Norwood Care Home

39 Victoria Road, Barrhead, Glasgow G78 1NQ
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9.7 51 Reviews
  • Norwood Care Home, Glasgow
Norwood offers dementia care in one house and care and support to the frail and elderly in another. Both houses provide care for people with Parkinson’s disease, Huntington's disease and to those who are looking for palliative care.

The focus is on individualised care for people in a homely and welcoming setting, situated in the historical town of Barrhead near Glasgow. Partners or siblings can stay in some of the home’s larger bedrooms, and many rooms have en-suite facilities.

At mealtimes residents enjoy both hot and cold options to choose from, as well as a popular Night Bite menu that is available from 6.30pm to 6.30am.

Arts and crafts, quizzes and karaoke are all regular activities enjoyed by residents. Norwood has a dedicated activity co-ordinator who works hard to ensure residents of all abilities can participate in daily activities to keep active and stimulated.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1295
  • Self-Funded Nursing Care: from £1395
  • RESPITE Self-Funded Residential Care: from £1395
  • RESPITE Self-Funded Nursing Care: from £1495

Subject to care needs assessment

These prices are only a guideline, please contact Norwood Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Sue Mackle (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (4)

Visiting

  • When visiting your loved ones please try to avoid mealtimes as the team are all busy assisting to ensure an enjoyable meal service is experienced. Mealtimes are 12:30 - 13:30 and 16:30 - 17:45

Parking

  • Car park to side of the home

Total of 51, showing 21-40
9.7

Norwood Care Home has a Review Score of 9.7 (9.685) out of 10, based on 23 reviews in the last 2 years. Over all time Norwood Care Home has 51 reviews.

Overall Experience

  • 37
  • 11
  • 3
  • 0
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Overall Experience  Overall Experience 5.0 out of 5

My mum lives in a very comfortable home with very caring staff.
She is looked after very well and is settled.
They go above and beyond and keep me informed if my mum's care needs change.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you so much for your kind words. Pleased to hear that you are happy with the care provided to your mum and that she is settled and content living at Norwood. Best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

My sister is in Norwood Care Home following a setback I, together with my wife and daughter visited her last Saturday. I found the carers excellent in their treatment of and attention to my sister, as did my wife and daughter. They treated us like friends and their attention to her was exemplary. As
I live in Southport, England, we do not get to see her very often and our recent visit makes us comfortable with how she is looked after. I cannot remember the name of the charming young lady who is my sister's main carer, but her friendly smile, which accompanied her words to us and my sister is to be commended as is her happy attitude and most pleasant manner. She is a treat to be with!

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you so much for your feedback and kind words. We are so happy that your sister has settled in so well and that you and the family feel reassured that she is being well cared for. We will pass on your comments to the team and to the carer you mentioned who will be delighted at the compliments. Thanks again and best wishes. Look forward to seeing you at Norwood again soon.

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Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has lived happily at Norwood for 11 months. Previous to her moving in she had sustained a really nasty injury to her leg. The staff did an absolutely amazing job in getting her leg completely healed. They kept us informed at each stage of her recovery and did a truly remarkable job.
The staff are very pleasant and cheery and there are plenty of daily activities to keep all residents occupied and happy. The social media posts are brilliant for us as we don't live locally and this way we can see what my mother-in-law has been involved in each day.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Hi Jennifer and thank you for your lovely review. It is very pleasing to know that you feel well-informed and that you are so happy with the care and service your mother-in-law is receiving at Norwood. We will share your kind words with the team. Thanks again.

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Overall Experience  Overall Experience 5.0 out of 5

Norwood Care Home has truly been an incredible experience for me as a volunteer. The staff at this facility are not only professional and compassionate, but they also create a warm and welcoming environment for the residents. The care and attention given to each individual is truly remarkable. I have
witnessed firsthand the positive impact that the activities and programs have on the residents' well-being and happiness. It is a joy to be a part of such a dedicated team, and I am grateful for the opportunity to contribute to the resident's quality of life at Norwood Care Home.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Thank you very much for your review. It is very kind of you to praise the staff at Norwood so highly and we really appreciate the volunteer work that you do. We are very happy that you can see the dedication and commitment that runs throughout the team and the positive impact that this has on the residents. Thank you so much for being part of that!

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Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in Norwood twice so far for a two-week stay each time. We have always felt he is safe, secure and happy there, he didn't want to leave after his first two-week stay with them. He has advanced Alzheimer and the staff know exactly how to care for him and how to treat him not
only well, but with dignity and respect. It is definitely where he will spend any further respite stays. We enjoy seeing what he has been up to via their social media page which is updated regularly. Fabulous service and all the staff we have met have been amazing.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Dear Maria. Thank you very much for your kind words. It is a pleasure and privilege for the team at Norwood to care of your father-in-law during his respite stays and it is so pleasing that the family feel he is safe, secure and happy when staying with us. We will pass on your feedback to the team who will really appreciate your lovely review. Thanks again and best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has complex medical needs and really suffered during lockdown, as most residents did, but the staff learned to use Zoom which we continue to use today.
I am most pleased with the appointment of an activities coordinator who has offered activities to encourage mental stimulation.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Hello Ali and thank you very much for your review. We are so pleased that your mum is enjoying the activities in the home and that you are continuing to use Zoom so successfully. Lockdown was testing due to all of the restrictions in place at that time and we thank you for your patience and understanding throughout. Best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for over seven years. She has always been well looked after, clean, tidy and well-fed. The staff are always cheery and welcoming. The Facebook page keeps you informed about the daily activities. Staff always contact you about any changes in care that may be needed. All
staff you meet, cleaners, handyman and kitchen staff are cheery and pleasant.

Reply from Paul Lawson, National Sales Manager at Norwood Care Home

Hello Myra and thank you so much for your review. It has been a pleasure and privilege for the team at Norwood to look after your mother for the last seven years and we are delighted that you are so pleased with the care that she is receiving. We really appreciate your kind comments about all of the staff in our different departments and will pass on your words of praise to all of our colleagues. Best wishes.

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Overall Experience  Overall Experience 4.0 out of 5

Very clean facilities, staff are first class. Always friendly and can't do enough to help my mother. Always have activities on for my mother which is good to see.

Reply from Paul Lawson, Customer Service Manager at Norwood Care Home

Hello Andrew. Thank you very much for your review. It's very nice to hear that your mother is being well looked after. We will pass on your compliments to the team. Best wishes.

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Overall Experience  Overall Experience 3.0 out of 5

I feel as if the standards of the home has went down over the last year. No activities at all when they need it especially during Covid. How long can they make the excuse because of Covid. Staff are fantastic but under so much pressure due to staff shortages. Talking to staff; morale is down, also now
informed by the Head Nurse that the wrong dosage of medication was given to my mum and dad on two occasions, they suffer from heart failure.

Reply from Paul Lawson, Customer Service Manager at Norwood Care Home

Hello David and thank you for your feedback. You are correct that during Covid our activities team have not always been in full attendance. This was due to Covid protocols surrounding isolation and shielding which were necessary to protect them, their colleagues and most importantly the residents. We apologise for this and please rest assured we are now back to full staffing. We had a lovely garden party last week organised by the activity team and lots more is planned! Thank you for your high scores for staff, cleanliness, safety, bedrooms, food/drink. We will pass on to the relevant departments. With regards to the medications, it is protocol to contact the next of kin and GP straight away if we suspect an error. On further investigation your dad's was a stock count error and in your mum's case a minor error that had no ill effects. However we apologies if this caused concern and we have put new electronic processes in place to reduce the likelihood of this happening again.

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Overall Experience  Overall Experience 4.0 out of 5

Staff very professional are caring. My brother has been a resident for two years now and I being his next of kin have no complaints. Staff have been working under very difficult circumstances and are doing a good job.

Reply from Paul Lawson, Customer Service Manager at Norwood Care Home

Thank you very much for your review and kind words. We are delighted that you are so pleased with your brother's care and will pass on your comments to the team.

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Overall Experience  Overall Experience 4.0 out of 5

If you are looking for somewhere that you can trust to take care of your loved one, Norwood is a place that you should consider.
I'm a nurse and acutely aware of the pitfalls and horror stories concerning care homes. Admitting that we can no longer cope with the care of a loved one is heartbreaking.
Finding somewhere that you can trust and that understands the needs of a patient with physical needs and dementia is not always easy.
The staff at Norwood have been kind to my step-father and when Mum visits they take time to listen and show genuine concern for her health too. The rooms are clean, the residents look cared for and the catering staff take note of resident preferences.
During the challenging times we find ourselves in, we know as a family that even though we can't visit because of Covid-19 and the need to protect the vulnerable population at Norwood - we know that our loved one will be cared for and wish nothing but the best for the Norwood Family at this time.

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Overall Experience  Overall Experience 4.0 out of 5

I didn't know that I was going into respite. The care that the staff have given me and the encouragement to get back on my feet after I broke my hip has been very good.

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Overall Experience  Overall Experience 5.0 out of 5

My mum stays in this home and the staff are nothing but lovely. They take extra care to make sure my mum's needs are met at all times and the staff are always approachable with any concerns or queries. I would recommend this home to anyone who’s family member needed care.

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Overall Experience  Overall Experience 5.0 out of 5

We were a bit anxious as to how mum would settle into a care home environment. She has however settled well. The staff are very nice, friendly and approachable. The care home is well kept, spotlessly clean and menus provide a good choice of meals. There are lots of organised activities and outings.
Mum has been made to feel welcome and the staff are attentive to mums needs.

Reply from Marc Tuffley, Manager at Norwood Care Home

Encouraging to hear staff help your mother settle, thank you!

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Overall Experience  Overall Experience 5.0 out of 5

Placement has been positive for my Dad, he appears happy and settled. Staff are open and friendly and there's a homely atmosphere. Good nutritious meals and plenty of activities available.

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Overall Experience  Overall Experience 5.0 out of 5

Norwood care home has to be the best care home out there. You will not find a better care home. The staff are just great and the atmosphere is second to none. I highly recommend Norwood to anyone that has to consider a care home for their loved ones.

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Overall Experience  Overall Experience 4.0 out of 5

Mum feels safe and secure, staff are always thoughtful and kind and look after mum. Overall there is a nice atmosphere in the home and we have no concerns.

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Overall Experience  Overall Experience 5.0 out of 5

Norwood care facility has been exceptional in the care of my father. A spotlessly clean environment, a lovely atmosphere and caring staff who work very hard. Patients are treated with dignity and staff show great humility in all their work. Can't fault the place which leaves us with peace of mind.

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Overall Experience  Overall Experience 5.0 out of 5

Norwood Care Home meets all my husband's needs. Staff work very hard are always polite and show dedication in all aspects of their work.

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Overall Experience  Overall Experience 5.0 out of 5

My family's experience of Norwood Care Home has been nothing short of excellent. The home has a warm and relaxed welcoming feel to it. All official paperwork and information about the home was explained thoroughly.
My father settled in quicker than we expected and it was a relief for us to see him
content and talking to the lovely staff very well. We are amazed how well they work with my dad and around him, which we feel that after we visit, we can go home relaxed knowing how well he's cared for.

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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Norwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Norwood Care Home is calculated as follows: ( (197 Excellents x 5) + (57 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 267 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norwood Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 9 Jan 2025

How well do we support people's wellbeing? Good

(4)

How good is our leadership? Good

(4)

How good is our staff team? Good

(4)

How good is our setting? Good

(4)

How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Sue

Sue Mackle

Job Title: Home Manager

Joined: 2016

I am proud to be part of a dedicated, compassionate and caring team that delivers care to our residents in a person-centred manner. Norwood is a homely home with love, laughter and fun threaded through each and every day.


It is a pleasure and privilege to come to work each day knowing we are making a positive difference to our resident's day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norwood Care Home to verify any information. View our terms and conditions. Norwood Care Home has an Enhanced Service - more info.