Craigbank Care Home

80 Saracen Street, Glasgow G22 5AD
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9.7 92 Reviews
  • Craigbank Care Home, Glasgow
Craigbank is a purpose-built Glasgow care home that provides residential dementia care, nursing dementia care, and provision for short-term respite, palliative and convalescence needs.

Consisting of three houses and secure gardens, Craigbank also offers refurbished bedrooms that residents are welcome to personalise to their own tastes.

The home benefits from having its own ‘nutritional champion’ who makes sure all dietary needs and personal preferences are catered for, researching all care needs and illnesses to make sure their diet is nutritious.

Activities are organised to suit abilities and interests, with many visiting entertainers and outings to places of interest, including the local cinema.
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Care Provided by Craigbank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1295
  • Self-Funded Nursing Dementia Care: from £1495

Specialist dementia fees are subject to an individual care needs assessment

The price(s) shown are provided by the care home. Contact Craigbank Care Home for full pricing details and T&Cs.

Contact Craigbank Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Craigbank Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claribel Durairaj (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (61)

Craigbank Care Home Reviews (92)

9.7

Craigbank Care Home has a Review Score of 9.7 (9.668) out of 10, based on 23 reviews in the last 2 years.
Over all time Craigbank Care Home has 92 reviews.

Overall Experience
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Date Published
  • 92
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Reviewer Connection to Craigbank Care Home
  • 27
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  • 5
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Total of 92, showing 61-80
Review from Peter H (Friend of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend for the last six years. In that time the staff have been very attentive to his needs. The staff have always been considerate, friendly and have always had a smile for me any time I visited. There is a sweet bowl at the entrance which is always full and you just help yourself.
All in all a lovely visit to see my pal. Excellent from start to finish.
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Review from G B (Friend of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend every two weeks. As soon as I enter the reception, I'm greeted with a big smile and alongside the sign in register is always a bowl of sweets. The staff are very pleasant and eager to help in any way.
Top marks to a well-run care home.
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Review from Margaret B (Sister of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As usual, when visiting my sister she was well dressed, clean and comfortable.
The staff were very welcoming and were well informed of my sister's condition when we asked questions.
There was a varied choice of activities listed on the notice board and on passing I noticed a resident being given a
manicure.
These small kindnesses can make all the difference to a resident's quality of life.
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Review from Nancy G (Sister of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcoming and helpful. My sister and I are always given privacy and staff explain how our resident sister is doing. She always looks well cared for in matching outfits and staff seem to know her very well. We feel that she is safe and that her needs are being catered for and adjusted as her dementia
progresses. We feel able to ask any questions and find staff friendly.
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Review from C B (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Father has only been at Craigbank for 2 months and since the day he moved in, I have been really impressed with the care and dedication of all staff. I am always kept informed of my Dad's care and staff approach you when visiting. They are professional, caring and know what they are doing. I have
great confidence and comfort knowing he is well looked after. Well done to all staff. My Dad has improved behaviour and gained weight since coming here, he is lucky to be in such a caring and safe environment.
Reply from Pauline Hunter, Manager at Craigbank Care HomeThank you for your comments.
We as a team have the residents best interest at heart.
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Review from C M (Daughter of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent at communicating and keeping families in the loop. They understand dementia and residents are treated with understanding and respect. As a family, we need to feel our parent is treated with respect and the greatest care.
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Review from Campbell P (Son of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living over 300 miles from Glasgow, I, unfortunately, do not get to visit Dad as often as I would like. When I do come to see him at Craigbank I always find him contented, well dressed and groomed. His room is well maintained. Staff are excellent cheerful and very attentive. I rest easy knowing that
Dad is well cared for and happy in himself.
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Review from J H (Wife of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very polite and friendly and helpful to residents and visitors.
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Review from Linsey J (Daughter of Resident) published on 13 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Craigbank Care Home provides specialist dementia care and my dad has been there for a year and a half now. The staff on the whole are wonderful and have so much patience with the residents. My dad now lets them take care of him which we never thought he would when he entered the home at the beginning.
Food is plentiful and good, facilities and cleanliness are good. Lots of activities and events too although my dad doesn't join in with these.
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Review from S S (Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have excellent carers and managers. The food is excellent and my room feels like home.
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Review from Niall C (Son of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff and atmosphere.
Lovely nursing home and excellent care for my Dad and the other people in the home.
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Review from T J (Friend of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to visit Craigbank home in Glasgow to visit an old friend from Clydebank. The staff were great and I felt she was well looked after in the home. The reception girls were great, also as I had little to do with the area, I'm from the east end of Glasgow, they told me where to get the bus back to
the east end of town.
Reply from Pauline Hunter, Manager at Craigbank Care HomeMany thanks for taking the time to complete this review.
Your thoughts and opinions are important to us.
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Review from Margaret W (Daughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in this carehome for 4 months now as dementia patient. His room is very nice. The care my father is given I am happy with. He is fed well and always clean and tidy. My only concerns is there isn't enough staff on and poor on activities. The staff seem welcoming and friendly and willing
to answer any questions, overall do good job.
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Review from J C (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is extremely friendly. Staff are both compassionate towards residents and family, as well as welcoming. Residents are treated with genuine care and respect. As a family member, I feel part of my dad's care and leave feeling he is well cared for and safe.
Reply from Pauline Hunter, Manager at Craigbank Care HomeThank you for taking the time to complete this review. I will convey your feelings to the staff.

They are dedicated to all who live in Craigbank.

Thank you.
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Review from Janice H (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very pleased overall with the staff and facilities at the home. My father has been well cared for and looked after by some amazing people. I would certainly recommend Craigbank to any family in my situation. It's a very friendly and happy place to visit. It's the staff who make the place.
Reply from Pauline Hunter, Manager at Craigbank Care HomeThank you for taking the time to complete this review.
I will convey your feelings to the staff who have your relatives best interest at heart.

Thank you.
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Review from R M (Friend of Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My ratings given below are based on my first visit and, therefore, first impressions which were of a pleasant place with friendly and proactive staff looking out for the needs of the residents and anxious to answer any query or need we expressed while visiting.
Reply from Pauline Hunter, Manager at Craigbank Care HomeThank you for taking time to complete this review.
I will convey your review to the staff who have your relatives best interest at heart.
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Review from Hugh F (Friend of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff, both in the dementia ward and generally, are very attentive. They provide a caring service to residents who are in varying degrees of frailty and mental disintegration.
Reply from Jayne Duck, Customer services administrator at Craigbank Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Brenda M (Sister of Resident) published on 15 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good expertise throughout my brothers stay.
Reply from Jayne Duck, Customer Services Administrator at Craigbank Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from William M (Friend of Resident) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend received excellent care at the care home. The staff could not have been better.
Reply from Jayne Duck, Customer Services Administrator at Craigbank Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from George S (Husband of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff. Really friendly with residents, and helpful.
Reply from Jayne Duck, Customer Services Administator at Craigbank Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Craigbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.668 for Craigbank Care Home is calculated as follows: ( (194 Excellents x 5) + (69 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 274 Ratings = 4.668
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Craigbank Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 5 Nov 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Claribel Durairaj

Job Title: Home Manager Joined: 2019

I have been in the care industry since 1988 and have BSc (Hons) Nursing, and Msc Nursing qualifications.


What excites me most about my role is the relationships I build with residents, families, and colleagues. Outside of work I enjoy hobbies such as writing and taking part in spiritual activities.


My biggest career highlight would be completing a research study on spirituality and spiritual care in the care homes.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craigbank Care Home to verify any information. View our terms and conditions. Craigbank Care Home has an Enhanced Service - more info.