Craigbank Care Home

80 Saracen Street, Glasgow G22 5AD
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9.6 85 Reviews
  • Craigbank Care Home, Glasgow
Craigbank is a purpose-built Glasgow care home that provides residential dementia care, nursing dementia care, and provision for short-term respite, palliative and convalescence needs.

Consisting of three houses and secure gardens, Craigbank also offers refurbished bedrooms that residents are welcome to personalise to their own tastes.

The home benefits from having its own ‘nutritional champion’ who makes sure all dietary needs and personal preferences are catered for, researching all care needs and illnesses to make sure their diet is nutritious.

Activities are organised to suit abilities and interests, with many visiting entertainers and outings to places of interest, including the local cinema.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Specialist dementia fees are subject to an individual care needs assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Claribel Durairaj (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (61)

Craigbank Care Home Reviews (85)

Total of 85, showing 61-80
9.6

Craigbank Care Home has a Review Score of 9.6 (9.565) out of 10, based on 20 reviews in the last 2 years. Over all time Craigbank Care Home has 85 reviews.

Overall Experience

  • 53
  • 30
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Date Published

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Review from J H (Wife of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very polite and friendly and helpful to residents and visitors.

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Review from Linsey J (Daughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Craigbank Care Home provides specialist dementia care and my dad has been there for a year and a half now. The staff on the whole are wonderful and have so much patience with the residents. My dad now lets them take care of him which we never thought he would when he entered the home at the beginning.
Food is plentiful and good, facilities and cleanliness are good. Lots of activities and events too although my dad doesn't join in with these.

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Review from S S (Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have excellent carers and managers. The food is excellent and my room feels like home.

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Review from Niall C (Son of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and atmosphere.
Lovely nursing home and excellent care for my Dad and the other people in the home.

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Review from T J (Friend of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit Craigbank home in Glasgow to visit an old friend from Clydebank. The staff were great and I felt she was well looked after in the home. The reception girls were great, also as I had little to do with the area, I'm from the east end of Glasgow, they told me where to get the bus back to
the east end of town.

Reply from Pauline Hunter, Manager at Craigbank Care Home

Many thanks for taking the time to complete this review.
Your thoughts and opinions are important to us.

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Review from Margaret W (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in this carehome for 4 months now as dementia patient. His room is very nice. The care my father is given I am happy with. He is fed well and always clean and tidy. My only concerns is there isn't enough staff on and poor on activities. The staff seem welcoming and friendly and willing
to answer any questions, overall do good job.

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Review from J C (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is extremely friendly. Staff are both compassionate towards residents and family, as well as welcoming. Residents are treated with genuine care and respect. As a family member, I feel part of my dad's care and leave feeling he is well cared for and safe.

Reply from Pauline Hunter, Manager at Craigbank Care Home

Thank you for taking the time to complete this review. I will convey your feelings to the staff.


They are dedicated to all who live in Craigbank.


Thank you.

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Review from Janice H (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased overall with the staff and facilities at the home. My father has been well cared for and looked after by some amazing people. I would certainly recommend Craigbank to any family in my situation. It's a very friendly and happy place to visit. It's the staff who make the place.

Reply from Pauline Hunter, Manager at Craigbank Care Home

Thank you for taking the time to complete this review.
I will convey your feelings to the staff who have your relatives best interest at heart.


Thank you.

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Review from R M (Friend of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My ratings given below are based on my first visit and, therefore, first impressions which were of a pleasant place with friendly and proactive staff looking out for the needs of the residents and anxious to answer any query or need we expressed while visiting.

Reply from Pauline Hunter, Manager at Craigbank Care Home

Thank you for taking time to complete this review.
I will convey your review to the staff who have your relatives best interest at heart.

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Review from Hugh F (Friend of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, both in the dementia ward and generally, are very attentive. They provide a caring service to residents who are in varying degrees of frailty and mental disintegration.

Reply from Jayne Duck, Customer services administrator at Craigbank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Brenda M (Sister of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good expertise throughout my brothers stay.

Reply from Jayne Duck, Customer Services Administrator at Craigbank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from William M (Friend of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend received excellent care at the care home. The staff could not have been better.

Reply from Jayne Duck, Customer Services Administrator at Craigbank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from George S (Husband of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff. Really friendly with residents, and helpful.

Reply from Jayne Duck, Customer Services Administator at Craigbank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from Billy M (Brother of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been met with nothing but politeness from every member of staff that I've spoken to concerning my brother. You never know before you visit what staff in the wards have to put up with and I can only admire and appreciate each and every one of the staff for the job that they do.

Reply from Jayne Duck, Customer Services Administator at Craigbank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Marlene T (Sister of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I am not able to visit my brother as often as I would like, each time I do visit I am impressed by the air of calm and contentment. The interaction between staff and residents is also a pleasure to witness. It is evident from their interactions that the staff have the necessary knowledge
and skills to manage the many demands upon their time and attention while remaining patient and good humoured. Although I have not seen many activities take place, there is evidence that the residents do participate in various activities. I believe that my brother enjoys music sessions, one to one time with staff and outings. The new work shed project should also hold his interest. Each time when I have to leave, it is made easier in the knowledge that my brother is being well cared for and that his individuality is being both respected and appreciated.

Reply from Jayne Duck, Customer Services Administrator at Craigbank Care Home

Thank you for your review. It is good to know that your brother is enjoying the activities and that there is a good interaction between the staff and residents. I'm so glad that you have peace of mind knowing that he is been looked after well in our care.

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Review from Catherine D (Wife of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant experience with warm and welcoming staff and every care is given to making residents feel at ease and cared for. The bedrooms are bright and clean and there are numerous activities to keep residents entertained. Food is also very nutritious and pleasant.

Reply from Emily Wilson, Customer Service Administrator at Craigbank Care Home

Thank you for your lovely review regarding Craigbank Care Home, we really appreciate it. I am pleased that you are happy with the home and their staff, and that you would recommend this home to others. The Bupa Customer Care Team.

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Review from Donna S (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home, staff really pleasant and helpful.

Reply from Jamie, National Development Manager at Craigbank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Susan M (Wife of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've had a lot of help from my husband's home in a lot of ways. I find that any staff that I have spoken to have helped me, I haven't found any staff that hasn't been pleasant and I know my husband is getting the best of care that can be.

Reply from Jamie, National Development Manager at Craigbank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Gordon J (Brother of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is well looked after I find the staff very attentive and understanding. They keep me well informed of how he is doing I have only praise for what they do and how they do it so well. A very friendly place. I like going to the home. You will always get a smile and a little banter. I would recommend
the home to anyone. It is very caring.

Reply from Emily Wilson, Customer Service Administrator at Craigbank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from S G (Friend of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For 3 years, my friend has been a resident at Craigbank Home. With the present manager, I have seen great improvements to the property. New flooring, painting and a big effort to improve the garden areas. All of this has a positive effect on residents and visitors.
I have experienced great warmth from
the staff and a knowledge and understanding of the resident's nature, conditions and needs. What a demanding job and how grateful I am to them for all the care shown to my friend, particularly in her final days, spent so comfortably there.

Reply from Jayne Duck, Customer servicies administrator at Craigbank Care Home

So sorry to hear of the loss of your friend please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Craigbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.565 for Craigbank Care Home is calculated as follows: ( (148 Excellents x 5) + (75 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 237 Ratings = 4.565

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Craigbank Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 30 Aug 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (3)

Meet the Team (1)

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Claribel Durairaj

Job Title: Home Manager

Joined: 2019

I have been in the care industry since 1988 and have BSc (Hons) Nursing, and Msc Nursing qualifications.


What excites me most about my role is the relationships I build with residents, families, and colleagues. Outside of work I enjoy hobbies such as writing and taking part in spiritual activities.


My biggest career highlight would be completing a research study on spirituality and spiritual care in the care homes.

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