Norwood Care Home

39 Victoria Road, Barrhead, Glasgow G78 1NQ
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9.7 51 Reviews
  • Norwood Care Home, Glasgow
Norwood offers dementia care in one house and care and support to the frail and elderly in another. Both houses provide care for people with Parkinson’s disease, Huntington's disease and to those who are looking for palliative care.

The focus is on individualised care for people in a homely and welcoming setting, situated in the historical town of Barrhead near Glasgow. Partners or siblings can stay in some of the home’s larger bedrooms, and many rooms have en-suite facilities.

At mealtimes residents enjoy both hot and cold options to choose from, as well as a popular Night Bite menu that is available from 6.30pm to 6.30am.

Arts and crafts, quizzes and karaoke are all regular activities enjoyed by residents. Norwood has a dedicated activity co-ordinator who works hard to ensure residents of all abilities can participate in daily activities to keep active and stimulated.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1295
  • Self-Funded Nursing Care: from £1395
  • RESPITE Self-Funded Residential Care: from £1395
  • RESPITE Self-Funded Nursing Care: from £1495

Subject to care needs assessment

These prices are only a guideline, please contact Norwood Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Sue Mackle (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • When visiting your loved ones please try to avoid mealtimes as the team are all busy assisting to ensure an enjoyable meal service is experienced. Mealtimes are 12:30 - 13:30 and 16:30 - 17:45

Parking

  • Car park to side of the home

Norwood Care Home Reviews (51)

9.7

Norwood Care Home has a Review Score of 9.7 (9.710) out of 10, based on 22 reviews in the last 2 years.
Over all time Norwood Care Home has 51 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Norwood Care Home
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Total of 51, showing 1-20
Review from C C (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is treated with dignity and respect at all times and is encouraged to join in with all activities, when she is able and enjoys the company.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank-you for your review and feedback. Great to know that your mum is enjoying the company and that you are so pleased with the service provided. Best wishes

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Review from R A (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Norwood family are very caring and helpful. The cleanliness could be a bit better. The housekeeper did my mum's room today and what an excellent job she did. It's the best its been since my mum arrived. Came to the Bee Kind cafe and what an excellent job two staff members in particular done was absolutely
lovely.
Reply from Sue Mackle, Home Manager at Norwood Care Home

Thank you for your kind words. I am glad you enjoyed the cafe and we hope to see you there again soon.

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Review from C M (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently had to make the very difficult decision to move my mother into a care home. After carefully reviewing several local options, we chose Norwood and we're so glad we did.
From the moment my mum arrived, the staff have been nothing but caring, compassionate, and attentive. The support they've
shown not only to her but also to my father throughout this emotional transition has been truly outstanding.
Living in England, I can't be there every day, but I feel completely reassured knowing my mother is in such safe and capable hands. Norwood has brought peace of mind to our entire family during what could have been a much more stressful time.
Reply from Sue Mackle, Home Manager at Norwood Care Home

Thank you so much for your kind words. At Norwood we strive not only to support our residents but to support family and friends as we know it is a hard decision to move your loved ones into a care home.

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Review from Robert T (Grandson of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran stayed here and loved it so when I visited I wanted to know what it was that was so good as she had always been set against going into a care home environment.
The staff were exceptional with her and made me feel welcome when I visited. You could clearly see the bond that had formed with Gran
and the staff and vice versa, the level of care and attention she got was exceptional and something the family would never have been able to cope with in her old house. The key seemed to be that despite being busy they appeared to make her feel like the only person in the building. It was lovely to watch!
Her room was clean and fresh and the bedding was changed regularly. All her personal items were treated with great care too. The room was also nice and warm which Gran loved as she did tend to feel the cold.
She spoke often of the activities that she was asked to take part in and seemed to have formed new friends through this.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you for your kind words. I am so glad that your Gran enjoyed her stay at Norwood and are delighted to hear that you were so impressed when you visited. We will share your positive feedback with our staff team and on behalf of us all thank-you and very best wishes.

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Review from M W (Son of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum had a short stay before her passing. All aspects of the service offered by the Norwood staff and management was of a high standard. My Mum was treated with respect and dignity at all times. I'd like to thank the all the staff and management for the care they offered.
Reply from Sue Mackle, Home Manager at Norwood Care Home

Thank you so much for your kind words. We are glad that your Mother was happy and settled at Norwood

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Review from N W (Daughter-in-law of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law felt at home and very well looked after at the Norwood Care Home. Although she wasn't there for long, it was good to see her happy and settled. Thank you to you all for the care and attention you gave to her for the short period of time she was with you.
Reply from Sue Mackle, Home Manager at Norwood Care Home

It is so nice to hear your Mother-in-law felt at home at Norwood and was happy and settled

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Review from K O (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very happy with the overall experience when my mum moved in. The staff are very friendly and helpful with any questions I have had. The staff are able to give alternative foods when mum is not wanting what is on the menu. Bedroom, warm and inviting.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you very much for your lovely review. Best wishes.

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Review from R F (Granddaughter of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited Norwood Care Home to see my grandmother, and I was deeply impressed by the exceptional care and welcoming environment. From the moment I entered, the staff were warm and attentive, going out of their way to make both residents and visitors feel at ease. The facility was spotlessly
clean, well-organized, and had a cozy, homely feel, which brings a lot of comfort to my grandmother.


The caregivers clearly know each resident personally and provide a level of care that's both professional and compassionate. My grandmother seems so happy and well-looked-after here, it was clear she's in great hands. Seeing her so content and thriving reassured me that Norwood is the perfect place for her. Highly recommend Norwood Care Home for anyone looking for a supportive, caring environment for their loved ones.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you so much for your lovely review. We are delighted that your grandmother is so happy at Norwood and that you and the family feel so welcome and reassured whenever you visit. We will pass on your kind words to the team. Best wishes.

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Review from H T (Cousin of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norwood is a very homely, friendly home. Staff genuinely care for all the residents. My cousin was in for respite and cannot praise the home enough for making the process streamless. Good activities daily to keep residents stimulated and active. Home Manager seen most days when visiting.
Reply from Sue Mackle, Home Manager at Norwood Care Home

Thank you for your kind words. I am so glad that your cousin had a nice stay.

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Review from J G (Daughter of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been really good, but some areas could be better.
The staff are very helpful and friendly except for one in particular and the manager is great, security is great but on the other hand hard to get into the building to visit when there is no one on the desk and when I have tried on
several times to call head office and can not get thru to anyone.
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Review from H G (Son of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been good. The manager and staff are very helpful and friendly. Security is great but could do with someone in the front office during the day as having to wait for someone to come, which could take up to 15 to 20 minutes before getting into the building and the same trying to get
through on the phone to speak to someone. It took 45 minutes for my call to be answered.
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Review from Jenna G (Granddaughter of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My experience has been good, but there are areas that could be better. The staff are pleasant and helpful, except for one in particular. There could also be more activities done with your residence. Security is great but on the other hand hard to get into to visit or contact.
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Review from C S (Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I arrived in August 2024, I was not pleased at first, as there is no shower in room, only a wash basin and WC. However, there is a shower room opposite my own room I can use this each day, so that problem is resolved. The food is usually good and full breakfast is available on request. Staff are very
friendly and helpful and immediately come when needed. So far, I can only make favorable comments re the staff, but there is only one person for activities and therefore she is quite restricted in what she can do, but is very friendly and tries to include everyone.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you very much for your review and kind comments about our staff team. At Norwood we have a mixture of ensuite rooms and rooms with shared facilities. We are pleased that you are happy to use the shower room opposite your own room and are now happily settled into your new home. Thanks again and best wishes.

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Review from Matthew C (Brother of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my partner have noticed the care by all of the team from top to bottom has been excellent. All the staff in the home treat my sister with respect.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you very much for your review. We are delighted that you are so happy with the care provided for your sister at Norwood. Best wishes.

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Review from L S (Daughter of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is a resident in Norwood Care Home approaching her 11th year this year.
Team Norwood do a wonderful job in looking after our mum who has complex needs, due to her rare health condition. Providing personal care and meal menus that incorporate and meet Mum's dietary requirements. All her needs are
taken care of.
The staff and management team are very welcoming and go to great lengths to include all residents in daily activities. Providing family days, lots of live entertainment and celebrations throughout the year. Norwood is a huge part of the Barrhead community and surrounding areas. Highly recommend Norwood Care Home for any of your loved ones who may need to use these facilities as they navigate their way through their journey in life.
Big thank you to team Norwood from our family for continually looking after our mum. We don't know what we would do without you all. Your commitment is truly appreciated.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you so much for such lovely comments about Norwood and our staff team. It is very much appreciated. On behalf of everyone, we are delighted that you continue to be so happy with the care your mum is receiving and we send our very best wishes to you and all of the family.

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Review from B C (Son of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always looking to offer good care and support. They are very welcoming of visitors to the home and it is clear they know my mum well and take time to keep me informed.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you very much for your review. We are delighted that you feel that your mum is being well cared for and that you are being kept informed. Best wishes.

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Review from Myra S (Regular Volunteer) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found working as a volunteer at Norwood Care Home has been a great experience. The staff have been very welcoming and supportive and the Wellbeing Coordinator has been especially good. She has helped me get my confidence back. The staff work incredibly hard and their attitude towards the residents
is fantastic and I also get to meet my aunt which is great, hadn't seen her in years.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you very much for your review and it's fantastic that you can visit your aunt whilst donating some of your time to the residents. Thank you and best wishes.

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Review from Margaret K (Daughter of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has just moved into Norwood in the past week, however, I am very pleased that she secured a place in this home as I visited many prior to making a selection and this was the place that impressed me most. The environment, the staff and conversations with current residents all confirmed this. I
also like that it is a mixed unit and not solely dementia.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you for your review and we are delighted and privileged that you have chosen Norwood as your mum's new home. Best wishes.

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Review from Wendy H (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum always looks happy and presentable. She is always offered choice in all aspects of her life. The staff are friendly and cannot do enough for Mum or family when we visit.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you for your review and feedback. It's great to hear that you and the family feel so welcomed and that mum is so happy at Norwood. Best wishes.

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Review from Jackie M (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well done Norwood team, when family come to visit, there is always a lovely, warm atmosphere.
One nurse takes great care of Mum, keeping her well.
Staff are always courteous and friendly, and all go out at special and seasonal events.
Kitchen staff always provide nutritious and delicious meals
and buffets.
Lots of fun activities are always on offer to keep both residents and families entertained.
Thanks, everyone.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you very much for your lovely review; we are all delighted that your mum is doing so well and that the family feel happy and reassured. Best wishes.

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Current Review Score: 9.7 (9.710)

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Norwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.710 for Norwood Care Home is calculated as follows: ( (194 Excellents x 5) + (49 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 255 Ratings = 4.71
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norwood Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 9 Jan 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Sue

Sue Mackle

Job Title: Home Manager Joined: 2016

I am proud to be part of a dedicated, compassionate and caring team that delivers care to our residents in a person-centred manner. Norwood is a homely home with love, laughter and fun threaded through each and every day.


It is a pleasure and privilege to come to work each day knowing we are making a positive difference to our resident's day.

Frequently Asked Questions about Norwood Care Home

What types of Care is Norwood Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Norwood Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Norwood Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norwood Care Home to the centre of Glasgow?

6.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norwood Care Home to verify any information. View our terms and conditions. Norwood Care Home has an Enhanced Service - more info.