Craigbank Care Home

80 Saracen Street, Glasgow G22 5AD
Review Us
9.6 86 Reviews
  • Craigbank Care Home, Glasgow
Craigbank is a purpose-built Glasgow care home that provides residential dementia care, nursing dementia care, and provision for short-term respite, palliative and convalescence needs.

Consisting of three houses and secure gardens, Craigbank also offers refurbished bedrooms that residents are welcome to personalise to their own tastes.

The home benefits from having its own ‘nutritional champion’ who makes sure all dietary needs and personal preferences are catered for, researching all care needs and illnesses to make sure their diet is nutritious.

Activities are organised to suit abilities and interests, with many visiting entertainers and outings to places of interest, including the local cinema.
Show Craigbank Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Specialist dementia fees are subject to an individual care needs assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Claribel Durairaj (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (61)

Craigbank Care Home Reviews (86)

9.6

Craigbank Care Home has a Review Score of 9.6 (9.603) out of 10, based on 20 reviews in the last 2 years.
Over all time Craigbank Care Home has 86 reviews.

Overall Experience
  • 54
  • 30
  • 2
  • 0
  • 0
Date Published
  • 86
  • 7
  • 9
  • 20
  • 66
Reviewer Connection to Craigbank Care Home
  • 24
  • 13
  • 11
  • 9
  • 8
  • 7
  • 5
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 86, showing 81-86
Review from S G (Friend of Resident) published on 8 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For 3 years, my friend has been a resident at Craigbank Home. With the present manager, I have seen great improvements to the property. New flooring, painting and a big effort to improve the garden areas. All of this has a positive effect on residents and visitors.
I have experienced great warmth from
the staff and a knowledge and understanding of the resident's nature, conditions and needs. What a demanding job and how grateful I am to them for all the care shown to my friend, particularly in her final days, spent so comfortably there.
Reply from Jayne Duck, Customer servicies administrator at Craigbank Care Home

So sorry to hear of the loss of your friend please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine H (Daughter of Resident) published on 5 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There are no words to say how much better my dad's care is now to before, it has given him a new life. I can come away now and have peace of mind rather than the worry and stress. Since my dad went into care two years ago, it has been a living nightmare. Now he is getting the care and love he should
have had from day one. The staff cannot be any more caring. I know my dad is now in safe hands. I would like to say to all the staff a big thank you. I know he has been there for a short time but I can see a big difference in him, he has a new life now. Thanks to all the staff looking after him.
Reply from Jayne Duck, Customer Services Administrator at Craigbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane B (Wife of Resident) published on 7 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care home is very good. My husband is looked after very well. I have no complaints at all. The staff are excellent. Very easy to speak to when visiting, can't help you enough. Nothing is a bother to them.
Reply from Rose Pickering, Customer Service Administrator at Craigbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R G (Resident) published on 9 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like more freedom to come and go unaccompanied.
Reply from Lydia Waller, Customer Service Administrator at Craigbank Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth T (Cousin of Resident) published on 3 August 2015 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Pleased with the way my cousin is getting looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan R (Daughter of Resident) published on 21 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent standard of care, staff go beyond the call of duty. Always very clean, and residents are looked after well. Good activity program to occupy everyone. Relatives made welcome at any time and always informed to what is taking place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.603)

Overview of Review Score

The Review Score of 9.6 (9.603) out of 10 for Craigbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.603 for Craigbank Care Home is calculated as follows: ( (157 Excellents x 5) + (66 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 237 Ratings = 4.603
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Craigbank Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 30 Aug 2023
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (3)

Meet the Team (1)

No image found

Claribel Durairaj

Job Title: Home Manager Joined: 2019

I have been in the care industry since 1988 and have BSc (Hons) Nursing, and Msc Nursing qualifications.


What excites me most about my role is the relationships I build with residents, families, and colleagues. Outside of work I enjoy hobbies such as writing and taking part in spiritual activities.


My biggest career highlight would be completing a research study on spirituality and spiritual care in the care homes.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craigbank Care Home to verify any information. View our terms and conditions. Craigbank Care Home has an Enhanced Service - more info.