Linlithgow Care Home

Linlithgow EH49 7BW
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8.9 79 Reviews
  • Linlithgow Care Home, Linlithgow
Linlithgow Care Home, situated in the beautiful countryside of Linlithgow, supports older people to lead their best lives with personalised nursing and nursing dementia care.

The catering team at Linlithgow understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Linlithgow likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Linlithgow, they encourage residents to take an active role in the Linlithgow community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Linlithgow.

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Care Provided by Linlithgow Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gemma Munro (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Linlithgow Care Home Reviews (79)

Total of 79, showing 21-40
8.9

Linlithgow Care Home has a Review Score of 8.9 (8.943) out of 10, based on 15 reviews in the last 2 years. Over all time Linlithgow Care Home has 79 reviews.

Overall Experience

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Review from Diane G (Daughter of Resident) published on 24 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in Linlithgow for four years. The care and dedication given by staff and management (especially the new manager) were first-class. In mum's last days the staff also took care of me as well as mum. They were wonderful. The only slight criticism could do with a bit of an update, looking a bit
tired.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Linlithgow Care Home

Please accept our sincere condolences on the passing of your mother, it was lovely to hear your positive comments about the Home Manager and staff and we will pass this on to them. There is a refurbishment planned for the coming months for the home and I know this will have a great impact for our Residents, colleagues and visitors.


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Review from Kenneth C (Brother-in-law of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reception - staff friendly and efficient but not employed full-time. In their absence, visitors are required to phone the relevant department to request admission. My sister-in-law is a resident in the dementia ward which is probably the most demanding section to work in for care home staff. I've visited
her several times each week for the past twelve months. I've been impressed by the friendliness of the staff - cheerful and greet me by my first name which is a nice touch. Room is adequate but smaller than I had expected. Services are good - cleaning, laundry, delivery of papers, hairdresser etc. Last year has been difficult for staff and residents. Despite the effects of the virus, standard of care has been maintained. I would recommend Linlithgow Care Home to others.

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Review from C C (Mother of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the care home is extremely efficient and friendly. Each member of staff is courteous and kind, and all residents are treated with care and respect. My family and myself are regularly updated on my mums welfare. I cannot fault the service of the medical and care staff.

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Review from Malcolm M (Son of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has dementia and has been in Linlithgow Care Home for nearly four years. He has been looked after with great kindness and understanding and respect during this period. The staff are nothing short of amazing and have gone above and beyond with their level of care and patience. I was able to
sleep a bit easier during the covid restrictions knowing that my dad was in such a lovely place and was receiving exceptional care.

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Review from J P (Son of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very caring and friendly. Good location with lovely gardens.

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Review from M T (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Linlithgow Care Home in September 2021 and she has been well looked after by the hard-working team of carers, nurses, management, and the very helpful office staff. All staff work together to try to make sure mum's needs are met. Due to Covid there have been varying restrictions on visiting,
also restrictions on the usual life of the residents, so mum has not been able to benefit from the usual wider-ranging activity programme, but this is no fault of the staff. They have remained cheerful, kind and caring throughout what has been an incredibly difficult time. The new manager and nursing staff are always willing to listen to any concerns and then do whatever they can to make things better.

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Review from Dawn D (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After more than a year, I was finally able to visit with Mum in her room at Linlithgow yesterday. As always, she and her room were clean and well cared for. Mum has been a resident at Linlithgow since October 2014 and we (her family) have been more than happy with the way the home is run and the residents
are cared for throughout this time.
Over the past year, the staff have shown exceptional care for their residents, even though they have had additional duties to carry out, and have done their absolute best in very difficult times to find activities to keep them occupied when their usual entertainers have been unable to visit. They have also shown care and compassion in maintaining residents personal appearance when it's been over a year since they could get even a haircut.
A huge thank you to you all. Let's hope, for all our sakes, that we are nearing the end of this strange journey and can regain some normality in the coming months.

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Review from Andrew S (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Linlithgow Care Home for a year now. She suffers from Alzheimer's. In my opinion, she has experienced very little intellectual deterioration and demonstrates higher mobility in response to the high level of care she has received, the overall atmosphere in Linlithgow Care Home.
Staff levels and morale seem high and management seems very responsive to change as witnessed by their response to Covid. My mum feels safe and happy.

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Review from J P (Husband of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit is always a pleasure. Super staff.

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Review from Austin S (Husband of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and all concerned continue to provide the best care and attention to residents.

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Review from G N (Son of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy that Mum is here. All staff is great, friendly and nothing too much trouble. The Manager is doing a great job in very difficult times. Well done to all!. Thank you.

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Review from L H (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are very pleased with the care Mum has been getting at Linlithgow Care Home since she moved there in November 2019. The home is comfortable and well maintained, and the staff are friendly and helpful.

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Review from S P (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warmth and kindness surround me each time I walk through the door at Linlithgow care home to visit my mother. A quiet, calm and caring ambience is testament to the hard work and efficiency of the management and staff. I can honestly say I have never experienced so much genuine kindness and support from
so many individuals under one roof. Spontaneous small acts of kindness, which one finds out about only by chance, indicate to me a genuine care for the residents and a desire to go that little bit further to improve their quality of life and make Linlithgow care home their home. In my experience, the standard of nursing and caring is excellent and all areas of the home are kept very clean. Any issues that have arisen to do with my mother’s welfare, I have been able to discuss with senior members of staff and have appreciated their advice. I have found that communication between members of staff is very good. It is wonderful knowing that when I phone my mother in the evening, she is safe and secure in lovely, well-maintained surroundings and has enjoyed delicious meals and has had another happy day.

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Review from M D (Cousin of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The level of care is very good in a very pleasant and happy environment. Meals are also very good with nicely set tables and the grounds are well kept.

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Review from Linda L (Daughter of Resident) published on 4 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was admitted to Linlithgow Care Home in May 2019 and my father visits her daily. The staff have been extremely welcoming and supportive to our family. Mum is cared for well - the staff are so kind and couldn't have done more to help her settle in. We are fortunate also that Linlithgow Care
Home is such a lovely place for Mum to stay and for us to visit.

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Review from Carol H (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every staff member is welcoming and approachable. Any minor issues are sorted quickly.
Only teeny tiny negative would be there does not seem to be much fresh fruit on the menu.
Otherwise delighted that my mother is safe and cared for.
Great home!

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Review from Jill M (Daughter of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here from another care home 3 months ago to be nearer me. We are very happy with the attentive, kind care. All staff are very pleasant, approachable and knowledgeable about my mums care.
I believe the registered nurse led approach makes a difference. The home manager is very interactive
with residents and made valuable contributions to social services review meeting for my mum.
The social worker commented how unusual it was to have a care home manager who knows their residents in this way.

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Review from Alan M (Son of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first review since my mum moved into Linlithgow Care Home in November last year. Although the review is for March I have been very impressed with the care she has received since the beginning.
My mum continues to feel happy and secure and has developed positive relationships with the staff
who care for her. Communication with the care team, whether by telephone, or when visiting has been excellent and has given the family confidence in the quality of care provision. There seems to be an ethos of positivity in the home, engaging with residents as individuals and providing a range of stimulating activities.
As a family, we are very grateful for the professionalism and dedication of the staff.

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Review from J B (Daughter of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived here for almost 4 years now. Initially, she was in one of the frail elderly units. However, she has moved (March 2018) to the dementia unit. The move has transferred her and her quality of life. The unit is quieter, smaller and the staff generally have made time to deal with mum
and her individual needs - rather than meeting immediate physical needs, which tends to be the case with frail elderly. I would say she has put on weight, her mood is so much better and happier.

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Review from Rhona S (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival at the home, my dad was welcomed by the friendly attentive staff. His room was very clean and bright. The home had provided a presentation box with toiletries in it and fresh towels. All the staff are friendly and approachable. The home is extremely well run. Any medical issues are dealt
with promptly. The meals are all cooked on the premises and to a high standard. My dad has settled in well.

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Current Review Score: 8.9 (8.943)

Overview of Review Score

The Review Score of 8.9 (8.943) out of 10 for Linlithgow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.130 for Linlithgow Care Home is calculated as follows: ( (69 Excellents x 5) + (69 Goods x 4) + (33 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 177 Ratings = 4.13

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.813 Points relating to the number of positive Reviews for Linlithgow Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 13 Positive Reviews ÷ 16 = 0.813

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 8 Nov 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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