Norwood Care Home

39 Victoria Road, Barrhead, Glasgow G78 1NQ
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9.6 67 Reviews
  • Norwood Care Home, Glasgow
Norwood offers dementia care in one house and care and support to the frail and elderly in another. Both houses provide care for people with Parkinson’s disease, Huntington's disease and to those who are looking for palliative care.

The focus is on individualised care for people in a homely and welcoming setting, situated in the historical town of Barrhead near Glasgow. Partners or siblings can stay in some of the home’s larger bedrooms, and many rooms have en-suite facilities.

At mealtimes residents enjoy both hot and cold options to choose from, as well as a popular Night Bite menu that is available from 6.30pm to 6.30am.

Arts and crafts, quizzes and karaoke are all regular activities enjoyed by residents. Norwood has a dedicated activity co-ordinator who works hard to ensure residents of all abilities can participate in daily activities to keep active and stimulated.
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Care Provided by Norwood Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1490 – £1490
  • Self-Funded Nursing Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: from £1490
  • RESPITE Self-Funded Nursing Care: from £1600

Subject to care needs assessment

The price(s) shown are provided by the care home. Contact Norwood Care Home for full pricing details and T&Cs.

Contact Norwood Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Norwood Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sue Mackle (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • When visiting your loved ones please try to avoid mealtimes as the team are all busy assisting to ensure an enjoyable meal service is experienced. Mealtimes are 12:30 - 13:30 and 16:30 - 17:45

Parking

  • Car park to side of the home

Norwood Care Home Reviews (67)

9.6

Norwood Care Home has a Review Score of 9.6 (9.645) out of 10, based on 33 reviews in the last 2 years.
Over all time Norwood Care Home has 67 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Norwood Care Home
  • 27
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Total of 67, showing 1-20
Review from T E (Brother of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Norwood is an excellent care home and look after my sister very well. The staff are very friendly and helpful.
Reply from Sue Mackle, Home Manager at Norwood Care HomeThank you so much for your kind works. We are glad that your sister has settled well and enjoying her stay at Norwood
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Review from C B (Sister-in-law of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Brother-in-Law has only been in the home a short period of time.
As fas as I have seen so far, the staff are excellent.
Reply from Sue Mackle, Home Manager at Norwood Care HomeC B, thank you for your kind words and we are glad you are happy with Norwood and the great team we have
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Review from K G (Daughter of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in Norwood for only a short time, the experience has been good, my dad seems to be doing well.
Reply from Sue Mackle, Home Manager at Norwood Care HomeThank you Karin. We are so glad your Dad has settled in well
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Review from Marion M (Sister of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our sister was recently admitted from another care facility to Norwood and the transition was very challenging and stressful for her and us her family. From the very first meeting with the manager Sue we were treated with patience and genuine understanding. Every question was answered and lots of useful
advice was given to help to make it as seamless as possible for our sister


We returned the next day to discuss finances etc with Helen and once again we were delighted with the help and advice given and everything was explained


On the day of admission we were greeted with genuine care our sister was taken around to meet everyone and then a care giver sat with her in her room sorting clothes and calming everything down another care giver got her sandwiches and her favourite cup of tea


We had to deal with some sad difficult news this week and Liz was absolutely so professional not only with delivering our sister the news but listening to my concerns


The staff are all fabulous.

Reply from Sue Mackle, Home Manager at Norwood Care HomeMarion, Thank you for your kind words I am so glad you and your family feel supported and that your sister-in law has settled in well at Norwood.
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Review from T S (Son of Resident) published on 27 March 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
Overall good, however access in the evenings at weekends and evenings is still poor - sometimes waiting UK to 10 minutes to fain entry.
Additionally the 'day bell' has been out of order fir around 2 weeks - not acceptable
Reply from Paul Lawson, Head of Sales and Marketing at Norwood Care HomeThank-you very much for your review and feedback, which is vital to us as we strive to maintain the highest standards throughout. The door-bell was faulty and working intermittently so we ordered a new and improved unit and an additional internal chime bell has been installed which will increase staff awareness and response times when a visitor rings the bell. Thanks again and apologies for any inconvenience caused. Best wishes
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Review from Julie D (Friend of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit every Friday to take our friend out and the staff are always very friendly to us. Trying to get in and out if no one is in the office is so frustrating.
Reply from Sue Mackle, Home Manager at Norwood Care HomeHi Julie Thank you for your review. So glad our staff are friendly when you visit
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Review from B G (Husband of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would like more time to coment further but look very good.
Reply from Sue Mackle, Home Manager at Norwood Care Homewe are so glad your wife has settled at Norwood. We look forward to you spending quality time with your wife and hopefully you will join us for lunch dometime
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Review from David G (Son of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled in her room upstairs really well, due to getting great care from staff she also really enjoys the food and has made some new friends whilst attending activities.
Reply from Sue Mackle, Home Manager at Norwood Care HomeThank you David for your review, we are so glad that mum has settled and is enjoying her time at Nowood.
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Review from Colin W (Son of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very grateful to Norwood Nursing Home for providing an outstanding level of care for my mum, Gillian. Very special thanks to all staff for their professionalism and expertise in looking after my mum (who's 91 and has Alzheimer's / vascular dementia) during her respite stay in July 2025 following
a fall at her home, which resulted in a broken wrist. Norwood was head and shoulders above all other care homes that we've used in the past - all staff were friendly, capable and professional. Communication was excellent throughout. I would have no hesitation in recommending Norwood, this is the most professional and inclusive care home we've experienced and certainly sets the standards for others to attain.
Reply from Sue Mackle, Home Manager at Norwood Care HomeThank you for your kind words and we are so glad your Mum enjoyed her stay at Norwood
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Review from E J (Daughter of Resident) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad recently entered Norwood for respite care. The staff are amazing and he settled straight away. He has late stage Alzheimer's and other health concerns and he is like a younger fit man again, relishing all the interactions and connections he's making. I can't praise Norwood enough. We are so lucky
that our father is being cared for so very well. Thankyou Norwood
Reply from Paul Lawson, Head of Sales and Marketing at Norwood Care HomeThank-you very much for sharing your positive experience at Norwood. Best wishes
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Review from K S (Wife of Resident) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Norwood for some months now and I am extremely happy with the care he is receiving.All the staff, management, carers, nurses, housekeepers, kitchen and maintenance staff, provide a level of care which goes beyond their remits. He is treated with dignity and compassion and his
health is well looked after. If I have any concerns about him the manager and carers are happy to talk them through with me. He is encouraged to take part in daily activities and I have the opportunity to join him for monthly lunches in the Bee Kind cafe and at regular entertainment.
I have peace of mind knowing he is being well cared for and am so glad I listened to the friends who told me about Norwood. I would highly recommend it to anyone looking for a care home for their loved ones.
K S
Reply from Sue Mackle, Home Manager at Norwood Care HomeThank you so much for your kind words and we are glad that both you and your husband are happy.
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Review from S M (Daughter of Resident) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad, who had Alzheimer's was in Norwood for just over a year and was very well looked after. The staff were always cheerful and helpful, and I knew that my dad was being well cared for as the staff seemed to know him well. When my dad was receiving end of life care, everyone treated him with respect
and dignity and as a family we were very touched by the compassion and kindness we were shown when he passed away. A huge thank you to everyone!
Reply from Sue Mackle, Home Manager at Norwood Care HomeThank you for your review. Your Dad is missed by all the staff
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Review from Margaret K (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled in very well to Norwood and is always treated with care and respect. I particularly like the fact that the care staff team has remained the same since admission and they are always friendly and approachable.
Reply from Sue Mackle, Home Manager at Norwood Care HomeHi Margaret
We are so glad your Mum has settled in so well. thank you for your continued support
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Review from Elaine M (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in Norwood now for a few months, we moved her from another care home where she had been for a few weeks which wasn't suitable, this has definitely been the best move for my Mum. The staff at this care home are the best, the care and attention they give to my Mum is fabulous, her mind
is kept active with daily activities and they also have entertainment that come to the home some weekends and afternoon tea for the residents and their families. I love the social media posts (you can opt out of this) this brightens my day when I see what my Mum has been doing that day as I can't manage to visit every day. My Mum is treated with dignity and I cannot fault the care she has been given by the fabulous staff!
Reply from Sue Mackle, Home Manager at Norwood Care HomeThank you Elaine for your kind words. We are so glad your Mum has settled and is happy.
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Review from W H (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very worried about my mum and dad going into a care home as they both have Alzheimer's, and I knew it would be a whole new, different lifestyle for them. I needn't have worried, the staff and care they have received has been great, and although my mum is taking time to settle, the staff have been
great with her. I can have peace of mind that they are well looked after with care and compassion.
Reply from Sue Mackle, Home Manager at Norwood Care HomeHi WilmaI am so glad that you have peace of mind. It is a pleasure caring for your parents.
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Review from James M (Husband of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfied so far.
Reply from Paul Lawson, Head of Sales and Marketing at Norwood Care HomeThank-you very much for your feedback and we are glad that we are meeting your expectations. Best wishes.
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Review from C C (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is treated with dignity and respect at all times and is encouraged to join in with all activities, when she is able and enjoys the company.
Reply from Paul Lawson, National Sales Manager at Norwood Care HomeThank-you for your review and feedback. Great to know that your mum is enjoying the company and that you are so pleased with the service provided. Best wishes
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Review from R A (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Norwood family are very caring and helpful. The cleanliness could be a bit better. The housekeeper did my mum's room today and what an excellent job she did. It's the best its been since my mum arrived. Came to the Bee Kind cafe and what an excellent job two staff members in particular done was absolutely
lovely.
Reply from Sue Mackle, Home Manager at Norwood Care HomeThank you for your kind words. I am glad you enjoyed the cafe and we hope to see you there again soon.
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Review from C M (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently had to make the very difficult decision to move my mother into a care home. After carefully reviewing several local options, we chose Norwood and we're so glad we did.
From the moment my mum arrived, the staff have been nothing but caring, compassionate, and attentive. The support they've
shown not only to her but also to my father throughout this emotional transition has been truly outstanding.
Living in England, I can't be there every day, but I feel completely reassured knowing my mother is in such safe and capable hands. Norwood has brought peace of mind to our entire family during what could have been a much more stressful time.
Reply from Sue Mackle, Home Manager at Norwood Care HomeThank you so much for your kind words. At Norwood we strive not only to support our residents but to support family and friends as we know it is a hard decision to move your loved ones into a care home.
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Review from Robert T (Grandson of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran stayed here and loved it so when I visited I wanted to know what it was that was so good as she had always been set against going into a care home environment.
The staff were exceptional with her and made me feel welcome when I visited. You could clearly see the bond that had formed with Gran
and the staff and vice versa, the level of care and attention she got was exceptional and something the family would never have been able to cope with in her old house. The key seemed to be that despite being busy they appeared to make her feel like the only person in the building. It was lovely to watch!
Her room was clean and fresh and the bedding was changed regularly. All her personal items were treated with great care too. The room was also nice and warm which Gran loved as she did tend to feel the cold.
She spoke often of the activities that she was asked to take part in and seemed to have formed new friends through this.
Reply from Paul Lawson, National Sales Manager at Norwood Care HomeThank you for your kind words. I am so glad that your Gran enjoyed her stay at Norwood and are delighted to hear that you were so impressed when you visited. We will share your positive feedback with our staff team and on behalf of us all thank-you and very best wishes.
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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Norwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.645 for Norwood Care Home is calculated as follows: ( (272 Excellents x 5) + (87 Goods x 4) + (23 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 383 Ratings = 4.645
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norwood Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 11 Nov 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Sue

Sue Mackle

Job Title: Home Manager Joined: 2016

I am proud to be part of a dedicated, compassionate and caring team that delivers care to our residents in a person-centred manner. Norwood is a homely home with love, laughter and fun threaded through each and every day.


It is a pleasure and privilege to come to work each day knowing we are making a positive difference to our resident's day.

Frequently Asked Questions about Norwood Care Home

What types of Care is Norwood Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Norwood Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Norwood Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norwood Care Home to the centre of Glasgow?

6.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norwood Care Home to verify any information. View our terms and conditions. Norwood Care Home has an Enhanced Service - more info.