Redmill Care Home

I feel sometimes there is an odour in the corridors, I feel this is very unpleasant. Hopefully with the new chef, the standard of food will be raised, as I've heard from some residents that the food is of a poor standard. From what I've seen, all staff now seem very helpful, polite and accommodating. Overall opinion 7/10.

Think the staff are really friendly, helpful and do a good job. Over the last few months noticed a big difference, including overall cleanliness. If one thing - would like my Mum in her chair more.

The staff at Redmill take good care of my dad. They know him well, his likes and his personality. The care home is very clean and comfortable and the garden is great for when we want to go for a wee walk. Staff always respond to any queries we have and take time to explain or discuss anything with us.

My mum has been a resident here since July 2023. I have noticed over the past 3 months a marked improvement due to change in management. Good to see more permanent day/night staff and not so many agency staff. Staff are extremely friendly and polite and all this combined gives me great peace of mind that my mum is being well cared for.

The care my dad receives is excellent. Staff are always warm and friendly and nothing is too much of a hassle for them. I always go home knowing my dad is in safe hands. Keep up the good work.

Thanks for keeping him safe and looked after well now.

My father-in-law is settled and happy which is all down to the staff's care and support. I always feel welcome when I visit and always see familiar friendly staff which makes it feel like a family. All the staff go the extra mile with my father-in-law's choices of food as he is very particular. Thank you!

I feel Redmill has drastically improved in the last 6 months, my Mum is taken care of so well and the staff now are second to none. I have peace of mind now when I leave her, I feel confident she is looked after and I can sleep better at night.

When I realised my husband needed 24-hour care the first thing I said to the social worker was no way would he ever go into Redmill Care Home. When I was told there was a room available I went for a look around and was pleasantly surprised at how good the home looked, no smell when you entered the reception area and rooms and all other areas were nice and clean. I would now recommend Redmill to everyone, the staff from management to carers, cleaners and activities are excellent. My husband has settled in well and we are happy with the care he is receiving.

My dad has been a resident at Redmill for around 8 weeks now; he has settled in well, and the care he receives from the staff is fantastic. Myself and my family are so happy that we chose Redmill for my dad's care. The staff are all very approachable, and we receive regular updates on my dad's well-being almost daily. We couldn't be happier, and I just want to say a special thank you to all staff, nurses cleaners etc, for all they do. Everyone associated with Redmill does a sterling job, and you should all be proud of yourselves. It's been tough for us all as a family, but the care my dad receives makes it all that little bit easier. Thank you so much.

I find the care home meets my mother-in-law's needs. She has settled in well, likes the staff and they have got used to her. Her personal care needs are all met. She would tell you if she is displeased with anything. Glad she has settled in your care home.

Have noticed a difference recently due to a change in management. More staff now on duty and activities have increased to keep my mum occupied. Mum now seems more happy and this then reflects back to the family. Due to previous issues, these have not been rectified and staff are more than happy to help.

We as a family are so concerned on my mother's safety that social workers are trying to get Mum into a place of safety. Mum has been there since 2016 and Redmill has gone from one of the best pre-Covid to one of the worst with the Home using foreign Bank Staff with no concept with around 40% of staff able to talk spoken English.

Mum has been a resident since 2016, this has gone from one of the best care homes to one of the worst with complaints made to Scottish Social Services. Council and an investigation ongoing, pre covid was fantastic home, but not now.

Due to an outbreak of sickness and diarrhoea, no visiting is allowed. Getting someone to answer the phone is very difficult so that I can speak with my wife, even after being told someone would call me back.

Redmill Care Home is a beautiful place to stay. The residents are treated with dignity. All the staff are very kind and helpful, they do a great job. The management team are also very helpful and kind, very special people. The rooms are a good size and clean. The food and drinks are very good. The residents enjoy all the activities. Safety and security are good. Care and support, looking after all the residents, good.

My mother is a recent resident. It has taken her a wee while to get used to her new surroundings. Redmil gives me peace of mind that she is in a safe environment. The staff are all lovely and caring, the food is good, and they organise a lot of activities to keep them entertained. The home is spotless. I'm always kept well informed by the staff. Thank you for all you do.

Secretary - nurses are very nice and helpful.

The care given and affection shown to my dad who is not easy to communicate with has been excellent. He is looked after in exactly the way I would wish for. I cannot fault the staff and think they do a fantastic job caring for my dad. These are difficult circumstances but I really appreciate all the effort and care given to him. Thank you.

The care my mum has received since her arrival here has been outstanding. Staff are kind and diligent in everything they do. They are also mindful of my feelings and needs as my mum's dementia progresses. I have no concerns over how my mum will be treated as this is always respectful.