Linlithgow Care Home

45 St Ninians Road, Linlithgow EH49 7BW

Located within the beautiful West Lothian countryside, Linlithgow Care Home is a purpose built 80 bedded accommodation offering Dementia, Nursing, and End of Life care.

At Linlithgow Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of tastefully decorated, comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Chefs at Linlithgow pride themselves on preparing a choice of home cooked, fresh nutritional meals and cater for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Roger Milligan (Home Manager)

Local Authority / Social Services: West Lothian Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, French, Polish

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Separate Dementia Care Unit • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest Care Inspectorate* Report on Linlithgow Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.8 (maximum of 10) for Linlithgow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Linlithgow Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.774 for Linlithgow Care Home is calculated as follows: ( (322 Excellents x 5) + (78 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 407 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Linlithgow Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 16 Reviews ÷ 16 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Linlithgow Care Home has a Review Score of 9.8 (9.774) from 34 Reviews


Average Ratings

  • Excellent
    29
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Linlithgow Care Home?

  • Extremely LIKELY
    32
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Linlithgow Care Home

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    10
  • Niece of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My mum moved into this care home on 29th December 2017 and was warmly welcomed by the staff who did everything they could to make her feel at home. On the whole, the staff are very caring and look after my mum well.
The main problem is that the staff work very hard and are pulled in so many directions as the care needs of the home are high. There are not enough of them employed in my opinion for the number of elderly there so the thing that is lacking is personal one to one time which is very valuable to old people.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Clare Sheehan, Careline Advisor at Linlithgow Care Home responded to this review on 19 Apr 2018:

Thank you for your review. We value all feedback as this allows us to improve our service where required. We are glad to hear that you feel that the staff are warm and caring and have helped your mum settle into the home. With regards to staffing levels within the home we are staffed according to the Residents needs and these levels are regularly reviewed. Please do not hesitate to liaise with us at the home, we are always happy to assist with any issues you may have.

Very welcoming home. They look after residents well and my mum's health has improved.

Activity co-ordinator/staff help often to provide stimulation and happiness.

How likely would you be to recommend Linlithgow Care Home? Likely

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Average Rating:   4.5 out of 5

My Aunt is cared for very well and she seems to be a bit more settled. Really happy with the care she has received and the staff are very nice and approachable.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are always pleasant and willing to help.
The home is always spotlessly clean and residents well cared for.
My mother feels safe and happy in the home environment.
She enjoys the meals provided.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

The review was handled professionally but with an informal and relaxing approach. The questions and discussion points raised were answered succinctly and indeed our observations noted for future attention.
Overall for a first review and meeting, all parties in attendance i.e care management, social services and family members agreed that all was very good.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother was well looked after by all at the care home and the staff were very caring when she died. We were well informed about her at all times.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

I highly recommend this care home.

The staff are really kind and genuinely care about the residents.

My uncle was extremely well looked after and I cannot thank the staff enough for everything they did to make my uncles days ag good as they could be.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Great nursing home. Great staff.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband has now been in Linlithgow Care Home for nearly two years. During this time, his mental health ie dementia has followed the course that is expected. He has good days when he is alert, upbeat and full of stories, most of which follow a pattern of buying a new car, new suit etc. Other days he is quiet but again he can still surprise the family with things in his distant past he can remember. He has a good appetite and a strong heart which serves him well. He is almost totally immobile but his care is so good. He still has some quality of life.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident of Linlithgow Care Home since 2007. Since that time my father and I have both been extremely pleased with the level of care mum has received. She is extremely well looked after both her physical and mental needs. She receives stimulation in the form of activities, trips and entertainment, she particularly enjoys the weekly choir. Her every need is met both in terms of food and any medical issues which have occurred and we are quickly informed of any problems.

We greatly appreciate the compassion and caring attitude of all the staff, not just to mum, but to my father and myself as well.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I have no problem at all with the care home.
The staff are excellent and nothing is any problem for them. My mum is well looked after and I appreciate all the care she receives.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum was only in Linlithgow Care Home for 2 and a half months before passing away but I found every member of staff friendly, helpful and very supportive towards me and mum. The staff did everything possible to make mum comfortable and safe. The also work under pressure so days but keep smiling through. The social occasions were good fun also. I've met some amazing people in Linlithgow Care Home.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

A member of staff, social worker, myself son and wife were present to discuss my mother's care and needs within the home.
As a family, we are very happy with the care my mother is getting.
A member of staff from the care home also said that they were very happy to provide the care our/my mother needs. The social worker also said she was happy for mother to continue to stay long term and a contract between family and the care home would need to be signed.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Excellent delighted with Linlithgow Care Home. I couldn't fault it at all. My mum has excellent care.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   5 out of 5

Linlithgow Care Home provides a warm, welcoming environment for both my mother and her visitors.
The staff did their utmost to keep her safe and well looked after.
After spending time in hospital it was good to see her socialising again.
The staff were like family and they were constant - always the same faces who knew both my mother and her visitors.
The home was clean, warm, bright and dispelled all the myths of care homes.
Thank you for making my mother's last few weeks comfortable.
We appreciated the quality time we spent in Linlithgow.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

This is an excellent care home. From day one of my mother's stay at Linlithgow Care Home the standards experienced were outstanding. Staff were always attentive, caring and committed. My mother spent her final days here and died at the home in March 2017. The care and respect afforded her was outstanding as was the relationship of staff and our family. I cannot thank all staff and management enough.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother-in-law moved in February 2016. She was a little hesitant for the first few weeks. As time went on she was happier and after having lived in her house on her own for such a long time began to chat with carers and residents. It was a wonderful change seeing her go on outings, doing knitting, singing in the choir.
The staff are fantastic visiting morning or afternoon they are very attentive and happy to help. Being able to catch up with the nurse can also put our minds at ease. 10 our of 10 in my book.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   5 out of 5

We have found Linlithgow Care Home to be very clean, comfortable and well organised but above all, we find the staff outstanding in their care and kindness.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The care my gran received in the last few days of her life was exceptional. All staff, from kitchen to domestic to care staff, were caring and attentive. She lived in Linlithgow care home for 3 and a half years and I couldn't fault a single thing. Every person who works in Linlithgow is caring, respectful and always willing to go over and above to help. My gran had dementia but was extremely comfortable, content and happy in her environment. My whole family will miss each and every member of staff.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   5 out of 5

Having looked at several suitable care homes, there was no doubt that it had to be Linlithgow Care Home for my mum and dad whom I moved down from Inverness. The environment and ambience of the home say it all along with the excellent support from the staff. Despite them both being very poorly, it was always uplifting visiting them in Linlithgow Care Home.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   5 out of 5

Dealing with Alzheimer's patients cannot be an easy task. I am extremely thankful that the staff at Linlithgow Care Home can deal with this unfortunate illness in a professional and caring manner and still be 'good friends' with my wife.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The staff are very pleasant and helpful.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Excellent care and service. Staff excellent, very understanding, very compassionate and supportive to the whole family.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lovely facility, expert care given. All queries/questions addressed quickly. Family always made very welcome. The staff at all levels excellent.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Staff always make you feel welcome, residents are always looked after. Very happy about care provided.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   5 out of 5

Delighted with everything at this care home. Staff are very attentive and the care given is excellent!

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   5 out of 5

Since my mother came into this care home we have found the staff to be very warm and friendly. Their care to my mother herself has been excellent and nothing seems to be too much trouble for them. The home is purposely built which was an instant attraction to accommodate my mother, as her safety and welfare is paramount to us. The home itself is spotless and there is always something for the residents to do if they wish to take part. This care home is carefully thought our and run and is to be highly recommended for its care and nursing staff.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   5 out of 5

Dad moved into the care home and was a little unsettled to begin with, as I was myself. Staff helped to reassure my dad, myself and the rest of the family and my dad appears settled and I am extremely happy with the warm welcome my dad received when he arrived at the care home.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Mum moved into the home at the end of May 2016. From the very minute she arrived, she was supported and encouraged to do as much as she could for herself. The manager and all the staff are excellent and we found that they always knew what she liked and how she had been each time we visited.

The home is very clean with good quality furniture and fittings throughout. There are lovely lounges for residents and visitors to use and the entertainment staff have a wide range of activities on offer. Mum seemed to enjoy the variety and quality of food on offer.

Sadly Mum's heath deteriorated (nothing to do with the home) but the nursing staff and local doctor involved us fully and kept us very well informed. In her last days, she was safe, comfortable and surrounded by compassionate and caring staff who made every effort to maintain her dignity.

The photos on this website do not do it justice as it has been refurbished to a very high standard.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with overall service. Problems with my mum adjusting to move and with interacting with other residents handled really well by the staff. Care home very clean and tidy. Food appears a good variety and tasty. Care home were able to resolve issues with mum's current medication to ensure that she is much more relaxed and sociable.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My husband, myself , social worker and staff nurse had a very good meeting and my husband indicated he was very happy with all aspects of his care and also enjoyed the different types of activities and entertainment offered.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

On our visits the staff are helpful and the surroundings are lovely, it is very pleasant.

How likely would you be to recommend Linlithgow Care Home? Likely

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Average Rating:   4.1 out of 5

The care home is lovely inside and outside. Carers are fantastic doing their job caring for the residents. The activities are always being organised.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   5 out of 5

My first impressions of the home as a clean, tidy and fresh place for my mother to live have been borne out in practice. The manager encourages swift action when we have questions or concerns and these are normally dealt with promptly and satisfactorily. My mother has become more alert and more mobile since arriving thanks to the entertainment and exercises on offer (and her own persistence). I have overall been very pleased by what I have seen.

How likely would you be to recommend Linlithgow Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

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Bed Vacancies

Bed Vacancies

posted 16 Apr 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Care Homes Scotland 2018

Recipient: Linlithgow Care Home

Date: Thursday 01 Feb 2018

more details

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Care Homes Scotland 2017

Recipient: Linlithgow Care Home

Date: Saturday 01 Apr 2017

more details

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Roger

Roger Milligan

Job Title: Home Manager

Joined: 2018

Description:

What does ‘kindness’ mean to you?

“I believe that kind care means treating people as individuals, understanding their life experiences, showing compassion, humour and responding to their specific needs.”

As a Registered Nurse, Roger has spent a number of years providing care and support for elderly people to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Roger closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

He also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Linlithgow.

When asked what he enjoys most about his role, Roger remarked:

“I particularly enjoy meeting and getting to know new people.”

Outside of work, Roger enjoys participating in his local choir.

If you would like to find out more information about Linlithgow, Roger has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Linlithgow Care Home