Norwood Care Home

39 Victoria Road, Barrhead, Glasgow G78 1NQ
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9.7 51 Reviews
  • Norwood Care Home, Glasgow
Norwood offers dementia care in one house and care and support to the frail and elderly in another. Both houses provide care for people with Parkinson’s disease, Huntington's disease and to those who are looking for palliative care.

The focus is on individualised care for people in a homely and welcoming setting, situated in the historical town of Barrhead near Glasgow. Partners or siblings can stay in some of the home’s larger bedrooms, and many rooms have en-suite facilities.

At mealtimes residents enjoy both hot and cold options to choose from, as well as a popular Night Bite menu that is available from 6.30pm to 6.30am.

Arts and crafts, quizzes and karaoke are all regular activities enjoyed by residents. Norwood has a dedicated activity co-ordinator who works hard to ensure residents of all abilities can participate in daily activities to keep active and stimulated.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1295
  • Self-Funded Nursing Care: from £1395
  • RESPITE Self-Funded Residential Care: from £1395
  • RESPITE Self-Funded Nursing Care: from £1495

Subject to care needs assessment

These prices are only a guideline, please contact Norwood Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Sue Mackle (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • When visiting your loved ones please try to avoid mealtimes as the team are all busy assisting to ensure an enjoyable meal service is experienced. Mealtimes are 12:30 - 13:30 and 16:30 - 17:45

Parking

  • Car park to side of the home

Norwood Care Home Reviews (51)

9.7

Norwood Care Home has a Review Score of 9.7 (9.710) out of 10, based on 22 reviews in the last 2 years.
Over all time Norwood Care Home has 51 reviews.

Overall Experience
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Date Published
  • 51
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Reviewer Connection to Norwood Care Home
  • 21
  • 10
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Total of 51, showing 41-51
Review from Louise S (Daughter of Resident) published on 22 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is a resident at Norwood Care Home and is approaching her 4th year in residence. My mother has all her needs met as she continues her journey with her condition. I have found the staff to be more than helpful in all aspects of my mums care, health and wellbeing.
The care and support has been
excellent and my mum is treated with dignity at all times. This is a safe environment which ultimately, my mum calls home.
Reply from Jayne Duck, Customer Services Administrator at Norwood Care Home

Thank you for your review. It is so nice to hear that your mum calls Norwood her home and is happy and settled. You must have peace of mind knowing that she is happy and well cared for.

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Review from Christina W (Daughter of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with all aspects of care given to my mother at the home. The level of care is very good and any issues that are raised by me are quickly dealt with to a satisfactory conclusion.


The home has a good team of staff who are extremely dedicated to making sure my mother and all the

residents are made to feel like it is their home. Sometimes problems arise but the management team are always avaliable to discuss and resolve the problem.
Reply from Emily Wilson, Customer Service Administrator at Norwood Care Home

Thank you so much for your feedback, we really appreciate it. I am pleased to hear your Mother has received the care that she needs. I will pass on your comments to the home manager. The Bupa Customer Care Team.

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Review from M M (Daughter of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home great staff and very caring of residents. Plenty of activities.
Reply from Emily Wilson, Customer Service Administrator at Norwood Care Home

Thank you for sharing your kind feedback with us. I am pleased to hear that our staff are providing high-quality care. I will pass on your comments to the home manager. Thank you again, The Bupa Customer Care Team.

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Review from Patrick G (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who has dementia has been in this care home for over 2 years. She is extremely well looked after. The staff are excellent. They really do seem to care and nothing we ask of them is a problem. My sister and I feel very happy and fortunate that mum is looked after here. We are always offered
a cup of tea when it comes around and are kept fully informed about mum's health/care.
Reply from Emily Wilson, Customer Service Administrator at Norwood Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from M H (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Norwood Care Home for over 2 years and has had the most loving care and attention. I visit mum most days and as a consequence, I know most of the care staff and have built up a lovely relationship with them. They all treat my mum with respect and dignity. There are good events and the
entertainment is excellent, they ooze enthusiasm and the receptionist is very cheerful. All in all excellent service.
Reply from Emily Wilson, Customer Service Administrator at Norwood Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Pauline B (Daughter of Resident) published on 25 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came into Norwood House after being in hospital after two bouts of pneumonia. She was frail with poor appetite. I was on holiday for a week. On my return mum was so much improved, she was eating well and felt the food was very good. Her mobility was better, her spirits were higher. She looked so
much better and commented that her stay was very pleasant and the staff were excellent and couldn't do enough to help her and encourage her to be independent.
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Review from Ann Marie K (Cousin of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to thank the staff for making my cousin so welcome when she arrived at the care home. The kindness and professionalism of the staff has made this move for her so easy and she has improved so much in the short time she has been a resident in Norwood. Thanks to everyone.
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Review from Robert V (Husband of Resident) published on 16 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife suffers from Alzheimer's and has been in Norwood House, Victoria Road, Barrhead since 19th December 2014. She had been quite difficult to live with at home with mood changes and irrational requests. Upon admission to Norwood she quickly adapted to calm frame of mind and totally accepted the
regime. I have visited her quite often but have so far heard no complaints. I also have witnessed her relationship with many members of staff and appreciate their caring approach whatever demand she has made.
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Review from Gary B (Son of Resident) published on 11 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a full time resident at this care home. During her stay she has been very well cared for, food, staff, cleaning and activities are all excellent!!!
Today I visited her and speak to her key worker (nurse). I mentioned that it was coming up to my mothers birthday, and that I would bring
in a cake, candles etc. only to be informed by the nurse that the chef at the care home bakes a care for each resident on their birthday, and the staff and other residents all have a little party to celebrate. How nice is that!! Need I say more?
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Review from H M (Wife of Resident) published on 26 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Residents accommodation is clean and warm. Adequate furnishing, basic for needs. Staff are friendly and caring, informative about residents daily living activities and diet intake. Trained staff will inform of any incident or mishaps by telephone if necessary.
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Review from Morag Jean M (Sister of Resident) published on 24 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has now been a resident at the home for two months. My first experience of a home. Overall I have been satisfied with the care service provided.
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Current Review Score: 9.7 (9.710)

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Norwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.710 for Norwood Care Home is calculated as follows: ( (194 Excellents x 5) + (49 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 255 Ratings = 4.71
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norwood Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 9 Jan 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Sue

Sue Mackle

Job Title: Home Manager Joined: 2016

I am proud to be part of a dedicated, compassionate and caring team that delivers care to our residents in a person-centred manner. Norwood is a homely home with love, laughter and fun threaded through each and every day.


It is a pleasure and privilege to come to work each day knowing we are making a positive difference to our resident's day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norwood Care Home to verify any information. View our terms and conditions. Norwood Care Home has an Enhanced Service - more info.