Almond View

All the staff at Almond View Care Home looked after my mum with respect and dignity. They went the extra mile. They took into consideration that my mum, even though she stopped talking, always asked her if she was ok and helped her with all her meals and drinks. The staff always made all the family feel welcome.

My partner has been resident for almost two and a half years. During this time, excluding lockdowns, I have only seen professional, courteous care by all grades of staff. This purpose-built facility provides necessary equipment e.g. pressure mattresses, hoists and in our case, a custom-adjusted wheelchair was obtained from the NHS. Overall I am content.

I have found any members of staff to be caring, helpful and kind to both myself and my brother that they look after. They are professional in their duty. They are very professional in their duty. They cajole him when he is needing it and are always very cheerful and pleasant.

My mother enjoys first-class care in a safe environment. The staff are aware of her changing needs and adapt the care quickly and efficiently to meet her needs.

My father has had a satisfactory stay in the care home. He gets on well with the staff and says they are very helpful and nice to him. I feel he could get more interaction relating to activities. Due to his inability to leave his room, I feel this area of care could be improved. My dad has no complaints regarding his food and personal care. Any issues I have had were dealt with by everyone I spoke to.

Almond View care staff take excellent care of Mum. The care home is my mum's home and the staff are her other family. Mum is treated with respect and dignity, also genuinely with love. All staff from management to kitchen/housekeeping staff care about Mum. The manager is friendly and approachable - her door is always open. If I had concerns I can and have spoken with her and they would be dealt with. The staff work hard to keep Mum involved in activities especially as she sometimes is not enthusiastic. Mum has been in the care home for a long time - she would not be there if I had concerns.

The family feel safe and secure in the knowledge that our mum is so well cared for by the staff and the management. Mum feels at home here and enjoys her time. She loves to join in with other residents when she can but also loves the privacy of being on her own when she wants to. The carers and nurses look after her so well and she adores them. The family can't think of her being anywhere other than here.

My dad came into Almond View on the first of October and had been ill and looked terrible. The staff and the manager have been fantastic and it's good to say my dad is so much better, he is like a new man. I've had great support from everyone at Almond View at a difficult time. The care home is always clean, tidy and a happy atmosphere with all the staff. The manager is always in contact with me about what's going on.

My father has been a resident within Almond View for approximately two years. I have always found the staff to be caring and attentive. Throughout these challenging times for everyone, the staff at Almond View have managed to retain their sense of humour which is extremely important for my father on his dementia journey. When speaking to the staff who work closely with my father, it's obvious they have taken the time to get to know him. The manager and her team keep me and my brothers up to date with any changes and we are confident my father is being well looked after.

I visited my friend yesterday. She was in bed and needed to use the toilet, which she is unable to do without 2 carers. After buzzing for help, which took around 10 minutes to arrive, 2 staff members appeared in her room to help her. They did not introduce themselves (my friend is blind) and then I left the room while they attended to my friend.

I am very pleased with the care and attention of my mother, from all staff. My mother seems very settled.

Mum moved in October 2020 during the pandemic. No negative experiences. Find the staff to be supportive and informative. Mum always presents in a clean and tidy fashion, which she was used to prior to moving in. Difficult to give an in-depth review due to not visiting at these times.

Friendly staff, reasonable facilities, helpful management team.

My mum has been here for two-and-a-half years. She seems very settled since day one. All the day staff are a great bunch of girls. A few have been doing her hair while in this lockdown, as she always had it done weekly. It is heartbreaking not being able to touch her or hug her. I’m dying to get back to normal and take her out for our wee weekly jaunts and lunches. Dying to get in her room and sort all her clothes, as I always did her laundry. Really can’t fault the care and compassion here - these lassies are doing a great job.

Mum has been resident here for over 4 years now. It is easy to see how well cared for she is. The staff are very attentive and caring towards her at all times. During the months when we were unable to visit due to COVID-19 restrictions, I received a weekly update and even got to see Mum on video calls. I can’t recommend Almond View highly enough. The staff are outstanding and it is clear to see that my mum is very fond of them. Great for us to know that she is safe and well looked after.

Other than that, I'm happy with her care.

Almond View is very clean and comfortable. Staff are friendly and helpful. My husband if well looked after.

My mum came to Almond View six weeks ago after a spell in hospital. I thought it would take her longer to settle but, with the excellent care from the staff, she seems very content with her new surroundings.

Overall fair. Attention to detail, particularly around the toilet area especially after use. The room could be fresher - unpleasant dry smell. Is this attributed to "aged" furniture and carpet in the said room?

Dad is quite settled in Almond View and it's nice to see that many of the staff have been there for years.