Drumdarroch House Care Home

Mill Road, Insch AB52 6JA
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9.9 65 Reviews
  • Drumdarroch House Care Home, Insch
Located in the heart of rural Aberdeenshire, just off the A96, Drumdarroch House Care Home is a one storey, purpose-built care facility with a homely atmosphere for 41 clients. Drumdarroch enjoys an open aspect on the edge of the village of Insch with fantastic views of woodland, Dunnydeer Hill and the remains of the Dunnydeer Hill Fort.

The home has close links with the village and the surrounding areas - these links are encouraged and fostered by way of events and activities throughout the year. Both bus and rail services are within easy walking distance of the home which is appreciated by visitors and relatives.

Each client benefits from a large, comfortable room with en-suite toilet facilities. There are television and telephone points in every room as well as a modern nurse call system. Clients can personalise their own room with their own small furnishings and pictures to help them feel right at home.

Catering staff provide tasty, nutritious, well-balanced meals with the flexibility to accommodate specific dietary requirements, particular client favourites and individual choice at all times.

Drumdarroch's friendly and caring staff are skilled in delivering a quality service to clients. Each client has an allocated named nurse and key carer to assist them in all of their care and social needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Wendy Stephen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)

Parking

  • Free Parking on-site

Drumdarroch House Care Home Reviews (65)

9.9

Drumdarroch House Care Home has a Review Score of 9.9 (9.866) out of 10, based on 30 reviews in the last 2 years.
Over all time Drumdarroch House Care Home has 65 reviews.

Overall Experience
  • 54
  • 11
  • 0
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Date Published
  • 65
  • 12
  • 18
  • 30
  • 35
Reviewer Connection to Drumdarroch House Care Home
  • 26
  • 17
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 61-65
Review from Cathrine M (Daughter of Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care and attention extremely satisfactory. We cannot fault the attention my mum received in her last days and the family has been so well looked after during Mum's final days. Meals, cups of tea - excellent. A very big thank you to staff.
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Review from Jim T (Son of Resident) published on 17 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident for 16 weeks and the care and support provided by Drumdarroch was excellent. The friendly, sympathetic, efficient and caring service provided by all at the home was much appreciated in the last few weeks of my father's life.
The staff were especially supportive and "nothing
was to much bother" even when conditions were difficult and distressing.
100% happy with our choice of home and would not hesitate to give a glowing recommendation.
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Review from L S (Daughter of Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dads stay at Drumdarroch House Care Home was lovely. The staff were excellent as well as caring they were friendly, compassionate and went well above the call of duty. Dad's passing was made a lot better because of the lovely staff for him and the whole family. I could not fault any aspects of Drumdarroch
House Care Home.
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Review from Ernest S (Husband of Resident) published on 12 May 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Drumdarroch is a welcoming and homely place. All staff are pleasant, approachable and very friendly. Attention to residents various and sometimes demanding requirements is sympathetic and caring. Input from relatives and friends of the residents is encouraged by the managemeñt
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Review from Graeme M (Husband of Resident) published on 27 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Services provided fully cater for user's complex personal requirements and provides reassurance to the family that the user is treated as an individual. Varied and regular social activities ensure a stimulating environment where participation is encouraged. Equally the right to decline participation
for some quiet time is respected.
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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Drumdarroch House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for Drumdarroch House Care Home is calculated as follows: ( (306 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 351 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Drumdarroch House Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 Aug 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Wendy

Wendy Stephen

Job Title: Home Manager Joined: 2023

Hello, I'm Wendy Stephen, the Home Manager at Drumdarroch Care Home.


I qualified as a State Enrolled Nurse many years ago in Oldham, Lancashire, and worked as a night nurse in the local hospital.


I continued my career in nursing working for the MS Society for almost 10 years, which is when I started my journey within the care home environment, as a staff nurse working up to Home Manager Peripatetic Manager Quality Management and latterly Regional Support Manager. During this time I completed a conversion course to a first-level nurse followed by a degree in Nursing.


During my career, I have experienced working with a variety of homes which have been under focus and require support to improve standards to allow them to improve their grades and also homes which have good grades to ensure that they maintain the required standards.


I bring my years of experience to Drumdarroch and share this to ensure that I continue to support staff, residents and relatives whilst supporting staff to maintain the standards already embedded.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Drumdarroch House Care Home to verify any information. View our terms and conditions. Drumdarroch House Care Home has an Enhanced Service - more info.