Merino Court Care Home

134 Drumfrochar Road, Greenock PA15 4JG
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9.9 77 Reviews
  • Merino Court Care Home, Greenock
Merino Court Care Home, situated in the residential area of Greenock, support older people to lead their best lives with personalised nursing and nursing dementia care.

This friendly home offers many areas for residents to relax and socialise with friends and family as well as fantastic amenities which include a lovely garden which is tended by residents, on-site hair salon and hobby room.

The catering team at Merino Court understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Merino Court likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting every person to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, an active role in the Greenock community is encouraged.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1343

These prices are only a guideline, please contact Merino Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £267.10 per week if you’re over the age of 65. This support is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Morag Hynes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • To comply with category
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Merino Court Care Home Reviews (77)

Total of 77, showing 61-77
9.9

Merino Court Care Home has a Review Score of 9.9 (9.893) out of 10, based on 21 reviews in the last 2 years. Over all time Merino Court Care Home has 77 reviews.

Overall Experience

  • 64
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Review from Janice N (Daughter of Resident) published on 5 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a client at Merino Court many times for respite. This is a wonderful place with excellent staff and management, nothing is ever too much for the staff who are always welcoming and cheerful. The manager's door is always open to you. I would gladly recommend Merino Court for respite or full-time
care.

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Review from F R (Regular Volunteer) published on 29 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked into Merino, I got a warm, kind and homely feel.
The home is clean, fresh and everything looks so new.
Everyone is friendly and kind and there are lots going on for the residents.
I was really impressed with the whole home.

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Review from Malcolm M (Brother of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been treated with great care and kindliness by the staff who look after her, we could not have asked for better.
We also, when we visit have been made very welcome in every respect.
We are very happy that my sister is in a safe and secure environment, which has put our minds at rest.

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Review from Carol D (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been settled for 11 months its very cosy and friendly nothing is a bother for the staff. Bedding is always fresh, hand gel on entering the home, visitors book and a choice of meals.
In our family, we'd say out of 10 it would be 10+

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Review from Josephine D (Daughter of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would talk to my dad on my sister's phone, we would skype each other. I got to talk to the staff as they came into see my dad was ok. My dad would tell me how good all the staff were. My dad loved his outings to the tea dance and the barge trips, I've been home and went to see my dad on a few occasions
and the staff were very forthcoming I can't fault them.

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Review from Ellis S (Cousin of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has only been in residence here for a short time but I was impressed by how cheerful she looked. She has evidently been looked after well and has a routine that she did not have when at home. Her appetite has improved. The staff are all cheerful and helpful. The decor is bright and beautifully
clean as are the toilets from what I can see.

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Review from Margaret M M (Sister-in-law of Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love visiting this home, all staff go out of their way for me and my sister-in-law. I cannot find any fault with the staff, cleanliness, food and also the staff seem to genuinely care about residents and family. Room is always clean as are the residents and would be offered tea and biscuits etc. When
visiting overall would rate this home 100%.

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Review from Marureen M (Daughter of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff and management to be excellent, they always have the time to talk to you.
The surroundings are very clean and always tidy.
I am very happy with the care that my relative is receiving.

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Review from Maria D (Daughter of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I went into the home I found the atmosphere very pleasant. The staff were very helpful and nice, as well as knowing my mum they also knew me. We both found the experience very pleasant. If my mum had to go into a home again I would definitely recommend Merino Court

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Review from J H (Friend of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend who was in this care home for 2 weeks. What a pleasure it was to visit. The welcome I and other friends received was amazing. So friendly and very very much appreciated. Thanks to them all.

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Review from J G (Niece of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Merino Court provides a warm, welcoming, friendly atmosphere for residents and visitors. The newly refurbished/upgraded surroundings are not only tasteful but thoughtful and considerate to older peoples needs/interests. As a visitor you can access the home unannounced at any time. This allows you to
get a real idea of the ongoing level of care provided.


My experience as a regular visitor has been very positive. I have witnessed (often without being observed myself) a very dedicated, respectful, responsive and hard-working team at all levels. I feel the management and all staff are working hard to ensure a high standard of care is achieved and maintained. More importantly my relative reports "They are all nice, approachable people. Always cheerful and keen to listen/help. They let me do my own thing and the food is good!".

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Review from William S (Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Find it comfortable. Happy here.

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Review from Simon (Son of Resident) published on 29 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Merino Court for nearly three years since she needed additional care for advanced Alzheimer's. The previous home she had been in couldn't contain her and had used psychotropic drugs to sedate her. On entering Merino Court, all those medications were withdrawn, and her behaviour
managed by staff very effectively. Merino Court has an excellent philosophy and ethos running through all its activities: that it is the residents' home and what they want to do should be accommodated as much as possible. This means not having set getting up times or bedtimes, freedom to roam around the units or to sit in the lounges. The only set times are mealtimes. Relatives are welcomed any time day or night, and invited to join in with whatever is happening in the home during their visit. The staff go the extra mile to care and support the residents in sometimes challenging situations. We have nothing but respect and admiration for the care my mother has received in her time at Merino.

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Review from Robin W (Son of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father spent four years in Merino Court. He had dementia. Staff at Merino Court were excellent. When he went in he was on various medication including anti psychotics. They were able to get him off these and vastly improved his quality of life. Care from staff was excellent. Over the four years
that my father was a resident the facilities continued to improve, and garden upgrading is currently underway.

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Review from Agnes H (Daughter of Resident) published on 25 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MY dad would not be here today if he had still been at his own house. The home has been a Godsend as my dad was such a private person, but with all the activities and the day trips, he likes to join in now. I have never had a problem as all the staff know my dad's likes and dislikes. There is good entertainment
on. The recreation lady is so good at her job and the secretary keeps me right with my dad's paperwork.

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Review from Hugh L (Husband of Resident) published on 18 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I had our diamond wedding anniversary to celebrate on the 28th of October 2015. As my wife is the secure part of he home, we had to make a small party in the home.
That went wonderfully well and the family enjoyed it and also my wife. All the staff are the best and what a different that
makes to my life, I know she is in good able hands.

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Review from John S (Son of Resident) published on 28 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a meeting with Social Worker and Manager at Merino Court to discuss my mothers care and see if we had any concerns. I was happy to say that I was satisfied on all levels.

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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Merino Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Merino Court Care Home is calculated as follows: ( (221 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 243 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Merino Court Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 2 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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