Redmill Care Home

Lady Court, East Whitburn, Bathgate EH47 0PN

Redmill Care Home is located in East Whitburn and provides dementia and nursing care.

The home offers residents a choice of lounge areas which are complete with comfortable and specially selected furnishings. The home also has a number of spacious and well-equipped bedrooms.

A team of skilled chefs take pride in preparing nutritious and tasty meals for residents, catering for any special dietary requirements. While the home's staff team place kindness at the heart of the care and support they provide.

Group: HC-One

Person in charge: Sharon Maxwell (Home Manager)

Local Authority / Social Services: West Lothian Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 68

Rooms with ensuite WC: 68

Facilities & Services: Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room

Latest Care Inspectorate* Report on Redmill Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9 (maximum of 10) for Redmill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Redmill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.382 for Redmill Care Home is calculated as follows: ( (117 Excellents x 5) + (109 Goods x 4) + (17 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 246 Ratings = 4.382

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.662 Points relating to the number of positive Reviews for Redmill Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 9 Reviews ÷ 13.6 Target = 0.662

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Redmill Care Home has a Review Score of 9 (9.044) from 21 Reviews


Average Ratings

  • Excellent
    10
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Redmill Care Home?

  • Extremely LIKELY
    13
  • Likely
    7
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Redmill Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Niece of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • more

My aunt had stayed with us for 24 years it was very hard for us to get used to her having to go into a home but it was very easy with the care and compassion and kindness of the staff to make my aunt feel okay and comfortable.

How likely would you be to recommend Redmill Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Very good.

How likely would you be to recommend Redmill Care Home? Extremely Likely

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Average Rating:   5 out of 5

No problems, everything ok.

How likely would you be to recommend Redmill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Since my dad has been a resident at Redmill I have been impressed with the care and support given to him by all members of staff. The lounge areas and reception are very bright and welcoming and his room is warm and comfortable. My dad says the food is always good and I can see that he enjoys his meals. It's great to know he is receiving such a good level of care. Big thanks to all concerned!

How likely would you be to recommend Redmill Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother ha only just recently moved to Redmill after a number of weeks in hospital. The staff have been very approachable and helpful and we are very happy with the standard of care that has been provided to my mother up until now. They have made her feel very welcome and have helped her settle in well. I have been kept up to date with my mother's care and have been involved in decisions that have been taken in. In general, her move has been a positive experience.

How likely would you be to recommend Redmill Care Home? Likely

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Average Rating:   4.3 out of 5

Staff are excellent, a real asset to the company and should be rewarded at every opportunity. I felt for a long time that dad would have been better staying at home, however, the stark reality is that the family could no longer give the level of care required to keep dad safe and well cared for. There are minor inadequacies of course compared to a loved one attending to the minutiae of a person’s daily life but I do feel he is being well cared for at Redmill. Re: external activities, note that your friend or relative won't always get selected to go on these perhaps due to lack of mobility/staff available/minibus capacity (there is only one minibus). I believe this is common in care homes. I feel Internal activities are lacking for dad, currently, there is only a Part-Time Activities Co-ordinator as the Full-Time post is presently waiting to be filled. This comment is in no way intended to be a negative reflection on the present Activities Co-ordinator who is dedicated and hardworking.

How likely would you be to recommend Redmill Care Home? Likely

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Average Rating:   3.8 out of 5

Clare Sheehan, Care Advisor at Redmill Care Home responded to this review on 06 Apr 2018:

We now have 2 Wellbeing Co-ordinators in place and a full review of our in-house activity programme is being carried out taking into account the choices and preferences of our residents. There is a full programme of entertainment and outings booked for the coming months. We utilise our minibus to its full potential and as we have 68 residents we allocate places fairly to ensure that all residents have the opportunity to attend if they wish to do so.

Our family are very happy with the care and attention given to our mother and really could not ask for anymore as the staff already go above and beyond. We really did choose the best care home for mum.

How likely would you be to recommend Redmill Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother arrived at the home in January 2017 and from the first day, we were both impressed. At 96, after a hip replacement operation, she soon settled in.

In mid-July she took a turn for the worse and began to fail, over the next few days she became bedridden. The staff were amazing, she received better nursing care than any hospital could give. I had to go away but the staff took over and her last days were comfortable and peaceful.

After her death, the staff ensured my wishes were carried out. I can't praise them enough.

How likely would you be to recommend Redmill Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I personally would like to thank every member of the Redmill Care Home team, their care and dedication to everyone is amazing. Not only do they take great care of my aunt who has been there since February, they have her hair, clothes and every part of her care looking excellent. Her trips out and entertainment is first class and she loves this. The staff never walk passed myself or my aunt and everyone makes you feel very welcome. I have never seen such an amazing caring team.

The thought that has gone into the renovation is great having the little tea/coffee room at the front is a great place for the family to sit and catch up. Cleanliness throughout the building is excellent, the decor is lovely.

How likely would you be to recommend Redmill Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has only recently moved into residential care at Redmill and I cannot praise staff enough for the help with the transition. At a difficult time for Mum and family, staff on hand and always approachable with teething problems and generally making the move less traumatic for everyone.
I have already recommended this home to several persons who find themselves in a similar position.

How likely would you be to recommend Redmill Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I found the home and it's staff to be excellent in the way the services are provided to residents. Our friend passed away at the home and we are very grateful for the respect, dignity and overall family feel provided at the time. The care assistants, nurses and management staff deserve praise of the highest order for providing what at times, must be a very difficult service.

How likely would you be to recommend Redmill Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

During my visits to Redmill Home, I was deeply impressed with the level of care shown by all members of staff. Clearly, beyond the requirements of paid work, my mum is in good hands and on behalf of everyone who has a family member with you, please convey my heartfelt gratitude to all the staff, every last one of them.

How likely would you be to recommend Redmill Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Very friendly and approachable and the staff are genuinely caring about the residents. My mother has settled in very well and is happy with the accommodation and the food. At present some areas are not pleasing on the eye however, the home is being refurbished at present.

How likely would you be to recommend Redmill Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Staff seem caring and involved. There are many varied outings available covering many interests. Also available is in house entertainment. Decor and condition of rooms leaves a lot to be desired.

How likely would you be to recommend Redmill Care Home? Likely

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Average Rating:   3.6 out of 5

HC-One, Careline Team at Redmill Care Home responded to this review on 08 Aug 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Redmill Care Home is undergoing a major refurbishment to enhance the quality of the environment and to improve the comfort of our Residents, visitors and staff. We would encourage everyone to come to an open day that will be planned at the end of the Refurbishment to come and experience our enhanced environment.

Food is poor, car park dirty. Bushes around the perimeter need to be cut back. Decor not very nice.

How likely would you be to recommend Redmill Care Home? Likely

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Average Rating:   3.6 out of 5

HC-One, Careline Team at Redmill Care Home responded to this review on 26 Jul 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are very pleased to confirm that the home is about to undergo a major refurbishment programme, Residents, staff and relatives will be continue to be included in the process, with their views being taken into consideration when choosing furnishing, fabrics and furniture. The gardens are part of a maintenance contract and have recently had shrubs cut back over the past week, prior to receiving this concern.
We always value the feedback from Residents and relatives with regard to the menu choices and we would encourage anyone to speak with the manager when they feel that the food provided is not to their liking, as there is always more than one choice at mealtimes.
The Home Manager operates an open door policy, please feel free to call in and
discuss any concerns you may have.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

Although my mother has only been in the care home a few weeks she seems to be settling in Redmill Care Home well and I think this is due to the friendliness and care of the staff both to my mother and to members of the family. Hopefully this will continue and Mum will have a pleasant and caring stay in Redmill.

How likely would you be to recommend Redmill Care Home? Likely

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Average Rating:   3.9 out of 5

The staff which I have come to know over the years are very nice and answer any queries I have. They also phone and tell me when things have gone wrong. I believe there is a new manager at Redmill NH, but I have never met him or her.

How likely would you be to recommend Redmill Care Home? Likely

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Average Rating:   3.7 out of 5

Happy with the care here. Carers are great - very attentive and helpful.

How likely would you be to recommend Redmill Care Home? Likely

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Average Rating:   4 out of 5

Today was an open day afternoon Tea and cakes were served, all appreciated by residents and visitors.

How likely would you be to recommend Redmill Care Home? Don't know

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Average Rating:   4.5 out of 5

From the initial look around facility management put our minds at rest that Redmill was the right place. Plenty of lounges and quiet rooms, lots of entertainment and occasional trips. Open days always well attended. We can come and go whenever we want observing meal times. We can take dad out whenever we want. Staff keep us fully informed with any change in health. Washing done and returned same day amazing. they got to know dad so well so quickly and know all his tricks.

How likely would you be to recommend Redmill Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Since my wife arrived at Redmill Care Home, she has been looked after by all the staff with great empathy and understanding.

How likely would you be to recommend Redmill Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Sharon

Sharon Maxwell

Job Title: Home Manager

Joined: 2016

Description:

As a Registered Nurse, Sharon has over 20 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Sharon joined Redmill as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Redmill.
When asked what she enjoys most about her role, Sharon remarked:“I love any opportunity to spend time with Residents and take great pride in knowing that as a team we can make a difference to the wellbeing of those in our care.”

Outside of work, Sharon enjoys reading and spending time with her family.
If you would like to find out more information about Redmill, Sharon has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Redmill Care Home