Braemount Care Home

My grandfather has been a resident at this care home for a few years now. I have no concerns whatsoever for his care. The staff is lovely, one young girl, in particular, she goes above and beyond and the care she shows is incredibly touching. It's good to know my grandfather is in good hands and looked after as it puts out minds to ease a little. I thank you all for everything you do, especially in these tough times we face just now. Stay safe everyone and keep up the good work.

At a very difficult time, when my husband could no longer be cared for at home, the staff were very caring and made the transition easier for me. I could see that he was being well cared for. His dementia is severe and he needs a high level of care. The premises and individual rooms are homely and welcoming. This is very important.

Since my wife has been in Braemount, I can see she is well looked after. Things have improved over the past 18-months. The staff seem to be kind and caring. There are times during my visits they seem under pressure and in need of another pair of hands. It makes me a little concerned, but they are hard-working and good at their duties. I am pleased to have chosen Braemount for her care.

Couldn't have found a nicer friendlier environment for my mum. The staff (and I speak as a retired nurse) are so friendly and attentive to my mum's needs. Nothing is too much for them, the environment around the complex is not well maintained and a lovely place to take my mum to sit in the nicer weather. Lots of activities are arranged for the residents, including a new vehicle for speaking face to face. I live 400 miles away but I can sleep easy knowing my mum is being well cared for.

We find the staff very friendly and approachable, always keeping us well informed as to our mum's wellbeing.

Staff are lovely.

Nethercraigs staff are very attentive and very happy with care.

I find the home very comfortable and a very friendly staff. Very impressed with the menu. All the residents seem happy and well cared for. Visitors are always made welcome.

I had my husband put in for respite, he is totally dependant on care for all his needs, on the fourth day which was a Monday, I went in to visit, he was lying with no pillow or blankets, a flat sheet that was under him was all rolled underneath, he was lying with bare leg and feet, he was white with the cold. I pointed this out to a member of staff and was told the heating was on, some of his clothes were missing and have never been found, I was really angry when I visited him on Wednesday, and things were just as bad. To me it was lack of staff but that is no excuse for the way he was looked after, I would say this care home is ok as long as you could get about, but not if you are bed bound, I immediately made arrangements to get him back home and out of his room, I felt he was put there out of the way, if I had left feedback at the time it would have been worse. My review is totally from my experience. More staff and staff training needed.

My mother was in this nursing home for nine days respite care and thought the place was excellent. She was made to feel welcome. There was a great choice of food. The dining room/lounge was very bright and cheery. Rooms are very modern. The care she received in this home was excellent, nothing was too much trouble. All staff were very friendly.

I am really happy with the care my mum and dad receive in Braemount. They are both treated with dignity and respect.

I am always made welcome, and fully informed of my mum and dad's care.

No complaints about how my dad is cared for. He is treated with respect and dignity.

Very good, always pleasant and do anything to help.

Care staff are very good with my husband he is treated with dignity and respect.

The home is a quiet area with good parking facilities and very nice gardens. Security into the home is strongly evident. The staff are excellent, caring, friendly and respectful. The most important issue is that both my in-laws have a marked improvement in their health.We are very happy with the service provided. Our thanks go to the manager and staff for the level of professionalism shown to our parents. Thank you.

Mum was only at Braemount for a short period before her death. However, during her time those she was cared for with great empathy and dignity.

No complaints. Everything is just as I wanted for my mother. Staff, all staff are just tip top. Just very happy with the standard of care.

Uncaring throughout Linnwell unit. Staff are moved around units. Staff leaving constantly as lack of care for residents. Personally viewed and experienced this every day of seven-month stay. Residents left pleading to go to the toilet, being left for short of an hour, no snacks offered, limited tea and coffee to set times as with toilet runs. Little or no communication from staff to residents. Silent social rooms, lack of mental stimulation. Constant shortage of staff, therefore, residents not up early so miss out on breakfast altogether. Home manager downwards lack of care, respect and dignity towards residents. Care Inspectorate informed of all actual facts.

Mam was in this home for 3 weeks respite, the care was very good but the house manager was appalling when we had a problem. Clothes and personal items went missing and they made a huge mix up with her pills so much so that they were giving her pills she should not be on!! Very worrying, we have raised a formal complaint about the place.

The care provided to my friend was of a very high standard. Staff are very friendly.

My friend is very happy living in Braemount Care Home.