Laurels Lodge Care Home, Aberdeen, Aberdeenshire
Laurels Lodge Care Home, Aberdeen, Aberdeenshire
Laurels Lodge Care Home, Aberdeen, Aberdeenshire

Laurels Lodge Care Home is located in Aberdeen's Woodside area and is close to shops, amenities and public transport. North Anderson Road shops are just a few minutes away.

This purpose built care home provides nursing care for the mentally infirm elderly.

Accommodation at Laurels Lodge is provided in single occupancy rooms, all of which are with en-suite facilities. Some rooms are spacious enough for sharing.

Laurels Lodge features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooking using fresh produce is served with residents being able to select from the daily choices available. Special diets can be catered for.

The home can arrange for complementary therapies for residents, who can also benefit from the regular visits made by a qualified chiropodist and hair stylist.

A varied programme of activities also takes place.

Group: Four Seasons Health Care

Person in charge: Sheila Gesma (Home Manager)

Local Authority / Social Services: Aberdeen City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Laurels Lodge Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Laurels Lodge Care Home has a Review Score of 9.6 (9.595)

The Review Score of 9.6 (maximum of 10) for Laurels Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Laurels Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.706 for Laurels Lodge Care Home is calculated as follows: ( (168 Excellents x 5) + (53 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 228 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.889 Points relating to the number of positive Reviews for Laurels Lodge Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 8 Reviews ÷ 9 Target = 0.889

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Laurels Lodge Care Home?

  • Extremely LIKELY
    17
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Laurels Lodge Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    6
  • Wife of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

My wife went into Laurels Lodge Care Home last month, so although early days she seems very content and happy with the service provider which is excellent.

How likely would you be to recommend Laurels Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Laurels Lodge Care Home responded to this review on 24 Jan 2018:

Thank you, William, for your comments about your recent experience at Laurels Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We look forward to your next visit. Take care.

My husband is a new resident and the staff have been wonderful at making him and his family feel welcome.

How likely would you be to recommend Laurels Lodge Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Ronnie Cavanagh, Digital Marketing Executive at Laurels Lodge Care Home responded to this review on 23 Nov 2017:

Thank you, Carolyn, for sharing your most recent experience at Laurels Lodge Care Home. We are so pleased to hear that your husband and family have been made to feel welcome at our home. Your wonderful feedback means a lot to us and we look forward to you becoming part of our family here too! Have a wonderful day.

Mum was originally in a care home fifty miles away from me.
We looked at a few but we were so happy with Laurels from the start. With help from the care manager, we moved her to Laurels. She settled so well, they were so caring and friendly. Mum's personality changed for the better, she was just a joy all thanks to Laurels staff.
It's such a relief for us, as it's just not possible to have Mum at home with me, this is just wonderful.
No faults at all.

How likely would you be to recommend Laurels Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Laurels Lodge Care Home responded to this review on 30 Oct 2017:

Thank you, Maureen, for sharing your most recent experience of Laurels Lodge Care Home. We really appreciate you taking the time to let us know how we are doing and it is very rewarding to have the efforts of the care staff recognised. It is great to hear that your mum has settled into life at Laurels Lodge comfortably, we love having her as part of the family here. We look forward to your next visit. Take care!

As soon as we went to see this home and were invited to wait in Maw Broons room, we thought this was going to be perfect for my mother. Initial impressions were great and the staff were very welcoming and although they were engaged with the residents, they still took the time to engage with us. There is so much going on in the home with daily activities and they have separate rooms set up in the form of a pub, a sweetie shop and a cinema room. Anytime we have visited, the staff are always busy with the residents and there are always plenty of staff on each wing. My mum has settled in well in the home and that is a testament to the way she is being cared for. I have also found the food to be of a very good standard.
To summarise Laurels Lodge, we found it a very homely establishment which we were happy to choose knowing that mum would be well cared for in a perfect environment for her.

How likely would you be to recommend Laurels Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Laurels Lodge Care Home responded to this review on 26 Oct 2017:

Thank you, Kenny, for sharing your recent experience at Laurels Lodge Care Home. We are pleased to hear it was so positive and that you found the staff so welcoming upon arrival. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. With the variety of activities going on at our home, there is always something available for all of our residents to enjoy. We look forward to seeing you again upon your next visit. Take care!

It has been 9 months since my mother became a resident at Laurels Lodge and I cannot praise it enough. Since the first day, from management to carers, she has received the best care anyone could wish for. All the staff are so lovely to residents and to their families, giving it a nice feel-good factor. There are loads of memorabilia for the residents to enjoy, it's always immaculate and well presented. when I speak to other relatives, nobody can come up with any negative things about Laurels Lodge which is a great statement.

How likely would you be to recommend Laurels Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Laurels Lodge Care Home responded to this review on 25 Aug 2017:

Thank you, Grant, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Laurels Lodge Care Home was so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I, along with my brother and sisters are delighted with the care my mother received in Laurels Lodge. She is always extremely well dressed and gets her hair done regularly. She is always smiling and the staff are superb.
As a family, we have the utmost trust and faith in everyone in the care home and feel extremely lucky that our mum in being looked after at Laurels Lodge.

How likely would you be to recommend Laurels Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Carl Duncker, Marketing Manager at Laurels Lodge Care Home responded to this review on 16 Aug 2017:

Thank you, Raymond, for your comments about your recent experience at Laurels Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

Small units and dedicated staff. Nothing is too much got them, always willing to help and they really get to know the residents. My dad now smiles again. Can't thank them enough.

How likely would you be to recommend Laurels Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother moved into Laurels Lodge, her whole appearance and health has improved greatly. She was no longer safe in her own home. When we made the decision to find her a care home, we viewed 3 and the minute we walked into Laurel Lodge, we knew this was the place for her. Warm and welcoming surroundings aimed to stimulate. Friendly staff and management with plenty to occupy her. I would highly recommend Laurels Lodge and already have done.

How likely would you be to recommend Laurels Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend is difficult as she is constantly asking when is she getting home and it can be very tiring. She gets very aggressive when it is suggested that she is unfit to go home. The staff say in 2 days and carry on as such. The staff cope well with her. My friend has a fantastic long term memory and the activities organiser is constantly trying to source new books and pictures to stimulate conversation and reminisce.
My friend lacks company of other residents for conversation as no one in her unit is able to converse, but the staff are good at sitting and having a chat with her. She complains about her bed and I have discussed with staff, but only certain matresses can be used with the bed type. She may picture her bed at home which was very high.

How likely would you be to recommend Laurels Lodge Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been at the Laurels Lodge Care Home for several years. The staff are like family and nothing is too much trouble. My mum was a very active lady who loved to knit, go shopping but because of the dementia, she has lost her interest in the things she used to do. The staff are trying their best to find another interest for her (we're trying jigsaws next). All the staff from the maintenance man to the manager all interact with the residents and spend 5 minutes talking to them when they are busy.

How likely would you be to recommend Laurels Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This care home is very clean and friendly. It is safe for dementia residents to walk about. They can not get out of their own area without help (area as in unit). The staff interact with residents all the time. I visit my husband at any time I want to and I am always treated very well.

How likely would you be to recommend Laurels Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My husband has been a resident at the above home since March 2016. I have been very happy with his care and social activities. Prior to coming to the home, he was getting very difficult to handle and now he is much more settled in this environment.

How likely would you be to recommend Laurels Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Myself and my sister go to Laurels Lodge Care Home Woodside every Monday and Friday and have done for the last 2 years. My mother perked up 100% when she went in. A bit strange in the beginning but over the 2 years she's in good spirits considering she's nearly 94.
We have no complainants as we have got to know the carers and home staff well. They are all so friendly and helpful. We couldn't ask for better. My mother is a people's person so she does not feel as lonely as before because of the company.

How likely would you be to recommend Laurels Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When i go to Laurels Lodge it is very well run. The staff are very well organised in what they do and very dedicated. Also it is very clean and you are welcomed.

How likely would you be to recommend Laurels Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandmother had been in another residential care home before The Laurels and did not settle well. She is extremely happy and very well settled at The Laurels. The staff are very caring and this shows in their excellent practice. They are always welcoming towards visitors. A wide variety of activities are organised which my grandmother thoroughly enjoys. There is also a fantastic sweet shop, cinema and Ma Broons living room. All in all a fantastic home!

How likely would you be to recommend Laurels Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Laurels home is clean, bright and very caring and loving. All carers do what their titles say they care to all residents with patience and laughter. They have lots of activities which keeps the residents occupied and happy. We have been to many of the parties, fund raising events ect and have loads of fun. When we have mums review any concerns we have are dealt with quickly we always receive feedback.

How likely would you be to recommend Laurels Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My experience of Laurels care home is a positive one, my mother was previously in another care home that has now closed, she was very poorly cared for while there. Laurels staff have been attentive, caring, friendly and professional, they give her good personal care but also mental stimulation and sociable experiences. When she had a chest infection their intervention was consistent and determined a return to health I personally didn't feel was possible the difference between now and previously is night and day.

How likely would you be to recommend Laurels Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home is well managed, several activities are organised daily, staff are very helpful and forth coming it would be very difficult to fault the care home in any way.

How likely would you be to recommend Laurels Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother is a resident at Laurels Lodge and receives excellent care. At times when my mother has not been well the staff react quickly in getting assistance from the doctors and they are quick to get in touch with me to inform me of how she is. The manager is very proactive and takes part, along with the PAL co-ordinator and the rest of the staff, when social and fund raising events are taking place. The staff are very friendly and helpful. They always ensure my mother is well presented. I highly recommend this care home.

How likely would you be to recommend Laurels Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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