Craigbank Care Home

80 Saracen Street, Glasgow G22 5AD
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9.7 92 Reviews
  • Craigbank Care Home, Glasgow
Craigbank is a purpose-built Glasgow care home that provides residential dementia care, nursing dementia care, and provision for short-term respite, palliative and convalescence needs.

Consisting of three houses and secure gardens, Craigbank also offers refurbished bedrooms that residents are welcome to personalise to their own tastes.

The home benefits from having its own ‘nutritional champion’ who makes sure all dietary needs and personal preferences are catered for, researching all care needs and illnesses to make sure their diet is nutritious.

Activities are organised to suit abilities and interests, with many visiting entertainers and outings to places of interest, including the local cinema.
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Care Provided by Craigbank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1295
  • Self-Funded Nursing Dementia Care: from £1495

Specialist dementia fees are subject to an individual care needs assessment

The price(s) shown are provided by the care home. Contact Craigbank Care Home for full pricing details and T&Cs.

Contact Craigbank Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Craigbank Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claribel Durairaj (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (61)

Craigbank Care Home Reviews (92)

9.7

Craigbank Care Home has a Review Score of 9.7 (9.668) out of 10, based on 23 reviews in the last 2 years.
Over all time Craigbank Care Home has 92 reviews.

Overall Experience
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Date Published
  • 92
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Reviewer Connection to Craigbank Care Home
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Total of 92, showing 1-20
Review from David T (Husband of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been in Craigbank for 13yrs now, I have never had any issues with the home or the staff. All staff are very helpful and knowledgeable. They are all very good at what they do. They all look after my wife with great care and consideration, she is always clean and well presented.
Reply from Claribel Durairaj, Home Manager at Craigbank Care HomeThank you for the lovely comments and glad that your wife is receiving good care which will continue at Craigbank .
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Review from N S (Daughter of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent an assessment period of 4 weeks in this care home before confirmation of a permanent placement. We found this care home to be welcoming, cozy and friendly, with staff very experienced and knowledgeable in caring for a loved one with progressing dementia from the manager down to all other staff.
Staff are always visible and interacting with residents. We have been kept updated and involved in decision making with mum's best interests at the centre of everything. A weight has been lifted from our shoulders knowing that our mum's needs are being met fully. Thank you.
Reply from Claribel Durairaj, Home Manager at Craigbank Care HomeThank you for the lovely comments and you can be assured that good standard care will continue for your mum .
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Review from Linda D (Niece of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank everyone at Craigbank Nursing Home enough for the care, compassion, and dignity they showed our Aunt during her final weeks.
Although her stay was only three weeks, the kindness and professionalism of the entire team made the transition into care much easier for both her and our family.
She was treated with dignity and respect at all times, and it was clear she was receiving high quality person centred care.
Staff were always approachable, understanding, reassuring and most importantly, truly cared about the well-being and happiness of all the residents.
We take great comfort in knowing her final days were spent in a peaceful and caring environment being cared for by exceptional care staff.
Thank you to the whole team, especially the depute manager, who took the time to show us around the care home last thing on a Friday without us having booked an appointment.
Thank you to everyone for giving our Aunt dignity, comfort and kindness when it mattered most.
Reply from Claribel Durairaj, Home Manager at Craigbank Care HomeThank you for the lovely comments and good to know that you were supported from the start till the end of your aunt's stay at Craigbank.
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Review from Lorraine J (Daughter of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and helpful whenever I have visit my mum and always son hand to support her.They are always available to discuss my mums needs and deliver care to her to a very high standard which provides me with a sense of ease.
Reply from Claribel Durairaj, Home Manager at Craigbank Care HomeThank you for your nice comments and I'm glad that your mum's care at Craigbank is to your expectation .
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Review from H P (Wife of Resident) published on 31 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is excellent at managing the needs of dementia patients; they don't rush them, and they go out of their way to help the relatives understand. Their knowledge is first class, and they care for all of the residents with compassion, patience and care.
Reply from Claribel Durairaj, Home Manager at Craigbank Care HomeHello , Thanks for the wonderful review . I will pass it on to our team and will continue to care for our Residents with compassionate , patience and care .
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Review from Margaret B (Wife of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very caring and look after residents and their family. Excellent care at all times.
Reply from Paul Lawson, Head of Sales and Marketing at Craigbank Care HomeThank-you very much for your lovely review. Best wishes.
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Review from Lynne H (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Craigbank Care Home have done a wonderful job to support my mother who was not settling well in the care setting. They demonstrate respect and understanding in relation to my Mum's needs. There is a positive, warm atmosphere which is reassuring for relatives. Staff are knowledgeable and
attentive, always smiling.
Reply from Claribel Durairaj, Home Manager at Craigbank Care HomeHi, Thanks for your lovely feedback and good to know that Mum is settling well at Craigbank .
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Review from A H (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Craigbank is an excellent care facility, staff are amazing with my mum. My mum has come on leaps and bounds since she came here. Her mobility, well being, her diabetes was eratic in hospital and the staff have that stable now. Can't thank the staff enough.
Reply from Claribel Durairaj, Home Manager at Craigbank Care HomeHi, Thank you for the lovely comments and we will continue with our highest standard of care . Regards
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Review from Catherine M (Wife of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a review today with two particular staff members, and I'm very pleased with the care and the progress that my husband has made.
The staff are lovely and great attention to detail, and I'm also happy with the security with the premises.
Reply from Claribel Durairaj, Home Manager at Craigbank Care HomeHi, Thanks for your kind feedback . We are glad that you and family are happy with the care . Please be assured we will continue to offer the good quality care for your husband .Regards,Claribel
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Review from M M (Wife of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spoken to the manager. Staff are so gentle, and my husband responds well, especially the care assistant.
Reply from Claribel Durairaj, Home Manager at Craigbank Care HomeThanks for your review and glad that staff are aware of your husband's needs and respond well . Regards
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Review from C Z (Nephew of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At Craigbank my uncle is treated with dignity and respect. Staff and management are invested in his care. The care home is a welcoming place, staff and management are attentive and our family is comforted to know our uncle to living in a happy and supportive location.
Reply from Paul Lawson, National Sales Manager at Craigbank Care HomeThank-you very much for your review. We are very pleased to hear that you feel so reassured that your dear uncle is being well cared for at Craigbank and that you feel welcome and informed during your visits. Best wishes.
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Review from Veronica N (Sister of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that home is well run by all members of staff and members of management. My brother's care is good. Activities are good in the home, well run by staff.
Reply from Claribel Durairaj, Home Manager at Craigbank Care HomeThanks for the lovely comments and glad that your brother is settling well and enjoying the activities . I can assure you that we are passionate in offering quality person cantered care to our Residents.
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Review from Scott K (Son of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been a resident here for 3 month now, and has had the most fantastic care. All staff I have met and seen work with my Dad are outstanding, attentive and professional. They totally care for all my Dad's needs in a loving and supportive way. I can't praise Craigbank Care Home highly enough.
A shining example of how care homes should be.
Reply from Claribel Durairaj, Home Manager at Craigbank Care HomeThanks for your lovely feedback and I'm very glad that dad settled well at Craigbank .We will continue to offer high quality standard care with love and compassion .Regards
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Review from Sheena W (Wife of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has settled in well into Craigbank. He was in two homes previously which did not work out, staff in Craigbank seem caring with their patients. My husbands personal care seems to be well carried out.
Reply from Paul Lawson, National Sales Manager at Craigbank Care HomeThank-you very much for your review and we are delighted that your dear husband has settled in so well. Best wishes.
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Review from Angela S (Sister of Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have just attended my brothers 4 week review, and whilst there requires to be more time and experience to review my brother's care in Craigbank, the time and information, consideration given at the review was very helpful and I look forward to working with Craigbank to support my brother's personalised
and diverse care needs. Staff are pleasant, smiling and welcoming which makes all the difference.
Reply from Paul Lawson, National Sales Manager at Craigbank Care HomeThank you very much for your feedback and for your visit to your brother's 4 week review. We are glad that you found it so helpful and we look forward to offering our continued support. Thank you also for your kind comments about our wonderful staff team.
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Review from Rosaline M (Wife of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident since July 2020. The staff are very good in caring for him. They keep me updated and include me in his needs and any concerns as per his care plan.
I am involved in his care plan and any decisions in his day to day living. Although my husbands's condition is that he
can no longer communicate or make decisions, I am confident that all aspects of his care are being met.
Reply from Claribel Durairaj, Home Manager at Craigbank Care HomeThank you for taking your time to submit a review. We will continue to provide quality standard care.
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Review from S C (Niece of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with my aunt's care.
The room is always spotless.
My aunt is always clean and tidy.
Reply from Paul Lawson, National Sales Manager at Craigbank Care HomeThank you very much for your review and for sharing the positive experience at Craigbank. Best wishes.
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Review from V M (Husband of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident in Craigbank for 3 years, having previously been in another care facility. She moved to Craigbank because her illness is advanced and she requires a lot of care. Throughout her time in Craigbank, I have been very pleased and satisfied with the care and attention to her has
been of a high standard. I can see that she is always dealt with in a friendly manner with respect and dignity. Although communication is difficult I can see that my wife trusts her carers and responds well to them. All the staff are caring and patient with the needs of the residents. I have total trust in all of them. I have always been told of any issues r.e. health etc, timings.
I honestly cannot believe that my wife would receive with care anywhere else. A big thank you to all staff.
Reply from Paul Lawson, National Sales Manager at Craigbank Care HomeThank you so much for your wonderful review which we will proudly share with the whole team. We are delighted that you are so pleased with the care that your dear wife receives at Craigbank. Very best wishes.
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Review from T M (Granddaughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Craigbank go above and beyond for their residents. I feel staff genuinely care and love my Gran and will do their utmost to make sure she is happy and comfortable because of this I have been able to build up a great relationship with both staff and management. Any problems or suggestions
I have are taken on board and facilitated if possible. I am also notified swiftly of any changes to my Grans routine or care plan change.
Reply from Paul Lawson, National Sales Manager at Craigbank Care HomeThank you for your review and we are delighted to hear that your dear gran is so happy at Craigbank Care Home. It's always our aim to help families feel reassured that their loved ones are in a safe place and being well cared for and we are very grateful that you have shared your positive experience. Best wishes.
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Review from R M (Brother of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff was nice and noticed my brother needed to see a doctor and go to hospital and they have been great with his care.
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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Craigbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.668 for Craigbank Care Home is calculated as follows: ( (194 Excellents x 5) + (69 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 274 Ratings = 4.668
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Craigbank Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 5 Nov 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Claribel Durairaj

Job Title: Home Manager Joined: 2019

I have been in the care industry since 1988 and have BSc (Hons) Nursing, and Msc Nursing qualifications.


What excites me most about my role is the relationships I build with residents, families, and colleagues. Outside of work I enjoy hobbies such as writing and taking part in spiritual activities.


My biggest career highlight would be completing a research study on spirituality and spiritual care in the care homes.

Frequently Asked Questions about Craigbank Care Home

What types of Care is Craigbank Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Craigbank Care Home have?

There are 61 Single Rooms.

What are the Facilities & Services at Craigbank Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Craigbank Care Home to the centre of Glasgow?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craigbank Care Home to verify any information. View our terms and conditions. Craigbank Care Home has an Enhanced Service - more info.