Merino Court Care Home

134 Drumfrochar Road, Greenock PA15 4JG
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9.9 77 Reviews
  • Merino Court Care Home, Greenock
Merino Court Care Home, situated in the residential area of Greenock, support older people to lead their best lives with personalised nursing and nursing dementia care.

This friendly home offers many areas for residents to relax and socialise with friends and family as well as fantastic amenities which include a lovely garden which is tended by residents, on-site hair salon and hobby room.

The catering team at Merino Court understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Merino Court likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting every person to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, an active role in the Greenock community is encouraged.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1343

These prices are only a guideline, please contact Merino Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £267.10 per week if you’re over the age of 65. This support is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Morag Hynes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • To comply with category
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Merino Court Care Home Reviews (77)

Total of 77, showing 41-60
9.9

Merino Court Care Home has a Review Score of 9.9 (9.893) out of 10, based on 21 reviews in the last 2 years. Over all time Merino Court Care Home has 77 reviews.

Overall Experience

  • 64
  • 10
  • 3
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Date Published

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Review from Susan W (Niece of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Merino Court could not have been more attentive towards my aunt during her stay there. They were all very friendly and nothing was too much trouble for them. They were very welcoming to any friends and relatives visiting the home. There was always plenty of activities on offer for residents
to participate in and they were well attended.

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Review from L C (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that my mum is being looked after and cared for and it is giving us peace of mind so that we can go to work knowing she is being well cared for.

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Review from Alison K (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the staff at Merino Court has been so positive. The staff are angels they go the extra mile with the care they give. I always get a welcome smile and updates when I visit my mum. My mum says the staff are lovely and the food is great. The staff are the best! I chose the best care home!

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Review from Peter M (Son of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly, helpful and go out of their way to look after the residents. I believe they went above and beyond the normal care in Merino Court for our mother, as she was always very happy and involved in a lot of the activities, including dancing, singing and live entertainment, whilst making
sure her religious needs were met as best as possible.

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Review from Neil C (Son of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No issues with the care. The staff are very accommodating, particularly with Dad's health and hospital communications. The entertainment regime has definitely improved over the past twelve months.

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Review from J M (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried that my mum would be upset and angry being in a care home but she is the happiest I've seen her in a long time. The staff are so attentive and patient. She is constantly stimulated and can have a coffee all day long so that makes her a happy woman.

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Review from J B (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good with the residents. They make sure they are comfortable and secure and have conversations with them, which is good for the resident and relevant to their previous life before going into care.
Family are informed of any health issues or concerns. They also have plenty of activities
which are very suitable for the residents in their care.

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Review from Norman L (Friend of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last three years at a different care home on Bute. I thought it was excellent. Merino Court is better equipped and the staff are terrific - they care!
We need a Merino Court on Bute to take care of the 50 people in care homes on the mainland and the other 50 people who would be
in a care home if there were Merino Court type facilities on Bute.

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Review from Stephen R (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Great staff, very friendly.
The staff can't do enough to help and keep you informed.

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Review from Pauline D (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff go above and beyond to help residents and residents' families.
Food/snacks available - excellent.
Staff very sympathetic and understanding of family concerns.
Staff (all staff) help to ease any concerns.

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Review from Veronica P (Daughter of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was ill earlier in the month whilst I was on holiday. The staff were superb in every way which I really appreciate greatly. The staff ensure my Mum has a wonderful care in every way. She is settled and enjoys the chats with staff. I am so happy I chose Merino Court.

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Review from T K (Niece of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are great with my uncle and his room and everything else in the home is lovely.

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Review from L L (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff couldn't be any nicer very helpful and friendly.
Thanks to all, my mum is happy.

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Review from John G (Brother of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This statement is based on my daily visits at various times to my brother over the past two years.
The management have a conscientious attitude to the standard of care required. I have also observed the nurses and carers carry out their duties to a very high standard.
Conclusion; It is reassuring
to me knowing that someone so caring is attending to my brother.
I have no hesitation in recommending Merino Court to anyone.

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Review from A R (Daughter of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father suffers from dementia and our family were struggling to cope with his day to day needs. Since being admitted to this care home his quality of life has improved so much. Staff are quick and attentive when needed. Dad's room is lovely and clean and everything he needs is available if needed.
Newspaper delivered each day, hairdresser, entertainers the residents can so relate to. Laundrette service is available and is very quick at returning items washed and dried to rooms (mostly in 1 or 2 days). I would highly recommend to anyone who has reservations like we did about putting your nearest and dearest in a nursing home. Top marks!

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Review from Bridget W (Sister of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My brother is a new resident so I feel I can't comment too much at this time. I have satisfaction so far at his short stay.

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Review from Joan C (Niece of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has moved into this excellent home. Since she was discharged from hospital, she has settled in perfectly and all staff have made her more than welcome. I had also seen a great improvement in her hygiene and mobility and she is more than happy here in a pleasant, clean environment.

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Review from Alexander S (Son of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff have been wonderful and caring in the care of my mum and she has been more content and settled at Merino than elsewhere.

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Review from Peter T (Son of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Could do with improvement in the quality of food.

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Review from Madeline L (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy to do this review knowing that the information given is important to the care home and may help others when choosing a care home in the future.

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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Merino Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Merino Court Care Home is calculated as follows: ( (221 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 243 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Merino Court Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 2 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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