Ailsa Craig Care Home, Glasgow, Glasgow City
Ailsa Craig Care Home, Glasgow, Glasgow City
Ailsa Craig Care Home, Glasgow, Glasgow City

*****3 weeks for the price of 2 for stays booked by 31 October 2017 and started by 31 December 2017. Terms and conditions apply, call for details******

Ailsa Craig provides nursing care, dementia care, and residential care. All care is personalised and carried out by registered nurses and experienced care assistants.

Arranged in three separate houses, the care provider has focused on enhancing each house to meet the specific needs of residents and the challenges carers face in fulfilling their professional potential. All bedrooms are en-suite and can be personalised by the resident.

A varied range of balanced and nutritious diets are prepared, which residents can enjoy in privacy or while socialising in the dining room. Chefs regularly discuss new menu ideas and best practise.

Numerous activities are provided to encourage the emotional well-being of residents. Local entertainers visit regularly and there are many fun outings to places of interest organised.

Group: Bupa Care Homes

Person in charge: Kathleen Glasgow (General Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Huntington's Disease • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Ailsa Craig Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Ailsa Craig Care Home has a Review Score of 9.2 (9.160)

The Review Score of 9.2 (maximum of 10) for Ailsa Craig Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Ailsa Craig Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.66 for Ailsa Craig Care Home is calculated as follows: ( (106 Excellents x 5) + (47 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 156 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.5 Points relating to the number of positive Reviews for Ailsa Craig Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 9 Reviews ÷ 18 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ailsa Craig Care Home?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ailsa Craig Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Resident / Service User
    1
  • more

My dad just moved in and has settled well, all the staff are fantastic and have us adjust to dad being in care.

How likely would you be to recommend Ailsa Craig Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Ailsa Craig Care Home responded to this review on 26 Sep 2017:

Thank you for your review. I'm so glad to hear that your dad has settled well and I'm sure that you and your family will adjust to this as you see him making new friends and getting involved in things.

The staff here were brilliant with my mum. They attended to all of her needs and kept her in high spirits with their friendly approach. The variety of different facilities within the home was fantastic, keeping my mum amused and busy.
The assistance provided helped maintain my mum in her day to day routine and made her feel extremely comfortable in her surroundings.

How likely would you be to recommend Ailsa Craig Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Simone Berkeley, Customer Service Advisor at Ailsa Craig Care Home responded to this review on 22 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and the support received by everyone. We appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team

The above care home is first class in every way. My sister feels very safe and comfortable, enjoys the friendship of the staff and all the care she receives. I am extremely happy about that, I can go home with an easy mind knowing she is settled.

How likely would you be to recommend Ailsa Craig Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Ailsa Craig Care Home responded to this review on 19 Apr 2017:

Thank you for your lovely review, we really appreciate your feedback. I am so pleased that both you, and your Sister are happy with Ailsa Craig, their staff, and the care she received. It is so lovely to hear that you can be more relaxed knowing she is happy here. The Bupa Customer Care Team.

My mum is resident at the home the staff are very professional extremely helpful always smiling makes visiting the home a pleasure. I have never found any of staff unpleasant or unhelpful. Mum needs full-time care now and know she is in good hands

How likely would you be to recommend Ailsa Craig Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Ailsa Craig Care Home responded to this review on 10 Apr 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Like anyone placing a loved one in a care home, I had concerns over how she would be treated, how she would settle and whether the staff would provide appropriate care. I have found the staff to be excellent, always treating my grandmother with sensitivity and dignity. I'm glad to say she has settled so much better than I thought she would. Enjoying the company and the activities provided. Since being in the home, I think in general she has improved. She's gained weight, she's made friends and she even went to the bingo for the first time in years! The home has given her a quality of life that she wouldn't otherwise have had. I would recommend this home. Thanks Ailsa Craig and all the staff, keep up the good work!

How likely would you be to recommend Ailsa Craig Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Ailsa Craig Care Home responded to this review on 04 Apr 2017:

Thank you so much for such a lovely review, we really appreciate it. I am so happy to hear that your Grandmother settled into the home well and that you are happy and at ease with the care home in general. I will share your kind comments with the home's manager. The Bupa Customer Care Team

I became my mums carer when my dad died earlier in the year and she now lives with me and my family and she has Alzheimer's. She enjoys being in the middle of the family life and we hope to look after her as long as we possibly can. In order to achieve a balance in all of our lives and to undertake necessary maintenance in our home, we needed available respite that we felt was the best we could get for mum. The Bupa care homes have provided this, whereas most of the care homes in our area don't. Her recent stay, when we had to move out to have our bathroom renovated, was at Ailsa Craig, where she was treated with respect, a great deal of care and lots of fun, which she enjoyed and engaged with. This support is a lifeline that helps us to keep mum at home where we want her to be.

How likely would you be to recommend Ailsa Craig Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Ailsa Craig Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My dad came to Ailsa after an extensive time floating between various hospitals. This left him disorientated and disconnected. It has taken a while for him to settle but the Ailsa staff have been dedicated in their resolve to get to know my dad. Through their attentiveness, commitment and person-centered care, he feels "comfortable", "at home" and "safe". He speaks highly of the staff. There has been a journey by all - regarding care support to adapt, resolve and progress forward. As a family member, I find the staff overall very supportive, approachable, efficient and professional. Activities within the home are varied, stimulating and relevant. Respect is given to my dad's desire for privacy and choice with the right amount of encouragement to participate given. Also, the facilities are satisfactory with a commitment/intention to some well-needed upgrade to some rooms. There would be a preference for the en-suite in his room to include a shower and for wardrobes etc. to be upgraded but the room is comfortable and well cared for.

How likely would you be to recommend Ailsa Craig Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Ailsa Craig Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The staff provide a caring environment for the residents. Regular entertainment such as Halloween partied, fireworks night.
They provide a lot of personal care without complaint.
Pleasant, friendly greeting every time I visit.

How likely would you be to recommend Ailsa Craig Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Ailsa Craig Care Home responded to this review on 02 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Ailsa Craig has cared for my father since February 2015. He has settled well and very quickly and I would put this down the staff's caring and very positive attitude towards him. His likes and dislikes for meals are catered for and his dignity is respected. Staff interact and support his activities such as music, word search books, and dominoes. They make sure that the family is involved, informed and supported through any difficulties.

How likely would you be to recommend Ailsa Craig Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, customer services administrator at Ailsa Craig Care Home responded to this review on 07 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I have moved into Bute House in the last 4 weeks. I love staying here I feel I am very much looked after, I enjoy playing Bingo, listening to music and like to spend time in the garden and going to the shops. My family have arranged for me to have money in my account so that when I'm out I can buy sweets, cakes and anything I fancy.

How likely would you be to recommend Ailsa Craig Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Ailsa Craig Care Home responded to this review on 26 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My Mum had been in Alisa Craig for approximately 5 years. Her last couple of weeks in the home was palliative care. During that time the staff in Bute Unit were remarkable with the time and care they gave my Mum and also the support they gave us as a family.

How likely would you be to recommend Ailsa Craig Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Ailsa Craig Care Home responded to this review on 21 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

She loved it, everybody was amazing. With all her illnesses she needed a lot of care and attention which was done beyond anything we could have wished for her.
She is in a bed 24 hours a day and in Ailsa Craig they got her up and in a chair and dressed which hasn't happened in about 3 years now.
She has someone to talk to all the time day or night. Just amazed she liked it so much. Now she wants to go back into Ailsa Craig full time which I am happy about because my mum is happy, thank you so much.

How likely would you be to recommend Ailsa Craig Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Gran was admitted to the the home a little over a year ago and since day one the staff where fantastic. I never ever felt they where just doing their job as they acted more like extended family and where always available if we had questions. Even in my Gran's final days they ensured myself and my family had as much time as we needed and even staff who where off came into see her before she passed away peacefully in her room.

How likely would you be to recommend Ailsa Craig Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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