Norwood Care Home

Satisfied so far.

Mum is treated with dignity and respect at all times and is encouraged to join in with all activities, when she is able and enjoys the company.

Norwood family are very caring and helpful. The cleanliness could be a bit better. The housekeeper did my mum's room today and what an excellent job she did. It's the best its been since my mum arrived. Came to the Bee Kind cafe and what an excellent job two staff members in particular done was absolutely lovely.

Living in England, I can't be there every day, but I feel completely reassured knowing my mother is in such safe and capable hands. Norwood has brought peace of mind to our entire family during what could have been a much more stressful time.

She spoke often of the activities that she was asked to take part in and seemed to have formed new friends through this.

My Mum had a short stay before her passing. All aspects of the service offered by the Norwood staff and management was of a high standard. My Mum was treated with respect and dignity at all times. I'd like to thank the all the staff and management for the care they offered.

My mother in law felt at home and very well looked after at the Norwood Care Home. Although she wasn't there for long, it was good to see her happy and settled. Thank you to you all for the care and attention you gave to her for the short period of time she was with you.

Overall very happy with the overall experience when my mum moved in. The staff are very friendly and helpful with any questions I have had. The staff are able to give alternative foods when mum is not wanting what is on the menu. Bedroom, warm and inviting.

I recently visited Norwood Care Home to see my grandmother, and I was deeply impressed by the exceptional care and welcoming environment. From the moment I entered, the staff were warm and attentive, going out of their way to make both residents and visitors feel at ease. The facility was spotlessly clean, well-organized, and had a cozy, homely feel, which brings a lot of comfort to my grandmother.

The caregivers clearly know each resident personally and provide a level of care that's both professional and compassionate. My grandmother seems so happy and well-looked-after here, it was clear she's in great hands. Seeing her so content and thriving reassured me that Norwood is the perfect place for her. Highly recommend Norwood Care Home for anyone looking for a supportive, caring environment for their loved ones.

Norwood is a very homely, friendly home. Staff genuinely care for all the residents. My cousin was in for respite and cannot praise the home enough for making the process streamless. Good activities daily to keep residents stimulated and active. Home Manager seen most days when visiting.

The staff are very helpful and friendly except for one in particular and the manager is great, security is great but on the other hand hard to get into the building to visit when there is no one on the desk and when I have tried on several times to call head office and can not get thru to anyone.

My experience has been good. The manager and staff are very helpful and friendly. Security is great but could do with someone in the front office during the day as having to wait for someone to come, which could take up to 15 to 20 minutes before getting into the building and the same trying to get through on the phone to speak to someone. It took 45 minutes for my call to be answered.

My experience has been good, but there are areas that could be better. The staff are pleasant and helpful, except for one in particular. There could also be more activities done with your residence. Security is great but on the other hand hard to get into to visit or contact.

I arrived in August 2024, I was not pleased at first, as there is no shower in room, only a wash basin and WC. However, there is a shower room opposite my own room I can use this each day, so that problem is resolved. The food is usually good and full breakfast is available on request. Staff are very friendly and helpful and immediately come when needed. So far, I can only make favorable comments re the staff, but there is only one person for activities and therefore she is quite restricted in what she can do, but is very friendly and tries to include everyone.

Myself and my partner have noticed the care by all of the team from top to bottom has been excellent. All the staff in the home treat my sister with respect.

Big thank you to team Norwood from our family for continually looking after our mum. We don't know what we would do without you all. Your commitment is truly appreciated.

Staff are always looking to offer good care and support. They are very welcoming of visitors to the home and it is clear they know my mum well and take time to keep me informed.

I have found working as a volunteer at Norwood Care Home has been a great experience. The staff have been very welcoming and supportive and the Wellbeing Coordinator has been especially good. She has helped me get my confidence back. The staff work incredibly hard and their attitude towards the residents is fantastic and I also get to meet my aunt which is great, hadn't seen her in years.

My mum has just moved into Norwood in the past week, however, I am very pleased that she secured a place in this home as I visited many prior to making a selection and this was the place that impressed me most. The environment, the staff and conversations with current residents all confirmed this. I also like that it is a mixed unit and not solely dementia.

Mum always looks happy and presentable. She is always offered choice in all aspects of her life. The staff are friendly and cannot do enough for Mum or family when we visit.