husband spent only 9 days in Chapel Level, the level of care given was exceptional. All of the staff went the extra mile for both my husband and myself. I felt that I had made friends. I thank them for the endless cups of tea and comfort. I would recommend this care home without hesitation.
She spent a total of 19 days at Chapel Level and from the 1st day was treated extremely well by all staff.
The staff were caring, understanding and very helpful. I had no hesitation in leaving my mother there as I knew she was safe and secure and would be well looked after.
I feel happy to leave my husband here. Staff are cheery and helpful and it's good food.
Whenever I visit my dad I find all the staff to be very friendly and welcoming. They're all very helpful when I need any information and everyone is interested to know how I'm feeling as well.
Enjoyed most of the time and had a lot of fun doing quizzes and chatting to other residents. The room I had was really comfortable and bright. Staff were really good and helpful. Thoroughly enjoyed my stay.
My wife and I would like to thank you and the staff for the care and attention we have received with our short stay at your care home. You should all be proud of yourselves, and my wife and I give you 5+ stars for the excellent care we received.
Staff are very friendly and supportive. Made to feel very welcome. Care excellent. Was respite care, my family member was in for, she is now moving into a HC One home permanently.
My uncle was with you for 6 weeks and in that time he was cared for appropriately.
Bad news travels quickly and widely and the care home sector is often newsworthy for the wrong reasons. However the care, nursing, attention and respect my father received was second to none. From care assistants to staff nurses, care was always evident and care and attention also spread to the family during any visits. Even as dads dementia accelerated and his physical health declined staff were always caring and concerned. At the end both father and family were given first class service, significantly easing dads passing away, never an easy time but all the staff were professional and caring throughout.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 12 June 2025- How well do we support people's wellbeing?Good
(4)
- How good is our leadership?Very Good
(5)
- How good is our staff team?Good
(4)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 26 Nov 2025
HC-One Scotland’s Chapel Level Care Home in Kirkcaldy, Fife is delighted to welcome residents, families, neighbours, and the wider Kirkcaldy community to its festive Christmas Fayre on Saturday 6th December,...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
There are no upcoming events for Chapel Level Care Home.
Meet the Team (1)

What does ‘kindness’ mean to you?
“Kind care to me is treating others as you wish to be treated.”
As a Health Care Professional, Susan has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked in the care sector for many years, Susan closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Susan remarked:
“I enjoy being able to share skills and experiences with fellow Colleagues to allow them to deliver the level of care our Residents need, to make the environment a home from home.”
Susan has also achieved much outside of work, with her proudest achievement being the owner of a special Care Home for elderly ladies.
Outside of work, Susan enjoys going on holiday and spending time with good friends.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chapel Level Care Home to verify any information. View our terms and conditions. Chapel Level Care Home has an Enhanced Service -more info.