Craigbank Care Home

80 Saracen Street, Glasgow G22 5AD
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9.7 92 Reviews
  • Craigbank Care Home, Glasgow
Craigbank is a purpose-built Glasgow care home that provides residential dementia care, nursing dementia care, and provision for short-term respite, palliative and convalescence needs.

Consisting of three houses and secure gardens, Craigbank also offers refurbished bedrooms that residents are welcome to personalise to their own tastes.

The home benefits from having its own ‘nutritional champion’ who makes sure all dietary needs and personal preferences are catered for, researching all care needs and illnesses to make sure their diet is nutritious.

Activities are organised to suit abilities and interests, with many visiting entertainers and outings to places of interest, including the local cinema.
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Care Provided by Craigbank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1295
  • Self-Funded Nursing Dementia Care: from £1495

Specialist dementia fees are subject to an individual care needs assessment

The price(s) shown are provided by the care home. Contact Craigbank Care Home for full pricing details and T&Cs.

Contact Craigbank Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Craigbank Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claribel Durairaj (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (61)

Craigbank Care Home Reviews (92)

9.7

Craigbank Care Home has a Review Score of 9.7 (9.668) out of 10, based on 23 reviews in the last 2 years.
Over all time Craigbank Care Home has 92 reviews.

Overall Experience
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Date Published
  • 92
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Reviewer Connection to Craigbank Care Home
  • 27
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  • 5
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Total of 92, showing 41-60
Review from A G (Son of Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with care of my mum since she moved to Craigbank in September 2020. Staff are always friendly and helpful, and my mum has settled in really well and seems very happy. Great care has been taken during Covid to protect residents, staff are visitors (when allowed to visit). I would have no
reservations in recommending Craigbank.
Reply from Paul Lawson, Customer Service Manager at Craigbank Care HomeDear Alexander, thank you so much for taking the time to review Craigbank Care Home and we are delighted that you are so pleased with the care Mum has been receiving over the past year and that she has settled in so well. Best wishes.
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Review from Diane M (Daughter of Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great staff across home, coped brilliantly with regard to Covid and aftermath. Management very approachable and any issues raised, resolved quickly. Only nursing home parent has been in and thankfully got one of the best ones.
Reply from Paul Lawson, Customer Service Manager at Craigbank Care HomeHello Diane, thank you very much for your compliments and for your review; it is much appreciated. We are delighted that you are so happy with your choice of care home for your parent. Best wishes.
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Review from Cathy B (Daughter of Resident) published on 16 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in Craigbank Care Home for three and a half years. The last sixteen months have been difficult for everyone but the wonderful staff at Craigbank have looked after our relatives so well and kept them as safe as possible. They know their residents well and handle the difficult moods and situations
brilliantly. Cannot praise the staff highly enough.
Reply from Paul Lawson, Customer Service Manager Golfhill at Craigbank Care HomeHi Cathy. Thank you so much for your review and for your kind words about the staff team at Craigbank. It certainly has been a challenging time and we thank you and all of our families and friends for your understanding and patience. Hopefully, now that restrictions are beginning to ease we will see life get back to some kind of normality for your mum and for all of our lovely Residents. Best wishes.
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Review from Joanna W (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled really well and says he's very happy. At visits, he's always cheerful and has a good connection with the staff. The staff are very accommodating and nothing is ever too much for them, I feel Dad is supported well and the staff really care about his wellbeing.
Reply from Paul Lawson, Customer Service Manager at Craigbank Care HomeThank you so much for your lovely review and we are delighted that your dad has settled in so well to life at Craigbank. We will pass on your kind words to our hard-working team and on behalf of them all, thank you again! Best wishes.
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Review from R S (Daughter of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has settled in really well since he came to Craigbank. He had some problems in his previous care home but there have been no issues since he came here. All staff members are extremely helpful and friendly.
Reply from Paul Lawson, Customer Service Manager Golfhill at Craigbank Care HomeThank you very much for your review. It's fantastic to hear that your dad has settled in so well. Thanks also for your kind words about our team at Craigbank which we will pass on. If we can be of further assistance in any way then please do not hesitate to get in touch.
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Review from L M (Friend of Resident) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just had a visit with family friend. I am extremely happy with her progress. Staff are really helpful and do an amazing job, especially through Covid 19. She looks amazing and seems really happy. Can't fault the care level she is receiving keep up the brilliant work guys you're doing amazing.
Reply from Paul Lawson, Customer Service Manager at Craigbank Care HomeThank-you for your review and great to hear that your friend is thriving at Craigbank. Thanks also for your kind comments about the staff which we will pass on to them.
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Review from Bill M (Husband of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was able to visit my wife yesterday for the first time since mid-March. As always I found the staff welcoming, cheerful, helpful and positive. The staff know my wife well and know how to calm her when she gets agitated. She has been resident in the home since December 2018 we have never had any cause
to complain.
Reply from Paul Lawson, Customer Relations Manager at Craigbank Care HomeHello Bill. Was fantastic to welcome you back for a visit now that restrictions are beginning to ease. Thank-you so much for submitting a review and we will pass on your comments to the team.
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Review from E S (Husband of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is pleasant in all respects. The staff are efficient and helpful.
Reply from Emily Hocking, Customer Relations Manager at Craigbank Care HomeThank you for taking the time to leave us a review, we will pass on your words to our team.
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Review from W S (Brother of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the overall care given to my brother and fully appreciate this must be challenging at times.
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Review from V H (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care home very welcoming. Staff very understanding of residents and family needs, they always have time to chat and listen when I'm visiting my mother. I find it has taken a great weight off my shoulders knowing my mother is cared for and safe. Management do a great job and keep family/relatives
up to date with on-goings st the care home. The refurbishment in the unit my mothers in is very fresh and welcoming.
Reply from Paul Millar, Sales Manager at Craigbank Care HomeMany thanks for taking the time to review our home. It is our pleasure to provide care and support to your Mother. I will of course pass on your comments to our team.
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Review from Elaine S (Wife of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with this care home is great.
The staff and carers are excellent. The carers are so helpful with the residents and are so caring and devoted to the job they do and no task is any problem to them.
I would recommend this home to friends and family if they required this type of care or
treatment.
Reply from Paul Millar, Sales Manager at Craigbank Care HomeMany thanks for taking the time to write such a lovely review about the care provided for your husband. It is always good to be able to pass such positive feedback across to our care teams who pride themselves on providing person-centred care around each resident who makes the choice to stay with us.
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Review from Jim M (Son of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my mother is as happy here as can be expected.
Staff always cheery and helpful.
Reply from Pauline Hunter, Home Manager at Craigbank Care HomeThank you for taking the time to review our home.
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Review from Ann R (Daughter of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum moved in 2017. She has been so much more settled. The staff are brilliant can't fault them. They are for the family as well as mum.
Reply from Pauline Hunter, Home Manager at Craigbank Care HomeThank you for your lovely review. It is very much appreciated.
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Review from M M (Daughter of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care my mother receives from the staff is outstanding. All very caring and professional. The environment is safe and clean. Her room is homely with her personal items helping her feel relaxed and secure. Our family are extremely happy with the care our mother is receiving in Craigbank.
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Review from Mary C (Wife of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the care home is very good as specialising in advanced dementia and staff are always very friendly and very willing to assist me with my husband. Due to this, I don't worry about my husband as he is very well taken care of and is very happy, which makes me happy.
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Review from Mary M (Sister-in-law of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Every time I visit my sister-in-law I don't see much change, she seems to be okay.
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Review from A C (Son of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I never thought that my Mum would be OK in a care home but these guys have done a great job to make her feel at home. Although it is only a couple of months, she is doing well here.
Reply from Pauline Hunter, Home Manager at Craigbank Care HomeThank you very much for your review of our care home. Your comments will be shared with my team.
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Review from Patricia M (Daughter of Resident) published on 25 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff members have been brilliant with my dad and have been great with myself, with regards to keeping me up to date on how he is doing, what he has been joining in with and making sure he is happy!
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Review from J E (Son of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in the care home for 9 years, he has no reason to complain about anything, the staff and admin at the home have been brilliant about me and my dad. They do a cracking job and don't get paid enough for what they do.
Reply from Home Manager, Home Manager at Craigbank Care HomeMany thanks for taking the time to review our home and the care we provide for your father. I will happily pass your comments back to my team.
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Review from Hugh M (Brother of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the management and the staff of all the different areas of Craigbank for the help and care they give to my brother. My brother was admitted to hospital in January with pneumonia and was very ill but when he returned to Craigbank, you could see a big improvement and this is down to the
staff and management.
Reply from Pauline Hunter, Home Manager at Craigbank Care HomeThank you for taking the time to review our home and the care your brother has received with us. I will happily share it with my team. Regards.
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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Craigbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.668 for Craigbank Care Home is calculated as follows: ( (194 Excellents x 5) + (69 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 274 Ratings = 4.668
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Craigbank Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 5 Nov 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Claribel Durairaj

Job Title: Home Manager Joined: 2019

I have been in the care industry since 1988 and have BSc (Hons) Nursing, and Msc Nursing qualifications.


What excites me most about my role is the relationships I build with residents, families, and colleagues. Outside of work I enjoy hobbies such as writing and taking part in spiritual activities.


My biggest career highlight would be completing a research study on spirituality and spiritual care in the care homes.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craigbank Care Home to verify any information. View our terms and conditions. Craigbank Care Home has an Enhanced Service - more info.