
Nothing is too much trouble.. Springfield Bank Care Home in my opinion is an excellent Care HomeMargaret T(Daughter of Resident/Service User)



Nothing is too much trouble.. Springfield Bank Care Home in my opinion is an excellent Care HomeMargaret T(Daughter of Resident/Service User)



Springfield Bank Care Home, situated in the popular town of Bonnyrigg, supports older people to lead their best lives with personalised nursing and nursing dementia care.
The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and café. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.
From care assistants and nurses, to wellbeing coordinators and chefs, each...
Care Provided by Springfield Bank Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Springfield Bank Care Home for full pricing details and T&Cs.
Contact Springfield Bank Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Rhiannon Gibson(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (1)
Springfield Bank Care Home Reviews (74)
Springfield Bank Care Home has a Review Score of 8.8 (8.777) out of 10, based on 9 reviews in the last 2 years.
Over all time Springfield Bank Care Home has 74 reviews.
My gran has been living in Springfield Bank for 2 years now and the care has always been exceptional. There is a homely feel as soon as you walk in the door and the staff are always friendly and approachable. The managers door is always open when I have any questions. My gran appears very happy and gives us peace of mind that she is safe and well looked after.
Mim enjoys the activities on offer and thinks the food is fantastic. We're very pleased in our choice of care home!
Dad has been in Springfield for just over 3 months. Seeing him moving into care was difficult for the whole family; however, it is very comforting to see him here. The premises, staff and facilities are all first class. He appears settled, comfortable and well looked after.
My father recently celebrated his 100th birthday and the home was first class in arranging his special day from entertainment, food and special cake. Everyone made a fuss of him and it certainly made his day for him. According to my dad, he could do with bigger portions as he says he is always hungry but you don't know whether to believe him as he has early-stage dementia. Rooms are a bit tired, could do with refresh. He would like more trips out. Communication with us could be better.
We feel she is listened to and asked for suggestions to better her experience and this is quickly acted on. The very fact that we recommend the home to my best friend for her father also reflects how we feel about it. Activities and outings are also excellent and keep Mum up to date on what is going on, e.g. Valentine's, Easter, any royal occasion are all celebrated. The office is always open and accessible for any queries and staff are lovely.
Can't fault anything. Staff friendly, can't do enough for you. Make sure visitors are always looked after. Wife is super happy and well looked after.
Clean and friendly environment.
Nice home but at weekends not enough staff as everytime I visit on a Sunday there is sometimes no one up at entrance to look after residents and no one would know if there was a fall till later which is not good enough. Also think the residents would be better engaged with more activity as there seems to be very little at the moment.
Thank you for your feedback, to support continued growth of the service we will ensure that staffing is at appropriate levels, and review the Wellbeing Co-ordinator's weekly planners to maximise the engagement for all of our residents.
Lovely person, understanding person to me and all the staff are great and making sure my gran needs all she needs. The new room my gran's in is great and she loves the activities.
The team at Springfield Bank is absolutely amazing! They truly go the extra mile for my Dad and all the residents there. I can't express enough gratitude for their continuous hard work, often without receiving the acknowledgement they truly deserve. It's a huge relief for us to leave, knowing that he is receiving top-notch care! Thank you immensely to all the staff at Springfield Bank!
The staff are excellent and made her time there so good and happy.
I find the care to be excellent. My humble abode, however, they need to exercise some restraint. My room was a bit of a muddle but I knew where everything was. I had taken the time to take the lids off of boxes, tins etc. before I knew it, some of the boxes had been torn up. I have a bookcase, I have access to the bank when it is available and hopefully a social worker, they seem reliable.
Thank you for your review of Springfield Bank Care Home, we appreciate all the positive feedback. We are sorry to hear you are having issues with items being damaged. Please contact the Home Manager to discuss who will be happy to help resolve the issues.
My auntie is well looked after and tells me she loves it there.
I feel my dad has been well supported, his needs are met and staff are keen to help and I have found staff approachable, they listen and great communication. One nurse in particular has been attentive, so have two other specific staff members. Another specific staff member is available to listen and so is the new nurse (department leader that was bank staff). She chats and updates us. I am pleased we chose here.
I have always felt very welcomed when visiting my sister-in-law. The staff are very attentive to her needs.
I feel that there has been an improvement in the care home in the past six months. I requested a more personal approach for the residents and this has been implemented by laminating on all doors with some personnel details and information of interest to staff who may be new or bank. One area which could be improved would be an electronic air deodoriser which would help mask the many odours from a large group of people. These are common in hotels and public toilets.
Thank you for the positive feedback about Springfield Bank and we are always happy to hear suggestions on how we can improve.
My wife came from the hospital to Springfield Bank. From day one and every day thereafter, the care and nursing were excellent. We had no complaints whatsoever. Each member of staff had great care and compassion. I would recommend Springfield Bank to anyone! My wife was in the right place to get the best care.
I am struggling to put into words the love, kindness, compassion and dignity my parents have enjoyed from all the team at Springfield Bank.
The management team are excellent - very experienced, with a lovely manner yet very efficient.
The nursing and care staff are just lovely, always smiling and ever helpful.
Though my parents preferred their own company at times, there was always lots going on for them and the other residents to enjoy, including parties, day trips and movie nights.
My dad has always enjoyed his food, and the fare on offer at Springfield Bank is excellent.
I feel like I sound a bit like an advert here!
My dad is in his final hours, and I'm just so so glad he's here getting the love and care that he is at Springfield Bank.
The staff are both friendly and caring and do their best to fulfil all my needs. The room is always clean and again all the staff, including maintenance and cleaning, are great. I can ask for anything, I am very happy staying here and have been welcomed and well looked after since my arrival. All staff and management are kind and will always check on me.
Initially, I wasn't keen on my father moving to Springfield Bank after reading reviews and reports. However, the care he was given in Dalhousie was with kindness and respect. He was well looked after, and I was well-updated on his day-to-day life when I couldn't visit. I felt that the care, nursing and activities staff all genuinely cared and did their best to make Dad happy in his last months. I will always be very thankful for this.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 18 September 2025- How well do we support people's wellbeing?Good
(4)
- How good is our leadership?Good
(4)
- How good is our staff team?Good
(4)
- How good is our setting?Good
(4)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
- 18 Nov 2024
HC-One care homes across the UK took part in fundraising activities on Friday, November 15, to raise vital funds for BBC’s Children in Need. Children In Needs supports charities and...
There are no upcoming events for Springfield Bank Care Home.
Accreditations
There are no accreditations posted yet for Springfield Bank Care Home.
Meet the Team (1)

“Going over and above to make somebody smile. You never know what people have going on behind closed doors, being someone that can put a smile on their faces means the word to me.”
As a Registered Nurse, Rhiannon has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. Rhiannon has worked in the care sector since leaving school. She assisted looking after her father who had dementia until he went into a care home. Rhiannon admired how Care Assistants and staff worked in all care settings and wanted to be admired for providing care for others.
Rhiannon’s HC-One badge says ‘Proud Mum’ as she is a new mum to her 10-month-old little boy, Hamish.
When asked what she enjoys most about her role, Rhiannon remarked:
“I like being able to mentor staff; helping them see their potential and how to achieve this. Being a part of a team that helps families feel at ease when they are picking a home for their loved one, like I had to go through with my dad.”
When describing her biggest achievement, Rhiannon commented:
“Working my way up to Home Manager, this was my future goal, and I am so proud I made it here. Also, I have been nominated for four Kindness in Care awards for a variety of different reasons. I received a Kindness in Care award from one of the Residents family members who nominated me for dedication and commitment to their loved one.”
Outside of work, Rhiannon enjoys shopping and spending time with her family. She loves being a mum to her little boy and her dog.
Frequently Asked Questions about Springfield Bank Care Home
What types of Care is Springfield Bank Care Home registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Springfield Bank Care Home have?
There are 70 Single Rooms.
What are the Facilities & Services at Springfield Bank Care Home?
Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Springfield Bank Care Home to the centre of Bonnyrigg?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Springfield Bank Care Home to verify any information. View our terms and conditions. Springfield Bank Care Home has an Enhanced Service -more info.