Drumdarroch House Care Home

Mill Road, Insch AB52 6JA
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9.9 65 Reviews
  • Drumdarroch House Care Home, Insch
Located in the heart of rural Aberdeenshire, just off the A96, Drumdarroch House Care Home is a one storey, purpose-built care facility with a homely atmosphere for 41 clients. Drumdarroch enjoys an open aspect on the edge of the village of Insch with fantastic views of woodland, Dunnydeer Hill and the remains of the Dunnydeer Hill Fort.

The home has close links with the village and the surrounding areas - these links are encouraged and fostered by way of events and activities throughout the year. Both bus and rail services are within easy walking distance of the home which is appreciated by visitors and relatives.

Each client benefits from a large, comfortable room with en-suite toilet facilities. There are television and telephone points in every room as well as a modern nurse call system. Clients can personalise their own room with their own small furnishings and pictures to help them feel right at home.

Catering staff provide tasty, nutritious, well-balanced meals with the flexibility to accommodate specific dietary requirements, particular client favourites and individual choice at all times.

Drumdarroch's friendly and caring staff are skilled in delivering a quality service to clients. Each client has an allocated named nurse and key carer to assist them in all of their care and social needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Wendy Stephen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)

Parking

  • Free Parking on-site

Drumdarroch House Care Home Reviews (65)

9.9

Drumdarroch House Care Home has a Review Score of 9.9 (9.866) out of 10, based on 30 reviews in the last 2 years.
Over all time Drumdarroch House Care Home has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Drumdarroch House Care Home
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Total of 65, showing 41-60
Review from Robert W (Son of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nurses, carers and everyone at Drumdarroch Care Home cannot be praised highly enough for their attention to our Mother during her 3 years stay. The very highest level of respect and dignity were shown to her and us as a family in her final hours and no amount of effort was spared to make her as
comfortable as could be. We are forever thankful to you for looking after her so well. We should also praise everyone at Drumdarroch for their sterling efforts in keeping COVID-19 out of the facility during the pandemic.
Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you so much for your kind words. We are extremely proud of the outstanding care the team at Drumdarroch provides. As you said in your comments, the efforts made throughout the pandemic truly are incredible. Care Home staff across the country deserve this kind of recognition more than ever. Kindest regards.

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Review from B G (Son of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident since Dec 2019 and we wanted to pass on a huge thanks to the team at Drumdarroch for all the care and attention they give to mum, especially with the added pressures of the lockdown restrictions. They always ensure that we have been able to keep in touch via FaceTime calls
and when possible I was able to visit in person (with strict safety controls in place). This past year has been exceptionally difficult for everyone but especially for those working in healthcare. We can only imagine how hard things have been and the difficulties they have faced, but we feel the care given at Drumdarroch is exceptional and we can’t speak highly enough of what they all do. We have nothing but admiration and respect for all the team at Drumdarroch and know that everyone resident there is in the best of hands.
Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you so much for your incredibly positive review of Drumdarroch. Your thanks to all of the team is hugely appreciated. Especially during such difficult times for all staff working in the care sector. They do such an excellent job every single day and it makes it all worthwhile when you hear such words of praise from a family member.

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Review from N H (Nephew of Resident) published on 24 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is now a year since my 91-year-old aunt went to stay at Drumdarroch House. She has been treated exceptionally well, and this has given our family great peace of mind. We have been particularly impressed by how the staff at the home have coped with Covid-19 lockdown. They have done everything possible
to keep residents safe while offering virtual access to families to maintain those important bonds. It can’t be easy to keep the ship afloat at such difficult times, knowing that one misjudgment could have terrible consequences, but Drumdarroch House has not put a foot wrong throughout. We continue to be impressed and reassured.
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Review from Nichola M (Daughter of Resident) published on 10 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Drumdarroch for just under a year. Throughout the time that he was there, he received excellent care. ALL the staff (nurses, care assistants, support staff, kitchen, laundry, cleaning and management) were wonderful to dad and to us throughout dad's time there. Recently dad had a big, unsurvivable
medical event, he went into hospital acutely but returned to Drumdarroch for palliative care where he and we were exceptionally well supported throughout his final days. Everyone was wonderful to us and to Dad, he couldn't have been better cared for. Having had the experience of a number of care homes both in this country and abroad, I am so thankful that my Dad was at Drumdarroch, everyone there was genuinely caring and compassionate; thank you all so much.
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Review from L M (Sister of Resident) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the matron a pleasure to deal with at all times. I found her very caring and compassionate. My sister, being a very private person, did not participate in the many activities on offer in the home, but it was obvious the activities co-ordinator tried very hard to engage with the residents. The
final end-stage care was very good thanks to the dedicated night staff.
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Review from Kaye M (Daughter-in-law of Resident) published on 20 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law moved to Drumdarroch last year and we have noticed a great improvement in him. He is very well looked after and the staff are very welcoming and friendly and we feel relaxed knowing he is getting the best of care. Would highly recommend to anyone thinking of looking for a family-friendly
care home.
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Review from K M (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No concerns. Everything clean and tidy. Staff very helpful and caring. There are plenty of activities for the residents to do. The food is excellent with a range of healthy options. It's easy for friends and family to come and go as they wish. We are also offered a cup of tea or coffee and a biscuit
at fly times. Very relaxed atmosphere.
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Review from D G (Son of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the quality of care was exceptional with adequate facilities and well located in the village. The thing I really liked about the home was the professionalism and friendly staff. The staff had built very genuine and personal relationships with my parents and this meant a great deal to them.
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Review from E F (Daughter of Resident) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Drumdarroch staff ever so helpful and caring and trying to make the residents feel comfortable and at home as much as possible. Trying very hard to keep everyone entertained and occupying their time when possible.
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Review from D M (Husband of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is up to standard.
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Review from Gordon F (Son of Resident) published on 16 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is very welcoming when visiting and host a number of charitable events throughout the year involving staff, families, residents and volunteers. The home is always clean and our mother has been there for three years and is happy and settled. The room is spacious, clean and warm with nice views.
Meals are good quality with no shortage of snacks and refreshments between meals. Communication from the home is good with lots of information. The staff are very friendly with locals from all age groups and they always have a smile. I would recommend Drumdarroch to anyone considering care for a relative or parent, it is a relief to all of us knowing my mother is safe, clean and well cared for every day, spending time in good company. A big thank you to all the staff at Drumdarroch for their hard work and effort towards all the residents at the home, from the catering staff, maintenance team careers and administrative staff who provide a great service under difficult situations.
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Review from Ronald J (Brother of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister stayed in Drumdarroch for only 3 months and sadly died on 19th December 2018. During her stay, she received the most wonderful care and attention. The staff were very good by updating me on her condition. This care home is focused on the residents providing professional and timely care at
a difficult time in someone's life. Thank you for your support and efforts on my sister's behalf.
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Review from Catriona J (Daughter of Resident) published on 9 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad became a resident of Drumdarroch House in January 2018. He had been disabled since 2015 and received care at home until my mother's death in November 2017. The move into care was a very difficult transition, but I instantly knew this would be the best place for him.


On the first contact,

I was impressed when told 'come whenever you want, we like to be seen just as we are'. On visiting, there was warmth, friendliness and real interest in Dad and his situation from the management. From the moment of arrival, Dad was welcomed into the 'Drumdarroch family' and every effort made to provide care as he wanted it. He was always treated with respect, understanding and true empathy towards his recent loss, and encouraged daily to participate in the life of the home. Carers daily tempted him to eat with alternative options always offered. The palliative care in Dad's final days was outstanding and the support given to me greatly appreciated. Nothing was ever too much trouble. Thank you.
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Review from Iris G (Daughter of Resident) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Drumdarroch House Care Home from NHS care very low and unable to walk by herself. Within weeks she was walking all over the home as a different person. She had dementia but was competent enough to know her surroundings and loved the staff. She was treated with love and respect and I was
totally happy to trust them with her care.
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Review from Julie S (Daughter of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the staff at the above care home for their undivided care and attention my father received whilst resident there.
They showed deep compassion and care in his last few days whilst my mum and I were struggling to come to terms with saying goodbye to my dad and I will be forever grateful.
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Review from J S (Wife of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management were excellent in the care of my late husband. They always made him smile every day. I just can't thank the staff enough because he was such an active man and so proud he didn't like being disabled.
He is at peace now. No more suffering.
I would recommend Drumdarroch very
much for their care.
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Review from Irene H (Daughter of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in for 5 months and during her last days staff were excellent, with excellent care and hospitality for the family at this sad time.
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Review from Douglas A (Son of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The palliative care my mother is receiving is excellent.
The whole family are also well looked after with food and tea/coffee provided for us.
We are kept informed of her situation and all the staff carry out their duties in a very caring manner.
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Review from Moreen A (Daughter of Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my mum has had in her short stay. Service has been excellent. The staff have been excellent - we have been well looked after.
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Review from E G (Daughter of Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The excellent care my mother is having is first class. The staff are very kind and helpful to all my family. They have made my mother very welcome and happy.
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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Drumdarroch House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for Drumdarroch House Care Home is calculated as follows: ( (306 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 351 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Drumdarroch House Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 Aug 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Wendy

Wendy Stephen

Job Title: Home Manager Joined: 2023

Hello, I'm Wendy Stephen, the Home Manager at Drumdarroch Care Home.


I qualified as a State Enrolled Nurse many years ago in Oldham, Lancashire, and worked as a night nurse in the local hospital.


I continued my career in nursing working for the MS Society for almost 10 years, which is when I started my journey within the care home environment, as a staff nurse working up to Home Manager Peripatetic Manager Quality Management and latterly Regional Support Manager. During this time I completed a conversion course to a first-level nurse followed by a degree in Nursing.


During my career, I have experienced working with a variety of homes which have been under focus and require support to improve standards to allow them to improve their grades and also homes which have good grades to ensure that they maintain the required standards.


I bring my years of experience to Drumdarroch and share this to ensure that I continue to support staff, residents and relatives whilst supporting staff to maintain the standards already embedded.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Drumdarroch House Care Home to verify any information. View our terms and conditions. Drumdarroch House Care Home has an Enhanced Service - more info.