Norwood Care Home

My father settled in quicker than we expected and it was a relief for us to see him content and talking to the lovely staff very well. We are amazed how well they work with my dad and around him, which we feel that after we visit, we can go home relaxed knowing how well he's cared for.

The care and support has been excellent and my mum is treated with dignity at all times. This is a safe environment which ultimately, my mum calls home.

I am very satisfied with all aspects of care given to my mother at the home. The level of care is very good and any issues that are raised by me are quickly dealt with to a satisfactory conclusion.

The home has a good team of staff who are extremely dedicated to making sure my mother and all the residents are made to feel like it is their home. Sometimes problems arise but the management team are always avaliable to discuss and resolve the problem.

Excellent care home great staff and very caring of residents. Plenty of activities.

My mother who has dementia has been in this care home for over 2 years. She is extremely well looked after. The staff are excellent. They really do seem to care and nothing we ask of them is a problem. My sister and I feel very happy and fortunate that mum is looked after here. We are always offered a cup of tea when it comes around and are kept fully informed about mum's health/care.

Mum has been in Norwood Care Home for over 2 years and has had the most loving care and attention. I visit mum most days and as a consequence, I know most of the care staff and have built up a lovely relationship with them. They all treat my mum with respect and dignity. There are good events and the entertainment is excellent, they ooze enthusiasm and the receptionist is very cheerful. All in all excellent service.

Mum came into Norwood House after being in hospital after two bouts of pneumonia. She was frail with poor appetite. I was on holiday for a week. On my return mum was so much improved, she was eating well and felt the food was very good. Her mobility was better, her spirits were higher. She looked so much better and commented that her stay was very pleasant and the staff were excellent and couldn't do enough to help her and encourage her to be independent.

I want to thank the staff for making my cousin so welcome when she arrived at the care home. The kindness and professionalism of the staff has made this move for her so easy and she has improved so much in the short time she has been a resident in Norwood. Thanks to everyone.

My wife suffers from Alzheimer's and has been in Norwood House, Victoria Road, Barrhead since 19th December 2014. She had been quite difficult to live with at home with mood changes and irrational requests. Upon admission to Norwood she quickly adapted to calm frame of mind and totally accepted the regime. I have visited her quite often but have so far heard no complaints. I also have witnessed her relationship with many members of staff and appreciate their caring approach whatever demand she has made.

Today I visited her and speak to her key worker (nurse). I mentioned that it was coming up to my mothers birthday, and that I would bring in a cake, candles etc. only to be informed by the nurse that the chef at the care home bakes a care for each resident on their birthday, and the staff and other residents all have a little party to celebrate. How nice is that!! Need I say more?

Residents accommodation is clean and warm. Adequate furnishing, basic for needs. Staff are friendly and caring, informative about residents daily living activities and diet intake. Trained staff will inform of any incident or mishaps by telephone if necessary.

My sister has now been a resident at the home for two months. My first experience of a home. Overall I have been satisfied with the care service provided.