Norwood Care Home

39 Victoria Road, Barrhead, Glasgow G78 1NQ
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9.7 53 Reviews
  • Norwood Care Home, Glasgow
Norwood offers dementia care in one house and care and support to the frail and elderly in another. Both houses provide care for people with Parkinson’s disease, Huntington's disease and to those who are looking for palliative care.

The focus is on individualised care for people in a homely and welcoming setting, situated in the historical town of Barrhead near Glasgow. Partners or siblings can stay in some of the home’s larger bedrooms, and many rooms have en-suite facilities.

At mealtimes residents enjoy both hot and cold options to choose from, as well as a popular Night Bite menu that is available from 6.30pm to 6.30am.

Arts and crafts, quizzes and karaoke are all regular activities enjoyed by residents. Norwood has a dedicated activity co-ordinator who works hard to ensure residents of all abilities can participate in daily activities to keep active and stimulated.
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Care Provided by Norwood Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1295
  • Self-Funded Nursing Care: from £1395
  • RESPITE Self-Funded Residential Care: from £1395
  • RESPITE Self-Funded Nursing Care: from £1495

Subject to care needs assessment

These prices are only a guideline, please contact Norwood Care Home to find out the exact price for your requirements.

Contact Norwood Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Norwood Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Sue Mackle (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • When visiting your loved ones please try to avoid mealtimes as the team are all busy assisting to ensure an enjoyable meal service is experienced. Mealtimes are 12:30 - 13:30 and 16:30 - 17:45

Parking

  • Car park to side of the home

Norwood Care Home Reviews (53)

9.7

Norwood Care Home has a Review Score of 9.7 (9.676) out of 10, based on 24 reviews in the last 2 years.
Over all time Norwood Care Home has 53 reviews.

Overall Experience
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Date Published
  • 53
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Reviewer Connection to Norwood Care Home
  • 22
  • 10
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Total of 53, showing 21-40
Review from Wendy H (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum always looks happy and presentable. She is always offered choice in all aspects of her life. The staff are friendly and cannot do enough for Mum or family when we visit.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home
Thank you for your review and feedback. It's great to hear that you and the family feel so welcomed and that mum is so happy at Norwood. Best wishes.
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Review from Jackie M (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well done Norwood team, when family come to visit, there is always a lovely, warm atmosphere.
One nurse takes great care of Mum, keeping her well.
Staff are always courteous and friendly, and all go out at special and seasonal events.
Kitchen staff always provide nutritious and delicious meals
and buffets.
Lots of fun activities are always on offer to keep both residents and families entertained.
Thanks, everyone.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home
Thank you very much for your lovely review; we are all delighted that your mum is doing so well and that the family feel happy and reassured. Best wishes.
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Review from Eleanor C (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum lives in a very comfortable home with very caring staff.
She is looked after very well and is settled.
They go above and beyond and keep me informed if my mum's care needs change.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home
Thank you so much for your kind words. Pleased to hear that you are happy with the care provided to your mum and that she is settled and content living at Norwood. Best wishes.
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Review from Patrick P (Brother of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is in Norwood Care Home following a setback I, together with my wife and daughter visited her last Saturday. I found the carers excellent in their treatment of and attention to my sister, as did my wife and daughter. They treated us like friends and their attention to her was exemplary. As
I live in Southport, England, we do not get to see her very often and our recent visit makes us comfortable with how she is looked after. I cannot remember the name of the charming young lady who is my sister's main carer, but her friendly smile, which accompanied her words to us and my sister is to be commended as is her happy attitude and most pleasant manner. She is a treat to be with!
Reply from Paul Lawson, National Sales Manager at Norwood Care Home
Thank you so much for your feedback and kind words. We are so happy that your sister has settled in so well and that you and the family feel reassured that she is being well cared for. We will pass on…read more
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Review from Jennifer H (Daughter-in-law of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law has lived happily at Norwood for 11 months. Previous to her moving in she had sustained a really nasty injury to her leg. The staff did an absolutely amazing job in getting her leg completely healed. They kept us informed at each stage of her recovery and did a truly remarkable job.
The staff are very pleasant and cheery and there are plenty of daily activities to keep all residents occupied and happy. The social media posts are brilliant for us as we don't live locally and this way we can see what my mother-in-law has been involved in each day.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home
Hi Jennifer and thank you for your lovely review. It is very pleasing to know that you feel well-informed and that you are so happy with the care and service your mother-in-law is receiving at…read more
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Review from G H (Regular Volunteer) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norwood Care Home has truly been an incredible experience for me as a volunteer. The staff at this facility are not only professional and compassionate, but they also create a warm and welcoming environment for the residents. The care and attention given to each individual is truly remarkable. I have
witnessed firsthand the positive impact that the activities and programs have on the residents' well-being and happiness. It is a joy to be a part of such a dedicated team, and I am grateful for the opportunity to contribute to the resident's quality of life at Norwood Care Home.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home
Thank you very much for your review. It is very kind of you to praise the staff at Norwood so highly and we really appreciate the volunteer work that you do. We are very happy that you can see the…read more
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Review from Maria B (Respite Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been in Norwood twice so far for a two-week stay each time. We have always felt he is safe, secure and happy there, he didn't want to leave after his first two-week stay with them. He has advanced Alzheimer and the staff know exactly how to care for him and how to treat him not
only well, but with dignity and respect. It is definitely where he will spend any further respite stays. We enjoy seeing what he has been up to via their social media page which is updated regularly. Fabulous service and all the staff we have met have been amazing.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home
Dear Maria. Thank you very much for your kind words. It is a pleasure and privilege for the team at Norwood to care of your father-in-law during his respite stays and it is so pleasing that the family…read more
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Review from Ali B (Daughter of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has complex medical needs and really suffered during lockdown, as most residents did, but the staff learned to use Zoom which we continue to use today.
I am most pleased with the appointment of an activities coordinator who has offered activities to encourage mental stimulation.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home
Hello Ali and thank you very much for your review. We are so pleased that your mum is enjoying the activities in the home and that you are continuing to use Zoom so successfully. Lockdown was testing…read more
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Review from M D (Daughter of Resident) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the home for over seven years. She has always been well looked after, clean, tidy and well-fed. The staff are always cheery and welcoming. The Facebook page keeps you informed about the daily activities. Staff always contact you about any changes in care that may be needed. All
staff you meet, cleaners, handyman and kitchen staff are cheery and pleasant.
Reply from Paul Lawson, National Sales Manager at Norwood Care Home
Hello Myra and thank you so much for your review. It has been a pleasure and privilege for the team at Norwood to look after your mother for the last seven years and we are delighted that you are so…read more
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Review from Andrew C (Son of Resident) published on 18 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very clean facilities, staff are first class. Always friendly and can't do enough to help my mother. Always have activities on for my mother which is good to see.
Reply from Paul Lawson, Customer Service Manager at Norwood Care Home
Hello Andrew. Thank you very much for your review. It's very nice to hear that your mother is being well looked after. We will pass on your compliments to the team. Best wishes.
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Review from David C (Son of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I feel as if the standards of the home has went down over the last year. No activities at all when they need it especially during Covid. How long can they make the excuse because of Covid. Staff are fantastic but under so much pressure due to staff shortages. Talking to staff; morale is down, also now
informed by the Head Nurse that the wrong dosage of medication was given to my mum and dad on two occasions, they suffer from heart failure.
Reply from Paul Lawson, Customer Service Manager at Norwood Care Home
Hello David and thank you for your feedback. You are correct that during Covid our activities team have not always been in full attendance. This was due to Covid protocols surrounding isolation and…read more
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Review from T D (Brother of Resident) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very professional are caring. My brother has been a resident for two years now and I being his next of kin have no complaints. Staff have been working under very difficult circumstances and are doing a good job.
Reply from Paul Lawson, Customer Service Manager at Norwood Care Home
Thank you very much for your review and kind words. We are delighted that you are so pleased with your brother's care and will pass on your comments to the team.
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Review from Heather (Stepdaughter of Resident) published on 6 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
If you are looking for somewhere that you can trust to take care of your loved one, Norwood is a place that you should consider.
I'm a nurse and acutely aware of the pitfalls and horror stories concerning care homes. Admitting that we can no longer cope with the care of a loved one is heartbreaking.
Finding somewhere that you can trust and that understands the needs of a patient with physical needs and dementia is not always easy.
The staff at Norwood have been kind to my step-father and when Mum visits they take time to listen and show genuine concern for her health too. The rooms are clean, the residents look cared for and the catering staff take note of resident preferences.
During the challenging times we find ourselves in, we know as a family that even though we can't visit because of Covid-19 and the need to protect the vulnerable population at Norwood - we know that our loved one will be cared for and wish nothing but the best for the Norwood Family at this time.
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Review from Maria F (Respite Resident) published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I didn't know that I was going into respite. The care that the staff have given me and the encouragement to get back on my feet after I broke my hip has been very good.
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Review from David C (Son of Resident) published on 10 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stays in this home and the staff are nothing but lovely. They take extra care to make sure my mum's needs are met at all times and the staff are always approachable with any concerns or queries. I would recommend this home to anyone who’s family member needed care.
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Review from Sylvia C (Daughter of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were a bit anxious as to how mum would settle into a care home environment. She has however settled well. The staff are very nice, friendly and approachable. The care home is well kept, spotlessly clean and menus provide a good choice of meals. There are lots of organised activities and outings.
Mum has been made to feel welcome and the staff are attentive to mums needs.
Reply from Marc Tuffley, Manager at Norwood Care Home
Encouraging to hear staff help your mother settle, thank you!
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Review from Heather M (Daughter of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Placement has been positive for my Dad, he appears happy and settled. Staff are open and friendly and there's a homely atmosphere. Good nutritious meals and plenty of activities available.
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Review from Amanda R (Daughter of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Norwood care home has to be the best care home out there. You will not find a better care home. The staff are just great and the atmosphere is second to none. I highly recommend Norwood to anyone that has to consider a care home for their loved ones.
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Review from P H (Son of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum feels safe and secure, staff are always thoughtful and kind and look after mum. Overall there is a nice atmosphere in the home and we have no concerns.
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Review from Steven M (Son of Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Norwood care facility has been exceptional in the care of my father. A spotlessly clean environment, a lovely atmosphere and caring staff who work very hard. Patients are treated with dignity and staff show great humility in all their work. Can't fault the place which leaves us with peace of mind.
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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Norwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.676 for Norwood Care Home is calculated as follows: ( (205 Excellents x 5) + (57 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 278 Ratings = 4.676
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norwood Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 1 Sep 2025
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Sue

Sue Mackle

Job Title: Home Manager Joined: 2016

I am proud to be part of a dedicated, compassionate and caring team that delivers care to our residents in a person-centred manner. Norwood is a homely home with love, laughter and fun threaded through each and every day.


It is a pleasure and privilege to come to work each day knowing we are making a positive difference to our resident's day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norwood Care Home to verify any information. View our terms and conditions. Norwood Care Home has an Enhanced Service - more info.