Merino Court Care Home

134 Drumfrochar Road, Greenock PA15 4JG
Review Us
9.9 77 Reviews
  • Merino Court Care Home, Greenock
Merino Court Care Home, situated in the residential area of Greenock, support older people to lead their best lives with personalised nursing and nursing dementia care.

This friendly home offers many areas for residents to relax and socialise with friends and family as well as fantastic amenities which include a lovely garden which is tended by residents, on-site hair salon and hobby room.

The catering team at Merino Court understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Merino Court likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting every person to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, an active role in the Greenock community is encouraged.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1343

These prices are only a guideline, please contact Merino Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £267.10 per week if you’re over the age of 65. This support is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Morag Hynes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • To comply with category
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Merino Court Care Home Reviews (77)

9.9

Merino Court Care Home has a Review Score of 9.9 (9.893) out of 10, based on 21 reviews in the last 2 years.
Over all time Merino Court Care Home has 77 reviews.

Overall Experience
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Reviewer Connection to Merino Court Care Home
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Total of 77, showing 1-20
Review from M P (Sister of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was in Merino Court as she had terminal cancer. The last dyas of her life were made so peaceful by all. Thank you Merino Court.
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Review from A S (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum passe away on the 14th March 25, staff, management etc were fantastic they made us all at home. Looked after mum so well. Fantastic home.
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Review from Iain S (Son of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home itself is always clean and tidy.
Any requests to change anything in my mothers room is carried out quickly & professionally.
Care is very very good and all staff cant do enough to make the residents and visitors feel comfortable and listened to.
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Review from G D (Sister-in-law of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall this residential facility ticks all the boxes. Residents are treated extremely well, as a visitor I have been treated well. Staff are very friendly and helpful all willing to answer any quires.
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Review from Michael D (Brother of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and care have been excellent since my sister came into Marino Court Care Home. She feels secure in this home is content with care she is receiving. I have noticed a vast improvement in her since coming here after being in hospital.
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Review from P O (Sister of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Merino Court is excellent. The staff are wonderful and so friendly. Nurses, carers, domestic, management, it doesn't matter who you speak to, nothing is ever any trouble. My brother settled in very quickly and that was due to the care, attention and compassion he was shown from day one and was such
a relief for the family. I would recommend this lovely home to anyone.
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Review from Liz B (Daughter of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although I'm very satisfied with the general care my mother has received over the past few years, it seems recently (the last 6 months or so) that she's often wearing clothes which don't fit her and are not actually hers! Also, new clothes brought in are never seen either on her or in her room, I've
been told to put her name on items which I've done several times but it makes no difference. Unhappy to see my mother looking uncared for.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Merino Court Care Home

Thank you for taking the time to contact us regarding your concerns about the laundry service at Merino Court. I want to offer my apologies for the service that you and your mum have received. It is not acceptable for residents' clothing to go missing or to be mixed up, this falls below the standard of the home and my expectations as the Home Manager at Merino Court. I have discussed this with the housekeeping team and the care team to ensure that this is addressed and remains a focus in the home. If you have any further concerns, please do not hesitate to contact me directly at the care home.

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Review from Mairi M (Daughter of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the long protracted death of his wife of 55 years, my Dad lost over a third of his body weight. This had a detrimental effect on his mental outlook on life unsettling his dementia as winter approached. After only 2 months of the Merino's 6 meals a day not only has he regained weight but he is
enjoying books again! His favourite picture is up in his room which looks out onto quite a busy street and, his mental focus and interest in life has returned.
Now, 9 months on, he is quite happy with the daily routine and the odd bit of entertainment/ pony visits and the occasional visitor. The peace of mind this has given me makes the care fees, which are lower end of what I found out there, worth every penny! Having sampled the food and on site baking myself I can see why he has put the weight back on. I cannot thank the Merino enough for transforming Dad's life but also giving me my life back and with peace of mind that he is well cared for and, with dementia, as happy as he is able.
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Review from D F (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Merino Court for a few months now. The staff are wonderful and my mum has settled well. They care about their residents and it’s apparent in everything they do. Doesn’t matter the time of day I visit but I am always welcomed. Staff have got to know my mum but as well as getting to
know her, they have taken the time to get to know her family too. There is strong leadership and the support from everyone in helping Mum settle has been fantastic. It’s her home and they make it feel like her home. I have experience of many homes through various family members over the years and Merino for me stands out. Putting a family member in a home is a very difficult decision but my mum is safe, cared for, respected and looked after and couldn’t ask for better.
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Review from Maria B (Granddaughter of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran was in the Frail and Elderly unit of the home and was treated with the most respect and dignity, she was indeed spoilt by staff, the staff were attentive and caring. Amazing home. My granda was also in the Home and he also had the best care following 2 other placements failing.
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Review from Yvonne L (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent, friendly and approachable. The manager is excellent, listens to concerns. The room is spotless, can't fault it. My mum is clean and tidy, she is included in all activities. Excellent holistic care. I'm delighted and have peace of mind. The food is superb with great choices.
Best decision I have made. Mum appears settled and I have peace of mind. The staff are chatty and helpful - a lovely home.
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Review from Catherine M (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and treat my mother with privacy and dignity. Management are very approachable and sorts any problems straight away.
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Review from William D (Son of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff are friendly and approachable. Everyone in the home is kind to my mum and very considerate of her wishes. She is well cared for by staff who appear genuinely fond of her, many of whom will share anecdotes of her behaviour and activities with me. I don't have to worry about mum anymore
now she is there.
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Review from H M (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are delighted with Merino. There is always lots of staff and they are highly visible and they all help Mum. They are so kind and caring and some of them know Mum very well. The leadership is excellent and available too. It really is a home from home for our Mum and we are so happy she
is there. Thank you.
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Review from R M (Daughter of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
New resident to care home.
Staff are all very welcoming, warm, friendly, supportive to resident and family.
Transition period to care home made with ease due to staff's patient-centred care approach and professionalism.
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Review from S M (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Merino Court is excellent. The staff always know how my mum's kept, how she is each day and what she is enjoying - the live singers - she loves them! The staff are truly amazing; admin, management, nurses, carers, cleaners, and laundry. Mum loves the food too. She is happy here - arrived a year ago.
We have peace of mind that Mum is so well cared for.
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Review from Alastair M (Son of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has just moved into Merino Court and is already thriving. All the staff have been fantastic, making Mum really at home. She is looking forward to getting to know the other residents and having fun at the various activities. All the staff have been amazingly friendly and kind to Mum.
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Review from Carol W (Daughter of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While Mum was a resident in Merino Court Care Home, she was well cared for. All the staff were wonderful and eager to help, and I knew Mum was safe. They always informed me if there was any change in Mum, and I can't thank them enough for all their help.
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Review from M D (Son of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff and facilities, everyone was friendly and helpful in relation to my mother's recent stay at the home. Very happy with the care she received and couldn't recommend the place highly enough.
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Review from Allan S (Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After hospitalisation, our father's health would be non-recovery. we had to make a decision on his personal care plan. We looked at various accommodations before reaching a decision that he would reside within this establishment on visiting here we felt that this was the place that would make Dad feel
at home whilst receiving the best care available As a family, we made the correct decision. Our father was given the due care and attention that we craved when he needed to be comfortable. From the first moment Dad arrived, he was given 100% attention from all departments nothing was ever a problem or issue for these people and over and above. When our Dad's health deteriorated in any way we were informed instantly and given the required information with regards to any treatments given to our dad the staff gave 100% care and attention to our Mum in Dad's final days and the support she received was outstanding, 100% would highly recommend this lovely place when considering care options.
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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Merino Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.893 for Merino Court Care Home is calculated as follows: ( (221 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 243 Ratings = 4.893
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Merino Court Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 2 May 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Merino Court Care Home

What types of Care is Merino Court Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Merino Court Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Merino Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Merino Court Care Home to the centre of Greenock?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Merino Court Care Home to verify any information. View our terms and conditions. Merino Court Care Home has an Enhanced Service - more info.