Norwood Care Home, Glasgow, Renfrewshire
Norwood Care Home, Glasgow, Renfrewshire
Norwood Care Home, Glasgow, Renfrewshire

Norwood offers dementia care in one house and care and support to the frail and elderly in another. Both houses provide care for people with Parkinson’s disease, Huntington's disease and to those who are looking for palliative care.

The focus is on individualised care for people in a homely and welcoming setting, situated in the historical town of Barrhead near Glasgow. Partners or siblings can stay in some of the home’s larger bedrooms, and many rooms have en-suite facilities.

At mealtimes residents enjoy both hot and cold options to choose from, as well as a popular Night Bite menu that is available from 6.30pm to 6.30am.

Arts and crafts, quizzes and karaoke are all regular activities enjoyed by residents. Norwood has a dedicated activity co-ordinator who works hard to ensure residents of all abilities can participate in daily activities to keep active and stimulated.

Group: Bupa Care Homes

Person in charge: Marc Tuffley (General Manager)

Local Authority / Social Services: East Renfrewshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): German, French

Single Rooms: 60

Rooms with ensuite WC: 31

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Norwood Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Norwood Care Home has a Review Score of 9.1 (9.099)

The Review Score of 9.1 (maximum of 10) for Norwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Norwood Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.682 for Norwood Care Home is calculated as follows: ( (95 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 132 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Norwood Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Norwood Care Home?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Norwood Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

My mum is a resident at Norwood Care Home and is approaching her 4th year in residence. My mother has all her needs met as she continues her journey with her condition. I have found the staff to be more than helpful in all aspects of my mums care, health and wellbeing.
The care and support has been excellent and my mum is treated with dignity at all times. This is a safe environment which ultimately, my mum calls home.

How likely would you be to recommend Norwood Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Norwood Care Home responded to this review on 22 Sep 2017:

Thank you for your review. It is so nice to hear that your mum calls Norwood her home and is happy and settled. You must have peace of mind knowing that she is happy and well cared for.

I am very satisfied with all aspects of care given to my mother at the home. The level of care is very good and any issues that are raised by me are quickly dealt with to a satisfactory conclusion.

The home has a good team of staff who are extremely dedicated to making sure my mother and all the residents are made to feel like it is their home. Sometimes problems arise but the management team are always avaliable to discuss and resolve the problem.

How likely would you be to recommend Norwood Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Norwood Care Home responded to this review on 17 Mar 2017:

Thank you so much for your feedback, we really appreciate it. I am pleased to hear your Mother has received the care that she needs. I will pass on your comments to the home manager. The Bupa Customer Care Team.

Excellent care home great staff and very caring of residents. Plenty of activities.

How likely would you be to recommend Norwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Norwood Care Home responded to this review on 17 Mar 2017:

Thank you for sharing your kind feedback with us. I am pleased to hear that our staff are providing high-quality care. I will pass on your comments to the home manager. Thank you again, The Bupa Customer Care Team.

My mother who has dementia has been in this care home for over 2 years. She is extremely well looked after. The staff are excellent. They really do seem to care and nothing we ask of them is a problem. My sister and I feel very happy and fortunate that mum is looked after here. We are always offered a cup of tea when it comes around and are kept fully informed about mum's health/care.

How likely would you be to recommend Norwood Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Norwood Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mum has been in Norwood Care Home for over 2 years and has had the most loving care and attention. I visit mum most days and as a consequence, I know most of the care staff and have built up a lovely relationship with them. They all treat my mum with respect and dignity. There are good events and the entertainment is excellent, they ooze enthusiasm and the receptionist is very cheerful. All in all excellent service.

How likely would you be to recommend Norwood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Norwood Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mum came into Norwood House after being in hospital after two bouts of pneumonia. She was frail with poor appetite. I was on holiday for a week. On my return mum was so much improved, she was eating well and felt the food was very good. Her mobility was better, her spirits were higher. She looked so much better and commented that her stay was very pleasant and the staff were excellent and couldn't do enough to help her and encourage her to be independent.

How likely would you be to recommend Norwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I want to thank the staff for making my cousin so welcome when she arrived at the care home. The kindness and professionalism of the staff has made this move for her so easy and she has improved so much in the short time she has been a resident in Norwood. Thanks to everyone.

How likely would you be to recommend Norwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife suffers from Alzheimer's and has been in Norwood House, Victoria Road, Barrhead since 19th December 2014. She had been quite difficult to live with at home with mood changes and irrational requests. Upon admission to Norwood she quickly adapted to calm frame of mind and totally accepted the regime. I have visited her quite often but have so far heard no complaints. I also have witnessed her relationship with many members of staff and appreciate their caring approach whatever demand she has made.

How likely would you be to recommend Norwood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother is a full time resident at this care home. During her stay she has been very well cared for, food, staff, cleaning and activities are all excellent!!!
Today I visited her and speak to her key worker (nurse). I mentioned that it was coming up to my mothers birthday, and that I would bring in a cake, candles etc. only to be informed by the nurse that the chef at the care home bakes a care for each resident on their birthday, and the staff and other residents all have a little party to celebrate. How nice is that!! Need I say more?

How likely would you be to recommend Norwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Residents accommodation is clean and warm. Adequate furnishing, basic for needs. Staff are friendly and caring, informative about residents daily living activities and diet intake. Trained staff will inform of any incident or mishaps by telephone if necessary.

How likely would you be to recommend Norwood Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My sister has now been a resident at the home for two months. My first experience of a home. Overall I have been satisfied with the care service provided.

How likely would you be to recommend Norwood Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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