Craigbank Care Home

80 Saracen Street, Glasgow G22 5AD
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9.6 86 Reviews
  • Craigbank Care Home, Glasgow
Craigbank is a purpose-built Glasgow care home that provides residential dementia care, nursing dementia care, and provision for short-term respite, palliative and convalescence needs.

Consisting of three houses and secure gardens, Craigbank also offers refurbished bedrooms that residents are welcome to personalise to their own tastes.

The home benefits from having its own ‘nutritional champion’ who makes sure all dietary needs and personal preferences are catered for, researching all care needs and illnesses to make sure their diet is nutritious.

Activities are organised to suit abilities and interests, with many visiting entertainers and outings to places of interest, including the local cinema.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Specialist dementia fees are subject to an individual care needs assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Claribel Durairaj (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (61)

Craigbank Care Home Reviews (86)

9.6

Craigbank Care Home has a Review Score of 9.6 (9.603) out of 10, based on 20 reviews in the last 2 years.
Over all time Craigbank Care Home has 86 reviews.

Overall Experience
  • 54
  • 30
  • 2
  • 0
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Date Published
  • 86
  • 7
  • 9
  • 20
  • 66
Reviewer Connection to Craigbank Care Home
  • 24
  • 13
  • 11
  • 9
  • 8
  • 7
  • 5
  • 2
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  • 1
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Total of 86, showing 41-60
Review from Bill M (Husband of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was able to visit my wife yesterday for the first time since mid-March. As always I found the staff welcoming, cheerful, helpful and positive. The staff know my wife well and know how to calm her when she gets agitated. She has been resident in the home since December 2018 we have never had any cause
to complain.
Reply from Paul Lawson, Customer Relations Manager at Craigbank Care Home

Hello Bill. Was fantastic to welcome you back for a visit now that restrictions are beginning to ease. Thank-you so much for submitting a review and we will pass on your comments to the team.

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Review from E S (Husband of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is pleasant in all respects. The staff are efficient and helpful.
Reply from Emily Hocking, Customer Relations Manager at Craigbank Care Home

Thank you for taking the time to leave us a review, we will pass on your words to our team.

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Review from W S (Brother of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the overall care given to my brother and fully appreciate this must be challenging at times.
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Review from V H (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care home very welcoming. Staff very understanding of residents and family needs, they always have time to chat and listen when I'm visiting my mother. I find it has taken a great weight off my shoulders knowing my mother is cared for and safe. Management do a great job and keep family/relatives
up to date with on-goings st the care home. The refurbishment in the unit my mothers in is very fresh and welcoming.
Reply from Paul Millar, Sales Manager at Craigbank Care Home

Many thanks for taking the time to review our home. It is our pleasure to provide care and support to your Mother. I will of course pass on your comments to our team.

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Review from Elaine S (Wife of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with this care home is great.
The staff and carers are excellent. The carers are so helpful with the residents and are so caring and devoted to the job they do and no task is any problem to them.
I would recommend this home to friends and family if they required this type of care or
treatment.
Reply from Paul Millar, Sales Manager at Craigbank Care Home

Many thanks for taking the time to write such a lovely review about the care provided for your husband. It is always good to be able to pass such positive feedback across to our care teams who pride themselves on providing person-centred care around each resident who makes the choice to stay with us.

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Review from Jim M (Son of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my mother is as happy here as can be expected.
Staff always cheery and helpful.
Reply from Pauline Hunter, Home Manager at Craigbank Care Home

Thank you for taking the time to review our home.

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Review from Ann R (Daughter of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum moved in 2017. She has been so much more settled. The staff are brilliant can't fault them. They are for the family as well as mum.
Reply from Pauline Hunter, Home Manager at Craigbank Care Home

Thank you for your lovely review. It is very much appreciated.

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Review from M M (Daughter of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care my mother receives from the staff is outstanding. All very caring and professional. The environment is safe and clean. Her room is homely with her personal items helping her feel relaxed and secure. Our family are extremely happy with the care our mother is receiving in Craigbank.
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Review from Mary C (Wife of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the care home is very good as specialising in advanced dementia and staff are always very friendly and very willing to assist me with my husband. Due to this, I don't worry about my husband as he is very well taken care of and is very happy, which makes me happy.
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Review from Mary M (Sister-in-law of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Every time I visit my sister-in-law I don't see much change, she seems to be okay.
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Review from A C (Son of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I never thought that my Mum would be OK in a care home but these guys have done a great job to make her feel at home. Although it is only a couple of months, she is doing well here.
Reply from Pauline Hunter, Home Manager at Craigbank Care Home

Thank you very much for your review of our care home. Your comments will be shared with my team.

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Review from Patricia M (Daughter of Resident) published on 25 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff members have been brilliant with my dad and have been great with myself, with regards to keeping me up to date on how he is doing, what he has been joining in with and making sure he is happy!
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Review from J E (Son of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in the care home for 9 years, he has no reason to complain about anything, the staff and admin at the home have been brilliant about me and my dad. They do a cracking job and don't get paid enough for what they do.
Reply from Home Manager, Home Manager at Craigbank Care Home

Many thanks for taking the time to review our home and the care we provide for your father. I will happily pass your comments back to my team.

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Review from Hugh M (Brother of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the management and the staff of all the different areas of Craigbank for the help and care they give to my brother. My brother was admitted to hospital in January with pneumonia and was very ill but when he returned to Craigbank, you could see a big improvement and this is down to the
staff and management.
Reply from Pauline Hunter, Home Manager at Craigbank Care Home

Thank you for taking the time to review our home and the care your brother has received with us. I will happily share it with my team. Regards.

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Review from Peter H (Friend of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend for the last six years. In that time the staff have been very attentive to his needs. The staff have always been considerate, friendly and have always had a smile for me any time I visited. There is a sweet bowl at the entrance which is always full and you just help yourself.
All in all a lovely visit to see my pal. Excellent from start to finish.
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Review from G B (Friend of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend every two weeks. As soon as I enter the reception, I'm greeted with a big smile and alongside the sign in register is always a bowl of sweets. The staff are very pleasant and eager to help in any way.
Top marks to a well-run care home.
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Review from Margaret B (Sister of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As usual, when visiting my sister she was well dressed, clean and comfortable.
The staff were very welcoming and were well informed of my sister's condition when we asked questions.
There was a varied choice of activities listed on the notice board and on passing I noticed a resident being given a
manicure.
These small kindnesses can make all the difference to a resident's quality of life.
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Review from Nancy G (Sister of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcoming and helpful. My sister and I are always given privacy and staff explain how our resident sister is doing. She always looks well cared for in matching outfits and staff seem to know her very well. We feel that she is safe and that her needs are being catered for and adjusted as her dementia
progresses. We feel able to ask any questions and find staff friendly.
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Review from C B (Daughter of Resident) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Father has only been at Craigbank for 2 months and since the day he moved in, I have been really impressed with the care and dedication of all staff. I am always kept informed of my Dad's care and staff approach you when visiting. They are professional, caring and know what they are doing. I have
great confidence and comfort knowing he is well looked after. Well done to all staff. My Dad has improved behaviour and gained weight since coming here, he is lucky to be in such a caring and safe environment.
Reply from Pauline Hunter, Manager at Craigbank Care Home

Thank you for your comments.
We as a team have the residents best interest at heart.

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Review from C M (Daughter of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent at communicating and keeping families in the loop. They understand dementia and residents are treated with understanding and respect. As a family, we need to feel our parent is treated with respect and the greatest care.
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Current Review Score: 9.6 (9.603)

Overview of Review Score

The Review Score of 9.6 (9.603) out of 10 for Craigbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.603 for Craigbank Care Home is calculated as follows: ( (157 Excellents x 5) + (66 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 237 Ratings = 4.603
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Craigbank Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 30 Aug 2023
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Claribel Durairaj

Job Title: Home Manager Joined: 2019

I have been in the care industry since 1988 and have BSc (Hons) Nursing, and Msc Nursing qualifications.


What excites me most about my role is the relationships I build with residents, families, and colleagues. Outside of work I enjoy hobbies such as writing and taking part in spiritual activities.


My biggest career highlight would be completing a research study on spirituality and spiritual care in the care homes.

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